I would welcome opening the windows since the AC does not change the air enough.

Very good location, spacious room and bathroom, and very good capsule coffee.

Stayed in July 2025

There was an unbearable noise coming from the bathroom area — not sure if it was the AC or something else, but it was very loud. We only stayed one night, so we managed, but it was definitely unpleasant. The check-in process also wasn’t as smooth as what I’ve come to expect from Sonder. Since they’ve switched to Marriott, it took longer than usual to receive the access codes.

We loved the location! It's conveniently within walking distance of all the main city attractions and just a 10–15 minute walk from Jefferson Station, which has direct service to and from Philadelphia Airport. The neighborhood felt safe, and a Sonder employee was present when we arrived, which made the check-in process smoother. The room was well-equipped, and we appreciated the coffee pods — a nice touch!

Stayed in August 2025

Good value for money

Stayed in June 2025

Noise from outside

Clean, beautiful, location amazing

Stayed in August 2025

Air condition sound was high and the hot water level was not good enough .

Location and comfortable rooms

Stayed in August 2025

There was a very loud noise coming from the air conditioners in the courtyard, which we could hear through the window. I believe the hotel is aware of this issue, as there was a sign in the room warning that the street might be noisy and providing earplugs. But trust me — even the earplugs didn’t help. If you're a light sleeper or sensitive to noise, I wouldn't recommend staying here.

The hotel is in a great location — LGBT+ friendly and close to the city center and all major landmarks. Check-in is very easy through the app, and you don't have to interact with any staff in person. If you arrive early, you can use lockers to store your luggage. The room was very spacious and had everything we needed, including a coffee machine, plenty of towels, Wi-Fi, amenities, and even earplugs. I also requested an extra blanket in advance, and it was already prepared in the room on the day of our arrival.

Stayed in July 2025

lacking basic toiletries in the room and even in the hotel stock room; room door needs to be fixed

location and the room overall

Stayed in July 2025

I hade the room high up in the corner and the windows didnt help at all for music. One of the evenings there was a party in the street which sounded so loud it was hard to sleep. They even hand out earplugs which is good but didnt help. Rest of the evenings it was better. Changing windows would really improve the room. Bath was a bit worn but still nice and with a large window.

It was a really nice and airy room with great high ceilings. Quite large bathroom for this kind of room. The location was good and also nice to see a different side of Philly.

Stayed in April 2025

Thank God we did get the lockers for our suitcases.

Very friendly staff that we met, although you don't normally see anyone as everything is self-run. They do have 6 lockers (4 small ones and 2 for big suitcases). We did get them for our suitcase before check in.

Stayed in July 2025

Our bathroom door didn't close fully and the air con was a little loud. They do give ear plugs in the room which were good.

Great location and the building/style is great. Easy check in.

Stayed in July 2025

Had to get a bar of soap. Was anxious about using a code in case it went wrong, but it was fine.

Spacious room with good bathroom facilities. Great location and good security access.

Stayed in July 2025

The no staff policy was ok, but the locks were a little bit difficult to work with

The location was very good, very central and near everything.

Stayed in June 2025

The check-in process is terrible. There are not enough lockers to the guests arriving before check-in time and not always the early check-in is available. In my case, I had to walk through the city, with my family and our luggage, looking for a storage place to accommodate our stuff before check-in time. As the hotel does not have an reception, they do need to provide more lockers in a more effective way of usage.

The room is very comfortable and spacious. Hotel is quiet and provides a white noise machine for those who need.

Stayed in June 2025

No gym and too expensive

It was clean and comfortable

Stayed in May 2025

HVAC didn’t work properly

Location & IT Support Staff

Stayed in April 2025

The only thing I’d suggest is a better-equipped kitchenette either in the rooms or in the lounge. Even just having some paper plates, utensils, and basics on hand would be nice. It's not essential, but it would make a good setup even better.

My new home away from home in Philadelphia. The space had everything you need and nothing you don’t. I loved being able to check in the building early and relax in the lounge while waiting for my room to unlock digitally at 4:00 PM. You can also store your bags after checkout and come back for them later, or pay extra for a late checkout. I was totally happy with the mostly unmanned setup. They provided earplugs, but I didn’t find the room noisy at all. The location was perfect, within walking distance of restaurants and a small grocery store with all the essentials.

Stayed in April 2025

Maybe the fact that the windows in the room cannot be open. There is a ventilation in the room and one can regulate the temperature, but I wanted fresh air in the room and couldn’t let it in, but maybe it’s an American thing, I don’t know 😄

Great location, a clean and spacious room, although there is no reception, I felt quite safe there being a single female traveller

Stayed in March 2025

Noisy area.

Room very spacious, clean, good light, but windows didn't keep out lot of street noise. Great bathroom

Stayed in April 2025

The provision of a European type power adapter for charging devices would certainly add to the overall (great) customer experience.

Cleanliness, spacious bathroom, excellent location within walking distance from the city centre.

Stayed in May 2025

We couldn't get back into the building after I checked out. I am glad I took a screenshot of our code because that disappeared from the app as soon as I check out. We needed to get back into the building because are luggage was stored in the lockers. I had to put the code in multiple times and contact the support staff on the app to be let back into the building.

No staff present and all we needed was a code to get into the main building and our room. The luggage storage lockers were a nice addition since we arrived before check-in time and we were also able to leave our bags in the lockers after we checked out since we had a later flight.

Stayed in April 2025

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Stayed in May 2025

Get into hotel is quite tricky. There was tv, but it didn't have any cable o Internet connection. Was very noisy air conditioning

Room size and area in which is hotel

Stayed in April 2025

I couldn’t get access to Raku because of the connection and most importantly they have just 4-5 spots for the luggage store! I had to go to one nearby and even their promo code didn’t work :(

Very nice area, the bedroom very big and cozy. Very clean also

Stayed in April 2025

excellent location, easy access with flexible storage lockers to drop bags before check-in or after check-out (first come first serve, FYI). No staff onsite but responsive messaging on booking.com.

Stayed in April 2025