2nd floor was under renovation and we couldn’t take the stairs down from the 4th floor when the 2 small elevators were crowded.

our 1bd was well appointed and clean.

Stayed in August 2025

The room service was not done the next day, and we had to wait a day after.

The room was well layed out and spacious

Stayed in August 2025

Facilities

Room size

Stayed in July 2025

The shower was too small, and the shower head didn't move which made it difficult to shower. Also, I didn't like that there was no door on the shower. The room also had an odor by the entrance, but not in the rest of the room. Some parts of the room were dusty, especially in the bathroom. I also wish the TV was more updated and allowed us to sign into streaming services. The hotel itself is a bit dated, but very beautiful.

Bed was comfortable. I appreciated that the room was cleaned every day without us asking -- hard to come by post-pandemic. Jonathan, one of the doormen, was very accommodating and engaging, making our stay enjoyable. We had a suite so the room was spacious.

Stayed in July 2025

No restaurant or bar and breakfast

Location, view

Stayed in June 2025

The ‘kitchenette’ was tiny, with only a fridge, microwave and wheezy coffee machine. We weren’t planning on cooking, but a toaster and hob ring would have been useful. Also the hot water in bathroom was not very hot and took a long time to just get tepid.

Room was spotlessly clean, spacious and the bed was very comfortable - we slept really well despite the noise of the city. Staff were courteous and friendly. The location was good with many local restaurants, bars, cafes and shops.

Stayed in June 2025

We had minor issues with our booking due to slight changes in our plans, but it was resolved afterwards so we are thankful for that.

We really enjoyed our stay at the hotel which we booked for the night before and after our wedding. The room was huge for NYC standards and had everything it needed. The staff was friendly and responsive.

Stayed in May 2025

We wanted hotel with some american history hy ourselfs, so there goes some problems with one elevator - on peak hours it is crowded. Also there are taxes for hotel facilites just includenit in to room rate, there is no option not to pay it. Roomkeeping was bad, we got our sheets changed only one time.

Really comfortable beds, welcoming staff in reception, all concierge men were really helpful.

Stayed in June 2025

The restaurant for breakfast will reopen by the end of the year

Amazing rooms, and kitchenette

Stayed in June 2025

Bed was excellent

Stayed in June 2025

Could be cleaned better

Size of the suite room And location

Stayed in May 2025

No bar and bo food options

Location , cleanliness , comfort

Stayed in April 2025

The street noise was very evident ... perhaps changing the windows to noise-proof windows would be ideal.

Everything. Staff went out of their way, especially Elias and Angelo, the doormen, who were always with a smile, a kind word, and were super helpful.

Stayed in May 2025

The size of the bathroom, very too small for 4 ! Just 1 person could stay inside

The room, the location, the staff

Stayed in April 2025

Cleanliness - pills left on floor from previous guests as well as rubbish left in cupboard. Old towels and not enough for entire family, no cups for hot drinks or kettle. (Please Note that the cleaner that we had for the last two days of our stay was outstanding - wish we had have had her upon arrival - special thanks to this lovely lady).

Excellent location, spacious rooms, attentive staff.

Stayed in April 2025

Excellent location in Midtown Manhattan, close to everything. Subway lines E and 6 are literally around the corner, making it very easy to get around. Loved the rooms, they were comfortable, well equipped and had that distinctive NYC vibe. Hotel staff was very friendly, attentive and happy to help whenever asked. Definitely recommended for a great stay in the middle of NYC!

Stayed in April 2025

Our only complaint was that it was very noisy. The hotel is located on the street parallel to a fire and police station. So on top of the usual car and pedestrian noise expected in downtown NYC there were constant emergency service vehicle noises all night which made it difficult to sleep. The staff were very understanding when I discussed our inability to sleep with them and they moved us from the 10th to 17th floor to try and minimise the noise and it did help somewhat and we got better rest for the remaining nights but just something to consider if you are a light or sensitive sleeper!

We had a great stay at The Benjamin Royal Sonesta. The room was large, perfect for a family of 4 and newly refurbished. The location was very central and close to the subway to travel all over NYC. The staff were very helpful and accommodating.

Stayed in April 2025

Good location and comfortable room. Bathroom was a little smelly. Other than that, a good place to stay.

Stayed in April 2025

There wasn't an option to have breakfast on-site that we could figure out, though this was somewhat mitigated by the fact that we had a kitchenette in the room to make our coffee and keep some food in the fridge

Comfortable room and bed. Elegant design of the rooms and lobby. Outstanding staff, very helpful

Stayed in March 2025

location, room and service

Stayed in March 2025

Good location, close to midtown but away from the Times Square bustle. Room is on the small side, but clean and well laid out.

Stayed in March 2025

There were not enough cups, plates, silverware for three. A table with chairs would have been nice to have. A bit noisy with all the ambulances passing by. Maybe the windows could have better noise reduction.

Location was amazing and hotel was recently refurbished so everything in pristine condition. Beds super comfy. Small kitchen nook with fridge and microwave helpful.

Stayed in March 2025

The air con was very noisy

location and room size

Stayed in February 2025

The bathroom could be better.

The property is nicely updated and very chic. The bed is excellent and very comfortable. Excellent quality linens. The kitchenette area is so convenient.

Stayed in January 2025