Would have made more sense for couch in living area to be a pull out vs needing to add a roll away, esp w 2nd full bath, but we made it work.

We very much enjoyed our 3 nights at this hotel. It was centrally located and has several shops and restaurants. Our room was quiet/dark with a king plus living room area and roll away with 2 bathrooms. Nice gym areas. Daily housekeeping. Yummy dumpling place across street. Seems v popular with cruise ship crowd. V good ethnic restaurants (check “whiskey and ramen”)a couple books away. Also check out the nearby brewery with patio view. Hatcher’s pass w\ gold mine makes a good day trip too. Paid parking across street. For an epic adventure check Rust’s flying options... Didn’t see any other place I’d rather stay overall.

Stayed in July 2025

Bathroom only had one shampoo for two guests. Had soap but no shower gel. Had food from The Cubby but the egg in breakfast muffin was icy cold in the centre. Chai latte was ok but have had a lot better in Alaska. Bathroom very dated decor when considering cost of stay.

Very Clean. Spacious room. Good location with restaurants and bars very close and also cycle hire shops. Close to cycle trail. Very well organised staff as hotel caters for very many cruise ship passengers and group functions.

Stayed in May 2025

There was cart rolling noise above us constantly, which is super annoying. We also found brown smudges on one of the towels and the bed sheet of the extra bed.

We stayed at the suite and it was spacious with nice view

Stayed in April 2025

Rooms for what they are asking should be renovated, old furniture, etc

Stayed in March 2025

Didn’t get a good view Rooms clean but dated

Location Cleanliness Decor in reception

Stayed in March 2025

The Cubby was convenient when I was running late one morning, but, disappointingly, doesn't carry the special look / feel of the hotel into the space effectively. It's like you've walked into any contemporary hotel. Also the staff inside The Cubby were needlessly loud. That space needs some refinement.

Great hotel complex - lots of dining choices. The Athletic room for women was wonderful.

Stayed in March 2025

aged furniture

room

Stayed in March 2025

The front desk check in gal had a horrible cold and runny nose. She didn't make eye contact and it felt like she really didn't want to be there, and maybe she didn't feel good that day. We had to ask our own questions to get answers that, in my experience, are typically explained in the beginning (see above about room being next to the elevator).

Everything was very clean. The beds and pillows were super comfortable and the sheets were wonderful. When we checked in, the front desk person did warn us that our room was next to the elevator and we would be hearing it. That was a nice head's up, but we did have to ask why we were next to the elevator. She just looked at us and then my friend asked if the hotel was full. It was then she replied, yes. But our room was great, the elevator was not a bother, and the view of my favorite Sleeping Lady mountain was beautiful! Also, the doormen, as usual, were exceptional with their customer service, friendliness, and speed in retrieving our car. And our dinner to catch up as college friends over wine and an excellent meal at Fletcher's was outstanding. The proximity to all we were doing for Fur Rondy activities was excellent (AND First Friday was IN the hotel!!!).

Stayed in March 2025

Beds could have been queens instead of full size for double rooms, yet comfortable

A very beautifully aesthetical hotel. Exceptional lobby area with shops and restaurants. Great location for outside restaurants. A great value for such an exquisite hotel

Stayed in March 2025

Inability to control room temperature

Great services

Stayed in March 2025

Some availability of food or snacks after 11PM would be highly desirable whether purchasable in the in-room refrigerator or in coin operated machines in the hotel. The rooms are too hot at night even with the central fan on, and adjusting the heat has been difficult for me.

I liked the food available from 6AM to 11 PM., the shops in the hotel, and the Captain Cook-related art. The hotel is well located.

Stayed in January 2025

Price

Safe, comfortable

Stayed in December 2024

Nothing

Good location, easily for traveling around.

Stayed in November 2024

ambience

Stayed in October 2024

It’s looking tired. Also I dress casual but the staff ignores me because of it.

The restaurant is stellar

Stayed in October 2024

Great location. Lovely architecture. Excellent breakfast!

Stayed in September 2024

The room was very spacious. I hated the sheets they were too slick. The commode was running and husband had to fix it.

Stayed in August 2024

Little pricey. But all hotels downtown Anchorage are.

Great location. Quiet hotel. Walking distance from restaurants and attractions. Easy to get a taxi to go to the train terminal in the morning.

Stayed in August 2024

Noise from windows

Size of room , location

Stayed in August 2024

Considering the limited choice of hotels in downtown Anchorage, the Capt. Cook is probably one of the better options. Clean rooms, comfortable beds, decent bathroom. Be aware, though, that it caters mainly to cruise passengers, which come in droves and occupy most of the hotel. Individual travellers, it seems, are only there to fill rooms that haven't been sold to cruise companies. The whole front desk is incredibly rude, unwelcoming and unhelpful, staff at breakfast unmotivated. The big exception: the bell staff - efficient and kind. There is no airport shuttle! Overall, service is far below the bar of what can be expected from a hotel in this price category.

The hotel's location in close proximity to shops and restaurants is a big plus.

Stayed in July 2024

No airport shuttle bus. No free parking even though $600/night. No gym. Arrived on a Monday so some restaurants closed.

Walking distance to nearby restaurants and museums. About 15 minutes from airport. Doorman, porter, front desk staff nice.

Stayed in August 2024

We ate at the Crow's Nest - service was slow, rolls were stale, appetizers were brought out late. Bathrooms were a bit dated.

Front desk was very helpful and efficient. We ate at the Crow's Nest - entre and dessert were very good. The room was very comfortable - bed & bedding were great, view fabulous.

Stayed in August 2024

Quite expensive . Though looking at anchorage hotels it compared favourably given the facilities

Central . Comfortable large room

Stayed in August 2024

Slightly chaotic service during breakfast.

The room was very comfortable. It was an oasis of luxury after spending a fabulous week in the Alaskan wilderness! Great view from the bar and restaurant.

Stayed in July 2024