Reviews of The Jewel Hotel, New York 4 stars
11 West 51 Street, New York, NY 10019, United States
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Reviewed: 5 September 2025 · Stayed in September 2025
Verified reviewReviewed: 5 September 2025 · Stayed in September 2025
Verified reviewLocation is great
Room was old on a second floor with windows to the wall , black guy who checked me in wasn’t friendly at all .
Reviewed: 5 September 2025 · Stayed in September 2025
Verified reviewLocation was great! Room and bathroom were small but equipped with everything we needed and were clean. Bed and pillows were very comfortable. Room was quiet didn’t hear noise from other guests. Water bottle and fillers on every floor were very convenient. Room lighting was good at night.
Room during the day was dark with ugly view…no view. Window faced another building and AC units so no natural light. We didn’t request a change since we were only in the room in evenings to shower and sleep. I wasn’t expecting a beautiful view but was disappointed in what we got. Think we were just unlucky to get room with worst view. Had we gotten a room with a better view I would have rated higher.
Reviewed: 4 September 2025 · Stayed in August 2025
Verified reviewGood size compared to New York hotels! Very good location
A little old interiors
Reviewed: 3 September 2025 · Stayed in September 2025
Verified reviewGreat location; Rooms were excellent - particularly great to have a fridge. Staff were really helpful and responsive to requests.
Would have been great to have access to breakfast.
Dear Claire, Thank you so much for your kind words and thoughtful feedback. We're delighted to hear that you enjoyed the location, found the rooms comfortable, and appreciated having a fridge — we know how convenient that can be during a stay. It's also wonderful to hear that our team was helpful and responsive to your needs. We understand how important breakfast is to many of our guests, and we truly appreciate you highlighting that as an area for improvement. Your feedback helps us explore ways to enhance our offerings and better serve our guests in the future. We hope to welcome you back again soon! Warm regards, Elizabeth Aquino
Dear Claire, Thank you so much for your kind words and thoughtful feedback. We're delighted to hear that you enjoyed the location, found the rooms comfortable, and appreciated having a fridge — we know how convenient that can be during… Show more
Reviewed: 3 September 2025 · Stayed in August 2025
Verified reviewReviewed: 2 September 2025 · Stayed in August 2025
Verified reviewIdeal hotel to explore Manhattan! Rooms were large and affordable (for NYC standard), and the staff was friendly and helpful.
Dear Marco, Thank you so much for your kind words! We're thrilled to hear that you found our hotel to be the ideal base for exploring Manhattan. It's great to know that you appreciated the spacious rooms and found them to be a good value — especially in NYC, where that can be hard to come by! We're also glad our team made a positive impression. Providing helpful and friendly service is something we take pride in, and it's wonderful to hear that it made a difference in your stay. We hope to welcome you back again soon for another memorable visit! Warm regards, Elizabeth Aquino Senior Guest Experience Manager
Dear Marco, Thank you so much for your kind words! We're thrilled to hear that you found our hotel to be the ideal base for exploring Manhattan. It's great to know that you appreciated the spacious rooms and found them to be a good… Show more
Reviewed: 2 September 2025 · Stayed in August 2025
Verified reviewReviewed: 1 September 2025 · Stayed in August 2025
Verified reviewFriendly staff-large room, great facilities, great location.
Nothing
Dear Cindy, Thank you so much for your wonderful feedback! We're thrilled to hear that you enjoyed the spacious room, our facilities, and the unbeatable location. It's also great to know that our team made a positive impression — we love making our guests feel welcome and well cared for. We’re glad everything met your expectations, and we hope to have the pleasure of welcoming you back again soon! Warm regards, Elizabeth Aquino Senior Guest Experience Manager
Dear Cindy, Thank you so much for your wonderful feedback! We're thrilled to hear that you enjoyed the spacious room, our facilities, and the unbeatable location. It's also great to know that our team made a positive impression — w… Show more
Reviewed: 31 August 2025 · Stayed in August 2025
Verified reviewAmazing location and staff. We had a very nice stay, no complaints.
Nothing
Dear Daniela, Thank you so much for your kind words! We're delighted to hear that you enjoyed our amazing location and that our team helped make your stay a pleasant one. It’s always rewarding to know our guests leave with no complaints — that’s exactly what we strive for. We hope to welcome you back again soon for another great experience! Warm regards, Elizabeth Aquino Senior Guest Experience Manager
Dear Daniela, Thank you so much for your kind words! We're delighted to hear that you enjoyed our amazing location and that our team helped make your stay a pleasant one. It’s always rewarding to know our guests leave with no complaint… Show more
Reviewed: 31 August 2025 · Stayed in August 2025
Verified reviewClean neat hotel within walking distance of Times Square. Room small but well designed and we had everything we needed.
Nothing.
Dear Denise, Thank you for your lovely feedback! We're so glad to hear that you enjoyed our clean and well-designed rooms, and that our location near Times Square added convenience to your stay. It’s great to know that everything you needed was right at your fingertips. We truly appreciate you taking the time to share your experience, and we hope to welcome you back again soon! Warm regards, Elizabeth Aquino Senior Guest Experience Manager
Dear Denise, Thank you for your lovely feedback! We're so glad to hear that you enjoyed our clean and well-designed rooms, and that our location near Times Square added convenience to your stay. It’s great to know that everything you n… Show more
Reviewed: 28 August 2025 · Stayed in August 2025
Verified reviewReviewed: 28 August 2025 · Stayed in August 2025
Verified reviewReviewed: 27 August 2025 · Stayed in August 2025
Verified reviewReviewed: 26 August 2025 · Stayed in August 2025
Verified reviewLocation is very good. Few minutes walk to Time Square Staff is excellent Room is clean Bed is great Relatively good value for money Free room upgrade
Furniture little outdated
Reviewed: 25 August 2025 · Stayed in August 2025
Verified reviewGreat service and location. Not cheap but par for the location
onsite breakfast would have been nice. Central New York prices have gone crazy!
Dear Michael, Thank you for your kind words about our service and location — we’re delighted to hear that you had a positive experience with our team and found our central location convenient. We understand your thoughts on pricing and the absence of onsite breakfast. While we aim to offer great value in the heart of New York City, we know how quickly costs can add up and appreciate your feedback. We're always exploring ways to enhance our offerings, and your comments help guide those improvements.
Dear Michael, Thank you for your kind words about our service and location — we’re delighted to hear that you had a positive experience with our team and found our central location convenient. We understand your thoughts on pricing and th… Show more
Reviewed: 24 August 2025 · Stayed in August 2025
Verified reviewThe Jewel is perfectly located just steps from Rockefeller Center, Radio City Music Hall, MoMA, and several subway stations. It makes an ideal base for exploring both uptown and downtown Manhattan, as well as Brooklyn. I especially appreciated how quiet the room was—it truly didn’t feel like I was in the heart of such a busy city. I would gladly stay here again.
Dear Arden, Thank you for your kind words about our service and location — we’re delighted to hear that you had a positive experience with our team and found our central location convenient. We understand your thoughts on pricing and the absence of onsite breakfast. While we aim to offer great value in the heart of New York City, we know how quickly costs can add up and appreciate your feedback. We're always exploring ways to enhance our offerings, and your comments help guide those improvements. We hope to welcome you back again soon!
Dear Arden, Thank you for your kind words about our service and location — we’re delighted to hear that you had a positive experience with our team and found our central location convenient. We understand your thoughts on pricing and the … Show more
Reviewed: 23 August 2025 · Stayed in August 2025
Verified reviewGreat location decent price
Dear Jack, Thank you for your kind words! We're so glad you enjoyed our prime location and found the pricing reasonable for the area. We truly appreciate your feedback and hope to welcome you back again soon. Warm regards, Elizabeth Aquino
Dear Jack, Thank you for your kind words! We're so glad you enjoyed our prime location and found the pricing reasonable for the area. We truly appreciate your feedback and hope to welcome you back again soon. Warm regards, Elizabeth … Show more
Reviewed: 22 August 2025 · Stayed in August 2025
Verified reviewthe room was small, but very clean, comfortable and had everything I needed.
Dear MacKay, Thank you for your kind feedback! We're so pleased to hear that you found your room clean, comfortable, and well-equipped — we aim to provide everything our guests need for a relaxing stay. We understand that space can be limited in New York City, and we truly appreciate your understanding. Your comments help us continue to improve and ensure every guest feels at home. We hope to welcome you back again soon! Warm regards,
Dear MacKay, Thank you for your kind feedback! We're so pleased to hear that you found your room clean, comfortable, and well-equipped — we aim to provide everything our guests need for a relaxing stay. We understand that space can b… Show more
Reviewed: 22 August 2025 · Stayed in August 2025
Verified reviewI had a fantastic one-week stay at The Jewel Hotel and I would highly recommend it. The location is simply unbeatable, just steps away from the main tourist attractions. My room was clean, spacious, with a very comfortable bed, and offered a unique view of St. Patrick’s Cathedral. What truly sets this hotel apart is the service. The staff provides highly personalized attention, which makes a remarkable difference compared to large hotels where this important aspect is often lost. I would like to especially recognize Sandy, who was exceptionally attentive throughout my stay, addressing all my needs with outstanding kindness and professionalism. I would also like to acknowledge Erick for his dedicated assistance and remarkable commitment to service. For all these reasons, I strongly recommend The Jewel Hotel and sincerely hope to return in the near future.
Dear Maria, Thank you so much for your fantastic review! We’re thrilled to hear that your one-week stay at The Jewel Hotel was such a positive experience. Our location truly is special, and we’re glad it added convenience and charm to your visit. It’s wonderful to know that your room was clean, spacious, and comfortable, and that you enjoyed the unique view of St. Patrick’s Cathedral — it’s one of our favorite features too! We’re especially grateful for your kind words about our team. Sandy and Erick will be delighted to hear your recognition of their attentive and professional service. Personalized care is something we take great pride in, and it’s rewarding to know it made a meaningful difference during your stay. We sincerely appreciate your recommendation and look forward to welcoming you back in the near future! Warm regards, Elizabeth Aquino
Dear Maria, Thank you so much for your fantastic review! We’re thrilled to hear that your one-week stay at The Jewel Hotel was such a positive experience. Our location truly is special, and we’re glad it added convenience and charm to you… Show more
Reviewed: 21 August 2025 · Stayed in August 2025
Verified reviewReviewed: 21 August 2025 · Stayed in August 2025
Verified reviewThe staff were pleasant and welcoming. The room was great! We had a Queen with a terrace (corner room). The room was comfortable and quiet.
Dear Hebert-Miller, Thank you for your kind words! We're so pleased to hear that you enjoyed your stay in one of our Queen Terrace corner rooms. It’s wonderful to know that you found the space comfortable, quiet, and welcoming — just what we aim for. Our team takes great pride in creating a pleasant and relaxing environment, and your feedback means a lot to us. We hope to have the pleasure of welcoming you back again soon! Warm regards,
Dear Hebert-Miller, Thank you for your kind words! We're so pleased to hear that you enjoyed your stay in one of our Queen Terrace corner rooms. It’s wonderful to know that you found the space comfortable, quiet, and welcoming — just w… Show more
Reviewed: 20 August 2025 · Stayed in August 2025
Verified reviewReviewed: 20 August 2025 · Stayed in August 2025
Verified reviewReviewed: 20 August 2025 · Stayed in August 2025
Verified reviewIt is easy walking distance to everything. The staff is very friendly
Dear Donna, Thank you for your kind words! We're so glad you enjoyed our central location and found our team to be friendly and welcoming. It’s always a pleasure to hear when our guests feel well taken care of and have easy access to everything New York has to offer. We hope to welcome you back again soon! Warm regards, Elizabeth Aquino
Dear Donna, Thank you for your kind words! We're so glad you enjoyed our central location and found our team to be friendly and welcoming. It’s always a pleasure to hear when our guests feel well taken care of and have easy access to e… Show more