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  5. Reviews of Phoenix Hotel Brooklyn Sunset Park

Reviews of Phoenix Hotel Brooklyn Sunset Park 2 stars

517 39th Street, Brooklyn, NY 11232, United States

#70 of 74 hotels in Brooklyn

Guests' Choice

Review score

Based on 661 hotel reviews

5.2

Score breakdown

  • Cleanliness

    5.9

  • Comfort

    5.8

  • Location

    7.1

  • Facilities

    5.7

  • Staff

    6.8

  • Value for money

    6.0

  • Free WiFi

    7.7

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Showing 1 – 25

  • Reviewed: 3 September 2025

    6.0
    Pleasant
    • Leisure trip
    • Couple
    • Standard King Room
    • Stayed 2 nights
    • Submitted via mobile

    I didn’t like no parking I have to find a street parking I have to walk 4 floors no elevator was very bad

    Nothing about it to like people was smoking inside the room was good enough

    Stayed in September 2025

  • Reviewed: 29 August 2025

    5.0
    Average At Best
    • Leisure trip
    • Solo traveller
    • Standard King Room
    • Stayed 1 night
    • Submitted via mobile

    My reservation was not there when I arrived and I went to considerable effort To get my room I had to even call the police Furthermore the elevator was broken That was not indicated Explanation Stop edito

    I like that it was a very clean

    Stayed in August 2025

  • Reviewed: 26 July 2025

    5.0
    Bad there's no hot water
    • Leisure trip
    • Family with young children
    • Standard King Room
    • Stayed 2 nights
    • Submitted via mobile

    The property isn't an good condition

    So so

    Stayed in July 2025

  • Reviewed: 23 July 2025

    4.0
    I will not respond.
    • Leisure trip
    • Family with young children
    • Superior King Room
    • Stayed 4 nights
    • Submitted via mobile

    Shortage of towels I had two rooms with 6 people in total and had to continue asking for towels like there was a shortage in the whole city. Sometimes no parking if the lot was full.

    Cleanliness

    Stayed in July 2025

  • Reviewed: 14 July 2025

    6.0
    It was worth the money, for a short stay.
    • Leisure trip
    • Family with young children
    • Standard King Room
    • Stayed 2 nights
    • Submitted via mobile

    Some areas needs to be a little more cleaner, rooms should be updated with microwaves, and they should upgrade some of their amenities..

    The attention of the customer service was on point, accessible to transportation, close to tour attractions.

    Stayed in July 2025

  • Reviewed: 29 June 2025

    6.0
    Pleasant
    • Leisure trip
    • Family with young children
    • Standard Queen Room
    • Stayed 8 nights
    • Submitted via mobile

    Unfortunately, it is a hotel also testifying to the offer of rooms for hours, which is why it is not pleasant. A lot of technical faults in the rooms, a broken elevator .I will not come back

    XXX

    Stayed in June 2025

  • Reviewed: 21 June 2025

    6.0
    Good
    • Leisure trip
    • Couple
    • Double Room with Two Double Beds
    • Stayed 2 nights
    • Submitted via mobile

    Bad internet connection

    Good service

    Stayed in June 2025

  • Reviewed: 3 June 2025

    4.0
    Could be worse ….
    • Leisure trip
    • Family with young children
    • Standard King Room
    • Stayed 1 night
    • Submitted via mobile

    I booked 2 rooms for 4 adults and 1 child there was no additional bed for a child It’s happens to me first time ever.. we also didn’t get an extra towel … Water was quite cold when I was taking shower . Room really small would say tiny but bed was quite big

    Big clean bed … and nice view on Manhattan!

    Stayed in May 2025

  • Reviewed: 24 April 2025

    5.0
    Stay was pleasant.
    • Business trip
    • Solo traveller
    • Standard Queen Room
    • Stayed 3 nights
    • Submitted via mobile

    The rooms could be better equipped.

    There is always room for improvement, but the staff was nice .

    Stayed in April 2025

  • Reviewed: 1 April 2025

    4.0
    Disappointing
    • Leisure trip
    • Couple
    • Standard Queen Room
    • Stayed 4 nights
    • Submitted via mobile

    Not very clean

    The location

    Stayed in April 2025

  • Reviewed: 22 March 2025

    5.0
    Passable
    • Leisure trip
    • Solo traveller
    • Standard Queen Room
    • Stayed 1 night
    • Submitted via mobile

    I saw roaches

    Stayed in March 2025

  • Reviewed: 11 March 2025

    6.0
    Could use improvement and still a great option for the price with the view and location.
    • Leisure trip
    • Solo traveller
    • Standard Queen Room
    • Stayed 3 nights
    • Submitted via mobile

    Some room updates needed- fitting the deadbolt in the door jam, bedside lighting, not enough towels, missing blanket. I spoke with the staff at the front desk to get a blanket and a hair dryer.

    Room view and mini fridge, nearby businesses and stations for the transit system

    Stayed in March 2025

  • Reviewed: 26 February 2025

    6.0
    Pleasant
    • Leisure trip
    • Couple
    • Standard Queen Room
    • Stayed 1 night
    • Submitted via mobile

    When I checked in there was a dirty face cloth in the shower

    I liked the view room 601

    Stayed in February 2025

  • Reviewed: 1 February 2025

    6.0
    Pleasant
    • Leisure trip
    • Family with young children
    • Standard Queen Room
    • Stayed 1 night
    • Submitted via mobile

    The bathroom and photos on the wall

    Room needs a comforter

    Stayed in January 2025

  • Reviewed: 18 December 2024

    5.0
    I don’t recommend even if the price is low
    • Leisure trip
    • Group
    • Double Room with Two Double Beds
    • Stayed 3 nights
    • Submitted via mobile

    La chambre paraissait propre mais nous avons trouvé des cafards aux sols et dans la salle de bain

    good location 7min walk from the metro and 40min by metro from Manhattan. Nice staff.

    Stayed in December 2024

  • Reviewed: 8 December 2024

    5.0
    Passable
    • Leisure trip
    • Group
    • Double Room with Two Double Beds
    • Stayed 2 nights
    • Submitted via mobile

    Dirty

    Staff is so nice and helpful

    Stayed in December 2024

  • Reviewed: 15 November 2024

    6.0
    Pleasant
    • Leisure trip
    • Couple
    • Standard Queen Room
    • Stayed 2 nights
    • Submitted via mobile

    The elevator didn’t work at all and I had to go up by the stairs carrying my stuff it was the worst

    Stayed in September 2024

  • Reviewed: 5 June 2024

    4.0
    Last minute book looking for closer to $110.00 but this popped up. Didn’t realize several were the same price but I rush
    • Leisure trip
    • Solo traveller
    • Standard Queen Room
    • Stayed 1 night
    • Submitted via mobile

    Wasn’t actually the property but the area . Not so safe was the feeling.

    at that time of night price was reasonable.

    Stayed in June 2024

  • Reviewed: 12 March 2024

    5.0
    Never again
    • Leisure trip
    • Solo traveller
    • Standard Queen Room
    • Stayed 1 night
    • Submitted via mobile

    That it was not a hotel

    I didn’t check in

    Stayed in March 2024

  • Reviewed: 4 December 2023

    4.0
    it was somewhere to sleep, . . all be it not that comfortable, . .& to have a shower, . .
    • Leisure trip
    • Group
    • Double Room with Two Double Beds
    • Stayed 5 nights

    the room was smaller than we were expecting, . . one of the double beds had a dip in the middle!! . .obviously had a lot of use!! (if you know what i mean!!) & needs to be changed! . . the facilities that were mentioned on the website, which was one of the reasons we chose the accommodation were non existent! . .so we were not impressed, . .ie, hairdryer, kettle, tea & coffee maker, iron, . .we asked about these items, it was like we were asking for gold, . .we said it should,nt be on the website if its not available! . .it was the end of our second day, . .when we had some of the items left in our room, . .plus a lot of the other rooms seemed to be being used like a half way house!! . .young mums with children, . .

    not a lot!! . .

    Stayed in December 2023

  • Reviewed: 2 December 2023

    6.0
    It was ok. Would stay again if I could get the same room. Best view hands down
    • Leisure trip
    • Couple
    • Standard Queen Room
    • Stayed 1 night
    • Submitted via mobile

    The bathroom to be more spacious and more parking there's only 6 parking spots in the parking lot.

    The 1 queen room was spacious. The bathroom is small. The room does have a fridge. There's a microwave in the lobby. The room I stayed in 601 had the best view of sunset park. You can see the tower. You can see the more state building. The empire State building. Its looks so pretty at night with all the lights lit up.

    Stayed in December 2023

  • Reviewed: 10 November 2023

    5.0
    Safe community
    • Business trip
    • Couple
    • Standard Queen Room
    • Stayed 7 nights
    • Submitted via mobile

    Pricey for the standard

    No breakfast. Great location

    Stayed in October 2023

  • Reviewed: 3 November 2023

    5.0
    Come for the Parking, stay for the relative comfort...
    • Business trip
    • Group
    • Double Room with Two Double Beds
    • Stayed 3 nights

    I killed a roach in the bathroom the 2nd day; the faucet fixture was wobbly; the room smelled of detergent and although they told me 3pm check-in, I arrived at 4:30 and had to wait literally an HOUR in their sketchy lobby to get in. They gave me NO discount - and to the contrary, while I was showing $169 as the rental while I was there, for the Sunday - I paid well over $400 a night for the Thursday thru Saturday period, which is ridiculous for a 2 star hotel in Brooklyn. WAY TOO EXPENSIVE (not a great value). We were on the 2nd floor and the street outside was loud all night with traffic. Also, there was a lot of trash in the back lot - half was removed one day - but I'm not sure why it was in loose bags.

    What I most appreciated was that I was able to park for the duration of my stay, and even on the day I checked out. They had the room, but it was nice of them to let me park. They have LOTS of cameras, and my vehicle felt safe. Plus, being 7'2" it was nice that I could be outdoors - though their basement lot might have accommodated me as well - so that was great. The fridge worked, the shower was fine, it felt clean, and with the window closed, the street was less deafening. NEIGHBORHOOD AWESOMENESS: best diner & staff on the corner & exceptional Mexican across from it (Maria's), took care of our food needs quite well!

    Stayed in October 2023

  • Reviewed: 25 October 2023

    6.0
    It was ok, but I'll look elsewhere next time.
    • Business trip
    • Solo traveller
    • Standard Queen Room
    • Stayed 2 nights

    The room itself reminded me of a regular house room but worn out. Walls and furniture had dents and stains. Fridge was very small and had a weird extended board piece on the fridge door. More importantly my room, 505, door doesn't close properly - you have to slam it to close and it doesn't align properly so the dead bolt doesn't go in.

    First come first serve parking as it is a bit isolated away from the street which was nice. Bed was actually comfortable compared to other hotels I've stayed in the area. Wallpaper was tacky and amusing.

    Stayed in October 2023

Showing 1 – 25

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