The ice machine was down or I was to dumb to figure it out

It was very clean, good breakfast, comfortable sleeping arrangements, nice staff.

Stayed in August 2025

The A/C needs to be updated. It leaks water and makes loud noises.

The bar and lounge are great places to unwind and relax after a day of driving. The staff is very friendly.

Stayed in August 2025

The ice machine wasn’t working on the 5th floor so we had to go to the 2nd floor

We visited with family in the lobby area which was very nice. We were in town from Texas and Oklahoma.

Stayed in August 2025

Not enough parking.

It was clean. The staff was professional. The beds were phenomenal.

Stayed in August 2025

We booked a room with two double beds. When entering the room . One of the beds was unmade . The mirrors and tv had not been cleaned. There was one clean towel . Some dirty towels were on the floor. We were exhausted from our drive. So , we said nothing . The next night we ask the front desk for towels. They were very nice. The second morning. We asked for the beds to be changed, and regular cleaning and trash taken out. This was around 8:30am. We returned around 1:30pm . Nothing had been done. My husband sat the trash and dirty towels outside our door. I was resting. Housekeeping emptied the trash and took the towels. Left NO towels. That night we returned still no towels !

I like the location because it next door to the venue. The staff were nice. The evening staff were great , giving us towels.

Stayed in August 2025

We didn’t have a microwave or fridge. The hotel as a whole was very humid and warm as we went in July, but our room was great once we got in and turned the air conditioning on.

The staff was great, and helpful, attentive to our needs. The price was great. The hotel restaurant was really good and affordable for our family of 5. They had snacks and drinks to purchase in the lobby. The beds were very comfortable. The inside pool was big and spacious. The showers were good and hot. Room was clean.

Stayed in July 2025

Location, friendly staff, breakfast was good with a great hostess

Stayed in July 2025

No microwave or fridge and the down elevators. One room was a disaster but they accommodated us quickly

Comfortable beds

Stayed in June 2025

Shower was cold and check in staff were rude.

Breakfast was great.

Stayed in May 2025

Lack of refrigerator in the room

Hotel layout and amenities.

Stayed in May 2025

We were on route home. It was further away from the interstate than I really wanted, but the hotel made up for that.

Lovely clean room with sitting area. Wonderful breakfast. Walking distance to restaurants.

Stayed in May 2025

more pillows were needed

staff was great place is clean no disturance

Stayed in May 2025

clean

Stayed in April 2025

Everything was fine

The room was great and the staff very helpful and friendly. The only suggestion I would have is that the breakfast could be better - same thing every day.

Stayed in May 2025

Housekeeping didn’t refresh my room daily. Didn’t leave the washcloths I asked for, didn’t stock the room for 2 people. The worst thing though was the broken elevator. Too many people to be waiting around that long.

Loved the friendly front desk staff and the comfy bed. Nice bar area and free breakfast was nice. Parking garage was free also.

Stayed in May 2025

Roach in bathroom, tiny countertop in bathroom

Good breakfast

Stayed in April 2025

I could hear my neighbors quite well in the first room I was assigned, she had a super-loud voice and we had a connecting door. Thankfully my room change request was immediately honored - and I got a room with no connecting door assigned as well! The hotel seems to be in cost-saving mode. I noticed that on the weekend two elevators operated, but that on weekdays only one was responding, leading to waits. Food in general tends to be a bit too greasy for my taste. I had the loaded fries at night and the breakfast cheese omelette, both of them were too greasy. The scrambled eggs were okay, the rye toast was great! Similarly, if there's a buffet for breakfast "depends on occupancy." You can order your breakfast down in the breakfast area (also as takeaway to your room). It has diner booths and a nice atmosphere. On weekdays only one server was in attendance and one morning people just waited and waited for their orders. Not the fault of the server!! He took all orders as quick as possible. He was doing great. Apparently it's just a shortage of staff in general, probably to save operating cost. My shower had been "fixed" with plumber's tape. It leaked water to the ceiling - not an issue really, but not really up to standard, either.

The first you notice is the grand open design of the interior which wows you a bit. Staff was always super-friendly, especially all the servers in the breakfast and bar areas. The staff at front desk accommodated my room change request immediately and printed something for me as well. The bar also serves pub dishes at night. The penne Alfredo (vegetarian) is quite a big and great dish at a reasonable price, I was truly surprised. My request to take ham out of another dish was also accommodated which is good given the limited selection for people that do not eat meat. There's sufficient parking in front, and more available if needed. Prices for small things like a bottle of water bought at reception are quite reasonable (like 2$ for bottled water). I was a bit worried the sound of the interior "waterfall" or the bar in the lobby might disturb me - after all all rooms face the lobby with their doors. But it was never an issue! The hotel has central air which operates quite nicely, much better than in-room A/C.

Stayed in April 2025

Hate the little bed pillows

Stayed in March 2025

Indoor room access and on site restaurant

Stayed in April 2025

I was hoping for a mini fridge and microwave, as I had food to eat for two nights, but had to throw out due to neither of these items being offered.

The bed was extremely comfortable, and the shower had great pressure!

Stayed in April 2025

Not much food places or stores around it.

Not a busy area so it felt calm and quiet.

Stayed in March 2025

Carpet rooms. Room had a musty odor

Staff was great!

Stayed in April 2025

Would like breakfast to be included in the price.

Room was clean and the beds were very comfortable.

Stayed in April 2025

Always had to wait on elevator. Had to park across the street.

Joined convention center. Very comfortable bed. Excellent breakfast.

Stayed in March 2025