9960 Independence Park Drive, Richmond, VA 23233, United States
#23 of 75 hotels in Richmond
Guests' ChoiceBased on 180 hotel reviews
8.2Cleanliness
8.9
Comfort
8.8
Location
8.9
Facilities
8.6
Staff
9.0
Value for money
8.5
Free WiFi
8.2
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End of dialog contentReviewed: 22 August 2025
Watson
United StatesDirty towels were hanging in the bathroom upon arrival Never any towels for the pool Questionable if bathroom was clean
Staff is welcoming. Always no one in the pool when we went
Stayed in August 2025
Reviewed: 4 August 2025
Suzanne
United StatesThe room was a nice size. The staff were friendly and helpful.
Stayed in July 2025
Reviewed: 26 July 2025
Jennifer
United StatesCould use a little updating
Rooms were very big & spacious
Stayed in July 2025
Reviewed: 26 July 2025
Aaron
United StatesNothing
Everything
Stayed in June 2025
Reviewed: 8 July 2025
Sherwin
United StatesIts fine
Its great parking
Stayed in April 2025
Reviewed: 27 June 2025
Alice
United StatesThe mattress is a little stiff and very bouncy, so you feel every move your partner makes. Not a deal breaker. We expect that at hotels. I think most people like firmer mattresses. We’re the exception. Very few hotels clean the corners of the bathroom floors well. This is no exception, but the room is very clean otherwise. We’ve had better rooms in the past, but on this visit to room 318, we found some features a little worse for wear. The sink was cracked. The tub was peeling around the fixtures. The walls are thin enough to hear our neighbors’ music/tv, and our upstairs neighbor’s stomping feet (unfortunately quite late one night), and the new construction next door.
Kim checked us in when we arrived around 8pm. She was lovely, friendly, very helpful with the few extras we needed (towels and shampoo). All the staff we’ve interacted with were very pleasant. Parking is free and well lit. With multiple entries (card key accessible), we were always parked steps from a door. The room accommodates our family of five comfortably, it’s very affordable, and it’s located very close to the family we visit. The bedding is comfortable too. We appreciate the warm breakfast before head out for the day. My kids love the chocolate waffles and yogurt. I appreciate the rotating entree and oat milk option for coffee. My husband enjoys the pastries. The variety of oatmeal toppings is impressive too. It is generally quite clean. They even cleaned the carpets during our stay.
Stayed in June 2025
Reviewed: 18 June 2025
Thomas
United StatesNothing comes to mind
Clean, comfortable & quiet room
Stayed in June 2025
Reviewed: 15 June 2025
White
United StatesCleanliness
Stayed in June 2025
Reviewed: 6 June 2025
Janice
United StatesA little wear and tear with the tub and sofa but definitely not a deal breaker.
The staff were friendly and accommodating. The area was in a great location for restaurants and shopping.
Stayed in June 2025
Reviewed: 26 May 2025
Darlene
United StatesBetter online booking I couldn't go back in and add my pets so the $75 fee was not expected to be that high
A bit pricey charged for 2 small dogs under 10 pounds and would have preferred a first floor room to accommodate them
Stayed in April 2025
Reviewed: 3 May 2025
Bethanne
United StatesWould be nice to have non-down pillows as an option for those all allergic to feathers.
Very nice choices
Stayed in May 2025
Reviewed: 25 April 2025
Diana
United StatesSet up with watching TV from bed not great . If tv could turn it would be better
Excellent water pressure in shower, plenty of hot water. Staff was excellent, including breakfast staff .
Stayed in April 2025
Reviewed: 20 April 2025
Hendrik
United StatesNot sure why the TV was so crappy. Fridge was not cooling well at all. Not enough plugs near the beds.
Great location, nice staff and good room layout. Very soft sheets. Good beds. Great AC. THE BEST SHOWER in 2 weeks of traveling.
Stayed in April 2025
Reviewed: 6 April 2025
Jeff
United StatesThe shower tile in our room had a large crack and needs repair.
We needed a last minute place to stay after our other booking was not up to par. SpringHill Suites exceeded expectations—the desk clerk at arrival was 100% invested in customers and their comfort. The room was clean and comfortable. The breakfast also exceeded expectations and was delicious. The breakfast manager deserves a raise for how hard she works!
Stayed in April 2025
Reviewed: 4 March 2025
Emilee
United StatesOur room had so much space! Breakfast was good. Staff was extremely friendly and kind.
Stayed in March 2025
Reviewed: 5 January 2025
Lashawnya
United StatesThere was no jacuzzi as advertised.
Jessica, front desk, was AMAZING and accommodating.
Stayed in January 2025
Reviewed: 2 January 2025
Andrea
United StatesI have no complaints.
Everything. The location is right near the interstate. The hotel was very clean and comfortable. The breakfast was exceptionally good for a hotel with meat and vegetarian options. The staff was friendly.
Stayed in January 2025
Reviewed: 15 December 2024
Janie
United StatesNo diet drinks at front store.
Eggs were good, cereal and fruit. Room size was good. Large sofa w trundle. Helpful staff on tv when prior guest pulled cables for gaming
Stayed in December 2024
Reviewed: 28 October 2024
Christina
United StatesThe bathroom.
The beds was so comfortable, really spacious, staff was amazing, breakfast was so good and fresh and the pool was nice and warm.
Stayed in October 2024
Reviewed: 20 October 2024
Andrew
United StatesThe pool was VERY cold and there was no pool towels. The temp of the pool wasn't even comfortable and that was one of the biggest reason we stayed here b/c we wanted an indoor pool for the baseball players and their muscles.
Breakfast was very good. The kids really enjoyed it and it was very filling before their baseball games.
Stayed in September 2024
Reviewed: 5 September 2024
Pamela
United StatesThe toilet was not working correctly and although, maintenance did come to fix it, it was never fixed to satisfaction.
The breakfast was delicious! Great variety! The room was clean and large with a wonderful bathroom. The staff were friendly and helpful.
Stayed in July 2024
Reviewed: 30 August 2024
Dung
United StatesNone
Im so happy with our stay for 1 night. Clean and neat hotel, spacious suite room for 5 people. Everything is updated. Continental breakfast is good, plenty of food cold or hot.
Stayed in August 2024
Reviewed: 28 August 2024
Angee
United StatesBreakfast
I was a little disappointed to learn bacon was not served here on the weekends , One of my main reasons for selecting SpringHill Suites. Most of the others have sausage but I chose you because you normally have options
Stayed in June 2024
Reviewed: 20 August 2024
Ying-chun
TaiwanComfortable room!
Stayed in July 2024
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