Skip to main content
  1. Hotel reviews homepage
  2. USA hotel reviews
  3. Texas hotel reviews
  4. Houston hotel reviews
  5. Reviews of SpringHill Suites by Marriott Houston Brookhollow

Reviews of SpringHill Suites by Marriott Houston Brookhollow 3 stars

2750 North Loop West , Houston, TX 77092, United States

#277 of 442 hotels in Houston

Guests' Choice

Review score

Based on 119 hotel reviews

5.8

Score breakdown

  • Cleanliness

    6.8

  • Comfort

    7.1

  • Location

    7.4

  • Facilities

    6.6

  • Staff

    7.5

  • Value for money

    6.4

  • Free WiFi

    7.0

100% verified reviews

Real guests. Real stays. Real opinions.

Read more- opens a dialog box
Write a review

Showing 1 – 25

  • Reviewed: 20 September 2024

    7.0
    Good
    • Leisure trip
    • Couple
    • King Suite with Sofa Bed
    • Stayed 5 nights
    • Submitted via mobile

    Under construction

    Stayed in August 2024

  • Reviewed: 10 May 2024

    6.0
    Pleasant
    • Leisure trip
    • Couple
    • King Suite with Sofa Bed and Adapted Tub - Mobility and Hearing Accessible
    • Stayed 4 nights
    • Submitted via mobile

    The fire alarm in the middle of the night was heart-stopping. The breakfast was mediocre.

    Stayed in May 2024

  • Reviewed: 18 March 2024

    6.0
    My stay was okay i just wish the bathroom was cleaned better
    • People with friends
    • Queen Suite with Two Queen Beds and Sofa Bed
    • Stayed 3 nights
    • Submitted via mobile

    The bathroom was not clean and the tub would get stopped up with water .

    The location of it

    Stayed in March 2024

  • Reviewed: 11 March 2024

    5.0
    Passable
    • Leisure trip
    • Family with young children
    • Queen Suite with Two Queen Beds and Sofa Bed
    • Stayed 3 nights
    • Submitted via mobile

    When we arrived the room had trash in the sink, no toilet paper. The pull out couch bedding was dirty. We had to ask for extra blankets 2 different times. Also aat the end of one of the beds, it felt like there was a hole in the subfloor. We were on the 3rd floor so it felt unsafe. Also the elevator made a weird noise and we did not see a sticker of last inspection

    Check in/check out was easy.

    Stayed in March 2024

  • Reviewed: 21 February 2024

    5.0
    Passable
    • Leisure trip
    • Couple
    • King Suite with Sofa Bed
    • Stayed 2 nights
    • Submitted via mobile

    Smoke alarm battery needed to be changed. Toilet didn’t work. Phone in room didn’t work.

    Stayed in November 2023

  • Reviewed: 16 October 2023

    7.0
    Wedding event.
    • People with friends
    • Queen Suite with Two Queen Beds and Sofa Bed
    • Stayed 4 nights
    • Submitted via mobile

    Gym equipment needs to be repaired.

    Location. Staff were pleasant and helpful.

    Stayed in October 2023

  • Reviewed: 13 September 2023

    7.0
    It was ok but wouldn’t recommend staying here again.
    • Leisure trip
    • Couple
    • King Suite with Sofa Bed
    • Stayed 2 nights
    • Submitted via mobile

    The deign of the room was horrible. They have 1 small tv in the middle of the bedroom and living room area. Why wouldn’t you have a tv hung on the wall for the bedroom and another tv on the cabinet they’re already using for the single tv. While laying in bed you can’t even watch tv without laying crossword on the bed. I’ve never seen a hotel room designed this way. If you have a guest sleeping in the pullout bed. You have to compromise ok who gets to watch the only tv in the room.  Ridiculous.

    Location. Comfortable bed.

    Stayed in August 2023

  • Reviewed: 16 March 2023

    7.0
    Good
    • Couple
    • King Suite with Sofa Bed
    • Stayed 2 nights
    • Submitted via mobile

    CABLE, CABLE. No menu and it did cut in and out. One treadmill in the gym didn't work. Breakfast was medicore, what happen to scrambled eggs and potatoes? Need more options.

    Cleanliness, pillows and soft bed. Gym was clean. Parking was great, coffee all day is fantastic. Oatmeal was great

    Stayed in March 2023

  • Reviewed: 14 March 2023

    5.0
    Passable
    • Leisure trip
    • Couple
    • Queen Suite with Two Queen Beds and Sofa Bed
    • Stayed 3 nights

    Housekeeping was nonexistent. Instructed to order 24 hours in advance. We did that and still no housekeeping. Wastebaskets were full and over flowing. Ran out of toilet paper. Had to go to front desk for all amentiies.

    Staff was great. Housekeeping was nonexistent. We were told we had to order housekeeping 24 hours in advance. We did that and the room was still not cleaned. Towels were minimal. Had to ask for towels everyday. May or may not receive towels. Wastebaskets were never dumped.

    Stayed in March 2023

  • Reviewed: 17 January 2023

    7.0
    Good
    • Leisure trip
    • Group
    • Queen Suite with Two Queen Beds and Sofa Bed
    • Stayed 3 nights
    • Submitted via mobile

    pool was close

    location

    Stayed in November 2022

  • Reviewed: 3 December 2022

    6.0
    Decent.
    • Leisure trip
    • Group
    • Queen Suite with Two Queen Beds and Sofa Bed
    • Stayed 2 nights
    • Submitted via mobile

    I didn't like that the jacuzzi wasn't working. Also when I checked in, they tried to give me a king room when I booked a 2 queen suite. They said there was a note to put me in a king suite since there were only 2 members in my party. I specifically booked 2 queen since I was with a friend. Then during check out, they charged me more than what was on booking.com and said it was because I requested a room change! After the staff was rude to me, they did kindly chase after me and fix it. But wow! What a hassle! I don't think it was worth it for all the trouble they gave me.

    Breakfast was good and I enjoyed the room and the indoor pool.

    Stayed in November 2022

  • Reviewed: 6 September 2022

    7.0
    Good
    • Leisure trip
    • Family with young children
    • Queen Suite with Two Queen Beds and Sofa Bed
    • Stayed 1 night
    • Submitted via mobile

    The breakfast was ok. Need to make sure that things are kept stocked. We had to wait on things to be brought out. Coffee was always empty. It was a sold out weekend so she needed help thats for sure.

    Nice location. Very clean breakfast area quite small but nice. Had plenty of room in our suite. We only stayed for 1 night so didnt use alot of the amenities.

    Stayed in September 2022

  • Reviewed: 10 August 2025

    10
    Exceptional
    • Leisure trip
    • Family with young children
    • Queen Suite with Two Queen Beds and Sofa Bed
    • Stayed 1 night
    • Submitted via mobile

    No pool

    All

    Stayed in August 2025

  • Reviewed: 26 May 2025

    1.0
    Very poor
    • Leisure trip
    • Family with young children
    • King Suite with Sofa Bed
    • Stayed 3 nights
    • Submitted via mobile

    The hotel was shutdown for renovation with no hotel staff to help. Only a few construction workers on site. I was sent an email that reservation was canceled from personal email so it was not enough for booking.com. I had to go to location but still didn't solve anything

    Stayed in May 2025

  • Reviewed: 9 September 2024

    1.0
    Very poor
    • Business trip
    • Family with young children
    • King Suite with Sofa Bed
    • Stayed 1 night
    • Submitted via mobile

    No internet, no guest at the hotel. Switched to another hotel.

    Stayed in August 2024

  • Reviewed: 8 August 2024

    1.0
    Beyond disappointed with this establishment.
    • Leisure trip
    • Couple
    • King Suite with Sofa Bed
    • Stayed 1 night
    • Submitted via mobile

    After a very long day my partner and I finally arrived at the hotel (August 4th) We had been calling all day because the reservation was accidentally made for the 5th but we got no answer…guy at front desk helped us switch it over no big deal. We go into the hotel room and I immediately am HEAVILY disappointed. A weird smell took over the whole room and I had to use half a bottle of spray to mask the old moldy odor. I walk to the sink to brush my teeth only to find a hair…I walk into the bathroom and find short pubic hairs around the toilet…DISGUSTING!!! I open the shower and find long black hairs all around! I walk over to the bed look at the sheets and there’s an odd stain right next to the pillows. The floors were not clean at all…for $150 a night I feel like the least they could do is vacuum and clean up the bathroom! Heavily disturbed so we left and could not even speak to the guy at the front desk because he was napping! Absolutely appalled by this establishment.

    Stayed in August 2024

  • Reviewed: 29 July 2024

    2.0
    Wish I would of booked elsewhere
    • Leisure trip
    • Couple
    • King Suite with Sofa Bed
    • Stayed 1 night
    • Submitted via mobile

    The property is under construction there was NO CABLE so tv was unavailable. The bathtub had mold

    Front desk lady was nice

    Stayed in July 2024

  • Reviewed: 28 July 2024

    3.0
    It was not what I expected for a Springhill Suite. We only stayed one night and checked out.
    • Business trip
    • Couple
    • King Suite with Sofa Bed
    • Stayed 3 nights

    mold in the shower, wet carpet (I almost fell from a slip from the wet carpet to the tile), no tv, sketchy wifi

    the bed

    Stayed in July 2024

  • Reviewed: 22 July 2024

    2.0
    Very poor
    • Leisure trip
    • Family with young children
    • Queen Suite with Two Queen Beds and Sofa Bed
    • Stayed 1 night
    • Submitted via mobile

    I don’t recommend this place we came here from far away just to get our truck stolen and they have no cameras at all no security so what’s my safety there none.

    Stayed in July 2024

  • Reviewed: 5 July 2024

    4.0
    Managed it
    • Leisure trip
    • Couple
    • Queen Suite with Two Queen Beds and Sofa Bed
    • Stayed 2 nights
    • Submitted via mobile

    Room smelled and the beds weren’t queen size

    NA

    Stayed in July 2024

  • Reviewed: 28 June 2024

    8.0
    Very good
    • Leisure trip
    • Couple
    • King Suite with Sofa Bed
    • Stayed 1 night

    the breakfast was pretty weak. and there was a car in the parking lot with no wheels so that was concerning.

    the hotel was clean. As well as quite

    Stayed in June 2024

  • Reviewed: 24 June 2024

    1.0
    Very poor
    • Leisure trip
    • Family with young children
    • Queen Suite with Two Queen Beds and Sofa Bed
    • Stayed 1 night
    • Submitted via mobile

    This place is close they only take my money

    Stayed in June 2024

  • Reviewed: 23 June 2024

    1.0
    Very poor
    • Leisure trip
    • Couple
    • King Suite with Sofa Bed
    • Stayed 4 nights
    • Submitted via mobile

    There was no mention of the facility being renovated. The room and specially the bathroom was filthy, shower curtain was tore, bathtub was filthy with mold in multiple places, the water did not drain properly, couch was terribly stained room had a bad odor

    Nothing at all... We arrived late and had little time to inspect the room until the next morning and the room was Horrible

    Stayed in June 2024

  • Reviewed: 28 May 2024

    8.0
    Good value, big refrigerator, sink and microwave.
    • Business trip
    • Family with young children
    • King Suite with Sofa Bed and Adapted Tub - Mobility and Hearing Accessible
    • Stayed 4 nights
    • Submitted via mobile

    Odd " rounding up" of $80 and $500 hold applied the day I checked out. Not how hotel stays typically charge. Waiting to see if it gets refunded.

    Front desk staff, very friendly and helpful.

    Stayed in May 2024

Showing 1 – 25

We Price Match
We Price Match
Low rates • No booking fees • Find cheaper? We'll refund the difference!

Guests also reviewed these properties: