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Reviews of Best Western Plus Diamond Valley Inn 3 stars

3510 West Florida Avenue, Hemet, CA 92545, United States

#8 of 20 hotels in Hemet

Guests' Choice

Review score

Based on 421 hotel reviews

7.8

Score breakdown

  • Cleanliness

    8.3

  • Comfort

    8.2

  • Location

    8.1

  • Facilities

    8.0

  • Staff

    8.9

  • Value for money

    7.8

  • Free WiFi

    8.2

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Showing 1 – 25

  • Reviewed: 20 August 2025

    7.0
    Good
    • Business trip
    • Couple
    • King Room - Non-Smoking
    • Stayed 1 night

    WAS ABLE TO DETECT CIGARRET SMOKE

    Stayed in August 2025

  • Reviewed: 19 August 2025

    9.0
    Superb
    • Leisure trip
    • Solo traveller
    • King Room - Non-Smoking
    • Stayed 3 nights
    • Submitted via mobile

    Excellent staff. All sections. Very organized breakfast. Other hotels should follow.

    Stayed in August 2025

  • Reviewed: 3 July 2025

    7.0
    Good
    • Leisure trip
    • Couple
    • King Room - Pet Friendly/Non-Smoking
    • Stayed 2 nights
    • Submitted via mobile

    Breakfast wasn’t self served and very limited.

    Close to a Wendy’s and other locations to eat and shop.

    Stayed in June 2025

  • Reviewed: 2 June 2025

    8.0
    Very good
    • Leisure trip
    • Couple
    • King Room - Non-Smoking
    • Stayed 1 night
    • Submitted via mobile

    Paying additional tax when we checked in. Never have I've had to do that before?! Usually everything is on the original room charge when booked.

    Room was clean. The AC worked. The front desk was nice and polite

    Stayed in June 2025

  • Reviewed: 30 May 2025

    7.0
    Besides the inconvenience and kids running up and down the hall we focused on the positive and enjoy
    • Leisure trip
    • Family with young children
    • Queen Room with Two Queen Beds - Non-Smoking
    • Stayed 2 nights
    • Submitted via mobile

    I didnt like how the rooms look very old and everything squeaks. The bathroom door didnt close unless you lift and slam. The divider between the floor and carpet was loose and lifted so we kept tripping on it.

    I like the quick entry, elevator right in front. The kitchen lobby is the best part.

    Stayed in May 2025

  • Reviewed: 15 May 2025

    9.0
    Will stay again definitely coming back
    • Leisure trip
    • Couple
    • King Suite with Sofa Bed - Non-Smoking
    • Stayed 1 night
    • Submitted via mobile

    The shower I had to hold onto the drain so the water will go down

    Close to everything loved it

    Stayed in April 2025

  • Reviewed: 14 May 2025

    8.0
    It was just a quick one night stay, but exactly what we needed.
    • Leisure trip
    • Couple
    • King Room - Non-Smoking
    • Stayed 1 night
    • Submitted via mobile

    We were in a room across from a room with a dog. He let us know he was there first thing in the morning.

    Breakfast was decent, many choices. Loved the variety of coffees. Staff very friendly. The hotel is old but it has been remodeled and you can tell. Rooms were equipped with newer coffee machine, microwave and refrigerator. The bed very comfortable.

    Stayed in May 2025

  • Reviewed: 1 May 2025

    7.0
    Good
    • Leisure trip
    • Family with young children
    • Queen Room with Two Queen Beds - Shower/Non-Smoking
    • Stayed 1 night
    • Submitted via mobile

    clean and friendly

    Stayed in April 2025

  • Reviewed: 31 March 2025

    9.0
    Clean room
    • Leisure trip
    • Couple
    • King Room - Non-Smoking
    • Stayed 1 night
    • Submitted via mobile

    Shady people hanging out in the parking lot

    Clean room

    Stayed in March 2025

  • Reviewed: 31 March 2025

    9.0
    My stay was awesome. I only spent one night, but it was worth the money none the less.
    • Leisure trip
    • Couple
    • King Room - Non-Smoking
    • Stayed 1 night

    I liked the pool area, the room itself and the lobby staff were exceptional. (Shoutout to Savannah the manager)

    Stayed in March 2025

  • Reviewed: 22 March 2025

    9.0
    I arrived late. All was well. Breakfast was still being served when I walked in late the next morn.
    • Leisure trip
    • Solo traveller
    • Queen Room with Roll-In Shower - Disability Access/Non-Smoking
    • Stayed 1 night

    The coffee maker was broken (room 110) and it proceeded to flood the countertop it rested on. It also flooded all the paperwork I had sitting on that countertop (dresser top). Unfortunately, I also forgot to report the debunked coffee maker at the front desk when I checked out.

    Everything was as I expected, except for the coffee maker.

    Stayed in March 2025

  • Reviewed: 13 March 2025

    8.0
    Overall Igad a nice experience
    • Leisure trip
    • Couple
    • Queen Room with Roll-In Shower - Disability Access/Non-Smoking
    • Stayed 1 night
    • Submitted via mobile

    Trying to sleep in and room service we’re talking loud and in Spanish to each other

    It was clean and personal was very nice…

    Stayed in March 2025

  • Reviewed: 10 March 2025

    7.0
    Good
    • Leisure trip
    • Solo traveller
    • Queen Room with Roll-In Shower - Disability Access/Non-Smoking
    • Stayed 1 night

    I was put in a room right next to the elevator. It wasn't a huge deal, but I didn't like it. Room (112) should not be rented out at full price.

    The property has a lot of amenities and lots of parking. The property has a complimentary breakfast and beverages on the first floor. I like that the property has a lobby.

    Stayed in March 2025

  • Reviewed: 19 February 2025

    9.0
    Superb
    • Business trip
    • Family with young children
    • Queen Room with Two Queen Beds - Non-Smoking
    • Stayed 2 nights
    • Submitted via mobile

    Great staff

    Stayed in February 2025

  • Reviewed: 17 February 2025

    9.0
    Superb
    • Leisure trip
    • Couple
    • King Room - Non-Smoking
    • Stayed 2 nights

    Staff and amenities were wonderful!

    Stayed in February 2025

  • Reviewed: 22 January 2025

    8.0
    Very good
    • Leisure trip
    • Couple
    • King Room - Non-Smoking
    • Stayed 4 nights
    • Submitted via mobile

    Good breakfast the price

    Stayed in January 2025

  • Reviewed: 4 January 2025

    9.0
    Decent accommodation for the price and front desk staff very nice
    • Leisure trip
    • Couple
    • King Room - Non-Smoking
    • Stayed 1 night
    • Submitted via mobile

    Nothing

    Location and welcoming front staff

    Stayed in December 2024

  • Reviewed: 9 December 2024

    8.0
    Loved the room with spa bathtub!
    • Leisure trip
    • Couple
    • King Room with Spa Bath - Non-Smoking
    • Stayed 3 nights
    • Submitted via mobile

    The pool and hot tub closed too early on the weekends. The parking lot was not convenient. And there was no designated smoking area.

    Loved the bathtub with jets! Breakfast was excellent! Heard very little from other rooms. My husband and I were celebrating our 41st anniversary, and we enjoyed ourselves.

    Stayed in November 2024

  • Reviewed: 6 November 2024

    8.0
    A good place to stay in spite of neighborhood challenges
    • Leisure trip
    • Couple
    • King Room - Non-Smoking
    • Stayed 1 night

    Unfortunately for this hotel, the surrounding area has become a gathering place for some quite sketchy characters. To the hotel's credit, they discourage people loitering around the property; unfortunately for guests, this is done via a motion-activated security system which makes an announcement intending to move people away from the area. We heard this announcement numerous times through the evening, which disturbed an otherwise peaceful stay.

    Front desk staff were friendly and welcoming and the room was clean and comfortable. The personal care products were very nice! Breakfast was more than adequate for a quite reasonably-priced stay.

    Stayed in November 2024

  • Reviewed: 4 November 2024

    8.0
    Good place to stay.
    • Leisure trip
    • Family with young children
    • King Room - Pet Friendly/Non-Smoking
    • Stayed 1 night
    • Submitted via mobile

    Everything was good.

    Room was clean and we had plenty of towels. The location was ok too.

    Stayed in November 2024

  • Reviewed: 28 October 2024

    8.0
    Very good
    • Leisure trip
    • Family with young children
    • Queen Room with Two Queen Beds - Shower/Non-Smoking
    • Stayed 1 night
    • Submitted via mobile

    Very good breakfast, but needed more seating.

    Stayed in October 2024

  • Reviewed: 26 October 2024

    9.0
    Superb
    • Group
    • Queen Room with Two Queen Beds - Non-Smoking
    • Stayed 1 night
    • Submitted via mobile

    Staff is so friendly and very helpful always !

    Stayed in October 2024

  • Reviewed: 22 October 2024

    9.0
    Pretty perfect
    • Leisure trip
    • Couple
    • King Room - Non-Smoking
    • Stayed 1 night
    • Submitted via mobile

    It has nothing to do with the actual hotel itself. It is mainly the surrounding area. It is not in the best neighborhood I'm sure. Close to drugs and homeless outside doing the most.

    Everything I loved an enjoyed. Beautiful property inside. Staff was amazing and tentative. Friendly and helpful!

    Stayed in October 2024

  • Reviewed: 18 October 2024

    9.0
    Superb
    • Leisure trip
    • Family with young children
    • King Room - Non-Smoking
    • Stayed 3 nights
    • Submitted via mobile

    Your staff is Awesome!!! Very exceptional Customer service!! The only thing that wasn't good was the room. We stayed on the third floor. The room smelled musty and like a dog. There was dog hair on the carpet and up the side of the wall. Your staff was so gracious and helped solve the problem immediately. They brought in an air freshener and aired out the room while we were gone for the day. When we returned that night the room smelt better but the smell is still there. My suggestion would be to take out the carpet and leave the hardwood floor, that way smells don't get trapped in by carpet. Thank you.

    Stayed in October 2024

Showing 1 – 25

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