Reviews of Syracuse Inn 2 stars

Dear Austen, We regret that cleanliness did not meet your expectations during your stay. A clean and comfortable environment is very important to us, and your comment will be reviewed closely with our team. We appreciate you taking the time to share this experience, as it helps us focus on making improvements to better serve future guests. Sincerely, Hotel Manager

Dear Austen, We regret that cleanliness did not meet your expectations during your stay. A clean and comfortable environment is very important to us, and your comment will be reviewed closely with our team. We appreciate you taking the tim… Show more

Dear Gregory, Thank you for your feedback. We are pleased to know the location, parking, and smooth check in made your stay convenient and that the hotel suited your needs overall. We also appreciate your feedback regarding the rotary near the NY Thruway, as we understand how important ease of access is for our guests. Your comments will be kept in mind as we continue working to ensure a safe and comfortable experience. We look forward to welcoming you again on your next visit. Sincerely, Hotel Manager

Dear Gregory, Thank you for your feedback. We are pleased to know the location, parking, and smooth check in made your stay convenient and that the hotel suited your needs overall. We also appreciate your feedback regarding the rotary near… Show more

Dear Elizabeth, Thank you for sharing your experience. We are glad you found the room size comfortable, but we take your concerns about the door condition and pests very seriously. Your feedback highlights areas that require immediate attention from our team. Cleanliness and safety are priorities, and your comments will be used to guide improvements to ensure a more reliable and welcoming stay for future guests. We appreciate you taking the time to provide such helpful observations. Sincerely, Hotel Manager

Dear Elizabeth, Thank you for sharing your experience. We are glad you found the room size comfortable, but we take your concerns about the door condition and pests very seriously. Your feedback highlights areas that require immediate atte… Show more

Dear tinojb, We deeply apologize for the issues you encountered during your stay, including the shower, leaking sink, and the presence of a cockroach. This is certainly not the experience we want to provide, and we will address these concerns with our team to improve maintenance and cleanliness. We also regret the water leak from the window during the rain. Your feedback is invaluable, and we hope to provide a more comfortable and enjoyable experience in the future. Sincerely, Hotel Manager

Dear tinojb, We deeply apologize for the issues you encountered during your stay, including the shower, leaking sink, and the presence of a cockroach. This is certainly not the experience we want to provide, and we will address these conce… Show more

Dear Guest, Thank you for your feedback! We're happy to hear that the venue and room met your needs. It's always our goal to provide a comfortable and convenient stay for our guests, and we're glad we could deliver on that for you. We truly appreciate you sharing your experience with us, and we hope to offer an even better stay during your next visit. We look forward to welcoming you back soon for another great experience! Sincerely, Hotel Manager

Dear Guest, Thank you for your feedback! We're happy to hear that the venue and room met your needs. It's always our goal to provide a comfortable and convenient stay for our guests, and we're glad we could deliver on that for … Show more

Dear Latonya, We are pleased to know that you found our staff very helpful and that the remodeling and parking added to your stay. It is wonderful to hear that these aspects made a positive impression, as we always aim to create a comfortable and convenient environment for our guests. Your feedback is appreciated and encourages our team to continue providing welcoming service. We look forward to hosting you again on your next visit. Sincerely, Hotel Manager

Dear Latonya, We are pleased to know that you found our staff very helpful and that the remodeling and parking added to your stay. It is wonderful to hear that these aspects made a positive impression, as we always aim to create a comforta… Show more

Dear Nick C., We understand how concerning it must have been to encounter the issues you described, and we appreciate your honesty in pointing them out. Cleanliness, maintenance, and comfort are very important to us, and your feedback highlights areas where attention is needed. Our team is committed to improving these standards so future guests can enjoy a much more positive and comfortable stay. Sincerely, Hotel Manager

Dear Nick C., We understand how concerning it must have been to encounter the issues you described, and we appreciate your honesty in pointing them out. Cleanliness, maintenance, and comfort are very important to us, and your feedback high… Show more

Dear Guest, Thank you for your feedback. We're glad to hear that your stay served its purpose and you had a good night’s sleep. We apologize for the inconvenience with the bathroom amenities, and we understand how important accessibility is. Your suggestion for King Bed rooms on the first floor is appreciated, and we will consider this for future improvements. We hope to welcome you again for a more comfortable and accessible stay. Sincerely, Hotel Manager

Dear Guest, Thank you for your feedback. We're glad to hear that your stay served its purpose and you had a good night’s sleep. We apologize for the inconvenience with the bathroom amenities, and we understand how important accessibili… Show more

Dear Linda, Thank you for your feedback. We’re glad the location was convenient, but we’re truly sorry for the condition of your room and bathroom. Your comments regarding the needed repairs and linen condition will be addressed with our maintenance and housekeeping teams. We appreciate you bringing this to our attention and will review ways to improve for future guests. Sincerely, Hotel Manager

Dear Linda, Thank you for your feedback. We’re glad the location was convenient, but we’re truly sorry for the condition of your room and bathroom. Your comments regarding the needed repairs and linen condition will be addressed with our m… Show more

Dear Logan, Thank you for your feedback. While we’re glad you found the price reasonable, we sincerely regret the condition of your room. The issues you mentioned regarding the linens, faucet, and shower curtain are unacceptable and have been reported to our housekeeping and maintenance teams for immediate correction. Your comments are taken seriously as we work to improve our standards. We apologize for the experience and appreciate you bringing it to our attention. Sincerely, Hotel Manager

Dear Logan, Thank you for your feedback. While we’re glad you found the price reasonable, we sincerely regret the condition of your room. The issues you mentioned regarding the linens, faucet, and shower curtain are unacceptable and have … Show more

Dear Sharon, Thank you for your kind feedback. We are incredibly grateful that you took the time to leave us this note. Our values prioritize customer satisfaction, and we are committed to our customers. It's customers like you that make our job wonderful. We look forward to serving you again. Sincerely, Hotel Manager

Dear Sharon, Thank you for your kind feedback. We are incredibly grateful that you took the time to leave us this note. Our values prioritize customer satisfaction, and we are committed to our customers. It's customers like you that m… Show more

Dear Anne, Thank you for your kind feedback. We are disappointed to note that your overall experience of the stay was unsatisfactory. We will verify the reality and take action to prevent such happenings in the future. Our apologies for your inconvenience, but we still hope that you will be generous enough to give us one more opportunity to show us a better way. Sincerely, Hotel Manager

Dear Anne, Thank you for your kind feedback. We are disappointed to note that your overall experience of the stay was unsatisfactory. We will verify the reality and take action to prevent such happenings in the future. Our apologies for y… Show more

Dear Kerry, Thank you for your feedback. We’re glad to hear you appreciated the great location and room size. We understand that ongoing renovations may have caused some inconvenience and appreciate your patience during this time. We hope to welcome you back to a fully updated stay in the future. Sincerely, Hotel Manager

Dear Kerry, Thank you for your feedback. We’re glad to hear you appreciated the great location and room size. We understand that ongoing renovations may have caused some inconvenience and appreciate your patience during this time. We hope … Show more