Reviews of The Carpenter Hotel
400 Josephine Street, Austin, TX 78704, United States
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Reviewed: 2 September 2025 · Stayed in August 2025
Verified reviewThis was our 3rd or 4th stay. Lovely property in a great location with amenities.
The price was stated clearly on the 3rd party booking app, but we were charged more upon arrival. They just ran our card at the higher amount without explanation and we only caught it after the fact. They couldn’t explain the price difference except that a deposit was taken that we will get bank in a few days. I imagine we will be calling them again. Price difference was about 85 dollars more for the night.
Thank you for sharing feedback about your stay! We're so sorry that there were issues with your billing - we will be looking into this to ensure you've been billed properly.
Reviewed: 31 August 2025 · Stayed in August 2025
Verified reviewIt’s a very low key pleasant place. The restaurant is wonderful. Staff is very helpful and friendly.
NA
Thanks so much for taking the time to share feedback about your stay! We are delighted that you enjoyed your visit and we can't wait to see you again soon!
Reviewed: 24 August 2025 · Stayed in August 2025
Verified reviewReviewed: 24 August 2025 · Stayed in June 2025
Verified reviewReviewed: 23 August 2025 · Stayed in August 2025
Verified reviewI love this hotel, it’s my second time here. The room is tide and clean, the bed is cozy, and I love the pool very much, and the restaurant and cafe provide decent food and drinks. So many good memories here, definitely I will come back again soon.
Thank you so much for your kind words! We’re so glad to hear you enjoyed your stay again—especially the cozy room, the pool, and our food and drinks. We can’t wait to welcome you back for more great memories!
Reviewed: 23 August 2025 · Stayed in August 2025
Verified reviewEverything- this is a great hotel.
Thank you so much! We’re thrilled to hear you had a great stay! 😊
Reviewed: 17 August 2025 · Stayed in May 2025
Verified reviewReviewed: 9 August 2025 · Stayed in July 2025
Verified reviewThe vibe was perfect & the grounds were beautiful. Felt like we were in a Wes Anderson movie. The pool was well maintained. The coffee shop had a delicious quiche!
Paying guests should have access to free coffee in the morning or, at minimum, a coffee maker in the room.
Jennifer! Thank you so much for the great review! The Wes Anderson comment is one of the best compliments we have received. We are glad you enjoyed your time here, and we hope to welcome you back soon!
Reviewed: 6 August 2025 · Stayed in August 2025
Verified reviewNice, hip property with great vibe and fellow guests in good location especially if you like access to the trail/bridges.
There was nothing we did not like.
Thank you so much for the great review! We're glad you enjoyed the vibe, the location, and connecting with other guests. Sounds like you made the most of the nearby trails and bridges too — they're one of our favorite features. Hope to welcome you back soon for a 10/10 stay!
Thank you so much for the great review! We're glad you enjoyed the vibe, the location, and connecting with other guests. Sounds like you made the most of the nearby trails and bridges too — they're one of our favorite features. Hope… Show more
Reviewed: 5 August 2025 · Stayed in August 2025
Verified reviewReviewed: 5 August 2025 · Stayed in July 2025
Verified reviewReviewed: 1 August 2025 · Stayed in May 2025
Verified reviewReviewed: 31 July 2025 · Stayed in July 2025
Verified reviewEverything from the vegetation inside on the terrace to the pool to the coffee shop.
The AC sounded like a motorbike on the street!
Thanks so much for the great score and for sharing what stood out. We're glad to hear you enjoyed the terrace, pool, and our little coffee shop. Sorry to hear the AC made more noise than it should have. That definitely isn’t the vibe we're going for. We’ll take a closer look. Hope to welcome you back soon for a more peaceful stay!
Thanks so much for the great score and for sharing what stood out. We're glad to hear you enjoyed the terrace, pool, and our little coffee shop. Sorry to hear the AC made more noise than it should have. That definitely isn’t the vibe we… Show more
Reviewed: 29 July 2025 · Stayed in July 2025
Verified reviewReviewed: 28 July 2025 · Stayed in July 2025
Verified reviewI was attending a performance at The Zach and the hotel was a convenient location. Being near a variety of eateries/ restaurants and a market was a plus.
The bed is a bit low. Pool was full of leaves, an easy fix (mechanical cleaning or daily skimming)
Thank you so much for the great score! We’re so glad to hear our location worked well for your trip to The Zach and that you enjoyed being close to all the great food and neighborhood spots nearby. We really appreciate your notes about the pool and bed height, too. Feedback like yours helps us fine-tune the guest experience, and we’ll definitely take a closer look at both. Hope we get to welcome you back again soon!
Thank you so much for the great score! We’re so glad to hear our location worked well for your trip to The Zach and that you enjoyed being close to all the great food and neighborhood spots nearby. We really appreciate your notes about the … Show more
Reviewed: 26 July 2025 · Stayed in July 2025
Verified reviewCoffee was excellent, staff super happy and friendly
Rooms were awful, trendy to a fault. Really uncomfortable beds. Just an awkward hotel would not recommend.
Thank you for sharing your feedback. We are really glad to hear you enjoyed the coffee and had a great experience with our team. We’ll be sure to pass along your kind words. We are sad to hear that the room design and comfort did not meet your expectations. We understand that our style may not be for everyone, and we appreciate you giving us a try. Your comments are helpful as we continue to learn how we can create the best experience possible for all of our guests.
Thank you for sharing your feedback. We are really glad to hear you enjoyed the coffee and had a great experience with our team. We’ll be sure to pass along your kind words. We are sad to hear that the room design and comfort did not meet y… Show more
Reviewed: 25 July 2025 · Stayed in May 2025
Verified reviewReviewed: 24 July 2025 · Stayed in July 2025
Verified reviewThe hotel was located centrally providing easy access to everything on our itinerary. The pool was so lovely, as were the grounds of the hotel. Beautiful greenery all around. The parking was very convenient and easy to come in and out. The coffee shop was also a nice perk and very convenient. We also enjoyed the balcony in the room. Overall, we loved our stay and would come back again.
No ice machines - would have preferred to have easier access to ice.
Thanks so much for the feedback!
Reviewed: 24 July 2025 · Stayed in July 2025
Verified reviewReviewed: 23 July 2025 · Stayed in May 2025
Verified reviewReviewed: 23 July 2025 · Stayed in June 2025
Verified revieweverything. the chill vibes
the restaurant has kinda fallen off
Thanks so much for the feedback, Brittany! We're grateful for your comments and are always looking for ways to improve our services!
Reviewed: 23 July 2025 · Stayed in July 2025
Verified reviewLocation
Room bad smelling !!
We're so sorry that you had a poor room experience. We will be looking into this internally and following up with you.
Reviewed: 22 July 2025 · Stayed in July 2025
Verified reviewWe absolutely loved everything about our stay at the Carpenter Hotel. From the moment we arrived, the experience felt thoughtful and relaxed. The daily happy hour was such a fun perk and made for a great way to unwind in the afternoon. We were also welcomed with a complimentary drink from the coffee shop, which was a luxurious touch that set the tone for the rest of our visit. One of our favorite features was the ability to order food and drinks directly to the pool. Every detail, from the stylish design to the friendly staff, made the entire stay feel special. I'm planning my next staycation here already!
Parking was expensive. Feels like that should be a bit cheaper. I can't think of anything else that could be improved! We didn't want to leave.
Thanks so much for the feedback, Alyssa! We cannot wait to welcome you back to Carpenter!
Reviewed: 18 July 2025 · Stayed in July 2025
Verified reviewThe proximity to Zilker Park and Barton Springs Pool is so great!
The TV glitched out a lot. It would allow me to start a show on Netflix for 5 min and then turn off or reset itself back to the Home screen. We also could not connect to the bluetooth speaker.
Thank you for taking the time to share your feedback, and for the perfect score! We are so glad you enjoyed our spot near Zilker and Barton Springs. We are sorry to hear the in-room tech gave you trouble during your stay. That definitely should not have been the case, and we’ll make sure our team takes a closer look to prevent it from happening again. We truly appreciate you letting us know and hope we can welcome you back soon for a smoother, more seamless stay.
Thank you for taking the time to share your feedback, and for the perfect score! We are so glad you enjoyed our spot near Zilker and Barton Springs. We are sorry to hear the in-room tech gave you trouble during your stay. That definitely s… Show more
Reviewed: 18 July 2025 · Stayed in July 2025
Verified reviewThe Carpenter Hotel had a beautiful, eclectic atmosphere. It was perfectly cozy with a coffee bar and restaurant. The coffee bar had delicious coffee and the hotel had plenty of other food options around it within walking distance. The staff were beyond friendly and accommodating.
Thank you so much for your kind words! We are thrilled to hear you enjoyed the cozy atmosphere and had a chance to stop by the coffee bar. It's great to know the team made you feel so welcome and that you were able to explore the neighborhood a bit. We hope your next visit is just around the corner.
Thank you so much for your kind words! We are thrilled to hear you enjoyed the cozy atmosphere and had a chance to stop by the coffee bar. It's great to know the team made you feel so welcome and that you were able to explore the neighb… Show more