500 West Broadway, Downtown San Diego, San Diego, CA 92101, United States
#59 of 255 hotels in San Diego
Guests' ChoiceBased on 636 hotel reviews
8.4Cleanliness
8.8
Comfort
9.0
Location
9.3
Facilities
8.7
Staff
8.9
Value for money
8.1
Free WiFi
9.0
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End of dialog contentReviewed: 31 August 2025
Karla
United StatesNo mini coffee maker or mini fridge in the room. Room a little small for fee.
Great location and a block away from train station. Comfortable bed. Pretty hotel. Food was good but takes a long time to get served.
Stayed in August 2025
Reviewed: 9 August 2025
Francis
United StatesThe rooms needed more storage. The air conditioning was difficult to adjust. The breakfast was extraordinarily limited. It was fine, but I expected better.
It was clean and it was attractive, and the location was terrific
Stayed in August 2025
Reviewed: 7 August 2025
Mary
United StatesOverall, I scored it an 8 because I was able to get a good rate; but if I had to pay more, then I would've scored it a 7 or maybe 6 because the room was very small, and the small table and chair were in a corner and weren't terribly comfortable. It also wasn't sound-proof, but I was lucky that I didn't have noisy neighbors. There was no coffee machine in the room, although there was an option of calling them to bring one. The coffee they provided in the lobby/restaurant wasn't great even though it was advertised as "Intelligentsia". On the other hand, the coffee that cost extra was great! Although the breakfast was ok; please be advised not to be in a hurry because it will take a long time for the staff to get to you. First day, I made the mistake of coming down at 9 am, and it took me an hour to finish breakfast - of which it only took me 10 minutes to eat. There is also no ramp up the stairs going into the main lobby. Either you carry your bag, or one of their staff will do it for you ( in which case, I was compelled to tip).
The location and the history of the building are its main selling points for me. I like that they had an enclosed outdoor area with trees. The soap, shampoo, and body lotion were great! The breakfast that came with the cost of the room was also great. Overall, staff were attentive and friendly.
Stayed in August 2025
Reviewed: 5 August 2025
Liu
TaiwanI am waiting for over 30 minutes to got my breakfast. a lot of people waiting too , but just 3 people service us
Location is good
Stayed in August 2025
Reviewed: 19 July 2025
Aanchal
United StatesIncluded breakfast was very limited. Also rooms very extremely small.
Great Location. Overall a good hotel!
Stayed in May 2025
Reviewed: 14 July 2025
Kluis
United StatesThe AC in our room was a bit tricky.
Love the decor of the hotel very quaint.
Stayed in June 2025
Reviewed: 4 June 2025
Sheila
United StatesThe room was so small compared to the last time my husband stayed there. The price is crazy for the size of the room
The staff was very friendly
Stayed in May 2025
Reviewed: 28 May 2025
Mehgan
United StatesAll the staff were very friendly and helpful. Parker was amazing. He was very helpful and accommodating. He went above and beyond to ensure my stay was great. He definitely deserves a raise and or promotion
Stayed in May 2025
Reviewed: 28 May 2025
Hsieh
United StatesThe included breakfast was not as I expected it should be. It didn’t come with eggs
Stylish, clean, location
Stayed in May 2025
Reviewed: 17 May 2025
Decuir
United StatesThe room i originally reserved at the last minute was great, just a little small for my taste. I had trouble with the air condition unit turning on so the staff promptly came to resolve the problem by checking the unit and immediately switching my room to an upgraded room at 2am in the morning, 5 stars for the staff that night.
Everything with one exception. My first room, a little small but the sccond room, exactly as I like it.
Stayed in May 2025
Reviewed: 6 May 2025
Linda
AustraliaNil
Great location near Harbour. Staff very friendly and helpful. Breakfast was excellent
Stayed in May 2025
Reviewed: 5 May 2025
Jakub
PolandFirst option room in a basement. Check out - charging me for fake dinner. Only tiny breakfast included - good quality, very tiny.
Nice hotel.
Stayed in April 2025
Reviewed: 4 May 2025
Leonora
United StatesNo parking🥴
The property is Clean and relaxing
Stayed in May 2025
Reviewed: 4 May 2025
Kate
New ZealandThe hotel is located a few blocks from the Santa Fe train station and the waterfront, so was easy to get around. The breakfast and dinner were also good, and the room was really nice.
Stayed in April 2025
Reviewed: 28 April 2025
Crystal
AustraliaGreat apartment, right downtown, close to restaurants and the dock. Staff were friendly.
Stayed in April 2025
Reviewed: 28 April 2025
Jiali
GibraltarMy account was deducted twice on pre authorization on two different cards (both from my Revolut account) One of the payment has been settled after I checked out. But the other one is still on hold till now, and I have to wait till late May if the hotel doesn’t release the fund earlier. I tried to contact them on booking but no response. Complimentary breakfast was very small and simple.
Location is great with public parking right behind Clean and comfy bed
Stayed in April 2025
Reviewed: 15 April 2025
Toni
North Macedonia"There was no place to leave the suitcase, no closet, just some improvised hangers. The rest was initially okay."
Stayed in April 2025
Reviewed: 14 April 2025
Edward
United KingdomVery nice hotel in good location. Room was stylish and comfortable - the shower door leaked water into the bathroom area which then became very slippery - local car park just behind hotel was convenient. Complimentary continental breakfast was fairly decent. No coffee machine / fridge in room.
Stayed in April 2025
Reviewed: 22 March 2025
Von
United StatesThe blinds are NOT black out! It says they are on line. ( They should be, as it was very bright in the room even when the blinds were down ) 😔 No swimming pool. ( But they are building one )
The location, staff was very friendly. Very comfortable room. 😀 I will definitely be back!
Stayed in March 2025
Reviewed: 20 March 2025
Fenny
United Statesthe room was very small
breakfast was amazing and delicious. Front employees were also amazing
Stayed in March 2025
Reviewed: 9 March 2025
Kathy
United StatesClose to little
Stayed in March 2025
Reviewed: 28 February 2025
Alexandra
United KingdomClassic style, courtyards and bar area were great.
Stayed in February 2025
Reviewed: 20 February 2025
Colin
CanadaThe mirrors entirely comprising one wall of the room
Location, foyer,comfortable room.
Stayed in February 2025
Reviewed: 3 February 2025
Jill
United StatesSnack shop was a bit pricey….but convenient.
Location was fantastic! Room was charming! Staff was friendly and attentive.
Stayed in February 2025
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