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Reviews of Birch Hill Suites Columbia 2 stars

3100 Wingate Court, Columbia, MO 65201, United States

#32 of 32 hotels in Columbia

Guests' Choice

Review score

Based on 77 hotel reviews

3.0

Score breakdown

  • Cleanliness

    4.2

  • Comfort

    4.3

  • Location

    5.3

  • Facilities

    4.0

  • Staff

    5.6

  • Value for money

    4.3

  • Free WiFi

    7.5

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Showing 1 – 25

  • Reviewed: 30 August 2025

    2.0
    Horribke
    • Leisure trip
    • Family with young children
    • Queen Studio - Non-Smoking
    • Stayed 1 night
    • Submitted via mobile

    Had to go to room 127 to check in Prostitution everywhere

    Nothing

    Stayed in August 2025

  • Reviewed: 27 April 2025

    2.0
    Shaking my head. You get what you pay for 🤦‍♀️
    • Leisure trip
    • Couple
    • Efficiency Queen Room - Smoking/Interior Corridor
    • Stayed 7 nights
    • Submitted via mobile

    Dirty and very unorganized. Staff unaware of things going on and causing drama. Unprofessional. Disrespectful even coming through the front door.

    No additional deposit when you got to property.

    Stayed in April 2025

  • Reviewed: 15 March 2025

    4.0
    Was a very uncomfortable stay.
    • Business trip
    • Couple
    • Efficiency Queen Room - Smoking/Interior Corridor
    • Stayed 7 nights
    • Submitted via mobile

    Roaches ! Saw them crawling in the hallway and in the room. This I can’t handle . People use this hotel as their home so they allow them to live there. Felt as if we didn’t belong because we didn’t do drugs. Everyone you seen seemed like they were on Meth, crack etc. roaming the halls, always crowding the front desk. Our neighbors ( and others) were always fighting and screaming, banging the walls. The lady across from us fell asleep cooking and her room caught fire. Not this first time this happened. Fire alarms always going off and someone always banging in somebody’s door. Also I heard the woman next door yell at her man talking about “ you better not point that thing at me again. What you think I’m scared ? “. So sounded like he had a gun. Was a very uncomfortable stay but we had no choice due to work. Again the staff is amazing they just need to only allow locals to stay short period of time, go back to non smoking and smoking rooms. The smell wasn’t all that great either

    Staff was amazing! And room was spacious

    Stayed in February 2025

  • Reviewed: 20 March 2024

    2.0
    I would prefer sleeping in my car than staying another night here again.
    • Business trip
    • Couple
    • Queen Studio - Non-Smoking
    • Stayed 1 night
    • Submitted via mobile

    Lots of trash and dog poop in the halls. Smells like weed and poop. Not clean. Payed $84 a night for a budget stay but thats actually way too expensive for what I got. Not a single cup or any kitchen ware even though theres a kitchen. No soaps in the bathroom except tiny bar of soap. Was given the flattest, tiniest pillows. Loud and dirty.

    Staffs were nice but doesn’t make up for the terrible condition of the place.

    Stayed in March 2024

  • Reviewed: 30 December 2023

    2.0
    Very poor
    • Leisure trip
    • Couple
    • Queen Studio - Non-Smoking
    • Stayed 2 nights
    • Submitted via mobile

    Within the very first day I killed 4 roaches. Enough said.QQ

    I liked the stove and the big bathroom. The room was very nice all things considered.

    Stayed in December 2023

  • Reviewed: 24 October 2022

    3.0
    Nice staff, but the property itself should be razed and rebuilt.
    • Leisure trip
    • People with friends
    • Double Room with Two Double Beds - Non-Smoking
    • Stayed 2 nights
    • Submitted via mobile

    Property was in incredible disrepair. NONE of the doors in the building worked properly. The rooms were shoddily renovated and nothing was completed it seemed. TVs didn't work. The smoke detectors in both rooms didn't have batteries. Ice machine didn't work. Rarely was there anyone at the front desk. Air conditioner didn't work in either room. Broken mirror propped up on a wall in one of the room's bathrooms. Outlets that didn't work in both rooms. GFCI without cover in one bathroom. The property should probably be condemned.

    Location worked out well.

    Stayed in October 2022

  • Reviewed: 7 October 2022

    2.0
    Disappointed
    • Business trip
    • Family with young children
    • Queen Studio - Non-Smoking
    • Stayed 1 night
    • Submitted via mobile

    Heavily smoked in room. My clothes and luggage were stained with the smell after I left and can smell it in my truck now. Very beat up, broken and patched everywhere in the room. Smoke detector ripped off and wires hanging, glad there was not a fire while I was there because I would not have been alerted. Bathroom door broken in half and patched badly, chair burnt and stained. Drawers of kitchen area peeling and water damaged or something. At first I thought price was good but not after I was acquainted with the conditions. They had said no refunds so to check things out first, however I was tired and ready for a shower. Slept with my clothes on and items packed ready to leave first thing.

    The staff was friendly. The room, despite the many issues and terrible smell of smoke, otherwise showed that it had been cleaned. Toilet was clean, floor was clean, bed was clean.

    Stayed in October 2022

  • Reviewed: 7 October 2022

    4.0
    We won’t stay here again. The staff were pleasant and that’s the nicest thing about this place.
    • Leisure trip
    • Family with young children
    • Double Room with Two Double Beds - Non-Smoking
    • Stayed 2 nights
    • Submitted via mobile

    it was dirty and dingy and homeless people were everywhere, it didn’t feel safe

    the location was right off hiway

    Stayed in October 2022

  • Reviewed: 1 August 2025

    8.0
    Very good
    • Leisure trip
    • Family with young children
    • Double Room with Two Double Beds - Non-Smoking
    • Stayed 7 nights

    Linen charges seem excessive.

    I like that there is a kitchen area and the bathroom is very large.

    Stayed in July 2025

  • Reviewed: 19 May 2025

    1.0
    Very poor
    • Couple
    • Efficiency Queen Room - Smoking/Interior Corridor
    • Stayed 2 nights
    • Submitted via mobile

    I didn't like anything at all. After seeing establishment, worker and other guests, I now understand how horrific this place was

    worst experience ever. took forever for anyone to come to front desk only to tell me they were overbooked and I had no room. I expect a full refund. this was my daughter's college graduation weekend and had nowhere to stay. horrible!!!!

    Stayed in May 2025

  • Reviewed: 20 April 2025

    1.0
    Very poor
    • Leisure trip
    • Solo traveller
    • Queen Studio - Non-Smoking
    • Stayed 1 night

    I didn't even step out of my car. I just went to a place down the street.

    Stayed in April 2025

  • Reviewed: 12 April 2025

    1.0
    Bad
    • Leisure trip
    • Solo traveller
    • Queen Studio - Non-Smoking
    • Stayed 1 night
    • Submitted via mobile

    Bad

    Bad

    Stayed in March 2025

  • Reviewed: 7 March 2025

    8.0
    The rooms are great, but for the price one would expect the staff to be more helpful.
    • Leisure trip
    • Family with young children
    • Double Room with Two Double Beds - Smoking
    • Stayed 7 nights

    Pricing could have been less confusing; their quote for pet fees was confusing. The main reason we did not stay was the staff. They were not very attentive and even seem irritated when asked questions. Also, when we left there were not any carts to move our belongings out. We had to carry everything ourselves.

    Everything was great except the staff.

    Stayed in March 2025

  • Reviewed: 30 January 2025

    1.0
    Very poor
    • Business trip
    • Couple
    • Queen Studio - Non-Smoking
    • Stayed 4 nights
    • Submitted via mobile

    Honestly, we didn’t like anything of the property. We could not get new towels or new linen during our entire stay. The reason was per the staff that she was in mobile and you only get one set when you first arrive and that is it. The property was disgusting despite people mopping, right as you walk in. There were a lot of drug users, loud music, dogs running through the property at night, etc. There are no non-smoking rooms so every single room was filled of cigarette smoke. It was the worst experience we’ve ever had.

    Nothing

    Stayed in January 2025

  • Reviewed: 9 December 2024

    1.0
    Very poor
    • Leisure trip
    • Couple
    • Efficiency Queen Room - Smoking/Interior Corridor
    • Stayed 1 night
    • Submitted via mobile

    I tried to cancel the booking at the hotel and I have not yet received my refund.

    Stayed in December 2024

  • Reviewed: 26 November 2024

    1.0
    Never again.
    • Business trip
    • Couple
    • Queen Studio - Non-Smoking
    • Stayed 2 nights
    • Submitted via mobile

    The staff locked us out in the middle of the night. Then was clearly ignoring our phone calls until my boyfriend called the Kansas City location. It's also illegal to ask for proof of service animal certification.

    Stayed in November 2024

  • Reviewed: 18 November 2024

    1.0
    It was unsatisfactory and caused stress trying to find a room for the weekend for college football
    • Leisure trip
    • Couple
    • Queen Studio - Non-Smoking
    • Stayed 2 nights

    Called to say we were a few hours away and was told they were getting ready to call me because there was no rooms. I explained I had a confirmation number and had booked 2 months prior. They said it didn't matter they had extended stay for someone. YOU DO NOT EXTEND STAY WHEN YOU HAVE CONFIRMED ROOMS BOOKED!!! I do reservations and know that is not customer care. We had to stay 2 hours away to go to the football game. NOT HAPPY with this experience.

    Stayed in November 2024

  • Reviewed: 4 November 2024

    1.0
    Very poor
    • Leisure trip
    • Family with young children
    • Queen Studio - Non-Smoking
    • Stayed 1 night
    • Submitted via mobile

    They have roaches, lots of roaches

    The lady at the front desk was kind

    Stayed in November 2024

  • Reviewed: 28 October 2024

    6.0
    It was very comfortable
    • Leisure trip
    • Solo traveller
    • Queen Studio - Non-Smoking
    • Stayed 1 night
    • Submitted via mobile

    There wasn't any ice trays or ice machine

    No breakfast

    Stayed in October 2024

  • Reviewed: 21 October 2024

    1.0
    Very unclean and likely unsafe as well.
    • Leisure trip
    • Couple
    • Double Room with Two Double Beds - Non-Smoking
    • Stayed 1 night

    this is a transient facility filled with substance abusers

    Stayed in October 2024

  • Reviewed: 15 October 2024

    1.0
    Crappy
    • Leisure trip
    • Solo traveller
    • Queen Studio - Non-Smoking
    • Stayed 3 nights
    • Submitted via mobile

    Room was filthy as was the hallway, and it smelled

    Stayed in October 2024

  • Reviewed: 24 August 2024

    1.0
    Run Far, Run Fast!
    • Business trip
    • Couple
    • Queen Studio - Non-Smoking
    • Stayed 1 night
    • Submitted via mobile

    Felt like gun shots might ring out at any moment. Rooms weren't secure. Dead bolt wouldn't engage. Homeless people were camping on property, and the property admittedly, voluntarily, repealed the no smoking policy. Don't stay here!

    Price was right, but that was the only thing.

    Stayed in August 2024

  • Reviewed: 22 July 2024

    1.0
    Very poor
    • Leisure trip
    • Couple
    • Queen Studio - Non-Smoking
    • Stayed 1 night
    • Submitted via mobile

    It was full of drug users and cigarette smoke

    Stayed in July 2024

  • Reviewed: 22 July 2024

    1.0
    I will not even make this my last resort to stay
    • Leisure trip
    • Couple
    • Queen Studio - Non-Smoking
    • Stayed 2 nights
    • Submitted via mobile

    Roaches all in my room and the smell

    The place stunk when you went in when I got my room roaches were everywhere the shower was disgusting food stuck on the floor I'm actually looking for a refund... That place is very disgusting

    Stayed in July 2024

Showing 1 – 25

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