The rooms not being soundproof

How accommodating the staff was love them

Stayed in July 2025

Only a couple of minor issues, the TV was down for 3 days however this wasn't really a problem, I mean who travels to watch TV anyway. Also the charge for parking we found was disappointing, exceptionally high, around $75 a night, which is a shame as there is a secure underground car park over the round that charges $10 a day.

Great hotel in a great location of Dallas, the hotel really met our expectations. We found the staff and overall service was exceptional. The rooftop pool and the different bars within the property are all of a high standard, and we found the food throughout was really great. Overall it was a really great stay and i'd highly recommend this hotel. Just to add the gym and fitness facilities are amazing a great addition to the property.

Stayed in June 2025

Absolutely blown away by my experience at the Swexan! The property is stunning and the staff provide top notch service. Would absolutely recommend this hotel if you are looking for something special and memorable.

Stayed in April 2025

Rooms are very spacious & comfortable. Very Large modern bathroom was very nice. Great rooftop space & areas to hangout & dine.

Stayed in March 2025

This hotel and its staff offer outstanding quality while maintaining a warm, family atmosphere and paying particular attention to the expectations of each guest. The hotel manager is a master of his profession. Always attentive, he is personally committed to guaranteeing optimal satisfaction for his guests. We highly recommend this establishment.

Stayed in March 2025

Excellent facilities and very comfortable.

Excellent facilities, well located with top class, helpful staff.

Stayed in December 2024

Can't think o f a single thing I didn't like

Stayed here for an offsite and honestly, it's one of the nicest hotels ever. Lovely big rooms, plenty of choice for food (including some of the best restaurants in Dallas), meetings and a lovely big gym.

Stayed in September 2024

Beautiful hotel, incredible details

Stayed in August 2024

The hotel is absolutely gorgeous. Did a quick staycation to celebrate my birthday. The staff for friendly and courteous from valet to check out. Will be back to get the entire hotel experience

Stayed in June 2024

The overall location was challenging with some of the construction on the road in front of the hotel. It made getting in and out of the parking area difficult, but that’s temporary.

The hotel was gorgeous and all of the amenities felt luxurious. The rooftop pool was unparalleled. All of the food was amazing. We tried each of the hotel bars and restaurants with the exception of one and had a fabulous experience at each.

Stayed in April 2024

The only suggestion that I have is to fill up the ice bucket when servicing the room and at night time for turn down service.

I did not eat breakfast at the hotel. The location is fantastic. The neighborhood is very safe and very walkable. Many restaurants, cafes, shops, and nightlife within blocks of the hotel. We stayed on the 14th floor and the view was fabulous.

Stayed in May 2024

Everything Ticks all the boxes.

I’m j

Stayed in May 2024

Location was amazing facilities are fantastic

It was classy, neat, very comfortable

Stayed in April 2024

Nothing.

Property was clean, extremely cool and accessible. Staff was super nice and helpful. They were all very polite and professional. I travel for work every month since years, I have never met any staff so courteous and welcoming. I wish I could go back to Dallas more often to visit again this hotel.

Stayed in March 2024

The property was definitely 4 stars!

Stayed in February 2024

Beautiful!

Stayed in February 2024

Excelent service Roof pool Fitness center and sauna Close to AA Center - NBA

Stayed in January 2024

Service was Terrific and Room was 5 Star.

Stayed in November 2023

Biggest complaint would be the outside noise. The windows are very thin... I was on the 17th floor and could still here all of the noise from the street below. Additionally there is a rooftop bar nearby (The Happiest Hour) that is very noisy. I could hear/feel the music well into the night. The only other complaint would be that the water temperature of the shower wasn't working properly. I reported to staff and they definitely improved it, but still wasn't ideal. I'm guessing kinks like the water will be fixed the longer the hotel is open... it is still very new.

Overall the quality of this hotel is top-notch. Lots of attention to details. Beautiful décor and an bed that I could have stayed in all day long... so comfortable! The bathroom is also fantastic! The staff is also extremely accommodating and professional.

Stayed in October 2023

No spa. Bummer, I really dont see paying this price point without spa access for my wife. Spa is the main purpose men pay for this level of hotel for their wives. And some for themselves.

Roof top pool &, restaurants were awesome. Great property.

Stayed in September 2023

Steakhouse & in-room thermostats.

Loved the hotel & pool area

Stayed in September 2023

Housekeeping was not functioning as well as it should (items missing etc)

Amazing new five star hotel in Dallas! We found this accidentally when we had dinner few weeks earlier at their Stillwell’s steakhouse and got such good service from the doorstaff & bell boys that we decided to experiece hotel itself as well. Very good gym and pool area, nice bar downstairs.

Stayed in August 2023

For a property that pricey, maybe it shouldn’t stink every time you walk through the lobby area.

Clean. Great staff. Great location.

Stayed in May 2025

LOTS of traffic noise in my room (Room 1116). But the worst part was having no water. I received a notification that water would be turned off from midnight till 2 AM one night. And had that been the case, it would've been fine. Instead, when I woke up the next morning at 6 AM there were still no water. By 10:30 AM there was still no water. In that time frame I called the front desk multiple times. Each time, the front desk feigned ignorance of the situation. Or, perhaps worse, they were actually ignorant. "Oh, really? You have no water? Because maintenance told me water pressure had been restored. Let me look into it." Then, "oh, really? You still have no water? Let me look into that." Finally, many hours later, water pressure was restored, but then I had no hot water. Another series of calls to the "ignorant" front desk. By now I thought the Receptionist would have offered to move me to another room if that was a possibility. Assuming it unlikely, I ask anyway. Turns out the upper floors had hot water and they were able to move me to room 1717. Why in the world didn't they offer this sooner?? Ultimately, they blamed it on the city of Dallas. But, of course, that excuse is unacceptable. At the minimum, the Hotel knew that city maintenance was going to be performed and should have notified me BEFORE I checked in, and given me an opportunity to book elsewhere. Once I was their captive guest, I was provided with no information on the developing situation unless I asked for it. And even then, I didn't really get any useful information. In addition, there seem to be no sense of urgency on the hotel's part about any of this. Never mind that it was a weekday and I had meetings to attend. I did receive a voice message from one of the managers, but he offered nothing other than apologies for the inconvenience.

The location was good in terms of putting you within strike and distance of all downtown amenities and attractions. The staff was nice enough nominally speaking. The rooftop facilities are quite nice. That was my favorite spot in the hotel. I didn't visit the bar, other than just to peek inside, but it looked nice.

Stayed in March 2024