Poor WiFi, slow and constantly drops out and disconnects. Told the lady at the desk she just said it’s because we are at capacity.

Clean quiet and tidy

Stayed in September 2025

Good

Good

Stayed in August 2025

Nothing as such.

The staff were really helpful and the location of the hotel.

Stayed in August 2025

Excellent location, friendly staff, cleanliness of the room

Stayed in August 2025

Breakfasts are all the same every day: cereal, buns, toasts, yoghurt, apples, tea, not tasty coffee. Please, guys, do something about it, and the stay will be more pleasant, really) Upper floor and back yard didn’t save from street sounds at night. The area is surrounded by many homeless people. They are pretty harmless, just know about it. For me it was just unusual to see so many of them.

Super friendly staff! They are always kind, polite, and ready to help you with any question! The deposit of $100 was returned on time. The room and bath were clean. The conditioner had both warm and cold modes, and it helped to keep the room warm.

Stayed in July 2025

It’s in Tenderloin. Eyes down, walk with purpose. Turn right out of hotel and then walk past the Hilton and then it’s all OK.

Friendly staff. Breakfast included. It was affordable. Bed comfy. Bathroom clean. USB sockets. Fridge in room. Water and ice available on 5th floor.

Stayed in July 2025

all was good

I liked the way the receptionis treat us. She was very friendly and helpfull. This is how receptionist should be. Proud of you Girl

Stayed in July 2025

BREAKFAST,COULD HAVE HAD SOME EGGS AND SAUSAGE

EASY ACCESS AND FRIENDLY STAFF. CENTERALLY LOCATED

Stayed in July 2025

Small beds Need to walk through homeless area to the hotel-not comfortable Noisy at night

Fridge in the room Breakfast provided eventhough limited Good location-no homeless on the street

Stayed in July 2025

Too little windows on the outside.

Stayed in July 2025

Behind the hotel is not secure; sometimes homeless people come to the entrance of the hotel, but there hasn't been any problem. The lobby is too small. this hotel is the last acceptable hotel regarding the homeless.

The location is good, the size of the room is OK, and the elevator is also OK. It was fine for my few days attending a conference 14 minutes away on foot. Lot of rentacara are just over the street

Stayed in April 2025

It would be great if the breakfast room had more chairs to be prepared for a group of 3 or 4 people in a family.

The room is quite small, but it is clean enough for the old building. The breakfast room is too small and often lacks chairs for families, as you can see. The location is excellent; however, it is not considered safe when the homeless stay in the surrounding areas in the afternoon and nights.

Stayed in June 2025

The hotel was good value for money for the location which was quite central as well. I would use the place again it required.

Stayed in June 2025

For this price, actually nothing.

Excellent staff and good location

Stayed in June 2025

The elvator was old, so it kind of feel unsafe.

The bathroom was renovated. Breakfast is good, too, though it would have been great if they have more options.

Stayed in June 2025

Breakfast was hopeless - the room was too small, and the food on offer was poor.

The room was excellent. And room service did an excellent job.

Stayed in June 2025

Almost everything

The bagels at breakfast

Stayed in May 2025

There was a noticeable musty smell throughout the hotel. The area around the hotel feels unsafe at night, with a visible homeless presence right outside. The room was small, with limited space for large luggage. Closet space was limited for longer stays. Noise from the room above (footsteps) could be heard. The window faced a neighboring building, offering no real view. The breakfast was very basic, mostly consisting of carbohydrates and sugar — not ideal for all travelers.

Central location — only about 15 minutes on foot from the Moscone Center and close to shops. Smooth check-in process with no major issues. Friendly and polite staff who greeted us regularly. The hotel has an elevator, which was helpful. The bed was spacious and comfortable, and the bathroom was large. There is 24-hour front desk coverage, and the entrance is monitored for security. The room and closet were clean and functional, even if on the smaller side.

Stayed in May 2025

Need more variety of breakfast

Loved the room and space of the room

Stayed in May 2025

There was a noticeable presence of homelessness in the area, with frequent disturbances and unsanitary conditions observed outside the hotel

The location was convenient, within walking distance to numerous attractions, including a 30-minute walk to Pier 39.

Stayed in May 2025

Room smaller than bathroom. Breakfast offering poor.

Location good. Safe.

Stayed in April 2025

Cheap, central

Stayed in March 2025

The bed seemed like full size rather than a queen, moved a lot and mattress wasn't firm.

The room was clean and ok location. A lot of homeless around the area.

Stayed in April 2025

Room

Stayed in March 2025