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  5. Reviews of Super 8 by Wyndham Cleveland

Reviews of Super 8 by Wyndham Cleveland 3 stars

163 Bernham Drive Northwest, Cleveland, TN 37312, United States

#24 of 25 hotels in Cleveland

Guests' Choice

Review score

Based on 66 hotel reviews

5.2

Score breakdown

  • Cleanliness

    5.9

  • Comfort

    5.6

  • Location

    6.6

  • Facilities

    5.6

  • Staff

    6.7

  • Value for money

    5.4

  • Free WiFi

    5.0

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Showing 1 – 25

  • Reviewed: 25 May 2025

    5.0
    Passable
    • Leisure trip
    • Couple
    • Queen Room with Two Queen Beds - Non-Smoking
    • Stayed 1 night
    • Submitted via mobile

    The mattresses were very hard and lumpy, we were in room 105 and could feel the springs in the mattress. There's also a metal rail going around the bed, that I cut both my knees open on That metal rail for it has sharp edges when I pushed hard against it to reach across the bed.

    Stayed in May 2025

  • Reviewed: 3 January 2025

    4.0
    The price was ok but the room was sub-standard
    • Leisure trip
    • Solo traveller
    • Superior King Room - Non-Smoking
    • Stayed 5 nights
    • Submitted via mobile

    The non-smoking room smelled of cigarette smoke. There were roaches in the bathroom and in my bed. Plastered holes were not painted over. The entire room needs a deep cleaning. Pre-checking in online was a waste of time as front desk didn’t receive my info and I had to go through the process again.

    Friendly front desk staff

    Stayed in January 2025

  • Reviewed: 20 October 2024

    5.0
    Passable
    • Leisure trip
    • Solo traveller
    • Superior King Room - Non-Smoking
    • Stayed 1 night
    • Submitted via mobile

    When I opened the curtain in the morning to look out the window, there was plywood covering half the window. For the amount of money, I shouldn't be in a room that has to have windows boarded up

    It seemed clean

    Stayed in October 2024

  • Reviewed: 2 September 2024

    4.0
    Lots of better choices near by.
    • Leisure trip
    • Solo traveller
    • Superior King Room - Non-Smoking
    • Stayed 3 nights
    • Submitted via mobile

    Bugs in the room, outside doors to enter the upper level were held open using garbage bags, my guess no ac in the hall, it was at least 100° in there. The door handle to my room was jammed had to Magiver it closed every single time I left, easy fix from the inside. The shower was awful, barely any water came out of the shower head, wish I could've showered under the spiket tons of water pressure under there. Room smelled weird. Pool was rather uninviting, Super glad I did not need to spend much time at this hotel.

    It was quiet.

    Stayed in September 2024

  • Reviewed: 28 October 2023

    5.0
    Passable
    • With a pet
    • Leisure trip
    • Couple
    • Superior King Room - Non-Smoking
    • Stayed 2 nights
    • Submitted via mobile

    Staff were 6v

    Staff were understanding about our room change request, twice.

    Stayed in September 2023

  • Reviewed: 13 August 2023

    6.0
    Average
    • Leisure trip
    • Couple
    • Superior King Room - Non-Smoking
    • Stayed 1 night
    • Submitted via mobile

    Pillows was horrible. Outside door was open and people smoking right there and smoke blowing back into our room

    Staff very friendly

    Stayed in August 2023

  • Reviewed: 2 July 2023

    6.0
    Was a decent place to stay for the money in that area.
    • Leisure trip
    • Group
    • Superior King Room - Non-Smoking
    • Stayed 1 night
    • Submitted via mobile

    I booked a king suite and never seen that room I have stayed there multiple times in the last couple months have gotten a basic room each time even if I booked the better one. I don't understand that but maybe they will upgrade me on my next stay.

    Employees were nice

    Stayed in May 2023

  • Reviewed: 5 June 2023

    6.0
    The staff were great but the room could be a little cleaner .
    • Leisure trip
    • Family with young children
    • Superior King Room - Non-Smoking
    • Stayed 2 nights
    • Submitted via mobile

    The bathroom is a little small. The floors were filthy to where we had to wear flip flops because your feet would be black. There were tenants that were taken up 5 parking spaces at a time. The metal bottom of the bed make alot noises while sleeping. Water pressure and hot water suck.

    I liked the pool and that we had a big enough room for my family. Especially the king bed and queen bed. Never saw that before.

    Stayed in June 2023

  • Reviewed: 12 April 2023

    6.0
    I would pay a little more and stay somewhere that had a hot breakfast.
    • Leisure trip
    • Couple
    • Queen Room with Two Queen Beds - Non-Smoking
    • Stayed 1 night
    • Submitted via mobile

    they advertised breakfast included. this consisted of granola bars, juice, and coffee very disappointing

    it was clean and right off the highway.

    Stayed in April 2023

  • Reviewed: 12 September 2022

    5.0
    Passable
    • Leisure trip
    • Couple
    • Deluxe Studio Suite - Ground Floor/Non-Smoking
    • Stayed 1 night
    • Submitted via mobile

    Had bugs in my room

    Stayed in September 2022

  • Reviewed: 5 September 2025

    1.0
    Don't stay here. Bed bugs bite!!!!
    • Leisure trip
    • Solo traveller
    • Superior King Room - Non-Smoking
    • Stayed 2 nights
    • Submitted via mobile

    It was infested with bed bugs the hotel mgt refused to give me my money bk everything I own had to be treated or thedoo

    The location

    Stayed in August 2025

  • Reviewed: 23 May 2025

    1.0
    Bad business for booking and hotel yr
    • Leisure trip
    • Couple
    • Deluxe Studio Suite - Ground Floor/Non-Smoking
    • Stayed 1 night
    • Submitted via mobile

    Roaches on ceiling, ac didn't blow cold air,hottub didn't work and basically shity to charge 162 buks and I really want refund cause whole reason we got room was for hottub didn't work pubic hairs n bottom of it had to clean it out and filled with water to see didn't work.. im calling bbb ,news about it.i want refund

    Nothing place needs tore down.

    Stayed in May 2025

  • Reviewed: 29 April 2025

    1.0
    Very poor
    • Leisure trip
    • Couple
    • Superior King Room - Non-Smoking
    • Stayed 1 night
    • Submitted via mobile

    Was given smoking option when booking but Susan said no upon checking in and when expressing my concern she ran my card and said no refund. Very rude

    Nothing

    Stayed in April 2025

  • Reviewed: 31 March 2025

    1.0
    We needed a place to stay overnight, only place left that had a room, every hotel was booked due to spring break. Unfort
    • Couple
    • Superior King Room - Non-Smoking
    • Stayed 1 night
    • Submitted via mobile

    This property was so dirty, it had 50+years of cigarette smoke, there was stains all over the bedspread, blankets, sheets, curtains, blinds, walls and water stains ceiling. The bedspread and blankets had holes in them, toilet seat was so gross, they had painted over all the stains on it. Burnt stains on bathtub, all the outlets and switches were cracked broken and stained, the bathroom door was falling apart, and the white door was brown from all the dirt from people touching it. The carpet down the hallway was so filthy and old, again the smell off cigarette smoke was so strong. Room carpet, disgusting and stained. Hairdryer on was had wires showing with some electrical tape half covering it.

    Nothing

    Stayed in March 2025

  • Reviewed: 15 February 2025

    1.0
    Very poor
    • Leisure trip
    • Couple
    • Queen Room with Two Queen Beds - Non-Smoking
    • Stayed 1 night
    • Submitted via mobile

    The room reeked of smoke and wanted non smoking

    Front desk worker was polite and helpful

    Stayed in February 2025

  • Reviewed: 1 October 2024

    10
    Great place to stay
    • Business trip
    • Solo traveller
    • Superior King Room - Non-Smoking
    • Stayed 1 night
    • Submitted via mobile

    Nothing

    Nice clean queit stay

    Stayed in September 2024

  • Reviewed: 17 June 2024

    7.0
    Good
    • Leisure trip
    • Couple
    • Superior King Room - Non-Smoking
    • Stayed 1 night
    • Submitted via mobile

    Was not the cleanest.

    Customer service was great.

    Stayed in June 2024

  • Reviewed: 6 June 2024

    1.0
    Very poor
    • Leisure trip
    • Couple
    • Superior King Room - Non-Smoking
    • Stayed 1 night
    • Submitted via mobile

    There was nothing to like

    Only thing good was the man at the front desk

    Stayed in June 2024

  • Reviewed: 27 May 2024

    10
    will recommend and very k
    • Leisure trip
    • Couple
    • Superior King Room - Non-Smoking
    • Stayed 1 night
    • Submitted via mobile

    i wished they had a bigger breakfast but don't get me wrong....the waffles were absolutely slap!

    the whole vibe. it was really just all around relaxing and very comfortable.

    Stayed in May 2024

  • Reviewed: 26 May 2024

    7.0
    It was clean and friendly.
    • Business trip
    • Couple
    • Superior King Room - Non-Smoking
    • Stayed 1 night
    • Submitted via mobile

    Location was a little Erie at night so we parked close to the office.

    It was clean

    Stayed in May 2024

  • Reviewed: 2 May 2024

    1.0
    Most unpleasant in every respect. I DO NOT RECOMMEND THIS FACILITY.
    • Leisure trip
    • Group
    • King Suite - Ground Floor/Non-Smoking
    • Stayed 3 nights

    The facilities were run down and poorly maintained. Hard & uncomfortable beds, poor lighting in rooms, mold in the shower & an unpleasant odor in the room. The outside door did not seal properly and there was a 1/8" gap around the door to the outside. The locks on the door did not work properly. Advertised breakfast consisted of coffee & OJ.

    My friend and I were attending a conference and the location of the hotel was excellent.

    Stayed in April 2024

  • Reviewed: 30 April 2024

    1.0
    Very poor
    • Leisure trip
    • Solo traveller
    • Superior King Room - Non-Smoking
    • Stayed 4 nights
    • Submitted via mobile

    Roaches. In the room Marijuana smoking in adjacent rooms. The outdoor pool had stagnant water. Vending machines are broken and empty.

    N/A

    Stayed in April 2024

  • Reviewed: 23 March 2024

    3.0
    Won’t stay there again
    • Leisure trip
    • Family with young children
    • Queen Room with Two Queen Beds - Non-Smoking
    • Stayed 1 night
    • Submitted via mobile

    Mold in toilets Did not smell good Overall just dirty and needs major updating. Even paint or good cleaning might help

    Location

    Stayed in March 2024

  • Reviewed: 12 January 2024

    1.0
    I was unpleasantly surprised.
    • Leisure trip
    • Solo traveller
    • Superior King Room - Non-Smoking
    • Stayed 1 night

    My booking confirmation information didn't include the $15 pet fee. Thankfully the desk clerk waived the fee. The room smelled like dog odor, there were dead bugs on the bathroom floor. I saw a cockroach on the desk, the desk and the table between the beds had water ring marks and spills from a previous guest. The orange juice was thick and brown. The only breakfast was one prepackaged Honey Bun for everyone.

    The location was convenient and the bed was comfortable.

    Stayed in January 2024

Showing 1 – 25

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