Reviews of The Manhattan at Times Square 4 stars
790 7th Avenue, New York, NY 10019, United States
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Reviewed: 2 September 2025 · Stayed in August 2025
Verified reviewThe staff at the front desk was nice.
The carpet in the hallway on the 14th floor was disgusting and buckling. Don’t trip! The room where the ice machine was located looked so scary there was no way I was going in. The machine itself had rust. Our room was atrocious, dank, old and stale. Gross carpet, almost no lighting, the mattress was thin and ancient, and the bathroom was straight out of the 60s with ripped wallpaper and a tiny counter. When I checked out the front desk person asked how my stay was, I said not great, she asked why, I told her. Her response was “sorry you booked through booking.com, there’s nothing I can do”.
Reviewed: 1 September 2025 · Stayed in July 2025
Verified reviewThe location was great. I loved that it was near a subway station. The fruit and bread they had for breakfast was yummy.
We had to switch rooms twice. Once because the air conditioner was broken. And twice because the new room smelled really bad. Luckily, the manager was patient and gracious with us, it got resolved in no time!
Reviewed: 1 September 2025 · Stayed in August 2025
Verified reviewReviewed: 31 August 2025 · Stayed in August 2025
Verified reviewReviewed: 31 August 2025 · Stayed in August 2025
Verified reviewReviewed: 31 August 2025 · Stayed in August 2025
Verified reviewReviewed: 30 August 2025 · Stayed in August 2025
Verified reviewDirty smells everything is broken down and old smells like mold all over the entire stay was horrible
Everything, I would never stay there again
Reviewed: 30 August 2025 · Stayed in August 2025
Verified reviewThe staff were amazing
Sheets had stains on them, floor was dirty, and hotel itself was very noisy. Wouldn’t pay that amount ever again.
Reviewed: 29 August 2025 · Stayed in July 2025
Verified reviewLocation. Its walking distance to times square and central park. Grear location
Very old building that really needs renovation. Rooms are not that great either. Washroom is pretty bad. Taps didnt work properly and the tub was broken from the edges. The hotel really needs more elevators as you have to wait a very long time to get down or go up.
Reviewed: 29 August 2025 · Stayed in August 2025
Verified reviewReviewed: 29 August 2025 · Stayed in August 2025
Verified reviewReviewed: 29 August 2025 · Stayed in August 2025
Verified reviewReviewed: 28 August 2025 · Stayed in August 2025
Verified reviewEvery where gives you a feel of very old property.
Staffs are rude and unfriendly
Hi Shwetesh, We’re sorry to hear about your experience and appreciate your feedback. We strive to provide a welcoming environment and will address your concerns with our team to improve our service. Your comfort and satisfaction are important to us, and we hope to have the opportunity to serve you better in the future. - The Staff at The Manhattan at Times Square Hotel
Hi Shwetesh, We’re sorry to hear about your experience and appreciate your feedback. We strive to provide a welcoming environment and will address your concerns with our team to improve our service. Your comfort and satisfaction are import… Show more
Reviewed: 28 August 2025 · Stayed in August 2025
Verified reviewLocation was great but the hotel is terrible very old super busy at reception. Never going to stay at The Manhattan at Times Square
washroom i sso old mould, sink broken
Hi Aftab, We’re glad you appreciated our prime location, but we're sorry to hear about the issues you encountered during your stay. Your feedback regarding the condition of the washroom and the busy reception is important to us, and we will address these concerns with our team. We strive to provide a comfortable and welcoming environment for all our guests. Thank you for sharing your experience. - The Staff at The Manhattan at Times Square Hotel
Hi Aftab, We’re glad you appreciated our prime location, but we're sorry to hear about the issues you encountered during your stay. Your feedback regarding the condition of the washroom and the busy reception is important to us, and we wil… Show more
Reviewed: 28 August 2025 · Stayed in August 2025
Verified reviewThe place was close to time square and central park.
1. Checking in was long,slow , and chaotic. 2. Place had ripped rugs. Holes in wall, very old and outdated decore. 3. Ice machine on the floor didnt work and was not fixed. 4. Breakfast was not organized.
Hi Duy, We’re glad you appreciated our convenient location near Times Square and Central Park. We apologize for the issues you encountered during your stay, including the check-in process and the condition of the room. Your feedback is invaluable, and we are committed to addressing these concerns to enhance our guests' experience. We hope to have the opportunity to welcome you back for a more enjoyable stay in the future. - The Staff at The Manhattan at Times Square Hotel
Hi Duy, We’re glad you appreciated our convenient location near Times Square and Central Park. We apologize for the issues you encountered during your stay, including the check-in process and the condition of the room. Your feedback is inv… Show more
Reviewed: 28 August 2025 · Stayed in August 2025
Verified reviewLocation is amazing. Good value. Bed comfort is subjective. If you love a rock hard bed you will be pleased.. Huge room. Lots of space.
No mini fridge. No tea making facilities unless you don't mind that the same jug has a lingering coffee taste. There was hair from either a past visitor or the cleaner on the floor and on the toilet seat. The room was one of the ones that hasn't been refurbished yet.
Hi Jennifer, We’re delighted to hear you enjoyed our prime location and spacious rooms. We apologize for the inconveniences you experienced, particularly with the room amenities and cleanliness. Your feedback is invaluable, and we will address these concerns with our team to enhance our guest experience. We hope to welcome you back for an even better stay in the future. - The Staff at The Manhattan at Times Square Hotel
Hi Jennifer, We’re delighted to hear you enjoyed our prime location and spacious rooms. We apologize for the inconveniences you experienced, particularly with the room amenities and cleanliness. Your feedback is invaluable, and we will add… Show more
Reviewed: 27 August 2025 · Stayed in August 2025
Verified reviewWindow shade was broken and thermostat didn't work properly.
Hi Steven, We’re glad you took the time to share your experience with us. We apologize for the issues you encountered with the window shade and thermostat. Your feedback is invaluable, and we will address these concerns to enhance our guests' comfort. We hope to have the opportunity to welcome you back for a more seamless stay. - The Staff at The Manhattan at Times Square Hotel
Hi Steven, We’re glad you took the time to share your experience with us. We apologize for the issues you encountered with the window shade and thermostat. Your feedback is invaluable, and we will address these concerns to enhance our gues… Show more
Reviewed: 27 August 2025 · Stayed in August 2025
Verified reviewReviewed: 27 August 2025 · Stayed in July 2025
Verified reviewlocation near Times Square
Plumbing issues in the room ruined the stay for us. Hotel staff did not solve the issue for us (they did solve it for other rooms on the same floor, only our room was left without running water).
Hi, We’re glad you appreciated our prime location near Times Square. We sincerely apologize for the plumbing issues you experienced and the inconvenience it caused during your stay. Your feedback is important, and we will address this with our team to ensure better service in the future. We hope to have the opportunity to provide you with a more enjoyable experience on your next visit. - The Staff at The Manhattan at Times Square Hotel
Hi, We’re glad you appreciated our prime location near Times Square. We sincerely apologize for the plumbing issues you experienced and the inconvenience it caused during your stay. Your feedback is important, and we will address this with… Show more
Reviewed: 27 August 2025 · Stayed in July 2025
Verified reviewA lot of renovations
Hi, We’re glad to hear you noticed the renovations at our hotel. We continuously strive to enhance our guests' experience and appreciate your feedback. If there's anything specific you think we could improve, feel free to let us know. - The Staff at The Manhattan at Times Square Hotel
Hi, We’re glad to hear you noticed the renovations at our hotel. We continuously strive to enhance our guests' experience and appreciate your feedback. If there's anything specific you think we could improve, feel free to let us know. - T… Show more
Reviewed: 26 August 2025 · Stayed in August 2025
Verified reviewReviewed: 25 August 2025 · Stayed in July 2025
Verified reviewReviewed: 25 August 2025 · Stayed in August 2025
Verified reviewWas in a great location.
Reception got very crowded with everything happening there.
Hi Nigel, We’re delighted to hear you found our location convenient and your stay comfortable. We understand the reception area can get busy, and we’re continuously working to improve the flow for our guests. Your feedback is invaluable in helping us enhance our services. We look forward to welcoming you back on your next visit to New York. - The Staff at The Manhattan at Times Square Hotel
Hi Nigel, We’re delighted to hear you found our location convenient and your stay comfortable. We understand the reception area can get busy, and we’re continuously working to improve the flow for our guests. Your feedback is invaluable in… Show more
Reviewed: 25 August 2025 · Stayed in August 2025
Verified reviewReviewed: 24 August 2025 · Stayed in August 2025
Verified reviewThe only thing good about this hotel was the location .
This hotel was filthy. Hallways were dirty, rooms were dirty. This was the worse hotel I ever stayed any and would not go back or recommend anyone go back. A waste of money. Very expensive should charge like a 1 star hotel. Stairs were leaking and urine in hallways. Ceiling look like they leak. Tub was rocking.
Hi, We’re truly sorry to hear about your experience and appreciate your feedback. Cleanliness and comfort are top priorities for us, and we regret that we fell short during your stay. Your comments have been shared with our team to address these issues promptly. We hope to have the opportunity to provide you with a better experience in the future. - The Staff at The Manhattan at Times Square Hotel
Hi, We’re truly sorry to hear about your experience and appreciate your feedback. Cleanliness and comfort are top priorities for us, and we regret that we fell short during your stay. Your comments have been shared with our team to address… Show more