The pillows weren’t comfy for me and the rooms need to be more sound deadened - especially the end rooms like we were in. We heard so much road noise

The location is perfect!

Stayed in July 2025

The staff and the cleanliness of the rooms/common areas were top notch. The spa experience was one of the best I've ever had.

Stayed in July 2025

Sky bar closed at 10 and we arrived at 9:50 - still many people there eating and drinking, but they would not serve us -- oh well

Great hotel, good location

Stayed in June 2025

Not a fan of couch in our room. Would have preferred a chair.

The staff were very friendly, constantly asking if you needed anything!

Stayed in March 2025

Only one thing that could have been better was the shower to be a lot hotter but other than that… It was perfection. So much detail and art and beauty and glam!

Our stay was amazing! The hotel is gorgeous and full of fantastic history and elegance. The general manager Merrily went out of her way to make my husband's birthday special and personally went out of her way to do something sweet upon check in. I highly recommend this the walking bridge is so fun and so much to walk around too and enjoy such a vibrant booming city. We will definitely be back and I cannot not enough amazing things about this hotel just do yourself a favor and book it!

Stayed in December 2024

We had a small incident regarding our bill, after we did the check out. The case was quickly managed and corrected after a short call with their management. One was the Valet service and the second with Whitebird restaurant’s breakfast.

The hotel itself, the location.

Stayed in November 2024

Loved the location the restaurant and rooftop, pet friendly , the staff

Stayed in November 2024

Location and decor were perfect

Stayed in October 2024

N/A

The hotel was very luxurious. The room was comfortable and the temperature was perfect. The bed was large and comfortable and the blackout curtains kept it dark while sleeping. They have great restaurants with delicious food. The staff was courteous and helpful. It is in a beautiful location on the river near lots of shops, restaurants, and venues.

Stayed in August 2024

The hotel was beautiful. The art was exquisite, the staff happy, warm and accommodating. The towels and bedding smelled wonderful. Very lightly scented.

Stayed in July 2024

Such a nice property but cheap toilet paper—-come on guys—-try going to Costco and buy some decent TP! You cut the corner on the soap—-so use some of that savings on the TP!

Great location, great breakfast menu and service.

Stayed in April 2024

The hotel was great but The Whiskey Thief bar on the top floor has great views but is let down by unattentive staff (they were very polite when you did get their attention)

Great location and fabulous reception staff - couldn’t be more helpful. Very comfortable hotel.

Stayed in April 2024

Nothing

Loved it

Stayed in October 2023

Had some noisy people above us and loud families walking down the hall at one point. Towels are so thin, I swear I could see through a couple of them.

Close to river. Super clean rooms. Wonderful atmosphere. Shower head was so nice. I could have stood under it for a long time. Gave purell wipe to clean things off. Coffee bar was well stocked.

Stayed in October 2023

love everything and everyone

Stayed in September 2023

The room had several issues including a slow bathroom drain in the sink, a broken hand-held shower handle, and the refrigerator was not plugged in upon arrival (I plugged it in and water spilled all over the floor from the fridge drain). Additionally, the rooftop restaurant had only bar food and in my opinion should have included one or two main courses for those who did not wish to go elsewhere for a full dinner.

The breakfast was good and the rooms were tastefully decorated. The rooms were very comfortable.

Stayed in September 2023

Great location, amazing facility, great service.

Stayed in August 2023

The lounge closes early.

The location and staff hospitality.

Stayed in August 2023

Nothing at all

The quietness, the closeness to Ben and Jerry’s Ice Cream, the attentive staff

Stayed in August 2023

Rooms were small.

Excellent location!

Stayed in July 2023

N/A

Property location is excellent. Staff was very friendly and helpful.

Stayed in July 2023

The dining service on Sunday we've was a horror show......unbelievable for a high quality establishment. REduclulously long wait for a drink (12 hour) and the food was missing ingredients (no asparagus in the salmon "pasta" which was really a grain), so they finally brought me a side dish of asparagus. Ho salt or pepper available. Just a comedy of errors.

Location, comfort of the room, art, staff

Stayed in July 2023

I wish the pool was a little larger.

Beautiful decor and art! love how close it is to the pedestrian bridge, shops, and dining.

Stayed in June 2023

Valet parking fee.

Great location.

Stayed in March 2023