Reviews of The Craftsman Inn & Suites 3 stars
7300 E Genesee Street, Fayetteville, NY 13066, United States
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Reviewed: 5 September 2025 · Stayed in June 2025
Verified reviewLocation to Fayetteville
They won't tiddy the room each day, let alone clean. There was a whole worn in the bed sheet. Breakfast is mostly bland and prepackaged. Not worth the high price, but there are so few options in the area.
Reviewed: 4 September 2025 · Stayed in September 2025
Verified reviewReviewed: 2 September 2025 · Stayed in September 2025
Verified reviewReviewed: 30 August 2025 · Stayed in August 2025
Verified reviewLocation is good. Breakfast wonderful. Staff very efficient and friendly. Loved the room. Very clean and modern
Nothing could have been better
Dear Guest, Thanks for your review and perfect rating! We're delighted you had a comfortable stay with us, and we thank you for highlighting our delicious breakfast options. We hope to see you again soon at Craftsman Inn & Suites!
Reviewed: 28 August 2025 · Stayed in August 2025
Verified reviewVery comfortable bed, king suite was roomy and in an area away from other rooms. Quiet!
Restaurant decor was nice but it was noisy. My meal was ok but my husband was not impressed with his. Breakfast gets low points on food offered and staff member was unfriendly.
Dear Lin, Thank you for choosing Craftsman Inn & Suites. We're glad you enjoyed the comfort and quiet of your king suite. We’ve also noted your comments regarding your dining experience and our breakfast service, and we’ll share them with our team to help us improve. We look forward to welcoming you back for a stay that better matches the quality of our accommodations.
Dear Lin, Thank you for choosing Craftsman Inn & Suites. We're glad you enjoyed the comfort and quiet of your king suite. We’ve also noted your comments regarding your dining experience and our breakfast service, and we’ll share them with o… Show more
Reviewed: 26 August 2025 · Stayed in August 2025
Verified reviewReviewed: 20 August 2025 · Stayed in August 2025
Verified reviewReviewed: 19 August 2025 · Stayed in August 2025
Verified reviewLove it all and always stay here when in town. This visit we had dinner at their restaurant for the first time and it was delicious and we sat outside and listened to an amazing singer/guitarist. One great song after the other. We enjoyed ourselves and family company and definitely will be back again!
Hello Laura, Thank you for sharing your wonderful feedback. It’s fantastic to know you enjoyed your stay with us once again and that your first dinner experience at our restaurant was such a highlight, especially with the live music adding to the evening. We’re so pleased you had a memorable time with your family, and we can’t wait to welcome you all back for more great visits.
Hello Laura, Thank you for sharing your wonderful feedback. It’s fantastic to know you enjoyed your stay with us once again and that your first dinner experience at our restaurant was such a highlight, especially with the live music adding … Show more
Reviewed: 18 August 2025 · Stayed in August 2025
Verified reviewLocation was fine,
Breakfast offerings could have been a little better, a little non flavored creamer for coffee, stuff like that. It was a little generic compared to the rest of the property. The vending area closest to my room had no vending offerings, so that was a sort of bemusement and savings.
Hello, It's wonderful to know that our prime location was perfect for your needs and that you had a great time with us overall. Your feedback regarding our breakfast options will be kept in mind for the future, and we hope to see you again soon.
Hello, It's wonderful to know that our prime location was perfect for your needs and that you had a great time with us overall. Your feedback regarding our breakfast options will be kept in mind for the future, and we hope to see you again … Show more
Reviewed: 18 August 2025 · Stayed in July 2025
Verified reviewStaff
Never cleaned room. Had to ask for fresh towels.
Hi Elmore, Thank you for being our guest and for taking the time to leave a review. We're happy to hear that our friendly team members made a good impression. That said, we apologize for any confusion regarding our housekeeping services, as it is offered upon request. We're grateful that this did not prevent you from having an enjoyable stay. We hope to have the chance to welcome you again soon.
Hi Elmore, Thank you for being our guest and for taking the time to leave a review. We're happy to hear that our friendly team members made a good impression. That said, we apologize for any confusion regarding our housekeeping services, a… Show more
Reviewed: 18 August 2025 · Stayed in August 2025
Verified reviewReviewed: 16 August 2025 · Stayed in August 2025
Verified reviewReviewed: 16 August 2025 · Stayed in July 2025
Verified reviewLocation was good in general. It was a little congested at the busy times
More fruit like bananas, apples.
Dear Kay, Thank you for staying with us and for your feedback. We're glad that our location was so convenient and made such an impact on your experience. We hope to welcome you back soon for another great stay.
Reviewed: 11 August 2025 · Stayed in August 2025
Verified reviewSimple, clean hotel. Adjacent to nice restaurant. Breakfast buffet was standard hotel continental breakfast. Room was a bit older but clean and comfortable.
Hello Derek, It was a pleasure having you join us. Thank you for complimenting our clean, comfortable accommodations, tasty food options, and convenient location. We're delighted you enjoyed your experience, and we hope to welcome you back soon for another terrific stay at Craftsman Inn & Suites!
Hello Derek, It was a pleasure having you join us. Thank you for complimenting our clean, comfortable accommodations, tasty food options, and convenient location. We're delighted you enjoyed your experience, and we hope to welcome you back … Show more
Reviewed: 1 August 2025 · Stayed in July 2025
Verified reviewI liked the cooperation and friendliness of the Receptionist. I liked the TV The breakfast was good. The bed was comfortable.
I could hear people moving about on the floor above me. The chairs at the breakfast tables were too low for me.
Hello Michael, Thank you for staying with us! It's wonderful that our friendly service and comfortable rooms helped make your visit so enjoyable. We also appreciate your comments, and we'll be sure to pass them along to our team for consideration. Your input is invaluable, and we hope to welcome you back to Craftsman Inn & Suites soon!
Hello Michael, Thank you for staying with us! It's wonderful that our friendly service and comfortable rooms helped make your visit so enjoyable. We also appreciate your comments, and we'll be sure to pass them along to our team for conside… Show more
Reviewed: 30 July 2025 · Stayed in June 2025
Verified reviewBooked for Business, met the standard.
Everything was fine.
Thank you for joining us at Craftsman Inn & Suites! We're glad we were the perfect choice for your business stay, and we hope you had a magnificent experience. It was a pleasure having you here, and we hope to welcome you back for another splendid stay in the future.
Thank you for joining us at Craftsman Inn & Suites! We're glad we were the perfect choice for your business stay, and we hope you had a magnificent experience. It was a pleasure having you here, and we hope to welcome you back for another s… Show more
Reviewed: 28 July 2025 · Stayed in July 2025
Verified reviewBeautifully designed and comfortable accommodations. The staff were friendly and helpful.
Hi Kathleen, It was a pleasure welcoming you to Craftsman Inn & Suites. Thank you for your kind words regarding our beautiful and comfortable accommodations, along with the incredible service you received from our team. We appreciate your feedback and look forward to many more memorable stays with us!
Hi Kathleen, It was a pleasure welcoming you to Craftsman Inn & Suites. Thank you for your kind words regarding our beautiful and comfortable accommodations, along with the incredible service you received from our team. We appreciate your f… Show more
Reviewed: 27 July 2025 · Stayed in June 2025
Verified reviewReviewed: 26 July 2025 · Stayed in May 2025
Verified reviewReviewed: 24 July 2025 · Stayed in July 2025
Verified reviewReviewed: 24 July 2025 · Stayed in May 2025
Verified reviewReviewed: 23 July 2025 · Stayed in July 2025
Verified reviewStyle of hotel was nice. Comfortable bed Cool AC Nice breakfast
The mold in the shower was gross.
Hi Robedee, Thanks for sharing your feedback! It's great to hear that you enjoyed the majority of your stay. We truly take pride in providing a comfortable experience, so we're glad our overall aesthetic, beds, and breakfast spread hit the mark. However, it's concerning to read your feedback about the shower. That's definitely not typical and will be looked into immediately; we appreciate you letting us know. Take care, and on your next trip to Fayetteville, we hope you'll allow us another chance to earn a 10/10 rating!
Hi Robedee, Thanks for sharing your feedback! It's great to hear that you enjoyed the majority of your stay. We truly take pride in providing a comfortable experience, so we're glad our overall aesthetic, beds, and breakfast spread hit the … Show more
Reviewed: 22 July 2025 · Stayed in July 2025
Verified reviewClean
It seems the front desk girls don’t like their job. Breakfast is so weak. Staff don’t refill the things on time.
Dear James, We appreciate you taking the time to write about your time with us. We're glad our location met your needs, and you had a clean stay. We strive for great service at check in to make our guests feel welcome, and if we have fallen below that standard we need to address it promptly. Your feedback about breakfast is also appreciated. We're confident the issues you stated will improve, and we hope you'll consider staying again.
Dear James, We appreciate you taking the time to write about your time with us. We're glad our location met your needs, and you had a clean stay. We strive for great service at check in to make our guests feel welcome, and if we have fallen… Show more
Reviewed: 20 July 2025 · Stayed in July 2025
Verified reviewThe property was clean and updated.
Dear Anderson, Thank you for the great feedback! We're glad our well-maintained and updated property made for a comfortable stay with your baby. We’d love to welcome you back to Craftsman Inn & Suites!
Reviewed: 14 July 2025 · Stayed in July 2025
Verified review