Reviews of The Colonies at Williamsburg 4 stars
5380 Olde Towne Road, Williamsburg, VA 23188, United States
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Reviewed: 4 September 2025 · Stayed in July 2025
Verified reviewThe pool and the space
They charged me for a clean up fee because I put everything in a pile in the corner && I also was put in somebody else room and i had to move to a different room
Reviewed: 4 September 2025 · Stayed in August 2025
Verified reviewThe rooms were dirty had to spend the first several hour’s cleaning this place when I first arrived. Dirt, debris, hair, very gross and off putting..And after asking several times for the accommodations that we reserved, we never received them. We had five guests staying (2bedroom plus sofa bed). For 3 days we asked for pillows, sheets and blankets(for the sofa bed) and towels for our 5th person. We never received anything after they said they would deliver them to the room. We will never consider this place again.
Reviewed: 4 September 2025 · Stayed in August 2025
Verified reviewAwesome water mini park
The beds were absolutely horrible , they were like sleeping on rocks ( no comfort at all )
Reviewed: 3 September 2025 · Stayed in August 2025
Verified reviewThe outdoor pool is not heated, so very cold.
Thank you for taking the time to share your feedback and for rating us so highly in cleanliness, comfort, location, and facilities. We’re glad to know you enjoyed many aspects of your stay. We appreciate your comment regarding the outdoor pool. While it is not heated, we’ll be sure to keep your feedback in mind as we continue to review guest experiences and future improvements. We hope to have the pleasure of welcoming you back again soon!
Thank you for taking the time to share your feedback and for rating us so highly in cleanliness, comfort, location, and facilities. We’re glad to know you enjoyed many aspects of your stay. We appreciate your comment regarding the outdoor … Show more
Reviewed: 3 September 2025 · Stayed in September 2025
Verified reviewI thought the staff was courteous and professional. The property was clean and well maintained. The pool and game room amenities were great and my son and I really had fun. I thought it was a very good overall value.
Thank you so much for your wonderful review! We're thrilled to hear that you and your son had such a fun and enjoyable stay. It’s great to know that our courteous staff, clean and well-maintained property, and the pool and game room amenities made a positive impression. We truly appreciate your kind words and perfect scores across the board—it means a lot to our team. We hope to welcome you both back again soon for another great visit!
Thank you so much for your wonderful review! We're thrilled to hear that you and your son had such a fun and enjoyable stay. It’s great to know that our courteous staff, clean and well-maintained property, and the pool and game room ame… Show more
Reviewed: 3 September 2025 · Stayed in August 2025
Verified reviewFamily friendly.
The sink faucet was broken.
Thank you for your kind review and for highlighting the pools and activities—we’re so glad you enjoyed them! We’re also happy to hear that you found our property family-friendly and appreciated the comfort, cleanliness, and service. We do apologize for the issue with the sink faucet and will be sure to follow up with our maintenance team to ensure it is promptly addressed. Your feedback helps us improve, and we truly appreciate you bringing it to our attention. We hope to welcome you back for an even better stay next time!
Thank you for your kind review and for highlighting the pools and activities—we’re so glad you enjoyed them! We’re also happy to hear that you found our property family-friendly and appreciated the comfort, cleanliness, and service. We do … Show more
Reviewed: 1 September 2025 · Stayed in August 2025
Verified reviewReviewed: 1 September 2025 · Stayed in September 2025
Verified reviewThe outside was peaceful
I literally had to clean it before my family and I could settle in. There were crumbs in the cabinet. The oven, dishwasher and fridge was damaged. The refrigerator had shrimp shells still in it. The carpet was filthy full of stains as soon as we walked in the unit. The linen for the pull out sofa was filled with dog hair. The beds were hard as bricks and were very uncomfortable. In all truth the amount that I paid I was very disappointed.
Tara, Thank you for taking the time to share your feedback. We’re truly sorry to hear about the condition of your unit and the inconvenience it caused during your stay. This is certainly not the experience we aim to provide, and I understand how frustrating it must have been to encounter cleanliness issues and appliance concerns upon arrival. Please know that your comments have been shared with our housekeeping and maintenance teams for immediate review and follow-up. We are actively inspecting the unit you stayed in to ensure that everything is brought up to standard and that no future guests have a similar experience. The presence of crumbs, pet hair, and unclean appliances is unacceptable, and we will be taking corrective action accordingly. While we’re glad you found the surroundings peaceful, we recognize that this does not make up for the discomfort and lack of cleanliness you described. If you’re open to discussing your experience further, I would appreciate the opportunity to connect with you directly and work toward a resolution. Thank you again for your honesty, and we do hope you'll give us another chance to provide the quality stay you expected and deserve.
Tara, Thank you for taking the time to share your feedback. We’re truly sorry to hear about the condition of your unit and the inconvenience it caused during your stay. This is certainly not the experience we aim to provide, and I understa… Show more
Reviewed: 1 September 2025 · Stayed in August 2025
Verified reviewLove the staff and company of all visitors it's so peaceful when visiting the Colonies. My niece age 10 meet new friends while playing in pool. Thanks for the great stay
Great staff, everything was just outstanding, friendliness of everyone 🙂
Thank you! We truly appreciate your time and feedback, and we look forward to welcoming you again in the future!
Reviewed: 1 September 2025 · Stayed in August 2025
Verified reviewWe absolutely loved the value of what we got for our stay. The rooms are a great size for the price and they have everything to accommodate your stay in room. The amenities were great! Staff was accessible and friendly! The ONLY complaint we had from the family was that the outside pool was freezing! lol However they kids and adults had a blast! We will be back yearly!
Thank you! We truly appreciate your time and feedback, and we look forward to welcoming you again in the future!
Reviewed: 30 August 2025 · Stayed in August 2025
Verified reviewWaterpark and swimming pool
Everything was good
Thank you so much for the wonderful review! We’re glad to hear you enjoyed your room. It’s great to know you also had a chance to enjoy the pool and hot tub. We appreciate you choosing to stay with us and hope to welcome you back again soon!
Thank you so much for the wonderful review! We’re glad to hear you enjoyed your room. It’s great to know you also had a chance to enjoy the pool and hot tub. We appreciate you choosing to stay with us and hope to welcome you back again soo… Show more
Reviewed: 29 August 2025 · Stayed in August 2025
Verified reviewThe pool and activities for kids
Thank you so much for the wonderful review! We’re glad to hear you enjoyed your room. It’s great to know you also had a chance to enjoy the pool and hot tub. We appreciate you choosing to stay with us and hope to welcome you back again soon!
Thank you so much for the wonderful review! We’re glad to hear you enjoyed your room. It’s great to know you also had a chance to enjoy the pool and hot tub. We appreciate you choosing to stay with us and hope to welcome you back again soo… Show more
Reviewed: 26 August 2025 · Stayed in August 2025
Verified reviewIt was perfect for a family vacation. Rented two rooms and it was enough space for everyone!! Will visit again!
Maybe upgrade the furniture.
Hi Lamont, Thank you for sharing such a wonderful review! We’re delighted to hear that your family vacation was perfect and that the space in your two rooms worked out so well. It’s great to know you’d like to visit us again. We also appreciate your feedback regarding the furniture and will certainly keep this in mind for future updates. We look forward to welcoming you back!
Hi Lamont, Thank you for sharing such a wonderful review! We’re delighted to hear that your family vacation was perfect and that the space in your two rooms worked out so well. It’s great to know you’d like to visit us again. We also appr… Show more
Reviewed: 25 August 2025 · Stayed in August 2025
Verified reviewLive the pool and the rooms
Thank you so much for the wonderful review! We’re glad to hear you enjoyed your room. It’s great to know you also had a chance to enjoy the pool and hot tub. We appreciate you choosing to stay with us and hope to welcome you back again soon!
Thank you so much for the wonderful review! We’re glad to hear you enjoyed your room. It’s great to know you also had a chance to enjoy the pool and hot tub. We appreciate you choosing to stay with us and hope to welcome you back again soo… Show more
Reviewed: 24 August 2025 · Stayed in August 2025
Verified reviewExcellent location, fun amenities
Hello Purvis, Thank you for your wonderful review! We’re delighted to hear you enjoyed our location, amenities, and staff. We also appreciate your feedback on cleanliness and will share it with our team to ensure we continue improving. We’re glad you would definitely stay again and look forward to welcoming you back soon!
Hello Purvis, Thank you for your wonderful review! We’re delighted to hear you enjoyed our location, amenities, and staff. We also appreciate your feedback on cleanliness and will share it with our team to ensure we continue improving. We’… Show more
Reviewed: 24 August 2025 · Stayed in June 2025
Verified reviewLocation and water park
Thank you so much, Melissa, for your amazing 10/10 review! We’re delighted to hear that you had a great time and enjoyed our convenient location with so much to do nearby, including the water park. We truly appreciate your kind words and hope to welcome you back for another fun-filled stay soon!
Thank you so much, Melissa, for your amazing 10/10 review! We’re delighted to hear that you had a great time and enjoyed our convenient location with so much to do nearby, including the water park. We truly appreciate your kind words an… Show more
Reviewed: 23 August 2025 · Stayed in July 2025
Verified reviewReviewed: 21 August 2025 · Stayed in August 2025
Verified reviewThe resort was amazing! My grandkids love the water park and I love the jacuzzi. The pool activities were fun for the young and young at heart!The staff member were professional and helpful. Just Excellent ! We love our vacation .
Thank you for your amazing review! We’re thrilled to hear that you and your grandkids enjoyed the water park, Jacuzzi, and especially the pool activities with the DJ and ice cream party. It’s wonderful to know our team helped make your vacation so enjoyable. We truly appreciate your kind words and can’t wait to welcome you back for more fun and relaxation on your next stay!
Thank you for your amazing review! We’re thrilled to hear that you and your grandkids enjoyed the water park, Jacuzzi, and especially the pool activities with the DJ and ice cream party. It’s wonderful to know our team helped make your vaca… Show more
Reviewed: 20 August 2025 · Stayed in July 2025
Verified reviewNice kid friendly pool. Unit spacious and clean. Housekeeping staff.
Parking near unit filled up.
Thank you for your kind review! We’re so glad you enjoyed the kid-friendly pool, spacious and clean unit, and our hardworking housekeeping staff. We appreciate your feedback regarding parking near the unit and will keep this in mind as we look for ways to improve our guest experience. We hope to welcome you back again soon!
Thank you for your kind review! We’re so glad you enjoyed the kid-friendly pool, spacious and clean unit, and our hardworking housekeeping staff. We appreciate your feedback regarding parking near the unit and will keep this in mind as we … Show more
Reviewed: 20 August 2025 · Stayed in August 2025
Verified reviewReviewed: 20 August 2025 · Stayed in August 2025
Verified reviewReviewed: 19 August 2025 · Stayed in August 2025
Verified reviewNo breakfast
They didn’t have breakfast
Hi Nija, Thank you so much for your perfect scores and kind feedback! We’re thrilled to hear you enjoyed your stay with us. While we don’t currently offer breakfast, we appreciate your comments and are glad everything else met your expectations. We look forward to welcoming you back again soon!
Hi Nija, Thank you so much for your perfect scores and kind feedback! We’re thrilled to hear you enjoyed your stay with us. While we don’t currently offer breakfast, we appreciate your comments and are glad everything else met your expecta… Show more
Reviewed: 18 August 2025 · Stayed in August 2025
Verified reviewReviewed: 17 August 2025 · Stayed in August 2025
Verified reviewReviewed: 17 August 2025 · Stayed in August 2025
Verified reviewGreat location and decent amount of space in the room.
Far from the pool area.
Thank you so much for your kind words, Nannette! We’re delighted to hear you enjoyed our location, spacious rooms, and overall comfort. We appreciate your note about the distance from the pool and will keep it in mind. We look forward to welcoming you back on your next stay!
Thank you so much for your kind words, Nannette! We’re delighted to hear you enjoyed our location, spacious rooms, and overall comfort. We appreciate your note about the distance from the pool and will keep it in mind. We look forward to we… Show more