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  5. Reviews of Kimpton Hotel Fontenot by IHG

Reviews of Kimpton Hotel Fontenot by IHG 4 stars

501 Tchoupitoulas at Poydras, Downtown New Orleans, New Orleans, LA 70130, United States

#32 of 177 hotels in New Orleans

Guests' Choice

Review score

Based on 236 hotel reviews

8.8

Score breakdown

  • Cleanliness

    9.2

  • Comfort

    9.1

  • Location

    9.4

  • Facilities

    9.0

  • Staff

    9.1

  • Value for money

    8.5

  • Free WiFi

    7.0

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Showing 1 – 25

  • Reviewed: 4 September 2025

    10
    Beautiful hotel with excellent service in a great location
    • Leisure trip
    • Group
    • Queen Room with Two Queen Beds
    • Stayed 3 nights
    • Submitted via mobile

    We enjoyed our stay here - the rooms are big and beds are really comfortable. The staff and services are excellent. Lovely restaurant and bar downstairs with live music and the free wine hour and morning coffee in the lobby were all great. Highly recommend.

    Stayed in August 2025

  • Reviewed: 3 September 2025

    8.0
    Great stay!
    • Leisure trip
    • Couple
    • Historic King Room
    • Stayed 3 nights
    • Submitted via mobile

    The fee for valet parking is a bit much, but there free parking on the street during the weekend. The mini bar located in the rooms is ridiculously expensive. Other than that, great hotel, staff and location. We’ll definitely book them again.

    The hotel is in close proximity to a lot of great amenities. My husband and I visited New Orleans for our anniversary. The food at nearby restaurants were delicious. The hotel has three restaurants in it that are appealing and the vibes there is nice. The hotel staff were nice and polite. Though there is no microwave in the room, they quickly accommodated us by bringing one for us to use. The hotel is clean and the ambience was great. We enjoyed everything about our stay.

    Stayed in September 2025

  • Reviewed: 16 August 2025

    10
    Exceptional
    • Leisure trip
    • Family with young children
    • Essential Room
    • Stayed 2 nights
    • Submitted via mobile

    Thin walls!

    Decor, staff and cleanliness. The room was large. Clean and modern

    Stayed in July 2025

  • Reviewed: 12 August 2025

    10
    I strongly recommend it
    • Leisure trip
    • Family with young children
    • King Room
    • Stayed 3 nights
    • Submitted via mobile

    Location, room, bathroom

    Stayed in August 2025

  • Reviewed: 11 August 2025

    9.0
    Kimpton is a good choice in warehouse district
    • Leisure trip
    • Family with young children
    • King Room
    • Stayed 2 nights
    • Submitted via mobile

    Lack of coffee maker in rooms..

    Everything was lovely about our stay. We chose the hotel for it's location. Staff was helpful. Valet parking is expensive ($62) but you can use the parking lot across the street for about $40 a day. Beds comfortable and we had a view of the bridge. No coffee maker in rooms but complimentary coffee available in the lobby in mornings.

    Stayed in August 2025

  • Reviewed: 7 July 2025

    9.0
    Superb
    • Business trip
    • Couple
    • King Room
    • Stayed 5 nights
    • Submitted via mobile

    Booking advertises it as “breakfast included” - this is misleading. There is an allowance included which means the client must pay a lot of attention not to exceed such allowance (we did on the first day). It is not “full breakfast included” as stated. In fact, depending on the choice of the menu food, along with a simple drink (coffee), we would easily exceed the allowance. Breakfast is good but it is served slowly, so if you are in a rush, allow plenty of time to be seated, order and be served.

    The overall vibe - lovely music playing (including a March) and fitting NOLA spirit. the staff were very helpful specially the lady in the reception and the ladies at the dinner. Spacious room and amenities. Free cold beverages at certain hours. Very clean.

    Stayed in June 2025

  • Reviewed: 29 June 2025

    10
    Exceptional
    • Leisure trip
    • Couple
    • Essential Room
    • Stayed 1 night
    • Submitted via mobile

    I was not able to shower, I only stayed one night I got up to shower and the water was freezing it would not get hot for anything, I turned the knob over to the hot and the shower started to make a loud drilling noise like someone was doing construction. I did inform front desk on check out but she didn’t try to say she apologize nor did she offer any additional assistance! I also left my flat irons in the room and was given a website to report it and I never heard anything back from the hotel

    Everything was amazing from check in to check out!! Deaveon was awesome and very kind!! He was very knowledgeable and continued to ask if we needed anything during the stay!!

    Stayed in June 2025

  • Reviewed: 22 June 2025

    10
    Exceptional
    • Leisure trip
    • Group
    • Essential Room
    • Stayed 3 nights
    • Submitted via mobile

    Loved Everything!!

    From the time of check in to check out everything was absolutely amazing. Front desk very friendly ,helpful and informative .

    Stayed in June 2025

  • Reviewed: 11 May 2025

    10
    Very good experience
    • Business trip
    • Solo traveller
    • Essential Room
    • Stayed 6 nights
    • Submitted via mobile

    Great hotel. Very comfortable bed. Very clean and pleasant rooms. Highly recommended

    Stayed in May 2025

  • Reviewed: 11 May 2025

    10
    Very good experience
    • Business trip
    • Solo traveller
    • Essential Room
    • Stayed 5 nights
    • Submitted via mobile

    Nothing

    The room was very spacious and everything was clean. The breakfast options were fresh and tasty. The bed was super comfortable. Very good location with a walking distance from the French quarter.

    Stayed in May 2025

  • Reviewed: 6 March 2025

    9.0
    I enjoyed staying here, it was close to everything and our host Tatyana was so helpful
    • Leisure trip
    • Family with young children
    • Essential Room
    • Stayed 2 nights
    • Submitted via mobile

    they were so friendly

    Stayed in March 2025

  • Reviewed: 24 February 2025

    10
    Overall we enjoyed our stay. Staff was friendly. Peacock room was really good and the bar had excellent drinks. We will
    • Leisure trip
    • Couple
    • Queen Room with Two Queen Beds
    • Stayed 2 nights
    • Submitted via mobile

    During checkout having only two elevators it takes time to carry all luggage out

    I loved the location

    Stayed in February 2025

  • Reviewed: 26 December 2024

    9.0
    Perfect
    • Leisure trip
    • Couple
    • King Room
    • Stayed 2 nights
    • Submitted via mobile

    The facilities, staff, and location were all excellent.

    Stayed in December 2024

  • Reviewed: 2 December 2024

    10
    I can sum up my stay in one word, phenomenal!
    • Leisure trip
    • Family with young children
    • Essential Room
    • Stayed 4 nights
    • Submitted via mobile

    My only recommendation is hotel guests should be better informed regarding the need to use your hotel key in the elevator to select your floor. I love the security measure however there were several quests ( like me) who rode the elevator aimlessly not realizing I had to tap my key. Posting this information may alleviate some frustration.

    The property was well maintained with a chic retro feel to it. I loved the location which was close to the French Quarter but still had enough distance from some of the daily and nightly partying.

    Stayed in December 2024

  • Reviewed: 2 December 2024

    10
    Exceptional
    • Leisure trip
    • People with friends
    • Queen Room with Two Queen Beds
    • Stayed 2 nights
    • Submitted via mobile

    N/a

    Marvin at the front desk was great. He took care of everything we needed

    Stayed in December 2024

  • Reviewed: 29 October 2024

    10
    Traveled for the Taylor Swift Eras tour, the hotel went above and beyond.
    • Leisure trip
    • People with friends
    • Premium Queen Room with Two Queen Beds and City View
    • Stayed 5 nights
    • Submitted via mobile

    Nothing

    Everything

    Stayed in October 2024

  • Reviewed: 28 October 2024

    10
    great stay
    • Business trip
    • Family with young children
    • Premium Queen Room with Two Queen Beds
    • Stayed 3 nights

    n/a

    room was nice, location was great, staff was awesome

    Stayed in October 2024

  • Reviewed: 28 October 2024

    10
    Very friendly staff and clean rooms.
    • Leisure trip
    • Family with young children
    • Premium Queen Room with Two Queen Beds
    • Stayed 2 nights
    • Submitted via mobile

    Super friendly staff. We were in town for the Taylor Swift concert. The hotel had awesome themed rooms and events for the kids and families. Even though the property was sold out, the check in and check out process was smooth. The staff was very helpful and timely. Other than the crowds, you would have never known that the hotel was full.

    Stayed in October 2024

  • Reviewed: 20 October 2024

    9.0
    I would stay here again
    • Business trip
    • Couple
    • King Room
    • Stayed 4 nights
    • Submitted via mobile

    Internet a little slow Housekeeping was not consistent

    Location, amenities (breakfast, coffee, social hours ), restaurants, entertainment, staff friendliness

    Stayed in October 2024

  • Reviewed: 13 October 2024

    8.0
    It’s a cool hotel, but probably meant for a younger guest
    • Leisure trip
    • Family with young children
    • Premium Queen Room with Two Queen Beds
    • Stayed 2 nights
    • Submitted via mobile

    Air conditioning was uneven, either hot or cold, not constant. Lots of street noise at night, needed ear plugs & white noise.

    Cool bar with great cocktails, great coffee shop & nice staff.

    Stayed in October 2024

  • Reviewed: 30 September 2024

    10
    Exceptional
    • Leisure trip
    • Couple
    • Essential Room
    • Stayed 3 nights
    • Submitted via mobile

    10s across the board - no negatives

    Coffee bar downstairs was excellent Staff was so helpful Location was just far enough away from the quarter that it wasn't crazy loud but close enough to walk and explore comfortably.

    Stayed in September 2024

  • Reviewed: 29 September 2024

    8.0
    It was very pleasant and enjoyable. My disappointment came after I left the property because of the additional charges t
    • Leisure trip
    • Couple
    • King Room
    • Stayed 1 night
    • Submitted via mobile

    The added charges that were billed after checking out from the property. I was disappointed in these charges and they should not have been assessed.

    It was very clean and well kept. Everyone was very professional. It was certainly a pleasure to stay there. The room was exceptional.

    Stayed in September 2024

  • Reviewed: 22 September 2024

    10
    Homey comfort AND luxury
    • Business trip
    • Solo traveller
    • King Room
    • Stayed 4 nights

    I'm sorry - I can't think of a thing!

    From the moment I walked in to Kimpton - Fontenot, each time, I took a deep breath and the smell was lovely; I looked around and someone greeted me with at least a smile; when I went in my room I felt both comfortable and luxurious. I find it very strange to say - but I love this hotel. I thought hotels could be bad, good, or great; meet your needs or not; have extras... but LOVE a hotel? Yes. I have zero complaints. The bed was super comfortable. The room was big and there were drawers and surface areas for keeping things; there were outlets and USB for charging; even robes -- and even an umbrella! The cafe even has ICED coffee and iced tea as part of the morning 'coffee' for hotel guests. And the coffee is delicious. And there were a lot of extras - like wine hour - and I would still LOVE Kimpton without these. The exercise is also good - not tiny, has a variety, has yoga mats. Another extra - cool damp eucalyptus cloths to cool down. There is too much to cover everything. 6 out of 5 stars :)

    Stayed in September 2024

  • Reviewed: 17 September 2024

    9.0
    Superb
    • With a pet
    • Leisure trip
    • Solo traveller
    • King Room
    • Stayed 1 night

    Lots of fees added to the cost.

    I love Kimptom hotels. They are truly pet friendly. The room was lovely, and it was quiet!

    Stayed in September 2024

Showing 1 – 25

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