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Reviews of SpringHill Suites by Marriott Winston-Salem Hanes Mall 3 stars

1015 Marriott Crossing Way, Winston-Salem, NC 27103, United States

#13 of 45 hotels in Winston-Salem

Guests' Choice

Review score

Based on 140 hotel reviews

8.3

Score breakdown

  • Cleanliness

    8.9

  • Comfort

    8.8

  • Location

    9.0

  • Facilities

    8.7

  • Staff

    8.9

  • Value for money

    8.4

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Showing 1 – 25

  • Reviewed: 15 August 2025

    8.0
    Very good
    • Leisure trip
    • Family with young children
    • King Studio with Sofa Bed
    • Stayed 1 night
    • Submitted via mobile

    Woke up the next morning & the dresser beside the bed was covered with black ants.

    Excellent customer service. I will definitely come back again.

    Stayed in August 2025

  • Reviewed: 6 June 2025

    9.0
    Superb
    • Leisure trip
    • Family with young children
    • King Studio with Sofa Bed
    • Stayed 7 nights
    • Submitted via mobile

    Had a group of parents and kids staying in the facility the first two nights for a sports tournament. The noise and running around when going thru the lobby was ridiculously loud and obnoxious. Couple parents were obviously have a few drinks to relax, but, in my opinion, not really controlling their children in the workout room and pool area while doing so.

    Location, size of room, breakfast, staff was always helpful.and smiling

    Stayed in May 2025

  • Reviewed: 19 May 2025

    9.0
    My stay was short just one night in town for my daughter’s college graduation. The room was lovely and the beds were ver
    • Leisure trip
    • Group
    • Double Studio with Sofa Bed
    • Stayed 1 night
    • Submitted via mobile

    Everything was great about the property although they are under some construction on the inside near the front desk but it wasn’t a problem.

    The location was close to lots of stores like Target and restaurants. It was quiet and clean.

    Stayed in May 2025

  • Reviewed: 31 March 2025

    9.0
    Pleasant Stay as Usual
    • Leisure trip
    • Couple
    • King Studio with Sofa Bed
    • Stayed 2 nights
    • Submitted via mobile

    The hotel in general is showing wear and tear especially the rooms. A little facelift could really benefit them. All things considered is still a very good place to stay and we would happily stay here again.

    Location, room size, breakfast, cleanliness and friendly staff.

    Stayed in March 2025

  • Reviewed: 31 March 2025

    7.0
    It’s was ok, but I would not choose SpringHill Suites again.
    • Leisure trip
    • Family with young children
    • King Studio with Sofa Bed
    • Stayed 1 night
    • Submitted via mobile

    I did not like that the rooms were not soundproof. I did not rest well and checked out at 1 am because I could not rest. I could hear my neighbor on the phone all night. Ironically, he was not loud. I could also hear everyone pass in the hallway. The walls are just paper thin.

    I liked the ease of check-in and the location.

    Stayed in March 2025

  • Reviewed: 10 March 2025

    8.0
    Nice hotel for the money.
    • Family with young children
    • Double Studio with Sofa Bed
    • Stayed 1 night
    • Submitted via mobile

    No trash can liners in trash cans. Mini fridge in our room did not work. Staff was made aware of this so I am sure they took care of it for other guests.

    Staff was friendly. Beds were comfortable. Location was close to where we needed to be the next morning.

    Stayed in March 2025

  • Reviewed: 19 February 2025

    8.0
    Track Mom
    • Leisure trip
    • Couple
    • King Studio with Sofa Bed
    • Stayed 3 nights
    • Submitted via mobile

    The walls were a little thin and could hear the other guest. The pool was not available. I would book again.

    The staff was amazing from check in to departure. Breakfast was waffles fruit, cereal (cold&hot) and bagels. Hanes Mall was close by for shopping & restaurants and Target across the street for essentials. The mattress was very comfortable. Close to the highway so it was easy access to and from events.

    Stayed in February 2025

  • Reviewed: 18 January 2025

    9.0
    Visiting friend in hospital. Was surrounded by stores and restaurants. Great customer service.
    • Leisure trip
    • Solo traveller
    • King Studio with Sofa Bed
    • Stayed 2 nights

    Everything was good. Don't have a complaint.

    Didn't eat breakfast. Great location. Room had everything I needed.

    Stayed in January 2025

  • Reviewed: 8 January 2025

    8.0
    Had a sleepover for my daughter here. The setup was perfect because they could be silly in the room area and I could rel
    • Leisure trip
    • People with friends
    • Double Studio with Sofa Bed
    • Stayed 1 night
    • Submitted via mobile

    N/A

    Clean

    Stayed in November 2024

  • Reviewed: 4 December 2024

    9.0
    A great place to stay when visiting Winston-Salem. The coffee is good, but the breakfast is lacking.
    • Leisure trip
    • Couple
    • King Studio with Sofa Bed
    • Stayed 2 nights
    • Submitted via mobile

    The breakfast is mediocre at best.

    Clean, comfortable, and quiet.

    Stayed in November 2024

  • Reviewed: 19 September 2024

    8.0
    We would stay here again and recommend it.
    • Leisure trip
    • Family with young children
    • Double Studio with Sofa Bed
    • Stayed 2 nights
    • Submitted via mobile

    The outdoor space behind the pool could use some love , seemed a little bit neglected. The breakfast buffet was managed well but could use some upgrades .

    Very comfortable beds, the room was very clean, location close to everything you want or need

    Stayed in September 2024

  • Reviewed: 29 August 2024

    8.0
    I reserved the room from a third party and I did not get the same treatment as other guest.
    • Couple
    • King Studio with Sofa Bed
    • Stayed 2 nights
    • Submitted via mobile

    Room service- not cleaning the room on a daily basis

    Close to family

    Stayed in August 2024

  • Reviewed: 5 June 2024

    9.0
    Superb
    • Leisure trip
    • Family with young children
    • King Studio with Sofa Bed
    • Stayed 7 nights
    • Submitted via mobile

    Very, very little. We had a king suite with disability access. The only very minor complaint was the television position. It made it difficult for all three of us to watch together. Everything else was great!

    Staff was very welcoming, friendly, and helpful. The entire facility was clean and well kept. Breakfast was hot and had variety of choices.

    Stayed in June 2024

  • Reviewed: 30 May 2024

    9.0
    Superb
    • Leisure trip
    • Couple
    • Double Studio with Sofa Bed
    • Stayed 1 night
    • Submitted via mobile

    NA

    Friendly

    Stayed in May 2024

  • Reviewed: 22 April 2024

    9.0
    Pleasant Stay
    • Business trip
    • Couple
    • King Studio with Sofa Bed
    • Stayed 1 night
    • Submitted via mobile

    This awesome hotel is starting to show fatigue. Some upgrades are definitely needed like new carpeting ( there’s so much traffic and odor a carpet can hide after so many years) also the bathroom. There was evidence of caulking and re-caulking, the shower door did not shut tight and allowed a good amount of water to escape unto the bathroom floor also the water in the sink pooled. We’ve stayed at this hotel several times throughout the years and have always had a good experience.

    Super friendly staff, cleanliness, location and breakfast.

    Stayed in April 2024

  • Reviewed: 3 January 2024

    9.0
    We will be back!
    • With a pet
    • Leisure trip
    • Couple
    • Double Studio with Sofa Bed
    • Stayed 2 nights

    Breakfast was good- just don't get there too late since food does run out. Also, the seating is a bit tight if you get there during the rush.

    Breakfast was good- just don't get there too late since food does run out. Also, the seating is a bit tight if you get there during the rush. The location is excellent. The room was comfortable and the hotel was quiet.

    Stayed in December 2023

  • Reviewed: 19 August 2023

    8.0
    Very good
    • Family with young children
    • Double Studio with Sofa Bed
    • Stayed 2 nights
    • Submitted via mobile

    No housekeeping service was provided even just to provide clean towels and washcloths.

    Location

    Stayed in August 2023

  • Reviewed: 6 August 2023

    8.0
    Very good
    • Leisure trip
    • People with friends
    • King Studio with Sofa Bed
    • Stayed 4 nights
    • Submitted via mobile

    The pool was too small, and the fitness center was small also.

    Great staff and breakfast. The rooms were clean and comfortable.

    Stayed in July 2023

  • Reviewed: 25 July 2023

    9.0
    We enjoyed our stay and will be visiting again!
    • Business trip
    • Family with young children
    • Double Studio with Sofa Bed
    • Stayed 5 nights
    • Submitted via mobile

    More fruit and fresh oatmeal

    Your choice, Hot or cold with a variety everyday.

    Stayed in July 2023

  • Reviewed: 11 July 2023

    9.0
    Would return
    • Leisure trip
    • Couple
    • King Studio with Sofa Bed
    • Stayed 1 night

    Could’ve used more towels. The bare minimum was there so if you washed your hair, you did not have an extra towel to wrap it up in. Clear directions for the television would be helpful such as on a card. Trouble getting to Amazon prime video. We purchased some food at your frozen area. Assuming all foods will be able to microwave because that is the only thing in the room. We paid nine dollars plus tax for a pizza and it was to be air fried. Throw it away and that is a lot of money.

    I thought the staff was exceptional. The only problem I had was having to go to the desk three times and there was not anyone at the counter. I think a bell, or some type of device to alert staff someone is at the counter needed. Did have a little difficulty with the television as far as how to get to your own account such as on Amazon prime. Loved the design of the rooms.. Could have used more towels.

    Stayed in July 2023

  • Reviewed: 27 May 2023

    9.0
    It was very nice and will stay there again
    • Leisure trip
    • Family with young children
    • King Studio with Sofa Bed
    • Stayed 2 nights
    • Submitted via mobile

    It was quite It was close to everything It was very clean It was very friendly

    Stayed in May 2023

  • Reviewed: 10 May 2023

    8.0
    It was a great place to stay
    • Leisure trip
    • Couple
    • King Studio with Sofa Bed
    • Stayed 1 night

    breakfast was good

    Stayed in February 2023

  • Reviewed: 1 May 2023

    9.0
    very comfortable and great service from the staff
    • Leisure trip
    • Couple
    • King Studio with Sofa Bed
    • Stayed 1 night
    • Submitted via mobile

    nothing

    dog friendly and excellent room layout.

    Stayed in April 2023

  • Reviewed: 1 April 2023

    8.0
    Enjoy the staff very accommodating
    • Leisure trip
    • Group
    • King Studio with Sofa Bed
    • Stayed 5 nights
    • Submitted via mobile

    How to sleep during the day a little bit noisy but that’s to be expected

    Did not eat it without the breakfast

    Stayed in March 2023

Showing 1 – 25

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