The fact I had to ask them to try to find me a room if they could for close to the same price cause my reservation didn't go through.

I liked the fact they set me up with a room considering when I booked it with booking it didn't go through they said they didn't get my reservation through booking but they gave me one with almost the same price.

Stayed in August 2025

The room came with a couch, but it was not usable because it was FILTHY! It had dust and stains all over it. It's like an after thought that clearly didn't get cleaned along with the room......ever! We did not feel comfortable even setting our bags on it. disgusting. How about shampooing it every now an again? Yuck! Also, the door was difficult to close and you had to almost force it. The stairwell doors slammed like vault doors and need the close rate adjusted. The tub was slick and the lighting in the bathroom was inadequate. only 1 elevator was running, so service was slow getting around the facility. I'm more bothered about the couch than anything, because as a Marriot owned hotel, that is completely unacceptable, especially when the cost wasn't far off from the price of the Courtyard hotels we have stayed at in recent times.

The room was spacious. The property is convenient to town and the highway as well as shopping/food. Beds were comfy. All lights worked and the hot water and air conditioning worked fine. Plenty of parking too. Breakfast was decent.

Stayed in July 2025

I didn't like service over the phone and that my room that I book was unable

I like the location of hotel. Center Hampton

Stayed in June 2025

No jacuzzi. Just a public tub with no jets and hot water in it. Pool was not deep. AC sounded like a generator when it was on and a jet when starting. Had to get another room due to it.

Friendly staff and breakfast was good

Stayed in June 2025

My air conditioner in my room never blew out cold air and the last two nights the air was warm and the last night I didn’t stay in my room at all. And most of my stay there was only one elevator working.

Overall I like the property but wish the tv’s were bigger

Stayed in June 2025

I was not fond of the way our rooms were not cleaned while there. It was done once. We had to request additional towels several times because I previously mentioned we had 5 people staying in the room.

The staff was accommodating at the front desk. The facility was close to several things we needed (Food, Walmart, gas, Hampton University, etc.)

Stayed in May 2025

Everything was okay. Except the air conditioner made funny noise all night and the tv didn't work.

Stayed in April 2025

Satisfaction

Stayed in March 2025

I am a housekeeping supervisor at another hotel and to walk into the room, it looks very well put together. the only issues I’ve had in the room was that the TV remote did not work at all. I did not like that the light in the bathroom was dim. Also, there were no bags in the trashcan liners nor any tissue in the box under the sink .

I like that the property beds were tough tight., I got good sleep in the breakfast was pretty good.

Stayed in January 2025

Didn't like the fact for some strange reason it smelled like India food or people were staying there before us and there was a black streak of some thing on the bath towel 🤔.

Stayed in December 2024

I’m not making this up but the first room we had it looked like it didn’t get cleaned, there used towels on bathroom sink and the pillows looked like someone laid on them. Thankfully they switched us to a different room. But there was insecticide on the sink. We decided to stay because we can’t cancel and get refund but after seeing all this we didn’t feed comfortable and trust the clean management in the property. Also when we were checking out (this was around 5am) the workers were hanging out outside the hotel and they had a dog not on a leash and attacked our dog. We were too tired to let the front desk know and just had enough

Breakfast was good and it’s near a lot of food places and shopping

Stayed in December 2024

Needs a fan in bathroom.

Liked having breakfast and treats by check in.

Stayed in November 2024

My room key kept deactivating without it being next to other cards and my room always smelt like smoke and no one in my room smoked. Also my room couch was old and had snags in it

The staff was nice and friendly

Stayed in November 2024

I enjoyed the breakfast but wish they had potatoes for breakfast also. Great location

Stayed in November 2024

The rooms need better upkeep. My sink was damaged. The rooms needed paint. You charged my card for the entire stay before I even spent one night. Every night I had to get my card re-keyed cause I couldn’t get in my room. Towels were hard to come by. I never had my room cleaned in three days and then had no towels. The front desk told me to come back at 8am but if my flight is at 10 that is not helpful. Just disrespectful!

Location

Stayed in October 2024

Door was broken Not enough linen

Room was a nice size

Stayed in October 2024

Closed pool

Roomy suite

Stayed in October 2024

The locks on the room doors weren’t working

The staff was nice and pleasant

Stayed in October 2024

The price for one night was high

Convenient

Stayed in September 2024

A. We booked a smoking room.....there are in fact NO smoking rooms. B. We chose this out of several other places because it had a "spa room" with pool and hot tub (both were closed down) C. On the last day of our stay we got to breakfast with 40 minutes to spare, the grits and bagels were empty and all the employees were making their plates as the guests waited assuming they were bringing more (they did not( D. The tvs were so old and janky we had to get help with the tv and then every time we used it it was a 10 min ordeal to get it working. E. There was a roach on my ceiling above the bathroom sink that remained there out of reach for the entire 3 day stay.

Whenever I visit hampton this is my top pick for staying in a hotel. Its clean, has great water pressure and comfortable beds.

Stayed in August 2024

The elevator was down got stuck note on bottom floor didn’t put on other floors and the pool was down

It was great great location

Stayed in July 2024

My room was not cleaned until the 4th day of our stay. Although staff apologized, this was a disappointment for my stay. Also, the toilet handle was malfunctioning which should have been taken care of by an attentive housekeeping staff.

Staff was so nice and congenial.

Stayed in June 2024

One I stood at the check-out desk while the person argued with another customer on the phone. She rolled her eyes and had a very bad attitude. We came to this hotel to swim in the pool and it was under construction nowhere was a sign posted or was I told at booking. They said it will be several weeks before it will be fixed. I was disappointed that we weren't even offered to go to another hotel or given a credit.

The room was a great size. The bathroom was very clean and big. Breakfast was great they had plenty of options. I would recommend this hotel to anyone looking for one right beside all the mall and shopping centers.

Stayed in April 2024

Didn't like all the light that came in the room at nite..it was very, very hard to sleep, even tried our best to get rid of so much light, with pillow and blankets....You have short curtains with no darkened liner at all! Could not sleep..

Didn't eat breakfast.. love the staff kindness..water run real good! And hot..

Stayed in April 2024