I experienced one staff person working the breakfast service as rude and aggressive, barked, "Go! Go! Go!" and pointed at a table when I arrived. (Everyone else was VERY friendly and professional!) There were a couple of minor "flaws" in the room that needed fixing: leaking faucet and broken window blind. I'm sure they'll get taken care of!

The location is fantastic, easy to get to and easy to get around from, with the 1 line West 28th station right on the block and Penn Station a short, easy walk. Broadway, with lots of restaurants and a green market, is also close. A lovely "plus" is that florists operate all along the street near the hotel during the day: looks and smells great, like being in a lush garden. Most of the staff were friendly, professional, and very helpful. The room was clean and comfortable. I appreciated the included breakfast, with lots of good choices. I will definitely stay again.

Stayed in September 2025

The room was very small. Hardly able to walk around the beds. No hot water at 5pm, so after trying to fix the situation they moved us to another room (at about 8pm) which was actually smaller than the first room. Breakfast was only ok!

Staff were very helpful and let us check in early. View from 40th floor was wonderful

Stayed in September 2025

Everything

Stayed in August 2025

Room was too compact!

Stayed in August 2025

The location is perfect near the subway system. We loved being in the Flower District - walking through the flowers being unloaded off of the trucks every morning. We were very impressed with the large breakfast buffet. With so many to feed, the staff seating you, cleaning up, replenishing the food were efficient and kind. In fact the entire staff was amazing, kind, informative and always greeted you with a smile even in the middle of lots of guests. The rooms by NYC standards were tight but definitely doable especially with the comfortable beds, pillows and sheets. The maid service was fantastic and our room was spotless. We will definitely stay here again when visiting NYC.

Stayed in August 2025

Breakfast was chaotic , staff weren’t very friendly and good offer wasn’t great.

Rooms were comfortable and clean , good location.

Stayed in September 2025

Breakfast, staff, facilities (there's no bottle of water as a complimentary but there's coffee)... It's not like a 4 stars hotel. A budget option in a good location

Location and city view

Stayed in August 2025

Small rooms

The location and cleanliness of the hotel.

Stayed in August 2025

Great location and easy to access. Staff were all friendly

Stayed in August 2025

Our room was very small. Breakfast buffet supper busy.

Fantastic location and comfortable beds. We also had a lovely view. Overall, the staff were friendly and efficient.

Stayed in August 2025

It would have been great to have more space in the family room.

Very good location, close to a lot of tourists sites, clean and friendly staff. I would recommend to friends and family.

Stayed in August 2025

The breakfast could be improved — there wasn’t much to choose from, the bread seemed a bit old, and there were no vegetables. It also felt uncomfortable when staff pointed with their finger to show where to sit. A warmer, more welcoming atmosphere would make the experience much better.

Clean, with a great view from the room and a convenient location — perfect for a short stay or a day trip.

Stayed in August 2025

Very nice breakfast excellent location

Stayed in August 2025

The bathroom. It got flooded every time we took shower. The shower tub is too shallow.

Close to most places we have been to.

Stayed in August 2025

Rooms were small but very comfortable. Very close to Madison Square Gardens for concerts we attended. Staff were lovely

Stayed in August 2025

We liked everything during our stay. Walter at the reception is a very nice and helpful guy,

Stayed in August 2025

Nothing

It was close to Times Square and other places of interest. The staff were extremely helpful and polite. The room had a wonderful view of downtown NYC.

Stayed in August 2025

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Stayed in July 2025

Room size Way too small And breakfast area too crowded not well organized (food quality average)

The location

Stayed in June 2025

Bedrooms are small and the breakfast/lobby space is also too small for a 40+ levels building.

Super well located - metro stations close by and close to the main streets/avenues.

Stayed in August 2025

Towels were not replenished after clean asked for them to be replenished but didn't happen

Great view nice room

Stayed in August 2025

The breakfast could have more fresh fruit and som ham and cheese. And the quality of the coffee could be increased.

As in many other Marriot hotels, the breakfast room is always crowded. But the staff manage to make it simple and easy. The breakfast is ok. The location is perfect. Mainly if you want to be a bit out of the tourist highway.

Stayed in July 2025

Room is too small and wardrobe could be bigger

Location

Stayed in July 2025

Please consider more vegetables on brekfast.

I enjoyed the view and the ice water machine :)

Stayed in August 2025