They didn’t make the couch up. We needed to do and also they didn’t give extra blankets, we were cold.

Queen bed was huge, I love it! Breakfast was also really good, there were options.

Stayed in September 2025

The high parking fee was an unpleasant surprise. Paint was peeling high up on the ceiling in the breakfast area.

The breakfast buffet had a great selection. The room was spacious, and the beds were comfortable.

Stayed in August 2025

The Parking is NOT free

The breakfast was really good.

Stayed in August 2025

Nice to have a family room so the kids got a bed each. Breakfast buffet more than ample.

Stayed in August 2025

No vending throughout the hotel, only at front desk. Paid parking (I paid to stay here, I shouldn't have to pay to park too). No travel sized products in the room, all full size (unsanitary when used by other guest before/after).

Breakfast was good. Location easy to find. Staff friendly. Room clean and orderly.

Stayed in August 2025

Could be cleaner

Helpful people working there.

Stayed in August 2025

It's just a little outdated but very good value for money.

Incredibly friendly staff and the room was spotless. Kids loved using the pool and it was a great stop off for an early morning flight out of Chicago o hare.

Stayed in August 2025

It was a little dated. Very difficult getting in and out of the building with striker and luggage’s.

Breakfast was vast! Staff was really friendly.

Stayed in August 2025

The fire alarm in our room was very close to the bathroom. Even a single shower, not particularly hot, would set it off

The room was large and clean, and the breakfast had decent options. Noise insulation seemed fine, and I was able to get a good night’s sleep. The location is fairly convenient, with the subway about a 15-minute walk away.

Stayed in July 2025

NA

Greta place to stay

Stayed in June 2025

As a well traveled individual, paid parking sucks especially when the parking lot isn’t that big.

It was extremely clean, room was very clean, nice location.

Stayed in May 2025

Carpets in the room were dirty, and smelled bad like they have not being cleaned in months or maybe more, rooms a little bit outdated

Location near Blue Line and airport

Stayed in July 2025

Good

Thank you

Stayed in July 2025

I am not a fan of the open sink plan. I prefer the washroom to be inside the bathroom not outside of it.

The room was comfortable and very clean. The breakfast selection was very good.

Stayed in June 2025

Prior to check in, I had corresponded regularly with the property regarding one query or the other, yet when I showed up at the property and referred to a few things we had discussed, the girl at the front desk denied having had any prior communication with me. She insisted that my correspondence must have been with the third party that I had booked through and not with anyone at the hotel. That was really weird. I know for a fact that my correspondence had been with the hotel staff, maybe not that particular girl who was on duty at that time, but definitely with someone from the hotel. The hotel should have had a record of it. The front desk girl denying having any knowledge of it was very strange.

The hotel was clean and comfortable and the breakfast selection was very good

Stayed in June 2025

Breakfast option was the same all 3 days we stayed. Could have add some change alternate day atleast.

We liked the hospitality of the staff .

Stayed in May 2025

wish there was a dry of steam sauna in the pool area, or even a hot tub.

decent breakfast, always fresh coffee available 24/7 -------very appreciated!, clean lobby hotel outside, plenty of smoking areas also appreciated, most staff very professional and friendly, nice pool.

Stayed in June 2025

Some facilities were outdated or needed a little upgrade. But for the price there was nothing negative to say.

The room was very spacious, the mattress very comfortable and the kitchenette very helpful as we traveled as a family. The hotel is located within 10 minutes walking from the next cta station which was very convenient to get to downtown Chicago. Also the hotel offered a heated pool which was great to end the day. To start the day right the hotel offered a great variety of breakfast options. We enjoyed our stay a lot and would recommend it, too.

Stayed in June 2025

The room was very clean and spacious! Loved the convenience of short travel to and from the Donald E. Stephens conference center. I would love to book again! Breakfast was okay, wish there was some bacon lol, but that's a personal preference.

Stayed in May 2025

The waterstains on the ceiling we stayed at was nothing serious but just an eyesore.

The room was spacious and the location is very conveniently close to the freeway and nice restaurants.

Stayed in May 2025

BREAKFAST NOT REALLY GOOD

LOCATION

Stayed in May 2025

I didn’t like how in the morning we heard someone pull on the door handle it scared us.

It’s super quiet here, I loved the size of the room.

Stayed in May 2025

Access to the CTA Blue Line, which I used everyday. The shuttle drivers were kind enough to drop me off if they didn't have a big crowd, but I ended up walking to and from the Cumberland station several times, including at night. The road crossings are protected by crosswalks and lights, but the lot next to the hotel lacks a sidewalk and lighting.

Everything: The room, housekeeping, the complimentary breakfast, the front desk staff and the shuttle.

Stayed in May 2025

Pool was small and felt creepy being in a basement without windows. The way the acoustics of the room would echo when the kids were splashing and yelling (as kids do) was so uncomfortable and extremely loud that I could not hold a conversation with the person sitting next to me. My Apple Watch even said I was in a harmfully loud environment. We ended up all leaving with headaches. Really need something that absorbs the sound. One of the biggest reasons we picked this hotel was for the pool. Big disappointment in that regard.

Nice large room, clean, good breakfast, very friendly and helpful front desk. Was fun to watch the train go by while we were having breakfast.

Stayed in April 2025