Lifts weren’t working so very frustrating.

Great location and great staff.

Stayed in June 2025

air condition's sound.

the size of the rooms

Stayed in May 2025

I left my EarPods at the hotel and getting them to check/call back/get a response was a nightmare !!! I must have called a hundred times, I kept insisting my EarPods were at the hotel, someone from security told me he must get an actual picture of the EarPods before he can help me look for it - these are EarPods with my name on it specifically. After giving up and buying new EarPods for $300 my husband decided to call one last time and spoke to someone who was better equipped who checked and found the EarPods ! All this took ONE MONTH + for something so simple. Would have given it a 10 otherwise but this issue dampened my experience at the hotel. I’d stay here again but the staff (security/lost and found) need to do better.

The rooms are very spacious. I loved the shower. location is very central. The restaurant at the hotel had very decent food options and tasted great.

Stayed in April 2025

Very well situated. Very clean. Staff were very pleasant and great to deal with.

Stayed in May 2025

Easy check in and check out. Complimentary daily coffee and champagne!

Stayed in May 2025

..

The size of the room was larger than normal ones in this range. Staff was very good and helpful.

Stayed in May 2025

Spacious, comfortable and great gym!

Stayed in April 2025

Could do with a touch up

The location is amaxinby

Stayed in April 2025

My boyfriend comes to NY for business, so this has become our go-to spot – we've stayed here since it was the Conrad. The vibe is definitely more corporate than romantic, but that's not a problem for us since we're always out exploring, and everything we need is so close by.

Really spacious rooms, especially for New York! The location is fantastic for getting around the city, and Central Park is just a quick 5-minute walk. We love how many great restaurants, shops, nail salons are within easy reach. MoMA is located 2 minutes away

Stayed in March 2025

Great location, good size of the room

Stayed in April 2025

Location location location - this hotel has an amazing location. The hotel room itself needs some update though. The staff was not as genuine as other hotels in NYC. The doorman would literally see you struggling to open the street door and would still not help you. They would only open it for you if it happens that he was standing right there. The service is pretty slow. They are good in compensating you for inconvenience. For example, I found an insect in my room so they upgraded it. Also, room service did not clean my room so they credit my invoice. I would definitely come back but I just hope they pay attention to the customer especially those at the front desk.

Stayed in April 2025

The Booking.com information said we’d booked a room with a fully functional kitchenette. The hotel has no rooms with kitchenettes. They provided a $200 credit.

The staff were exceptional. They were friendly, engaging, responsive and professional.

Stayed in March 2025

Check-in staff could have been more knowledgeable. As noted above, spin bikes were in disrepair in the gym. The Peleton bikes in most hotel gyms are broken (they are not durable for commercial use) so don't feel too bad. We went to the restaurant for some drinks and the service was very poor.

Room was large and well appointed. Comfortable space. Location was good. Gym was very nice except for spin bikes, which were broken.

Stayed in February 2025

Check-in can be a little slow

Rooms are a great size for NYC -with a lounge area and separate bedroom. Bathrooms are excellent - fantastic showers and water pressure.

Stayed in February 2025

overall, our stay was good. but after checkout there was some misunderstanding regarding payment invoices, which was resolved in 2 weeks

overall, our stay was good. but after checkout there was some misunderstanding regarding payment invoices, which was resolved in 2 weeks

Stayed in January 2025

The location, it’s quite close to the famous landmarks of New York city

Stayed in February 2025

Came in from Florida stayed here many time so I knew the hotel was always a safe and lovely place brought my grand daughter for a quick trip she loved the hotel also we will be back

Stayed in December 2024

The restaurant downstairs, was over priced for what it was.

Rooms were spacious and very clean. Loved how close the hotel was to time square.

Stayed in January 2025

Having someone knock on our door at 12:30 a.m. only to find out they were at the wrong room.

Beautiful lobby and suite. Decorations are beautiful as well. Very comfortable!! There was plenty of space for 3 people. Bath products were fantastic! Towels were soft. Shower was really nice! Restaurant was fabulous! Our cocktails were great!

Stayed in December 2024

suite room size a bit too small for four.

location, quiet room.

Stayed in December 2024

It’s location. Easy walking to Central Park, Times Square and theatre!

Stayed in October 2024

Outlets weren’t international, so you need to buy an adapter. Some surcharges “destination fee” post booking. Not exactly a good fit for anyone on a budget.

Good location. Close to everything. Clean. Decent views.

Stayed in October 2024

1. staff was terrible, check extremely slow, it took 2 receptionists to work on 1 party's problem, while a line formed just waiting on the inefficiecies of the staff. 2. no one opened door for me upon arrival, i was lugging 2 suitcases, a single female traveller, and your doorman just stood there blindly. 3. i asked for fridge first night, was told you were out. then housekeeping knocked on my door 2nd night, I asked for fridge again, no one returned to even give me response. This was the most terrible service i've encountered at a so called 5 star hotel.

bed was comfortable, location to park is nice

Stayed in October 2024

Far away from the Luxury, first day in mini bar we found a bad juice but nobody from the staff wants to take it away, too much noise from 54th street, all night trucks making terrible noise. Bad experience!

Comfortable for family.

Stayed in September 2024