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  5. Reviews of Staybridge Suites San Antonio-Stone Oak by IHG

Reviews of Staybridge Suites San Antonio-Stone Oak by IHG 3 stars

808 North Loop 1604 East, San Antonio, TX 78232, United States

#171 of 319 hotels in San Antonio

Guests' Choice

Review score

Based on 91 hotel reviews

7.4

Score breakdown

  • Cleanliness

    7.7

  • Comfort

    7.7

  • Location

    8.2

  • Facilities

    7.3

  • Staff

    7.9

  • Value for money

    7.1

  • Free WiFi

    7.5

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Showing 1 – 25

  • Reviewed: 15 June 2025

    8.0
    My stay was adequate.
    • Leisure trip
    • Couple
    • Queen Studio Suite
    • Stayed 1 night

    Towels were "wimpy" and cheap. In-room coffee service was minimal and weird. Lighting in room was also just not right.

    Breakfast was not what the advertisement suggested. It was adequate—not very good, but not bad.

    Stayed in June 2025

  • Reviewed: 23 March 2025

    8.0
    Excellent stay was unexpectedly good
    • Leisure trip
    • Family with young children
    • One-Bedroom Suite
    • Stayed 2 nights
    • Submitted via mobile

    Shower didn't get very hot and very few tv stations. Sofa bed was just bearable. Could use more dumbbells.. only few available and some without matching pair.

    Excellent all around... Very clean and amenities all better than typically found for properties of this level. Good size exercise room and decent breakfast offerings. Kitchen was well stocked with utensils, dishes, soap. Helpful staff.

    Stayed in March 2025

  • Reviewed: 16 March 2025

    8.0
    All in al, we always enjoy staying at Staybridge suites.
    • Leisure trip
    • Family with young children
    • Two-Bedroom Suite
    • Stayed 1 night
    • Submitted via mobile

    I booked in the wrong side of town

    Good location

    Stayed in March 2025

  • Reviewed: 5 January 2025

    7.0
    It worked for our needs.
    • Leisure trip
    • Family with young children
    • Two-Bedroom Suite
    • Stayed 2 nights

    Body wash dispenser was broken. Coffee provided was not good. I assumed all staybridges were the same since we had stayed in one in the past but they are not.

    Room was nice and breakfast is a plus helped out. Made it easier for family to get started in the morning. Liked that living area was a decent size, so we didn't feel cramped.

    Stayed in January 2025

  • Reviewed: 21 October 2024

    6.0
    Pleasant
    • Leisure trip
    • Family with young children
    • Two-Bedroom Suite
    • Stayed 1 night

    The breakfast could have been better. Definitely needs more options!

    The double room/kitchen area accommodates my family well.

    Stayed in October 2024

  • Reviewed: 6 August 2024

    8.0
    Very good
    • Leisure trip
    • Family with young children
    • One-Bedroom King Suite
    • Stayed 3 nights
    • Submitted via mobile

    Tv should be smart

    Environment

    Stayed in August 2024

  • Reviewed: 16 October 2023

    6.0
    First day was good, second day was not good at all. If there were vacancy at another hotel near by we would have left.
    • Leisure trip
    • Family with young children
    • One-Bedroom Suite
    • Stayed 2 nights
    • Submitted via mobile

    Second day we didn’t get a good sleep due to fire alarms going off. There was also a water leak in one of the main hallways.

    Cleanliness.

    Stayed in October 2023

  • Reviewed: 6 June 2023

    6.0
    It was ok..breakfast needs upgrading and the place was not very clean. The staff was very pleasant
    • Leisure trip
    • Couple
    • Two-Bedroom Suite
    • Stayed 1 night

    The facility was not clean; carpets everywhere full of crumbs and our room , the beds were not made properly.

    The breakfast was not edible. It was powder eggs it seemed and greasy foods..no healthy choices but a few odd things; in fact we did not eat. We enjoyed the fruit infused water and grabbed an apple. the rest was high in fats and all sugar and grease.. We suggest the menu be looked at and shifted for healthier choices; a salad bar would be nice.

    Stayed in June 2023

  • Reviewed: 22 May 2023

    8.0
    very comfortable
    • Leisure trip
    • Solo traveller
    • Queen Studio Suite
    • Stayed 8 nights
    • Submitted via mobile

    slamming doors late at night, early in the morning

    convenient, full size refrigerator, good price

    Stayed in May 2023

  • Reviewed: 20 March 2023

    7.0
    We enjoyed!
    • Leisure trip
    • Group
    • One-Bedroom Suite
    • Stayed 2 nights
    • Submitted via mobile

    My daughter bed had sheets with old blood. Ewwww

    Overall we liked this hotel, family friendly and breakfast was good for those that enjoy the early hours of waking.

    Stayed in March 2023

  • Reviewed: 20 November 2022

    8.0
    Very relaxing and peaceful
    • Leisure trip
    • Solo traveller
    • Studio Queen Suite - Non-Smoking
    • Stayed 8 nights
    • Submitted via mobile

    Shower ran out of hot water

    Breakfast was great location great as well

    Stayed in October 2022

  • Reviewed: 19 September 2022

    8.0
    Very good
    • Leisure trip
    • Couple
    • Studio Suite
    • Stayed 1 night
    • Submitted via mobile

    being told before checkin there were problems with hot water

    ease to get to room

    Stayed in September 2022

  • Reviewed: 18 August 2025

    9.0
    Superb
    • Family with young children
    • Queen Room with Two Queen Beds and Communications Mobility Accessible Roll-In Shower
    • Stayed 1 night
    • Submitted via mobile

    Good

    Good

    Stayed in August 2025

  • Reviewed: 6 July 2025

    4.0
    Will never stay again.
    • Leisure trip
    • Group
    • One-Bedroom Suite
    • Stayed 5 nights
    • Submitted via mobile

    The bathtub was stained and black, there was mold in the caulking, water pressure was horrible, we found 2 roaches in our room, the pullout bed was so unbelievably uncomfortable my kids ended up sleeping on the floor, the lines smelled awful, the washing machines had mold, and smelled disgusting, the dryer took over 2.5 hours to dry my clothes. The breakfast was a joke.. the lobby and the hotel in general smelled horrible. The first night we were there someone’s car got broken into right next to ours, and you could tell that someone had gone through our car as well. They only provide you with one roll of toilet paper when you ask for more. Will defiantly never be staying at this hotel again. They offered to move us rooms, but the room they were going to move us to was just as bad. We stayed because we had no other option as we already had the hold for the total amount on our card.

    The staff & pool.

    Stayed in July 2025

  • Reviewed: 28 June 2025

    10
    Will stay again
    • Leisure trip
    • Family with young children
    • One-Bedroom Suite
    • Stayed 2 nights
    • Submitted via mobile

    Nice

    Stayed in June 2025

  • Reviewed: 23 June 2025

    1.0
    Very poor
    • Leisure trip
    • Family with young children
    • One-Bedroom Suite
    • Stayed 2 nights
    • Submitted via mobile

    Very dirty. Shower was a complete disaster and they cane to clean and it was still dirty. Staff were very rude and unpleasant. Also, there was a strong weed smell.

    Nothing.

    Stayed in June 2025

  • Reviewed: 12 June 2025

    3.0
    I would NOT reconnect this hotel.
    • Leisure trip
    • Family with young children
    • One-Bedroom Suite
    • Stayed 3 nights
    • Submitted via mobile

    Breakfast, facility. The 1st room had black mold in it. The 2nd room the fold out bed was broken, ripped and pillows were torn. Bedding was ripped

    Hot water cold ac

    Stayed in June 2025

  • Reviewed: 25 May 2025

    9.0
    other than the bathroom-all was good-this Staybridge was not one of the better ones we've used
    • Leisure trip
    • Family with young children
    • Queen Room with Two Queen Beds and Communications Mobility Accessible Roll-In Shower
    • Stayed 1 night

    the toilet was not in good repair. shower calking needs repaired--toilet was not clean-(underside of the toilet seat had lots of urine stains and smudges--I had to clean it before even thinking of usin the toilet--very displeased with the clealiness of the bathroom

    staff - breakfast--location-room

    Stayed in May 2025

  • Reviewed: 21 April 2025

    10
    Better than expected, very pleasant surprise!
    • Leisure trip
    • Couple
    • Studio Queen Suite - Non-Smoking
    • Stayed 1 night

    The breakfast was great with more delicious options than other hotels! The room was awesome with a kitchenette, a comfy bed, and large shower. First time at a Staybridge, and we will be looking for more in our travels!

    Stayed in April 2025

  • Reviewed: 4 April 2025

    3.0
    Very unfriendly staff, will not come back
    • Business trip
    • Couple
    • King Studio Suite
    • Stayed 1 night

    Pet fee ridiculous, booking filters said this was pet friendly but it is not suitable for pet

    Stayed in April 2025

  • Reviewed: 24 March 2025

    10
    Wonderful Stay…
    • Leisure trip
    • Family with young children
    • Two-Bedroom Suite
    • Stayed 2 nights
    • Submitted via mobile

    Great Location…Awesome Breakfast…Clean and Comfortable Room

    Stayed in March 2025

  • Reviewed: 9 March 2025

    10
    Exceptional
    • Leisure trip
    • Family with young children
    • One-Bedroom Suite
    • Stayed 3 nights
    • Submitted via mobile

    This place really is a home away from home.

    Stayed in March 2025

  • Reviewed: 30 January 2025

    9.0
    It was and awesome stay overall
    • Family with young children
    • One-Bedroom Suite
    • Stayed 3 nights
    • Submitted via mobile

    The location was tricky considering the loops on the highways. But not overall bad and nothing that the property has any control over.

    Staff was super friendly and very knowledgeable. As a former housekeeping director the property was very clean and the rooms were clean as well.

    Stayed in January 2025

  • Reviewed: 5 January 2025

    10
    We stayed for 5 days during the week of New Year’s. Hotel was very clean, and extremely comfortable. We can’t comment on
    • Leisure trip
    • Couple
    • Studio Queen Suite - Non-Smoking
    • Stayed 5 nights
    • Submitted via mobile

    Nothing. Everything was great

    The location, safety, amenities

    Stayed in January 2025

Showing 1 – 25

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