Reviews of Super Inn by OYO Lansing MI 2 stars
910 American Road, Lansing, 48911, United States
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Reviewed: 24 August 2025 · Stayed in August 2025
Verified reviewIt’s close to the convenience stores like Meijer and Target etc. The staff /owners were nice .
The beds are NOT comfortable at all. Way too firm . They don’t even offer coffee in the lobby . I would have stayed longer if the bed was comfortable.
Dear Guest, Thank you for taking the time to share your feedback with us. We're delighted to hear that you found our location convenient and appreciated the friendliness of our staff. We understand how important a comfortable bed is for a restful stay, and we're sorry to hear that the bed did not meet your expectations. Your comfort is our priority, and we're currently reviewing our bed options to enhance guest satisfaction. Additionally, we're considering adding coffee service in the lobby to improve your experience. We truly value your input and hope to have the opportunity to welcome you back for a more comfortable stay in the future. If you have any further concerns or suggestions, please feel free to reach out to us at ota.escalations@oyorooms.com. Warm regards, Team OYO
Dear Guest, Thank you for taking the time to share your feedback with us. We're delighted to hear that you found our location convenient and appreciated the friendliness of our staff. We understand how important a comfortable bed is for a … Show more
Reviewed: 15 August 2025 · Stayed in August 2025
Verified reviewPrice was good
Bit hard to find, behind a Bob Evan’s, hazard to see from addressed road
Dear John Mark, Thank you for your feedback. We’re glad you found our pricing reasonable. We apologize for the difficulty locating the property and will work on better signage to improve visibility. Sincerely, Super Inn by OYO Lansing, MI Team
Dear John Mark, Thank you for your feedback. We’re glad you found our pricing reasonable. We apologize for the difficulty locating the property and will work on better signage to improve visibility. Sincerely, Super Inn by OYO Lansing, MI T… Show more
Reviewed: 6 August 2025 · Stayed in July 2025
Verified reviewThe location
The room was dirty. The place had a very bad odor.
Dear Carlos, Thank you for your feedback. We’re sorry to hear about the cleanliness and odor issues you encountered. Your comments will be shared with management as we work to improve our standards. We appreciate you letting us know. Sincerely, Super Inn by OYO Lansing MI
Dear Carlos, Thank you for your feedback. We’re sorry to hear about the cleanliness and odor issues you encountered. Your comments will be shared with management as we work to improve our standards. We appreciate you letting us know. Sincer… Show more
Reviewed: 26 July 2025 · Stayed in July 2025
Verified reviewCrooks they are con artist they do not follow their own policies low life trash
Nothing good to speak on horrible place drug infested crack motel
Dear Guest, We are truly sorry to hear about the conditions you described, and we take such matters very seriously. We understand how distressing this experience must have been for you, and we sincerely apologize for any inconvenience caused. We are committed to investigating this matter immediately to ensure the safety and comfort of our guests. Please reach out to us at ota.escalations@oyorooms.com so we can address your concerns directly and work towards a resolution. Thank you for bringing this to our attention. Team OYO
Dear Guest, We are truly sorry to hear about the conditions you described, and we take such matters very seriously. We understand how distressing this experience must have been for you, and we sincerely apologize for any inconvenience caus… Show more
Reviewed: 22 July 2025 · Stayed in July 2025
Verified reviewComply bed, clean room, friendly staff
Reeked of pot, could hear other customers screaming (not in a good way)
Dear Guest, We are truly sorry to hear about the disturbances you faced during your stay. We understand how unsettling it can be to deal with noise and unpleasant odors, and we appreciate your feedback on these matters. Please rest assured that we are actively working to improve these aspects to ensure a more comfortable stay for all our guests. Your feedback is invaluable to us, and we would appreciate any additional insights you might have. Feel free to reach out to us at ota.escalations@oyorooms.com. Thank you for choosing OYO, and we hope to serve you better in the future. Super Inn by OYO Lansing MI
Dear Guest, We are truly sorry to hear about the disturbances you faced during your stay. We understand how unsettling it can be to deal with noise and unpleasant odors, and we appreciate your feedback on these matters. Please rest assured… Show more
Reviewed: 20 July 2025 · Stayed in July 2025
Verified reviewWe needed a place close to town that wouldn't cost a lot since it was a short stay.
Check in was slow. The attendant struggled to process the payment and ID. Communication was weak. The place smelled like mold and weed, and some seedy clientele hung around the outer doors.
Dear Guest, Thank you for taking the time to share your feedback with us. We sincerely apologize for the slow check-in process and the difficulties you experienced with payment and ID processing. We understand how important efficient service is, especially during a short stay. We are also sorry to hear about the unpleasant odors and the presence of undesirable clientele around the property. Your comfort and safety are our top priorities, and we are taking immediate steps to address these issues. We appreciate your feedback and are committed to making improvements. We hope to have the opportunity to welcome you back in the future under better conditions. If you have any further concerns, please feel free to reach out to us at ota.escalations@oyorooms.com. Warm regards, Team OYO
Dear Guest, Thank you for taking the time to share your feedback with us. We sincerely apologize for the slow check-in process and the difficulties you experienced with payment and ID processing. We understand how important efficient servi… Show more
Reviewed: 11 July 2025 · Stayed in June 2025
Verified reviewN/A
I arrived and was told there were no rooms available. I called and messaged to get a refund since the charge was already taken out of my account. I still have not received the refund.
Dear Guest, Thank you for sharing your experience, and we sincerely apologize for the inconvenience you’ve faced regarding your reservation and refund. We understand how frustrating this situation must be. Please rest assured that our team is investigating this matter, and we’ll ensure that your refund is processed promptly. If you haven’t already, please feel free to reach out to our customer service at [customer service number/email] to help expedite the resolution. We truly appreciate your patience and understanding, and we’re committed to making this right for you. Best regards, Super Inn by OYO Lansing, MI
Dear Guest, Thank you for sharing your experience, and we sincerely apologize for the inconvenience you’ve faced regarding your reservation and refund. We understand how frustrating this situation must be. Please rest assured that our team… Show more
Reviewed: 3 July 2025 · Stayed in July 2025
Verified reviewReviewed: 30 June 2025 · Stayed in June 2025
Verified reviewReviewed: 23 June 2025 · Stayed in June 2025
Verified reviewLocation.
Refrigerator froze everything solid. Window didn’t have any locking device. Dumpster truck came every morning before 5:00am, could hear it banging around crystal clear. Shower curtain was moldy. Toilet wasn’t securely bolted to the floor. Air conditioner blew warm air, that was it.
Dear Mcelvain, Thank you for your feedback. We're glad the location was convenient for your stay, but we're truly sorry to hear about the issues you encountered. The concerns you raised regarding the refrigerator, window, noise, and room condition are being addressed with our maintenance and housekeeping teams. Your comfort and safety are important to us, and we appreciate you bringing these matters to our attention so we can work to improve. Sincerely, Super Inn by OYO Lansing, MI Team
Dear Mcelvain, Thank you for your feedback. We're glad the location was convenient for your stay, but we're truly sorry to hear about the issues you encountered. The concerns you raised regarding the refrigerator, window, noise, an… Show more
Reviewed: 9 June 2025 · Stayed in June 2025
Verified reviewMy stay lasted 5 minutes. I had a reservation but it was not honored. All I was told that it was "overbooked." So I never made it past the front desk, I had driven 40 miles up to Lansing from Jackson, MI. Since it was 9:00 p.m., I had no where else to go. I ended up spending the night in my rental car in a rest area on the way back to Jackson.
The person at the reception seemed to take joy in this. He didn't care that I had done the booking through Booking.com. He offered no assistance at all in finding another place to stay.
Dear James, We sincerely apologize for the experience you had at Super Inn by OYO Lansing MI. It is unacceptable that your reservation was not honored and that you were left without assistance, especially so late in the evening. Your feedback is extremely concerning, and we’re investigating this incident with our front desk team to ensure this does not happen again. We truly regret the inconvenience and distress this caused you. Thank you for bringing this to our attention. We hope to have the opportunity to regain your trust in the future. Sincerely, Super Inn by OYO Lansing MI
Dear James, We sincerely apologize for the experience you had at Super Inn by OYO Lansing MI. It is unacceptable that your reservation was not honored and that you were left without assistance, especially so late in the evening. Your feedb… Show more
Reviewed: 5 June 2025 · Stayed in June 2025
Verified reviewReviewed: 5 June 2025 · Stayed in June 2025
Verified reviewReviewed: 19 May 2025 · Stayed in May 2025
Verified reviewThat my reservation was unknowingly canceled while driving to the location forcing me to find a less sketchy looking hotel.
That my reservation was canceled. Unkowingly received an email while driving to the location. Received the official cancel notice from Booking.com at 2:46am the following morning.
Dear Jeff, We sincerely apologize for the inconvenience caused by the unexpected cancellation of your reservation at Super Inn by OYO Lansing MI. We understand how frustrating it must have been to receive the notice while en route to the hotel. This situation does not meet the standards we aim to provide, and we are reviewing our processes to prevent this from happening in the future. We appreciate your understanding and hope to have the opportunity to serve you better. Sincerely, Management of Super Inn by OYO Lansing MI
Dear Jeff, We sincerely apologize for the inconvenience caused by the unexpected cancellation of your reservation at Super Inn by OYO Lansing MI. We understand how frustrating it must have been to receive the notice while en route to the h… Show more
Reviewed: 18 May 2025 · Stayed in May 2025
Verified reviewNothing people smoking crack in the hallways
Someone got killed in the room I stayed in blood was still on bed I have pictures
Dear Crowe, We are deeply sorry to hear about your distressing experience at Super Inn by OYO Lansing MI. The safety and comfort of our guests are our highest priorities, and what you describe is unacceptable. Please know that we take your feedback very seriously and have immediately reported these concerns to our management and local authorities for a thorough investigation. We apologize for any inconvenience regarding your refund and encourage you to contact us directly so we can assist you further. Thank you for bringing this to our attention. Sincerely, Management of Super Inn by OYO Lansing MI
Dear Crowe, We are deeply sorry to hear about your distressing experience at Super Inn by OYO Lansing MI. The safety and comfort of our guests are our highest priorities, and what you describe is unacceptable. Please know that we take you… Show more
Reviewed: 13 May 2025 · Stayed in May 2025
Verified reviewWhat breakfast?
Bathroom door inside looked like a fist had been used to get out as the door handle seemed to lock you in. Not enough shampoo etc for 3 people. No clock but 2 dressers, probably going to be used in another room when finished remodeling. Constant noise from above.
Dear Guest, Thank you for sharing your feedback with us. We sincerely apologize for the inconveniences you experienced during your stay. We understand how frustrating it must have been to deal with the bathroom door issue and the noise from above. We are actively working with our maintenance team to address these concerns and ensure a more comfortable experience for our guests. Regarding the amenities, we are reviewing our supplies to better accommodate the needs of all our guests. Your feedback about the room setup is valuable, and we are considering improvements as part of our ongoing renovations. If you have any further concerns or need assistance, please feel free to reach out to us at ota.escalations@oyorooms.com. We hope to have the opportunity to provide you with a better experience in the future. Warm regards, Super Inn by OYO Lansing MI
Dear Guest, Thank you for sharing your feedback with us. We sincerely apologize for the inconveniences you experienced during your stay. We understand how frustrating it must have been to deal with the bathroom door issue and the noise fro… Show more
Reviewed: 10 May 2025 · Stayed in April 2025
Verified reviewReviewed: 7 May 2025 · Stayed in April 2025
Verified reviewThe room was good and roomy
It was on the 2 floor
Dear Guest, Thank you for sharing your positive experience with us! We're delighted to hear that you enjoyed the spaciousness of your room and its convenient location on the second floor. Your satisfaction is our top priority, and we're thrilled to have met your expectations. We would love to welcome you back on your next visit. Perhaps you might enjoy exploring more of the local attractions nearby or trying out our recommended dining spots. Thank you once again for choosing OYO. We look forward to hosting you again soon! Warm regards, Team OYO
Dear Guest, Thank you for sharing your positive experience with us! We're delighted to hear that you enjoyed the spaciousness of your room and its convenient location on the second floor. Your satisfaction is our top priority, and we're th… Show more
Reviewed: 19 April 2025 · Stayed in April 2025
Verified review