Reviews of The Arco Hotel Midtown Village, Sonder by Marriott Bonvoy 3 stars

Property was easily accessible and in the heart of the city. We also liked how it felt like we had an apartment (high ceilings and spacious) even though it was a hotel. With the digital key it was easy to access without the need of a concierge or staff member.

Very good location, spacious room and bathroom, and very good capsule coffee.

I would welcome opening the windows since the AC does not change the air enough.

We loved the location! It's conveniently within walking distance of all the main city attractions and just a 10–15 minute walk from Jefferson Station, which has direct service to and from Philadelphia Airport. The neighborhood felt safe, and a Sonder employee was present when we arrived, which made the check-in process smoother. The room was well-equipped, and we appreciated the coffee pods — a nice touch!

There was an unbearable noise coming from the bathroom area — not sure if it was the AC or something else, but it was very loud. We only stayed one night, so we managed, but it was definitely unpleasant. The check-in process also wasn’t as smooth as what I’ve come to expect from Sonder. Since they’ve switched to Marriott, it took longer than usual to receive the access codes.

Nice view, clean and fresh, comfortable

There was no fridge , coffeemaker wasn’t the greatest, also there was no tea provided, although we found some in the lobby

Good value for money

Clean, beautiful, location amazing

Noise from outside

Location and comfortable rooms

Air condition sound was high and the hot water level was not good enough .

The hotel is in a great location — LGBT+ friendly and close to the city center and all major landmarks. Check-in is very easy through the app, and you don't have to interact with any staff in person. If you arrive early, you can use lockers to store your luggage. The room was very spacious and had everything we needed, including a coffee machine, plenty of towels, Wi-Fi, amenities, and even earplugs. I also requested an extra blanket in advance, and it was already prepared in the room on the day of our arrival.

There was a very loud noise coming from the air conditioners in the courtyard, which we could hear through the window. I believe the hotel is aware of this issue, as there was a sign in the room warning that the street might be noisy and providing earplugs. But trust me — even the earplugs didn’t help. If you're a light sleeper or sensitive to noise, I wouldn't recommend staying here.

location and the room overall

lacking basic toiletries in the room and even in the hotel stock room; room door needs to be fixed

It was a really nice and airy room with great high ceilings. Quite large bathroom for this kind of room. The location was good and also nice to see a different side of Philly.

I hade the room high up in the corner and the windows didnt help at all for music. One of the evenings there was a party in the street which sounded so loud it was hard to sleep. They even hand out earplugs which is good but didnt help. Rest of the evenings it was better. Changing windows would really improve the room. Bath was a bit worn but still nice and with a large window.

Very friendly staff that we met, although you don't normally see anyone as everything is self-run. They do have 6 lockers (4 small ones and 2 for big suitcases). We did get them for our suitcase before check in.

Thank God we did get the lockers for our suitcases.

Great location and the building/style is great. Easy check in.

Our bathroom door didn't close fully and the air con was a little loud. They do give ear plugs in the room which were good.

Spacious room and bathroom, very central location, very clean, coffee maker and mini fridge, iron, hairdryer

Difficult to control the air-conditioning system

No one to clean our room even when we stayed 12 nights!!!

Spacious room with good bathroom facilities. Great location and good security access.

Had to get a bar of soap. Was anxious about using a code in case it went wrong, but it was fine.

Being able to wait in the lobby area because you aren't able to access the room till 4pm. Happy this was for only 1 night. Immensely relieved when fire alarm was switched off.

Everything. I booked & paid for 2 rooms requesting they be close together. 2nd room was not allocated (but I paid for two!) so had to make 3 phone calls to get this sorted. Approx 45mins each time as there is no receptionist. When 2nd room provided was at different location which is impossible as my phone was required to open the door so can't be in 2 locations. Had to get the 2nd room at the Hilton around the corner, last minute. The pull out bed wasn't made up and not comfortable, also the small bar fridge rattled all night sounding like someone trying to get in the door.

Nothing.

Everyting

The location was central. Walkable to most sites. The elevator was broken. Was informed of such just before we arrived. No one seemed to be working on fixing it during our 4 day stay. Staff were nonexistent. We did see one worker with a Sonder shirt on. We asked when the elevator would be fixed. He said probably tomorrow. We did not see any people inspecting the elevator at any time. So, I think he was just trying to appease us. The process of gaining access into the building was complicated. Made even more complicated by the elevator being broken. We were told to use the back door for access. The entry door was sticky. Especially in the humid weather. So, very difficult to open. The toilet was very loud when flushed. The dual headed shower trickled out.

Better communication would have been helpful. Looks like the elevator was out for quite awhile. Maybe providing a discount for the inconvenience of walking up and down 5 flights of stairs.

Last-minute cancellation of my booking- and still awaiting refund.

The bathroom shower was great. The bed was comfy. I loved the luggage lockers for after check-out. The lounge area was comfortable. The location was fantastic, and I would stay there again. I appreciated being able to text my questions to staff.

The coffee maker didn't work in my room, but there was one in the lobby. I'm sure they'll replace it.