Reviews of The Andrew Hotel 4 stars
75 North Station Plaza, Great Neck, NY 11021, United States
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Reviewed: 25 August 2025 · Stayed in August 2025
Verified reviewThe food and location is good
Dear Favored Guest, Thank you for taking the time to review our Hotel. We hope you come back soon, we look forward to your next visit. Warm regards, Brian Rawls General Manager
Reviewed: 25 August 2025 · Stayed in August 2025
Verified reviewManager Brian and Front Desk staff, Melissa, were super helpful and very welcoming. We are looking forward to our next trip there.
Nothing. A great experience.
Dear Favored Guest, Thank you for taking the time to review our Hotel. We hope you come back soon, we look forward to your next visit. Warm regards, Brian Rawls General Manager
Reviewed: 25 August 2025 · Stayed in August 2025
Verified reviewGreat location to public transportation
This hotel has absolutely no soundproofing and is very noisy. I can hear every conversation in the hallway outside clearly. The hotel should be carpeted to improve soundproofing.
Reviewed: 25 August 2025 · Stayed in August 2025
Verified reviewNothing
Not clean at all!!! My friend saw a stain on his bed and I saw a roach in the bathroom
Dear YuChen, What you’ve described isn’t reflective of the standard to which we hold ourselves, and I’m disappointed to know that we missed the mark during your visit. Please reach me regarding this. Warm regards, Brian Rawls General Manager
Dear YuChen, What you’ve described isn’t reflective of the standard to which we hold ourselves, and I’m disappointed to know that we missed the mark during your visit. Please reach me regarding this. Warm regards, Brian Rawls General Mana… Show more
Reviewed: 23 August 2025 · Stayed in June 2025
Verified reviewReviewed: 15 August 2025 · Stayed in July 2025
Verified reviewCustomer service on desk was good
There is particularly a guy I am sure he is Asian Lad you need to learn hospitality before sitting on reception
Dear Satinder pal, We appreciate your feedback from your recent stay at The Andrew. We regret that there were aspects of your stay that did not meet your expectations but are grateful for the opportunity to understand how we can improve. Sincerely, Brian Rawls General Manager
Dear Satinder pal, We appreciate your feedback from your recent stay at The Andrew. We regret that there were aspects of your stay that did not meet your expectations but are grateful for the opportunity to understand how we can improve. … Show more
Reviewed: 13 August 2025 · Stayed in August 2025
Verified reviewThe location for me is the best for this hotel. Train to NYC is walk away and it’s very close to the event location particularly the Leonard’s Palazzo.
The carpet elevator is old and looks dirty. The toaster in the breakfast needs upgrade.
Dear Candelarla, We appreciate your feedback from your recent stay at The Andrew. We regret that there were aspects of your stay that did not meet your expectations but are grateful for the opportunity to understand how we can improve. Sincerely, Brian Rawls General Manager
Dear Candelarla, We appreciate your feedback from your recent stay at The Andrew. We regret that there were aspects of your stay that did not meet your expectations but are grateful for the opportunity to understand how we can improve. Si… Show more
Reviewed: 12 August 2025 · Stayed in August 2025
Verified reviewReviewed: 7 August 2025 · Stayed in July 2025
Verified reviewReviewed: 7 August 2025 · Stayed in August 2025
Verified reviewReviewed: 4 August 2025 · Stayed in August 2025
Verified reviewLocation and room was clean.
Rooms had smell of old things and staff. Also bed was making squeaky sound. Furniture was old.
Dear Almira, Thank you for reviewing your recent stay with us. We regret that your concerns were not properly addressed during your time with us. We do try to offer alternatives anytime a guest is not satisfied and apologize that we missed the opportunity to rectify. Your feedback is very important and all guests comments are utilized to improve our Hotel and our Team. Warm regards, Brian Rawls General Manager
Dear Almira, Thank you for reviewing your recent stay with us. We regret that your concerns were not properly addressed during your time with us. We do try to offer alternatives anytime a guest is not satisfied and apologize that … Show more
Reviewed: 1 August 2025 · Stayed in July 2025
Verified reviewReviewed: 1 August 2025 · Stayed in July 2025
Verified reviewLocation..
The cleaning crew doesn't do a good job,there were dirty towel and previous guess clothing left besides the bed after the finish cleaning...second day the clean the did not change the sheet or clean the toilet just vacuum and left.
Dear Devika, The Andrew is committed to making continued improvements and investing additional resources back into the Hotel to add to our overall guests’ satisfaction. We thank you for your time and consideration. Warm regards, Brian Rawls General Manager
Dear Devika, The Andrew is committed to making continued improvements and investing additional resources back into the Hotel to add to our overall guests’ satisfaction. We thank you for your time and consideration. Warm regards, Brian R… Show more
Reviewed: 30 July 2025 · Stayed in July 2025
Verified reviewReviewed: 27 July 2025 · Stayed in July 2025
Verified reviewReviewed: 25 July 2025 · Stayed in July 2025
Verified reviewI loved the hotel being so close to the LIRR. Valet driver/doorman Willy went above and beyond to make sure we were comfortable for our stay.
Dear Ryan, Thank you for the glowing feedback following your recent stay at The Andrew. We are delighted that you had a great experience. We look forward to a future opportunity to welcome you back. Sincerely, Brian Rawls General Manager
Dear Ryan, Thank you for the glowing feedback following your recent stay at The Andrew. We are delighted that you had a great experience. We look forward to a future opportunity to welcome you back. Sincerely, Brian Rawls General Man… Show more
Reviewed: 25 July 2025 · Stayed in July 2025
Verified reviewThe Headstone display with the name of the hotel.
Unfriendly staff. Indifferent to your questions and carry a "don't care" attitude. We checked in at late night at 1 am after a long drive from Canada. We emailed about our late check in and did not get any response to it. At the time of check in no parking was available as mentioned in their website. The receptionist asked us to park in the street parking in front of the hotel. We followed their instructions to a T only to get a ticket in the morning for $50 from the county as it was a local cleaning day, this information was not made available to us by the staff when we were asked to park streetside when questioned why so, we were rudely pointed to a board outside the hotel end of street with said information. I did get a parking spot upon payment of $20 in the hotel after 9 am. When asked about the parking confusion the bell boy response was rude and he blamed it on us. The breakfast is substandard and not fresh at all. The room is acceptable in terms of cleanliness althought the Air Conditioning unit did seem to have aged poorly making the most noise in the room by a mile.
Dear guest, I was very disappointed to read about your experience and thank you for informing us about your frustrations. I must apologize that you did not have a warmer interaction with our associates. We pride ourselves on providing exceptional customer service and I am sorry that this was not reflected in your stay. As always, I value the feedback since it serves as a way to improve our Hotel and our team. Sincerely, Brian Rawls General Manager
Dear guest, I was very disappointed to read about your experience and thank you for informing us about your frustrations. I must apologize that you did not have a warmer interaction with our associates. We pride ourselves on providing… Show more
Reviewed: 24 July 2025 · Stayed in July 2025
Verified reviewcleanliness comfortable
i will be calling in a complaint... when i arrived early, the concierge they told us they did not have a restroom that we could use. also when we checked in .. they told us that we had to pay $15 for valet parking. guess what i parked my own vehicle. not very happy.. valet parking is when a person take ur vehicle.
Dear Patrick, I was very disappointed to read about your experience and thank you for informing us about your frustrations. I must apologize that you did not have a warmer interaction with our associates. We pride ourselves on providing exceptional customer service and I am sorry that this was not reflected in your stay. As always, I value the feedback since it serves as a way to improve our Hotel and our team. Sincerely, Brian Rawls General Manager
Dear Patrick, I was very disappointed to read about your experience and thank you for informing us about your frustrations. I must apologize that you did not have a warmer interaction with our associates. We pride ourselves on providi… Show more
Reviewed: 23 July 2025 · Stayed in July 2025
Verified reviewbreakfast ok
parking impossible small room had to upgrade
Dear Ellen, What you’ve described isn’t reflective of the standard to which we hold ourselves, and I’m disappointed to know that we missed the mark during your visit. Please reach me. However, your feedback is much appreciated as we are always looking for ways to improve our guest experience. Warm regards, Brian Rawls General Manager
Dear Ellen, What you’ve described isn’t reflective of the standard to which we hold ourselves, and I’m disappointed to know that we missed the mark during your visit. Please reach me. However, your feedback is much appreciated as we are al… Show more
Reviewed: 21 July 2025 · Stayed in July 2025
Verified reviewNice staff Cooperative Clean place
Can improve the breakfast by adding wheal bread
Dear Mita, Thank you again for taking the time to write a review and allow other potential guests to read of the great service you received. We look forward to seeing you in the future! Sincerely yours, Brian Rawls General Manager
Reviewed: 19 July 2025 · Stayed in July 2025
Verified reviewConvenient location
The place needs a deep cleaning and power washing, from the filthy windows and a/c filters to the floor in the elevator.
Dear Paddy, Thank you for reviewing your recent stay with us. We regret that your concerns were not properly addressed during your time with us. We do try to offer alternatives anytime a guest is not satisfied and apologize that we missed the opportunity to rectify. Your feedback is very important and all guests comments are utilized to improve our Hotel and our Team. Sincerely, Brian Rawls General Manager
Dear Paddy, Thank you for reviewing your recent stay with us. We regret that your concerns were not properly addressed during your time with us. We do try to offer alternatives anytime a guest is not satisfied and apologize that we missed … Show more
Reviewed: 19 July 2025 · Stayed in July 2025
Verified reviewClose to restaurants and the train station, quiet, comfortable.
Dear Jonathan, Thank you again for taking the time to write a review and allow other potential guests to read of the great service you received. We look forward to seeing you in the future! Sincerely yours, Brian Rawls General Manager
Reviewed: 18 July 2025 · Stayed in June 2025
Verified reviewReviewed: 13 July 2025 · Stayed in July 2025
Verified reviewGood location. Price was the best in the area at the time we needed a room.
Very old building that is being renovated. Needs a lot of old still.
Dear Louise, Thank you for the feedback following your recent stay at The Andrew. We are delighted that you had a nice experience. We would love to know how we could earn a 5 star Sincerely, Brian Rawls General Manager
Reviewed: 12 July 2025 · Stayed in May 2025
Verified review