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  5. Reviews of The Jewel Hotel, New York

Reviews of The Jewel Hotel, New York 4 stars

11 West 51 Street, New York, NY 10019, United States

#66 of 429 hotels in New York

Guests' Choice

Review score

Based on 1767 hotel reviews

8.7

Score breakdown

  • Cleanliness

    8.8

  • Comfort

    8.9

  • Location

    9.8

  • Facilities

    8.6

  • Staff

    9.4

  • Value for money

    8.2

  • Free WiFi

    9.0

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Showing 1 – 25

  • Reviewed: 3 September 2025

    8.0
    Very good
    • Leisure trip
    • Group
    • Deluxe 2 Room Suite with Kitchenette
    • Stayed 6 nights
    • Submitted via mobile

    Would have been great to have access to breakfast.

    Great location; Rooms were excellent - particularly great to have a fridge. Staff were really helpful and responsive to requests.

    Stayed in September 2025

  • Reviewed: 2 September 2025

    10
    Exceptional
    • Leisure trip
    • Couple
    • Premier Room
    • Stayed 4 nights
    • Submitted via mobile

    Ideal hotel to explore Manhattan! Rooms were large and affordable (for NYC standard), and the staff was friendly and helpful.

    Stayed in August 2025

  • Reviewed: 1 September 2025

    10
    Thank you!
    • Leisure trip
    • Couple
    • Superior Room
    • Stayed 1 night
    • Submitted via mobile

    Nothing

    Friendly staff-large room, great facilities, great location.

    Stayed in August 2025

  • Reviewed: 31 August 2025

    10
    Incredible
    • Leisure trip
    • Couple
    • Deluxe Queen Room
    • Stayed 7 nights
    • Submitted via mobile

    Nothing

    Amazing location and staff. We had a very nice stay, no complaints.

    Stayed in August 2025

  • Reviewed: 31 August 2025

    8.0
    Comfortable and clean in great area.
    • Leisure trip
    • Couple
    • Premier Room
    • Stayed 1 night
    • Submitted via mobile

    Nothing.

    Clean neat hotel within walking distance of Times Square. Room small but well designed and we had everything we needed.

    Stayed in August 2025

  • Reviewed: 26 August 2025

    9.0
    Good place to stay in NYC
    • Leisure trip
    • Family with young children
    • Premier Room
    • Stayed 1 night
    • Submitted via mobile

    Furniture little outdated

    Location is very good. Few minutes walk to Time Square Staff is excellent Room is clean Bed is great Relatively good value for money Free room upgrade

    Stayed in August 2025

  • Reviewed: 25 August 2025

    10
    Prime location, good rooms and friendly staff.
    • Leisure trip
    • Family with young children
    • Deluxe Queen Room
    • Stayed 6 nights
    • Submitted via mobile

    onsite breakfast would have been nice. Central New York prices have gone crazy!

    Great service and location. Not cheap but par for the location

    Stayed in August 2025

  • Reviewed: 24 August 2025

    9.0
    A Peaceful Retreat in the Heart of Midtown
    • Leisure trip
    • Solo traveller
    • Premier Room
    • Stayed 2 nights

    The Jewel is perfectly located just steps from Rockefeller Center, Radio City Music Hall, MoMA, and several subway stations. It makes an ideal base for exploring both uptown and downtown Manhattan, as well as Brooklyn. I especially appreciated how quiet the room was—it truly didn’t feel like I was in the heart of such a busy city. I would gladly stay here again.

    Stayed in August 2025

  • Reviewed: 23 August 2025

    10
    Great location decent price
    • Leisure trip
    • Couple
    • Premier Room
    • Stayed 3 nights
    • Submitted via mobile

    Great location decent price

    Stayed in August 2025

  • Reviewed: 22 August 2025

    10
    great location
    • Leisure trip
    • Family with young children
    • Premier Room
    • Stayed 1 night

    the room was small, but very clean, comfortable and had everything I needed.

    Stayed in August 2025

  • Reviewed: 22 August 2025

    10
    Oustanding Stay at The Jewel. Thanks to Sandy.
    • Leisure trip
    • Solo traveller
    • Superior Room
    • Stayed 7 nights

    I had a fantastic one-week stay at The Jewel Hotel and I would highly recommend it. The location is simply unbeatable, just steps away from the main tourist attractions. My room was clean, spacious, with a very comfortable bed, and offered a unique view of St. Patrick’s Cathedral. What truly sets this hotel apart is the service. The staff provides highly personalized attention, which makes a remarkable difference compared to large hotels where this important aspect is often lost. I would like to especially recognize Sandy, who was exceptionally attentive throughout my stay, addressing all my needs with outstanding kindness and professionalism. I would also like to acknowledge Erick for his dedicated assistance and remarkable commitment to service. For all these reasons, I strongly recommend The Jewel Hotel and sincerely hope to return in the near future.

    Stayed in August 2025

  • Reviewed: 21 August 2025

    10
    Will definitely stay here again!
    • Leisure trip
    • Family with young children
    • Premier Room
    • Stayed 1 night
    • Submitted via mobile

    The staff were pleasant and welcoming. The room was great! We had a Queen with a terrace (corner room). The room was comfortable and quiet.

    Stayed in August 2025

  • Reviewed: 20 August 2025

    10
    Wonder would stay there again
    • Leisure trip
    • Couple
    • Premier Room
    • Stayed 1 night
    • Submitted via mobile

    It is easy walking distance to everything. The staff is very friendly

    Stayed in August 2025

  • Reviewed: 18 August 2025

    8.0
    Very good
    • Leisure trip
    • Family with young children
    • Superior Room
    • Stayed 4 nights
    • Submitted via mobile

    Wifi was bad, air conditioning didn’t work until someone came to fix it, bathroom door was very heavy and hard to close

    Great location, room size was good, clean

    Stayed in August 2025

  • Reviewed: 15 August 2025

    10
    Perfect
    • Leisure trip
    • Solo traveller
    • Premier Room
    • Stayed 1 night
    • Submitted via mobile

    Great location to many shops and plenty food. Reception team was 10/10 so nice and considerate. I have no complaints.

    Stayed in August 2025

  • Reviewed: 14 August 2025

    9.0
    Superb
    • Leisure trip
    • Group
    • Premier Room
    • Stayed 1 night
    • Submitted via mobile

    A little pricey for the minimal amount of amenities the hotel offers.

    Location was excellent, bed was very comfortable and room clean.

    Stayed in August 2025

  • Reviewed: 10 August 2025

    10
    Exceptional
    • Leisure trip
    • Family with young children
    • Superior Room
    • Stayed 2 nights
    • Submitted via mobile

    Excellent location in Midtown Manhattan! The hotel is clean, comfortable, and offers great value for the price. Perfect for both business and leisure stays – would definitely come back!

    Stayed in August 2025

  • Reviewed: 9 August 2025

    10
    I will recommend it to friends and family — simply excellent.
    • Leisure trip
    • Couple
    • Premier Room
    • Stayed 4 nights

    A simply wonderful hotel, with an excellent location right near Rockefeller on Fifth Avenue. A large and spacious room, laundry facilities, and a floor offering free coffee. Deliveries are gladly accepted for guests’ rooms. Simply excellent!

    Stayed in August 2025

  • Reviewed: 8 August 2025

    9.0
    Excellent for a family
    • Leisure trip
    • Family with young children
    • Deluxe 2 Room Suite with Kitchenette
    • Stayed 7 nights
    • Submitted via mobile

    Functional flat at a perfect location and nice staff

    Stayed in July 2025

  • Reviewed: 8 August 2025

    10
    Exceptional
    • Leisure trip
    • Family with young children
    • Premier Room
    • Stayed 5 nights
    • Submitted via mobile

    Small

    Location

    Stayed in August 2025

  • Reviewed: 7 August 2025

    9.0
    Room was as advertised great location no food or alcohol a downer
    • Leisure trip
    • Group
    • Deluxe 2 Room Suite with Kitchenette
    • Stayed 4 nights
    • Submitted via mobile

    See above

    There was no breakfast or food as seen I. Ads. No bar or terrace

    Stayed in August 2025

  • Reviewed: 6 August 2025

    10
    I’ll DEFINITELY Be Back!!
    • Leisure trip
    • Couple
    • Superior Room
    • Stayed 3 nights
    • Submitted via mobile

    The Cleanliness Was Top Tier:) The Pleasant Aroma That Greeted Me When I First Stepped In Told Me I Made The Right Choice!!! The Hotel Was Secure And Staff Was AMAZING!!! Filtered Water Was Available On EVERY Floor And The Sitting Room Was Comfy!!

    Stayed in July 2025

  • Reviewed: 5 August 2025

    10
    Everything was perfect
    • Leisure trip
    • Group
    • Deluxe Queen Room
    • Stayed 5 nights
    • Submitted via mobile

    Everything was perfect

    Stayed in August 2025

  • Reviewed: 5 August 2025

    10
    A true jewel in the heart of Manhattan
    • Leisure trip
    • Family with young children
    • Deluxe Queen Room
    • Stayed 2 nights

    Fantastic location, across the street from the Rockefeller Center and a few steps down the road to St. Patrick's Cathedral and the fabulous shopping on 5th Avenue. It had a small entrance lobby, which was manned at all times. Other than the unbeatable location, the one other thing that really made this boutique hotel special was that everybody looked like they were happy to be working there. The vibe was friendly, professional, relaxed and warm. We had arrived early in the morning after an overnight flight from Vancouver and were invited to freshen up and have coffee in the lounge on the second floor. They kept our bags while we went around until our room was ready in the afternoon. We were given an upgrade to a bigger room, which gave all three of us a much appreciated breathing space. The room itself was very clean, tastefully designed and very well equipped, the beds were comfortable, 2 pillows per person, warm blanket. The bathrooms had walk-in showers, which we prefer over a bathtub. There was a kitchen, which we didn't get to use, but it was fitted to prepare meals. Our short trip to New York was made exceptional by our stay at this hotel. Truly a jewel!

    Stayed in July 2025

Showing 1 – 25

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