163 Bernham Drive Northwest, Cleveland, TN 37312, United States
#24 of 25 hotels in Cleveland
Guests' ChoiceBased on 66 hotel reviews
5.2Cleanliness
5.9
Comfort
5.6
Location
6.6
Facilities
5.6
Staff
6.7
Value for money
5.4
Free WiFi
5.0
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Showing 1 – 25
Reviewed: 25 May 2025
Cundiff
United StatesThe mattresses were very hard and lumpy, we were in room 105 and could feel the springs in the mattress. There's also a metal rail going around the bed, that I cut both my knees open on That metal rail for it has sharp edges when I pushed hard against it to reach across the bed.
Stayed in May 2025
Reviewed: 3 January 2025
Joseph
United StatesThe non-smoking room smelled of cigarette smoke. There were roaches in the bathroom and in my bed. Plastered holes were not painted over. The entire room needs a deep cleaning. Pre-checking in online was a waste of time as front desk didn’t receive my info and I had to go through the process again.
Friendly front desk staff
Stayed in January 2025
Reviewed: 20 October 2024
Ronald
United StatesWhen I opened the curtain in the morning to look out the window, there was plywood covering half the window. For the amount of money, I shouldn't be in a room that has to have windows boarded up
It seemed clean
Stayed in October 2024
Reviewed: 2 September 2024
Cox
United StatesBugs in the room, outside doors to enter the upper level were held open using garbage bags, my guess no ac in the hall, it was at least 100° in there. The door handle to my room was jammed had to Magiver it closed every single time I left, easy fix from the inside. The shower was awful, barely any water came out of the shower head, wish I could've showered under the spiket tons of water pressure under there. Room smelled weird. Pool was rather uninviting, Super glad I did not need to spend much time at this hotel.
It was quiet.
Stayed in September 2024
Reviewed: 28 October 2023
Insaneike
United StatesStaff were 6v
Staff were understanding about our room change request, twice.
Stayed in September 2023
Reviewed: 13 August 2023
Sandra
United StatesPillows was horrible. Outside door was open and people smoking right there and smoke blowing back into our room
Staff very friendly
Stayed in August 2023
Reviewed: 2 July 2023
Kujawa
United StatesI booked a king suite and never seen that room I have stayed there multiple times in the last couple months have gotten a basic room each time even if I booked the better one. I don't understand that but maybe they will upgrade me on my next stay.
Employees were nice
Stayed in May 2023
Reviewed: 5 June 2023
Ashley
United StatesThe bathroom is a little small. The floors were filthy to where we had to wear flip flops because your feet would be black. There were tenants that were taken up 5 parking spaces at a time. The metal bottom of the bed make alot noises while sleeping. Water pressure and hot water suck.
I liked the pool and that we had a big enough room for my family. Especially the king bed and queen bed. Never saw that before.
Stayed in June 2023
Reviewed: 12 April 2023
Kristi
United Statesthey advertised breakfast included. this consisted of granola bars, juice, and coffee very disappointing
it was clean and right off the highway.
Stayed in April 2023
Reviewed: 12 September 2022
Johnny
United StatesHad bugs in my room
Stayed in September 2022
Reviewed: 5 September 2025
Emmert
United StatesIt was infested with bed bugs the hotel mgt refused to give me my money bk everything I own had to be treated or thedoo
The location
Stayed in August 2025
Reviewed: 23 May 2025
Joseph
United StatesRoaches on ceiling, ac didn't blow cold air,hottub didn't work and basically shity to charge 162 buks and I really want refund cause whole reason we got room was for hottub didn't work pubic hairs n bottom of it had to clean it out and filled with water to see didn't work.. im calling bbb ,news about it.i want refund
Nothing place needs tore down.
Stayed in May 2025
Reviewed: 29 April 2025
Vanessa
United StatesWas given smoking option when booking but Susan said no upon checking in and when expressing my concern she ran my card and said no refund. Very rude
Nothing
Stayed in April 2025
Reviewed: 31 March 2025
Tonya
United StatesThis property was so dirty, it had 50+years of cigarette smoke, there was stains all over the bedspread, blankets, sheets, curtains, blinds, walls and water stains ceiling. The bedspread and blankets had holes in them, toilet seat was so gross, they had painted over all the stains on it. Burnt stains on bathtub, all the outlets and switches were cracked broken and stained, the bathroom door was falling apart, and the white door was brown from all the dirt from people touching it. The carpet down the hallway was so filthy and old, again the smell off cigarette smoke was so strong. Room carpet, disgusting and stained. Hairdryer on was had wires showing with some electrical tape half covering it.
Nothing
Stayed in March 2025
Reviewed: 15 February 2025
Melody
United StatesThe room reeked of smoke and wanted non smoking
Front desk worker was polite and helpful
Stayed in February 2025
Reviewed: 1 October 2024
Price
United StatesNothing
Nice clean queit stay
Stayed in September 2024
Reviewed: 17 June 2024
Mandy
United StatesWas not the cleanest.
Customer service was great.
Stayed in June 2024
Reviewed: 6 June 2024
April
United StatesThere was nothing to like
Only thing good was the man at the front desk
Stayed in June 2024
Reviewed: 27 May 2024
Hannah
United Statesi wished they had a bigger breakfast but don't get me wrong....the waffles were absolutely slap!
the whole vibe. it was really just all around relaxing and very comfortable.
Stayed in May 2024
Reviewed: 26 May 2024
Christopher
United StatesLocation was a little Erie at night so we parked close to the office.
It was clean
Stayed in May 2024
Reviewed: 2 May 2024
Carol
United StatesThe facilities were run down and poorly maintained. Hard & uncomfortable beds, poor lighting in rooms, mold in the shower & an unpleasant odor in the room. The outside door did not seal properly and there was a 1/8" gap around the door to the outside. The locks on the door did not work properly. Advertised breakfast consisted of coffee & OJ.
My friend and I were attending a conference and the location of the hotel was excellent.
Stayed in April 2024
Reviewed: 30 April 2024
Rendie
United StatesRoaches. In the room Marijuana smoking in adjacent rooms. The outdoor pool had stagnant water. Vending machines are broken and empty.
N/A
Stayed in April 2024
Reviewed: 23 March 2024
Leeann
United StatesMold in toilets Did not smell good Overall just dirty and needs major updating. Even paint or good cleaning might help
Location
Stayed in March 2024
Reviewed: 12 January 2024
Grace
United StatesMy booking confirmation information didn't include the $15 pet fee. Thankfully the desk clerk waived the fee. The room smelled like dog odor, there were dead bugs on the bathroom floor. I saw a cockroach on the desk, the desk and the table between the beds had water ring marks and spills from a previous guest. The orange juice was thick and brown. The only breakfast was one prepackaged Honey Bun for everyone.
The location was convenient and the bed was comfortable.
Stayed in January 2024
Showing 1 – 25
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