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Reviews of Staybridge Suites Milwaukee Airport South by IHG 3 stars

9575 South 27th Street, Franklin, WI 53132, United States

#4 of 4 hotels in Franklin

Guests' Choice

Review score

Based on 122 hotel reviews

7.8

Score breakdown

  • Cleanliness

    8.5

  • Comfort

    8.5

  • Location

    8.5

  • Facilities

    8.2

  • Staff

    8.7

  • Value for money

    8.4

  • Free WiFi

    8.8

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Showing 1 – 25

  • Reviewed: 27 May 2025

    8.0
    Very good
    • Leisure trip
    • Family with young children
    • One-Bedroom Suite with Two Beds - Non-Smoking
    • Stayed 1 night
    • Submitted via mobile

    There was nothing negative about it

    The girl and the guy working the front counter were awesome. Super friendly and professional

    Stayed in March 2025

  • Reviewed: 24 April 2025

    7.0
    Good
    • Business trip
    • Solo traveller
    • Studio Queen Suite
    • Stayed 1 night
    • Submitted via mobile

    Pest concerns. Asian beetles

    Great location and ok parking

    Stayed in March 2025

  • Reviewed: 31 March 2025

    7.0
    Good
    • Family with young children
    • Studio Queen Suite
    • Stayed 1 night
    • Submitted via mobile

    Initial request to check in 15 minutes early. $50 incidental charge has not been cleared off my account yet.

    Room was nice.

    Stayed in March 2025

  • Reviewed: 23 February 2025

    8.0
    Stay for the sevice and a great nights sleep ..
    • Leisure trip
    • Couple
    • Studio Queen Suite
    • Stayed 1 night
    • Submitted via mobile

    Breakfast was low quality

    Great staff , comfortable beds and nice size shower

    Stayed in February 2025

  • Reviewed: 20 February 2025

    8.0
    We like this chain of hotels and will look for others when we travel . We would recommend staybridge
    • Business trip
    • Couple
    • Studio Queen Suite
    • Stayed 2 nights
    • Submitted via mobile

    The pool had 2 signs outsid by door that said adult swim 9 to11 pm. It was also posted on website. We were so looking forward to using pool when no children were present. We were informed by staff it closes at9 . Yet signs right outside poolsaid otherwise. Adult swim was one of the reasons we chose this hotel. The hotel was verybusy with lits of kids. Which is wonderful but we wpuld rather not deal with that in pool. So someone needs to change signs n the post online . It was so disappointing. Hoping that other staybridges have adult swim . We ate empty nesters and enjoying it . We love kids . We like a break from them too .

    The in suite kitchen with everything readyto go is really great its cleam . Staff very friendly.

    Stayed in February 2025

  • Reviewed: 30 January 2025

    7.0
    N/a
    • Leisure trip
    • Couple
    • King Studio Suite
    • Stayed 2 nights
    • Submitted via mobile

    No housekeeping to be found in the mornings

    Breakfast

    Stayed in January 2025

  • Reviewed: 28 December 2024

    8.0
    Would not stay again.
    • Leisure trip
    • Solo traveller
    • Two-Bedroom Suite with Oner King Bed and One Queen Bed
    • Stayed 7 nights
    • Submitted via mobile

    1) The breakfast was mediocre. The sausage was too greasy to eat. The eggs were dry and rubbery. Not sure what the meat hash was. Fruit was straight out of a can. 2) coffee was horrible and undrinkable 3) Very noisy. Kids always running in the hallway. Floors and walls very thin and could hear everything next door and especially upstairs. 4) I never had housekeeping despite asking twice and i stayed for 7 days. I had to bring my towels down to the front desk, wet and dirty. 5) They advertised free shuttle, but did not have a driver. It was not close to the airport as advertised by Booking and had to pay $60 each trip. 6) There was so much chlorine in the pool/ hot tub, it burned our eyes and could not use it.

    The front desk staff was friendly.

    Stayed in December 2024

  • Reviewed: 19 October 2024

    7.0
    I would stay again at that price
    • Leisure trip
    • Couple
    • One-Bedroom King Suite
    • Stayed 2 nights
    • Submitted via mobile

    More seating available for breakfast. Didn't notice on website while booking that pool was closed.

    Good breakfast. Friendly staff

    Stayed in August 2024

  • Reviewed: 22 August 2024

    9.0
    Superb
    • Leisure trip
    • Couple
    • Studio Queen Suite
    • Stayed 1 night

    I love the room and the kitchen is great! So nice when you are out of town and still want to eat some home cooked meals! Very clean and the staff was friendly and helpful! Looking forward to staying there again!

    Stayed in August 2024

  • Reviewed: 19 June 2024

    9.0
    Grandma & grandson trip
    • Leisure trip
    • Family with young children
    • Studio Queen Suite
    • Stayed 2 nights
    • Submitted via mobile

    The $150 cleaning fee that's charged. Whew!

    Their breakfast is always amazing! Best complimentary meal at any hotel that I've stayed at. Room size is very nice. The location is very close to the interstate as well as other points of interest.

    Stayed in June 2024

  • Reviewed: 3 May 2024

    8.0
    Very good
    • Leisure trip
    • Family with young children
    • Two-Bedroom Suite with Oner King Bed and One Queen Bed
    • Stayed 3 nights

    advertised fireplace and found out it was only for show; no heat on arrival-attended to quickly but never got the thermostats in the bedrooms to work; no ice machine in facility but the ice maker in fridge did make some after a number of hours

    Excellent breakfast and staff...

    Stayed in April 2024

  • Reviewed: 13 April 2024

    8.0
    Beautiful place I’d stay again!
    • Leisure trip
    • Couple
    • One-Bedroom King Suite
    • Stayed 2 nights
    • Submitted via mobile

    Needs updating around the property and staff well treated the hotel more like their home than their job. My husband and I heard a lot of stuff we didn’t need to hear! The staff all eat breakfast at hotel and guests get to hear and see all! They do the same for the social hour! They aren’t talking to guests they are socializing with only each other! Very unprofessional and made us feel uncomfortable!

    I loved our one bedroom with kitchen and I loved that there was a great areas for grilling! I loved that there’s a social hour !

    Stayed in April 2024

  • Reviewed: 2 January 2024

    9.0
    Very good overall
    • Leisure trip
    • Family with young children
    • Studio Queen Suite
    • Stayed 1 night
    • Submitted via mobile

    Breakfast

    Everything except the breakfast. Family friendly Free laundry The suits are great for families

    Stayed in January 2024

  • Reviewed: 18 December 2023

    9.0
    Superb
    • Leisure trip
    • People with friends
    • One-Bedroom King Suite
    • Stayed 1 night
    • Submitted via mobile

    Breakfast area was cramped.

    Beds were amazing. Friendly staff. Nice breakfast.

    Stayed in December 2023

  • Reviewed: 11 October 2023

    9.0
    I would highly recommend staying here.
    • Business trip
    • Couple
    • King Studio Suite
    • Stayed 1 night
    • Submitted via mobile

    The patio outside was great and it even had grills. Pool and hot tub were nice especially with access for wheelchair bound folks, a nice plus.

    Stayed in October 2023

  • Reviewed: 28 August 2023

    8.0
    Very good
    • Leisure trip
    • Family with young children
    • One-Bedroom Suite with Two Double Beds
    • Stayed 1 night
    • Submitted via mobile

    It's nice but a tad dirty , the bathtub had some rust or something on it. But the rest was fine

    Stayed in August 2023

  • Reviewed: 11 June 2023

    7.0
    Good
    • Leisure trip
    • Family with young children
    • One-Bedroom Suite with Two Beds - Non-Smoking
    • Stayed 7 nights
    • Submitted via mobile

    The building seemed to be cheaply made. The breakfast could use a little more variety of fruits and muffins

    We were having some issues with noise coming from the floor above us at all hours of the day and night. We had 2 very bad days with hardly any sleep and the manager solved our problems and she was very nice and moved our room from the 4th floor to the 5th floor, plus gave us an upgrade for the rest of our stay. The staff was also very friendly from the beginning of our week long stay.

    Stayed in June 2023

  • Reviewed: 23 March 2023

    9.0
    Great last minute stay.
    • Leisure trip
    • Group
    • Studio Queen Suite
    • Stayed 1 night

    The deodorizer used in the room was very strong and was a tad overpowering. It smelled like what you would envision Axe body spray smelling like.

    The breakfast was great. Rooms were spacious and clean. Overall a very nice hotel.

    Stayed in March 2023

  • Reviewed: 20 November 2022

    9.0
    i recommend this hotel very clean not to far reasonable prices and the breakfast was amazing
    • Leisure trip
    • Couple
    • Studio Queen Suite
    • Stayed 1 night
    • Submitted via mobile

    no complaints just need more towels in the rooms

    very clean staff were friendly

    Stayed in November 2022

  • Reviewed: 25 October 2022

    9.0
    Superb
    • Leisure trip
    • Couple
    • King Room with Spa Bath - Non-Smoking
    • Stayed 1 night
    • Submitted via mobile

    Our room came with towels but no washcloths. Not sure if that's standard practice but it would have been nice to have them. The staff was friendly but one of the staff members was FaceTiming someone while checking us out. She put her phone down while she helped us but it seemed a bit unprofessional.

    We really enjoyed how clean and quiet the facility was. The king suite we stayed in was spacious and comfortable. The whirlpool was very relaxing. The breakfast was delicious. The price for our stay was very reasonable. A really great find! We would definitely stay there again!

    Stayed in October 2022

  • Reviewed: 8 September 2022

    8.0
    Aside from breakfast everything else was great and would stay again.
    • Leisure trip
    • Couple
    • King Room with Spa Bath - Non-Smoking
    • Stayed 1 night
    • Submitted via mobile

    the breakfast wasn’t very well put together and they ran out of things when we got there.

    clean friendly and comfortable

    Stayed in September 2022

  • Reviewed: 15 August 2025

    10
    Staybridge is the only place I will stay.
    • Leisure trip
    • Solo traveller
    • Studio Queen Suite
    • Stayed 17 nights
    • Submitted via mobile

    Too cold in the front desk area

    I love the employees there. They treat me like family. Most are young and they have exceptional work ethics and they care about their customers. Cudos to Jeremy and Tammy my favorites. My room feels like home with a stove, microwave, coffee maker, utensils etc. I couldn't have it any better.

    Stayed in July 2025

  • Reviewed: 23 June 2025

    4.0
    Nice, but 5 years ago, it was perfect. Something happened!
    • Leisure trip
    • Family with young children
    • Studio Queen Suite
    • Stayed 3 nights
    • Submitted via mobile

    The room and hallways near my room had a horrible smell. It smelled like fragrance covering up some awful oder. The shower had stains and a hair in it.

    We could bring our dog. The bed was comfortable. The breakfast and coffee were good.

    Stayed in June 2025

  • Reviewed: 22 June 2025

    10
    Exceptional
    • Leisure trip
    • Couple
    • Studio Queen Suite
    • Stayed 1 night
    • Submitted via mobile

    The night staff could have been better but they were cool

    I loved it

    Stayed in May 2025

Showing 1 – 25

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