Skip to main content
  1. Hotel reviews homepage
  2. USA hotel reviews
  3. Virginia hotel reviews
  4. Richmond hotel reviews
  5. Reviews of SpringHill Suites Richmond Northwest

Reviews of SpringHill Suites Richmond Northwest 3 stars

9960 Independence Park Drive, Richmond, VA 23233, United States

#23 of 75 hotels in Richmond

Guests' Choice

Review score

Based on 180 hotel reviews

8.2

Score breakdown

  • Cleanliness

    8.9

  • Comfort

    8.8

  • Location

    8.9

  • Facilities

    8.6

  • Staff

    9.0

  • Value for money

    8.5

  • Free WiFi

    8.2

100% verified reviews

Real guests. Real stays. Real opinions.

Read more- opens a dialog box
Write a review

Showing 1 – 25

  • Reviewed: 22 August 2025

    7.0
    It was okay
    • Leisure trip
    • Family with young children
    • King Studio with Sofa Bed
    • Stayed 3 nights

    Dirty towels were hanging in the bathroom upon arrival Never any towels for the pool Questionable if bathroom was clean

    Staff is welcoming. Always no one in the pool when we went

    Stayed in August 2025

  • Reviewed: 4 August 2025

    9.0
    Great place to stop and stay
    • Leisure trip
    • Couple
    • King Studio with Sofa Bed
    • Stayed 1 night

    The room was a nice size. The staff were friendly and helpful.

    Stayed in July 2025

  • Reviewed: 26 July 2025

    9.0
    Friendly staff & big rooms
    • Leisure trip
    • Family with young children
    • King Studio with Sofa Bed
    • Stayed 1 night
    • Submitted via mobile

    Could use a little updating

    Rooms were very big & spacious

    Stayed in July 2025

  • Reviewed: 26 July 2025

    9.0
    Beautiful place great staff
    • Leisure trip
    • Solo traveller
    • King Studio with Sofa Bed
    • Stayed 1 night
    • Submitted via mobile

    Nothing

    Everything

    Stayed in June 2025

  • Reviewed: 8 July 2025

    8.0
    Family staycation
    • Leisure trip
    • Family with young children
    • Studio Double with Sofa Bed
    • Stayed 2 nights
    • Submitted via mobile

    Its fine

    Its great parking

    Stayed in April 2025

  • Reviewed: 27 June 2025

    8.0
    Our Richmond home away from home
    • Family with young children
    • Studio Double with Sofa Bed
    • Stayed 3 nights
    • Submitted via mobile

    The mattress is a little stiff and very bouncy, so you feel every move your partner makes. Not a deal breaker. We expect that at hotels. I think most people like firmer mattresses. We’re the exception. Very few hotels clean the corners of the bathroom floors well. This is no exception, but the room is very clean otherwise. We’ve had better rooms in the past, but on this visit to room 318, we found some features a little worse for wear. The sink was cracked. The tub was peeling around the fixtures. The walls are thin enough to hear our neighbors’ music/tv, and our upstairs neighbor’s stomping feet (unfortunately quite late one night), and the new construction next door.

    Kim checked us in when we arrived around 8pm. She was lovely, friendly, very helpful with the few extras we needed (towels and shampoo). All the staff we’ve interacted with were very pleasant. Parking is free and well lit. With multiple entries (card key accessible), we were always parked steps from a door. The room accommodates our family of five comfortably, it’s very affordable, and it’s located very close to the family we visit. The bedding is comfortable too. We appreciate the warm breakfast before head out for the day. My kids love the chocolate waffles and yogurt. I appreciate the rotating entree and oat milk option for coffee. My husband enjoys the pastries. The variety of oatmeal toppings is impressive too. It is generally quite clean. They even cleaned the carpets during our stay.

    Stayed in June 2025

  • Reviewed: 18 June 2025

    9.0
    Nice motel close to Short Pump.
    • Leisure trip
    • Couple
    • King Studio with Sofa Bed
    • Stayed 1 night
    • Submitted via mobile

    Nothing comes to mind

    Clean, comfortable & quiet room

    Stayed in June 2025

  • Reviewed: 15 June 2025

    7.0
    Good
    • Leisure trip
    • Couple
    • King Studio with Sofa Bed
    • Stayed 1 night
    • Submitted via mobile

    Cleanliness

    Stayed in June 2025

  • Reviewed: 6 June 2025

    9.0
    Relaxing Stay
    • Leisure trip
    • Family with young children
    • Studio Double with Sofa Bed
    • Stayed 2 nights
    • Submitted via mobile

    A little wear and tear with the tub and sofa but definitely not a deal breaker.

    The staff were friendly and accommodating. The area was in a great location for restaurants and shopping.

    Stayed in June 2025

  • Reviewed: 26 May 2025

    9.0
    Good quiet restful
    • Leisure trip
    • Couple
    • Studio Double with Sofa Bed
    • Stayed 1 night
    • Submitted via mobile

    Better online booking I couldn't go back in and add my pets so the $75 fee was not expected to be that high

    A bit pricey charged for 2 small dogs under 10 pounds and would have preferred a first floor room to accommodate them

    Stayed in April 2025

  • Reviewed: 3 May 2025

    8.0
    Danyel went above and beyond to make sure that we had what we needed and was just overly pleasant🙂
    • Leisure trip
    • Family with young children
    • King Studio with Sofa Bed
    • Stayed 1 night
    • Submitted via mobile

    Would be nice to have non-down pillows as an option for those all allergic to feathers.

    Very nice choices

    Stayed in May 2025

  • Reviewed: 25 April 2025

    8.0
    Great comfy , clean & friendly stop over hotel
    • Leisure trip
    • Couple
    • Studio Double with Sofa Bed
    • Stayed 1 night
    • Submitted via mobile

    Set up with watching TV from bed not great . If tv could turn it would be better

    Excellent water pressure in shower, plenty of hot water. Staff was excellent, including breakfast staff .

    Stayed in April 2025

  • Reviewed: 20 April 2025

    9.0
    Superb
    • Leisure trip
    • Family with young children
    • Studio Double with Sofa Bed
    • Stayed 1 night
    • Submitted via mobile

    Not sure why the TV was so crappy. Fridge was not cooling well at all. Not enough plugs near the beds.

    Great location, nice staff and good room layout. Very soft sheets. Good beds. Great AC. THE BEST SHOWER in 2 weeks of traveling.

    Stayed in April 2025

  • Reviewed: 6 April 2025

    9.0
    Great location, quiet and comfortable!
    • Leisure trip
    • Family with young children
    • King Studio with Sofa Bed
    • Stayed 4 nights
    • Submitted via mobile

    The shower tile in our room had a large crack and needs repair.

    We needed a last minute place to stay after our other booking was not up to par. SpringHill Suites exceeded expectations—the desk clerk at arrival was 100% invested in customers and their comfort. The room was clean and comfortable. The breakfast also exceeded expectations and was delicious. The breakfast manager deserves a raise for how hard she works!

    Stayed in April 2025

  • Reviewed: 4 March 2025

    8.0
    Very good
    • Leisure trip
    • Couple
    • Studio Double with Sofa Bed
    • Stayed 2 nights
    • Submitted via mobile

    Our room had so much space! Breakfast was good. Staff was extremely friendly and kind.

    Stayed in March 2025

  • Reviewed: 5 January 2025

    9.0
    Exceptional!
    • Leisure trip
    • Family with young children
    • Studio Double with Sofa Bed
    • Stayed 1 night
    • Submitted via mobile

    There was no jacuzzi as advertised.

    Jessica, front desk, was AMAZING and accommodating.

    Stayed in January 2025

  • Reviewed: 2 January 2025

    9.0
    Hidden gem
    • Leisure trip
    • Couple
    • King Studio with Sofa Bed
    • Stayed 1 night
    • Submitted via mobile

    I have no complaints.

    Everything. The location is right near the interstate. The hotel was very clean and comfortable. The breakfast was exceptionally good for a hotel with meat and vegetarian options. The staff was friendly.

    Stayed in January 2025

  • Reviewed: 15 December 2024

    8.0
    Nice place off busy road on the western end of the city.
    • Business trip
    • Couple
    • Studio Double with Sofa Bed
    • Stayed 2 nights
    • Submitted via mobile

    No diet drinks at front store.

    Eggs were good, cereal and fruit. Room size was good. Large sofa w trundle. Helpful staff on tv when prior guest pulled cables for gaming

    Stayed in December 2024

  • Reviewed: 28 October 2024

    9.0
    Overall everything was great!!
    • Family with young children
    • Studio Double with Sofa Bed
    • Stayed 2 nights
    • Submitted via mobile

    The bathroom.

    The beds was so comfortable, really spacious, staff was amazing, breakfast was so good and fresh and the pool was nice and warm.

    Stayed in October 2024

  • Reviewed: 20 October 2024

    7.0
    It was good except the pool
    • Leisure trip
    • Group
    • King Studio with Sofa Bed
    • Stayed 2 nights

    The pool was VERY cold and there was no pool towels. The temp of the pool wasn't even comfortable and that was one of the biggest reason we stayed here b/c we wanted an indoor pool for the baseball players and their muscles.

    Breakfast was very good. The kids really enjoyed it and it was very filling before their baseball games.

    Stayed in September 2024

  • Reviewed: 5 September 2024

    8.0
    Great Place! Wonderful Breakfast!
    • Leisure trip
    • Family with young children
    • King Studio with Sofa Bed
    • Stayed 3 nights

    The toilet was not working correctly and although, maintenance did come to fix it, it was never fixed to satisfaction.

    The breakfast was delicious! Great variety! The room was clean and large with a wonderful bathroom. The staff were friendly and helpful.

    Stayed in July 2024

  • Reviewed: 30 August 2024

    9.0
    9/10
    • Leisure trip
    • Group
    • Studio Double with Sofa Bed
    • Stayed 1 night
    • Submitted via mobile

    None

    Im so happy with our stay for 1 night. Clean and neat hotel, spacious suite room for 5 people. Everything is updated. Continental breakfast is good, plenty of food cold or hot.

    Stayed in August 2024

  • Reviewed: 28 August 2024

    9.0
    My Stay was excellent , other than my breakfast
    • Leisure trip
    • Couple
    • King Studio with Sofa Bed
    • Stayed 1 night
    • Submitted via mobile

    Breakfast

    I was a little disappointed to learn bacon was not served here on the weekends , One of my main reasons for selecting SpringHill Suites. Most of the others have sausage but I chose you because you normally have options

    Stayed in June 2024

  • Reviewed: 20 August 2024

    9.0
    Superb
    • Leisure trip
    • People with friends
    • Studio Double with Sofa Bed
    • Stayed 1 night
    • Submitted via mobile

    Comfortable room!

    Stayed in July 2024

Showing 1 – 25

We Price Match
We Price Match
Low rates • No booking fees • Find cheaper? We'll refund the difference!

Guests also reviewed these properties: