265 East Highway 550, Bernalillo, NM 87004, United States
#3 of 4 hotels in Bernalillo
Guests' ChoiceBased on 332 hotel reviews
7.6Cleanliness
8.0
Comfort
8.0
Location
8.3
Facilities
7.5
Staff
8.6
Value for money
8.1
Free WiFi
6.1
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End of dialog contentReviewed: 1 September 2025
Chester
United StatesThe graffiti on the door and it could've been cleaner on the floors
The location
Stayed in August 2025
Reviewed: 29 August 2025
Christopher
United StatesAir conditioner was very noisy
Staff is great. Room was clean and bedding was very comfortable.
Stayed in August 2025
Reviewed: 28 August 2025
Bonnie
United StatesEasy to get to
Stayed in August 2025
Reviewed: 22 August 2025
William
United StatesBigger breakfast selection. Convenient side door entrance. Sculpture garden was interesting.
Limited. Not enough selection.
Stayed in August 2025
Reviewed: 22 August 2025
Roy
United StatesLike I said breakfast
Breakfast need improvement location is great .
Stayed in August 2025
Reviewed: 19 August 2025
Vjwalter
United StatesIf all the outlets in the room were working.
Being close to the freeway. The stores and eatery were within walking distance.
Stayed in August 2025
Reviewed: 18 August 2025
Margaret
United StatesTv
Price and location
Stayed in August 2025
Reviewed: 18 August 2025
Anne
United StatesThe hallway rugs were dungie and no fresh air. The yard outside was poorly kept. The tv channel selection was all ads. The AC was hard to regulate. The breakfast was meager.
The bed was comfortable. The room was comfortable and quiet
Stayed in August 2025
Reviewed: 10 August 2025
Christina
United StatesThere were only a couple of things we disliked. While the shower was amazingly refreshing, the drain didn't drain the water well. It was just slow to drain. On another matter, when we turned off the lights it would also turn off the charging locations connected to the lights. Thankfully we had an extra adapter with multiple plugins that worked for the issue.
The customer service at this location was excellent. The staff made it well worth the stay. They were informative and worked with us when we needed anything. The room was comfortable and the A/C, I believe was from the artic. It worked so well that we actually had to turn it up so we wouldn't freeze. We had to even ask for another blanket to keep warm, however it was over 100° and we didn't want to chance getting too hot since we were in the area for hospital services. The shower was super refreshing with a pulsating showerhead and it stayed nice and hot during all our showers.
Stayed in August 2025
Reviewed: 4 August 2025
Manuelita
United Stateseverything was good,
Were actually didnt get breakfast, we just wanted to sleep in a little longer ,being that we finally made it about 1AM, ,but I'm sure we would have enjoyed it.
Stayed in August 2025
Reviewed: 26 July 2025
Pete
United StatesNot bad just needs to have some touch up paint where the replaced light fixtures and the shower head needs to be cleaned or replaced
Staff was very friendly the bed was amazing
Stayed in July 2025
Reviewed: 25 July 2025
Jean
United StatesWater from the shower ran all over the floor even though the shower curtain was inside the tub. No cart to transport baggage, the breakfast was lousy, it would be better not to advertise free breakfast than to present what was offered. Its like insulting your intelligence.
Clean room with comfortable bed, nothing more, we got a good night's sleep. It also had a refrigerator and a microwave.
Stayed in July 2025
Reviewed: 21 July 2025
Cleo
United StatesThe breakfast left a lot to be desired. It consisted of muffins and cold cereal.
The location and price were good. The hotel staff were friendly and helpful. The room was clean and comfortable.
Stayed in July 2025
Reviewed: 21 July 2025
Gutierrez
United StatesCleanliness......carpets on the stairs were filthy.
Early check-in was provided for an additional fee. We were able to check-in at 9am! Instead of 3pm and that was WONDERFUL!!
Stayed in July 2025
Reviewed: 20 July 2025
James
United StatesBreakfast!! Much to be desired.
Breakfast was the negative aspect of our visit. Very inadequate. Very little to offer. Morning and evening clerk was great. We have stayed here before and he remembered us and was very personable.
Stayed in July 2025
Reviewed: 22 June 2025
Giselle
United StatesOne of the doors to the outside did not close properly. The bathtub, although clean, was stained.
Very kind and helpful staff. The dryer in the guest laundry was not working but Emerson helped us with a solution. Also, in the morning we came late to breakfast (after the posted hours) but the nice lady at the desk kindly gave us a couple of muffins.
Stayed in June 2025
Reviewed: 12 June 2025
Robbie
United StatesThe pool was closed the entire weekend. Breakfast was not a great option.
Rooms were clean and beds were comfortable
Stayed in June 2025
Reviewed: 2 June 2025
Debi
United StatesCarpeting throughout the main walkways was very very dirty.
Rooms were clean and comfortable. The stairway carpeting and carpet in hallways definitely could use some cleaning. Although it is an older hotel, the rooms were decent with newer flooring which was much better than carpet. Staff was very pleasant. Overall the value was good.
Stayed in May 2025
Reviewed: 19 May 2025
Kori
United StatesOur door could be pushed open with no key inserted. The walls were very thin.
The staff was very friendly and the location was good. Rooms were clean.
Stayed in May 2025
Reviewed: 24 April 2025
Frenz
United StatesBreakfast was limited
The afternoon staff put us in a room close to an entrance to bring our bikes in
Stayed in April 2025
Reviewed: 9 April 2025
Joanne
AustraliaCheck in was easy. Staff friendly and very helpful. Room was clean and beds comfortable. Room was old and tired. The bathroom door was stapled together. Not well sound-proofed though. Woke with every voice.
Stayed in March 2025
Reviewed: 7 April 2025
Regina
United StatesVery clean, great price, location perfect for visiting family
Stayed in April 2025
Reviewed: 17 March 2025
Jenny
United StatesYou could hear everything in the hallway and all the banging from the above room.
Friendly staff
Stayed in March 2025
Reviewed: 3 March 2025
Debbie
United StatesEverything in the room worked fine!
The Staff made me feel comfortable!
Stayed in March 2025
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