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Reviews of MainStay Suites Raleigh - Cary 2 stars

1020 Buck Jones Road, Raleigh, NC 27606, United States

#60 of 78 hotels in Raleigh

Guests' Choice

Review score

Based on 192 hotel reviews

6.8

Score breakdown

  • Cleanliness

    7.1

  • Comfort

    7.2

  • Location

    7.9

  • Facilities

    7.2

  • Staff

    8.2

  • Value for money

    7.6

  • Free WiFi

    8.0

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Showing 1 – 25

  • Reviewed: 20 April 2025

    6.0
    All in all, it was a good stay outside of the bed, but the price was very good, which made up for that where I will stay
    • Leisure trip
    • Couple
    • Standard Queen Room - Non-Smoking
    • Stayed 1 night
    • Submitted via mobile

    The kitchen was not fully equipped with pots and pans, and the utilities that were there were not clean. The bed was very uncomfortable. The foot raised up in the head went down.

    I love the space and the staff was very nice. Very quiet.

    Stayed in April 2025

  • Reviewed: 20 April 2025

    6.0
    Convience price was good staff is friendly
    • Leisure trip
    • Couple
    • Queen Suite with Accessible Tub and Sofabed - Accessible/Non Smoking
    • Stayed 4 nights
    • Submitted via mobile

    Need to update rooms

    Location and price

    Stayed in April 2025

  • Reviewed: 7 April 2025

    7.0
    Good
    • Leisure trip
    • Family with young children
    • Queen Suite with Roll-In Shower - Accessible/Non Smoking
    • Stayed 1 night
    • Submitted via mobile

    Friendly staff. Whole place feels a little outdated - could use some fresh paint, etc, in the hallways Comfortable beds

    Stayed in April 2025

  • Reviewed: 17 March 2025

    7.0
    Good
    • Business trip
    • Family with young children
    • Queen Room with Tub - Accessible/Non-Smoking
    • Stayed 1 night
    • Submitted via mobile

    Loud fridge, dirty curtains, no breakfast, pillows too soft

    Spacious room, ice maker in room, friendly staff

    Stayed in March 2025

  • Reviewed: 4 March 2025

    6.0
    Pleasant
    • Leisure trip
    • Couple
    • Standard Queen Room - Non-Smoking
    • Stayed 2 nights

    the sheets had stains, the bathroom floor was dirty and covered in what looked like pubic hair, the towels provided had hairs weaved through them

    Stayed in March 2025

  • Reviewed: 3 March 2025

    8.0
    Room nice, staff not trained for hospitality!
    • Leisure trip
    • Family with young children
    • Double Suite with Two Double Beds - Non Smoking
    • Stayed 2 nights
    • Submitted via mobile

    Had confirmation of double bed suite. Checked in and was given single bed. Showed confirmation and was told it was a booking.com issue not a hotel issue. Rather than try to argue I asked how can we rectify and she said I could pay 180 extra dollars to get a room that I had a confirmation for. Not a fun first few hours in town after an almost 9 hour drive. No apologies for any mix up, no smile or even a cordial attitude. Site showed breakfast and when I asked, she did not even look at me and just said no, and walked to the back to turn her music back up.

    Clean room, clean property, comfy bed. Sunday morning front desk lady was the only one who smiled and told us to have a good day and safe travels.

    Stayed in March 2025

  • Reviewed: 16 February 2025

    8.0
    Very good
    • Leisure trip
    • Family with young children
    • Standard Queen Room - Non-Smoking
    • Stayed 2 nights
    • Submitted via mobile

    Room shared a door with another room and the people were really loud during the night

    It was pretty clean and everyone was helpful and nice

    Stayed in February 2025

  • Reviewed: 20 November 2024

    6.0
    troubling.
    • Leisure trip
    • Couple
    • Standard Queen Room - Non-Smoking
    • Stayed 1 night

    It was nasty. The sheets were dingy and very wrinkled. Normally, I always sanitize the rooms, but this one was dirty.

    I liked the kitchen. It was not clean though. I used a whole bottle of sanitizer to clean this suite.

    Stayed in November 2024

  • Reviewed: 21 October 2024

    7.0
    Good
    • Leisure trip
    • People with friends
    • Standard Queen Room - Non-Smoking
    • Stayed 1 night
    • Submitted via mobile

    The toilet didn’t flush properly and we found a bug

    Bed was comfortable and temperature was nice

    Stayed in October 2024

  • Reviewed: 5 October 2024

    8.0
    Very good
    • Leisure trip
    • Couple
    • Standard Queen Room - Non-Smoking
    • Stayed 2 nights
    • Submitted via mobile

    Locaton

    Stayed in August 2024

  • Reviewed: 14 July 2024

    8.0
    Great hotel convenient to everything
    • With a pet
    • Leisure trip
    • Solo traveller
    • Standard Queen Room - Non-Smoking
    • Stayed 7 nights
    • Submitted via mobile

    The entrance doors that are convenient to your room are not accessible to come back in but can go out the hotel do not want you to prop the doors open only the main entrance door in the lobby and the door on the opposite entrance of the lobby works with your card other than that the hotel is good

    Nice staff very helpful

    Stayed in July 2024

  • Reviewed: 5 June 2024

    8.0
    Very good
    • Leisure trip
    • Family with young children
    • Queen Suite with Roll-in Shower and Sofa Bed - Accessible/Non Smoking
    • Stayed 1 night
    • Submitted via mobile

    Wish there were snacks or drinks somewhere in the location. And didn’t know breakfast was offered. But everything else was so nice.

    I didn’t realize there was breakfast!

    Stayed in June 2024

  • Reviewed: 20 May 2024

    6.0
    The staff should be able to change the room without contacting booking.com
    • Leisure trip
    • Family with young children
    • Double Suite with Two Double Beds - Non Smoking
    • Stayed 1 night

    I didn't like the staff. They was unable to change my room to a 2-bed given that it was on a tuesday on as per staff, there were plenty of rooms available. I had to contact booking.com which took about 30 minutes to get them to change my room.

    I liked the room.

    Stayed in May 2024

  • Reviewed: 19 May 2024

    8.0
    Very good
    • Leisure trip
    • Couple
    • Standard Queen Room - Non-Smoking
    • Stayed 1 night
    • Submitted via mobile

    Room had very sticky floors and smelled like an ashtray

    Close to center of town

    Stayed in May 2024

  • Reviewed: 28 February 2024

    8.0
    Very pleased
    • Business trip
    • Solo traveller
    • Standard Queen Room - Non-Smoking
    • Stayed 1 night
    • Submitted via mobile

    Attendant at counter quick, efficient, and courteous, room was clean and comfortable.

    Stayed in February 2024

  • Reviewed: 23 February 2024

    6.0
    A okay stay..
    • Leisure trip
    • Solo traveller
    • Standard Queen Room - Non-Smoking
    • Stayed 2 nights
    • Submitted via mobile

    Vending machines. Someone stole my food from the reception area, I saw them with my food and when I brought up to the front desk, they basically just shrug it off.

    The property was well cared for, clean, only thing the vending machine was lacking snacks.

    Stayed in February 2024

  • Reviewed: 20 November 2023

    8.0
    Overall, it was nice. The shortcomings were quickly corrected by the staff and they were very friendly and apologetic.
    • Leisure trip
    • Family with young children
    • Queen Suite with Sofa Bed - Non-Smoking
    • Stayed 2 nights
    • Submitted via mobile

    The minor things (soap, toilet paper, etc.) were forgotten in our room so we had to go ask for them. The staff was very apologetic.

    Very clean lobby and room.

    Stayed in November 2023

  • Reviewed: 8 November 2023

    8.0
    Very good
    • Leisure trip
    • Couple
    • Queen Room with Tub - Accessible/Non-Smoking
    • Stayed 5 nights
    • Submitted via mobile

    Room wasn’t fully cleaned when we arrived. Something splattered on side of fridge, dirty dishes in dishwasher, floor needed mopped in bathroom and kitchenette. Cable went out at one point, so I called the front desk and was told I’d need to check the connections behind the tv which was attached to wall. Disappointed that there was no breakfast.

    Stayed in November 2023

  • Reviewed: 18 October 2023

    8.0
    Very good
    • Business trip
    • Solo traveller
    • Standard Queen Room - Non-Smoking
    • Stayed 1 night
    • Submitted via mobile

    Room was recently renovated, had good amenities.

    Stayed in October 2023

  • Reviewed: 4 June 2023

    6.0
    Judge for yourself
    • Leisure trip
    • Couple
    • Queen Suite with Sofa Bed - Non-Smoking
    • Stayed 1 night
    • Submitted via mobile

    No breakfast whatsoever, no exercise room/equipment, no pool

    The location was good

    Stayed in May 2023

  • Reviewed: 13 May 2023

    8.0
    Very good
    • Leisure trip
    • People with friends
    • Standard Queen Room - Non-Smoking
    • Stayed 1 night
    • Submitted via mobile

    Desk clerk was not very hospitable.

    Hidden from the main road and was like mini apartment.

    Stayed in May 2023

  • Reviewed: 19 April 2023

    7.0
    Overall my stay was nice.
    • Leisure trip
    • Solo traveller
    • Standard Queen Room - Non-Smoking
    • Stayed 7 nights
    • Submitted via mobile

    Downside they are under construction so you can hear that most of the day, and the wifi was terrible along with cellular service.

    The rooms were very clean and overall the facility is quiet which is great for work.

    Stayed in March 2023

  • Reviewed: 4 April 2023

    8.0
    Very good
    • Leisure trip
    • Solo traveller
    • Standard Queen Room - Non-Smoking
    • Stayed 1 night
    • Submitted via mobile

    I understand they are going through a major renovation, but whoever is doing the work for them could be better about where they leave the debris. In the hallway isn't that great of a place for things like that to be. I also hope they replace the bedframes soon. Mine was a little rocky if you set on the bottom edge.

    The location is good and pretty quiet. The staff I encountered was very friendly. It was a decent stay for the price, and considering they are going through renovations.

    Stayed in April 2023

  • Reviewed: 9 January 2023

    8.0
    Great hotel for the price in a very convenient location!
    • Leisure trip
    • Couple
    • Standard Queen Room - Non-Smoking
    • Stayed 4 nights

    They did not change linens/or provide fresh towels even after we asked, but that maybe the nature of a long stay hotel. We had to ask for additional toilet paper at the front desk which the attendant gave us immediately and she was very friendly. Did find one small roach in the bathroom but otherwise the hotel and room were clean.

    Very large room with great kitchen. Had two TVs one in the living area and one in the enclosed bedroom. Great location right off the interstate and in the upscale Cary suburb. Yet is was quiet and only a few miles from downtown Raleigh!

    Stayed in December 2022

Showing 1 – 25

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