Reviews of The Gallivant Times Square 4 stars
234 West 48th Street, New York, NY 10036, United States
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Reviewed: 5 September 2025 · Stayed in September 2025
Verified reviewPerfect location in the heart of Times Square – everything is close, multiple subway lines nearby, and easy to reach places on foot. When we arrived, instead of one room for four people, we were given two rooms, which was great. The bed was absolutely phenomenal.
The hotel was not highly rated on Booking.com, but some issues were far worse than expected. • The key card system was completely unreliable – every day we had to fix the cards because the system wouldn’t work, which often prevented us from entering our rooms. We had to go up and down the stairs multiple times a day, which was very inconvenient. • Rooms were outdated and in poor condition. On the first day, in one room the window wouldn’t close. In the other room, the TV wouldn’t change channels, the toilet tank was stuck, and the air conditioning controls were broken. The room had only one small window and towels were missing when we arrived. • In the hotel elevators, maintenance staff often rode with large trash bags or equipment and had to squeeze past guests in the small lifts. This was completely unacceptable. • Staff were inconsistent – some were friendly, but others were unhelpful. For example, they insisted that packages we ordered had been delivered to our room (as they recorded in their book), but it wasn’t true, costing us time to sort out. • Luggage storage was extremely poorly managed: Before our arrival, I asked about luggage storage after check-out. The hotel replied it would cost $3 per bag, which seemed fine. However, they did not inform me that the bellman service is separate from the hotel system and only accepts cash, with no possibility to pay by card or coordinate with the hotel. They also charge $3 for every item, even small items attached to a suitcase, which seems unnecessary. On the last day, coming from Europe and leaving the US, we didn’t have small US dollars, making this policy very inconvenient and stressful. This should be communicated clearly via email before arrival, especially for international guests.
Reviewed: 4 September 2025 · Stayed in August 2025
Verified reviewReviewed: 4 September 2025 · Stayed in August 2025
Verified reviewReviewed: 4 September 2025 · Stayed in August 2025
Verified reviewReviewed: 3 September 2025 · Stayed in September 2025
Verified reviewNothing
Cockroaches in room, broken elevators, barely any hot water, lights that flicked every time the air conditioning came on, had to get a new key every day because the key system wasn’t working correctly, rooms looked nothing Like the photos on the Booking.com website.Total disaster
Reviewed: 3 September 2025 · Stayed in August 2025
Verified reviewgreat location, easy to check in. housekeeping were lovely and always left our room beautiful.
outside noise is very loud and can make it hard to sleep, but that’s probably given with every hotel in the area. aircon also stopped working for a night randomly which sucked in the summer.
Audra, thank you for staying with us at The Gallivant Times Square. The team is glad you enjoyed the central setting, quick arrival process, and the attentive efforts of our housekeeping colleagues. We appreciate your understanding regarding the vibrant city environment and feedback about the cooling unit, and hope your overall visit was enjoyable. The team looks forward to welcoming you back for another visit.
Audra, thank you for staying with us at The Gallivant Times Square. The team is glad you enjoyed the central setting, quick arrival process, and the attentive efforts of our housekeeping colleagues. We appreciate your understanding regardin… Show more
Reviewed: 3 September 2025 · Stayed in August 2025
Verified reviewNot much
Asked for cleaning service multiple times, still didn’t get a cleaned room.
Jesper, the experience you described is not the impression that is aimed for, and the challenges you encountered have been noted. The commitment is to continuously review feedback in order to improve the service provided. Thank you for sharing your comments.
Jesper, the experience you described is not the impression that is aimed for, and the challenges you encountered have been noted. The commitment is to continuously review feedback in order to improve the service provided. Thank you for shar… Show more
Reviewed: 2 September 2025 · Stayed in July 2025
Verified reviewReviewed: 2 September 2025 · Stayed in June 2025
Verified reviewReviewed: 2 September 2025 · Stayed in July 2025
Verified reviewLocation is the only good thing.
Haven’t got my security depost of $350 back since I checked out on 7-22
Ann, thank you for sharing your feedback. The location is valued by many, and the team understands the importance of timely returns when it comes to post-stay matters. For follow-up on the deposit, the team encourages you to reach out directly to the property so this can be addressed for you.
Ann, thank you for sharing your feedback. The location is valued by many, and the team understands the importance of timely returns when it comes to post-stay matters. For follow-up on the deposit, the team encourages you to reach out direc… Show more
Reviewed: 31 August 2025 · Stayed in August 2025
Verified reviewReviewed: 31 August 2025 · Stayed in August 2025
Verified reviewPerfect location and nice family rooms
Way to few elevators & false advertising with regards to free luggage storage that turned up to cost is $30
Bolesław, thank you for sharing feedback about your experience. It's good to hear you appreciated the location and the size of the family rooms. Your comments about the lift wait times and details surrounding luggage storage charges have been noted. Your input helps to better understand guest expectations.
Bolesław, thank you for sharing feedback about your experience. It's good to hear you appreciated the location and the size of the family rooms. Your comments about the lift wait times and details surrounding luggage storage charges have be… Show more
Reviewed: 30 August 2025 · Stayed in August 2025
Verified reviewReviewed: 30 August 2025 · Stayed in August 2025
Verified reviewEverything was broken, ac didnt work so couldn't control temp in the room. The bunkbed was so flimsey. It was really bad
SU, thank you for taking the time to share your experience. The feedback about room comfort and amenities is appreciated. The team continuously strives to improve guest satisfaction and reviews like yours help inform those efforts.
Reviewed: 29 August 2025 · Stayed in August 2025
Verified reviewVery good location
Empty hand soap and conditioner bottles
Katarzyna, thank you for staying with us at The Gallivant Times Square. The team is glad you appreciated the convenient setting. Your feedback about the amenities in your room is appreciated, and your comments will be shared with the team. We hope to welcome you again soon.
Katarzyna, thank you for staying with us at The Gallivant Times Square. The team is glad you appreciated the convenient setting. Your feedback about the amenities in your room is appreciated, and your comments will be shared with the team. … Show more
Reviewed: 28 August 2025 · Stayed in August 2025
Verified reviewNothing
The building was very dusty, and the environment didn’t feel welcoming. The appliances need upgrading, and the carpets and the old smelly couch in the main entrance should be replaced. The conditions actually made me feel sick. I had planned to stay for my birthday weekend but was glad I didn’t extend another night. Overall, I was completely disappointed. For the price, the hotel should be much better maintained. I would not recommend it.
Thank you for sharing this feedback. The team aims to provide a comfortable and inviting experience, and your comments about the environment and furnishings are taken seriously. Efforts are always ongoing to enhance the property and the experience for all guests. Your input is appreciated.
Thank you for sharing this feedback. The team aims to provide a comfortable and inviting experience, and your comments about the environment and furnishings are taken seriously. Efforts are always ongoing to enhance the property and the exp… Show more
Reviewed: 28 August 2025 · Stayed in August 2025
Verified reviewReviewed: 28 August 2025 · Stayed in July 2025
Verified reviewUbication great.
eorozco22, it’s wonderful to hear you appreciated the convenient location during your time at The Gallivant Times Square. The team hopes to welcome you back for another enjoyable visit.
Reviewed: 24 August 2025 · Stayed in August 2025
Verified reviewLocation and cleanliness in the room
No refilling of bathing soap. Only coffee and sugar are available without creamer in the room. There's no variety like tea, chocolate,
Hayford, thank you for highlighting the advantages of the location and cleanliness of your room. The feedback regarding the in-room refreshments and amenities is appreciated, and the team will take it into consideration for future improvements.
Hayford, thank you for highlighting the advantages of the location and cleanliness of your room. The feedback regarding the in-room refreshments and amenities is appreciated, and the team will take it into consideration for future improveme… Show more
Reviewed: 24 August 2025 · Stayed in August 2025
Verified reviewReviewed: 23 August 2025 · Stayed in August 2025
Verified reviewI like the location, near the time squere. The room was very clean. The room cleaners were very nice and also most of the staff.
Disapointing wifi coverage, no drinking water for the guests at the lobby, and unacceptable poor maintenance level (out of service elevator, unresponsive door locks, cranky loud AC, broken shower handle, low battery beeping fire guard, dead phone). All of these issues forced me waste my precious short time in too many zigzag trips to the reception and back to the room.
Rinat, thank you for sharing feedback about your recent experience. It's great to hear you appreciated the convenient setting, spotless room, and welcoming team members. Your comments about several challenges during your visit have been noted, and the team will use them as an opportunity to review where improvements can be made. The input is valued.
Rinat, thank you for sharing feedback about your recent experience. It's great to hear you appreciated the convenient setting, spotless room, and welcoming team members. Your comments about several challenges during your visit have been not… Show more
Reviewed: 23 August 2025 · Stayed in August 2025
Verified reviewReviewed: 22 August 2025 · Stayed in August 2025
Verified reviewLocation and the area as it’s the Times Square
Room wardrobe was leaking. We kept all clothes to ware the next day in the wardrobe, but they were all wet in the morning. As there is no laundry service at the hotel, the manager offered late checkout, which wasn’t very helpful in order to take them outside to a laundry.
Riyasudeen, thank you for sharing your feedback. The team appreciates you noting the central location. Situations impacting guest comfort are always taken seriously and addressed promptly. The team strives to offer helpful solutions where possible and regrets that your experience did not meet your expectations. Your comments are valued and will be considered moving forward.
Riyasudeen, thank you for sharing your feedback. The team appreciates you noting the central location. Situations impacting guest comfort are always taken seriously and addressed promptly. The team strives to offer helpful solutions where p… Show more
Reviewed: 22 August 2025 · Stayed in August 2025
Verified reviewThe location was amazing, the staff was great and room was good enough! Very comfortable beds and nice soaps !
The elevators were a bit slow
Thank you for staying with us at The Gallivant Times Square. The team is glad you found the location convenient and the room comfortable. It’s great to hear the bedding and amenities stood out during your visit. Your feedback regarding the elevators is noted. We hope to welcome you back soon.
Thank you for staying with us at The Gallivant Times Square. The team is glad you found the location convenient and the room comfortable. It’s great to hear the bedding and amenities stood out during your visit. Your feedback regarding the … Show more
Reviewed: 21 August 2025 · Stayed in August 2025
Verified reviewThe location was perfect for our evening plans and the size of the room was exactly what we needed. Staff was very friendly and we needed maintenance at one point and he was very friendly.
The room was warm, our one AC didnt work and the other barely put out cool air. Maintenance came and got the one to work better and it cooled the room down significantly. Unfortunately, we were out when maintenance had to work on our room and they didnt close our door all the way so we came back to an open room. Nothing was missing and staff was apologetic.
Jessica, thank you for sharing your experience. It's great to hear the location and spaciousness matched your needs, and that you found the team members welcoming and helpful. Your comments about the AC and room entry are appreciated, and these situations are taken seriously to ensure comfort and peace of mind for all guests. Your feedback is valued and helps to enhance future visits.
Jessica, thank you for sharing your experience. It's great to hear the location and spaciousness matched your needs, and that you found the team members welcoming and helpful. Your comments about the AC and room entry are appreciated, and t… Show more