2750 North Loop West , Houston, TX 77092, United States
#277 of 442 hotels in Houston
Guests' ChoiceBased on 119 hotel reviews
5.8Cleanliness
6.8
Comfort
7.1
Location
7.4
Facilities
6.6
Staff
7.5
Value for money
6.4
Free WiFi
7.0
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End of dialog contentReviewed: 20 September 2024
Ines
GermanyUnder construction
Stayed in August 2024
Reviewed: 10 May 2024
Scott
United StatesThe fire alarm in the middle of the night was heart-stopping. The breakfast was mediocre.
Stayed in May 2024
Reviewed: 18 March 2024
Deaundria
United StatesThe bathroom was not clean and the tub would get stopped up with water .
The location of it
Stayed in March 2024
Reviewed: 11 March 2024
Bombardier
United StatesWhen we arrived the room had trash in the sink, no toilet paper. The pull out couch bedding was dirty. We had to ask for extra blankets 2 different times. Also aat the end of one of the beds, it felt like there was a hole in the subfloor. We were on the 3rd floor so it felt unsafe. Also the elevator made a weird noise and we did not see a sticker of last inspection
Check in/check out was easy.
Stayed in March 2024
Reviewed: 21 February 2024
Chavonne
United StatesSmoke alarm battery needed to be changed. Toilet didn’t work. Phone in room didn’t work.
Stayed in November 2023
Reviewed: 16 October 2023
George
United StatesGym equipment needs to be repaired.
Location. Staff were pleasant and helpful.
Stayed in October 2023
Reviewed: 13 September 2023
Jayson
United StatesThe deign of the room was horrible. They have 1 small tv in the middle of the bedroom and living room area. Why wouldn’t you have a tv hung on the wall for the bedroom and another tv on the cabinet they’re already using for the single tv. While laying in bed you can’t even watch tv without laying crossword on the bed. I’ve never seen a hotel room designed this way. If you have a guest sleeping in the pullout bed. You have to compromise ok who gets to watch the only tv in the room.  Ridiculous.
Location. Comfortable bed.
Stayed in August 2023
Reviewed: 16 March 2023
Victor
United StatesCABLE, CABLE. No menu and it did cut in and out. One treadmill in the gym didn't work. Breakfast was medicore, what happen to scrambled eggs and potatoes? Need more options.
Cleanliness, pillows and soft bed. Gym was clean. Parking was great, coffee all day is fantastic. Oatmeal was great
Stayed in March 2023
Reviewed: 14 March 2023
Margie
United StatesHousekeeping was nonexistent. Instructed to order 24 hours in advance. We did that and still no housekeeping. Wastebaskets were full and over flowing. Ran out of toilet paper. Had to go to front desk for all amentiies.
Staff was great. Housekeeping was nonexistent. We were told we had to order housekeeping 24 hours in advance. We did that and the room was still not cleaned. Towels were minimal. Had to ask for towels everyday. May or may not receive towels. Wastebaskets were never dumped.
Stayed in March 2023
Reviewed: 17 January 2023
Shamarla
United Statespool was close
location
Stayed in November 2022
Reviewed: 3 December 2022
Vanessa
United StatesI didn't like that the jacuzzi wasn't working. Also when I checked in, they tried to give me a king room when I booked a 2 queen suite. They said there was a note to put me in a king suite since there were only 2 members in my party. I specifically booked 2 queen since I was with a friend. Then during check out, they charged me more than what was on booking.com and said it was because I requested a room change! After the staff was rude to me, they did kindly chase after me and fix it. But wow! What a hassle! I don't think it was worth it for all the trouble they gave me.
Breakfast was good and I enjoyed the room and the indoor pool.
Stayed in November 2022
Reviewed: 6 September 2022
Jennifer
United StatesThe breakfast was ok. Need to make sure that things are kept stocked. We had to wait on things to be brought out. Coffee was always empty. It was a sold out weekend so she needed help thats for sure.
Nice location. Very clean breakfast area quite small but nice. Had plenty of room in our suite. We only stayed for 1 night so didnt use alot of the amenities.
Stayed in September 2022
Reviewed: 10 August 2025
Santa
United StatesNo pool
All
Stayed in August 2025
Reviewed: 26 May 2025
Andrew
United StatesThe hotel was shutdown for renovation with no hotel staff to help. Only a few construction workers on site. I was sent an email that reservation was canceled from personal email so it was not enough for booking.com. I had to go to location but still didn't solve anything
Stayed in May 2025
Reviewed: 9 September 2024
Ron
United StatesNo internet, no guest at the hotel. Switched to another hotel.
Stayed in August 2024
Reviewed: 8 August 2024
O2bgama
United StatesAfter a very long day my partner and I finally arrived at the hotel (August 4th) We had been calling all day because the reservation was accidentally made for the 5th but we got no answer…guy at front desk helped us switch it over no big deal. We go into the hotel room and I immediately am HEAVILY disappointed. A weird smell took over the whole room and I had to use half a bottle of spray to mask the old moldy odor. I walk to the sink to brush my teeth only to find a hair…I walk into the bathroom and find short pubic hairs around the toilet…DISGUSTING!!! I open the shower and find long black hairs all around! I walk over to the bed look at the sheets and there’s an odd stain right next to the pillows. The floors were not clean at all…for $150 a night I feel like the least they could do is vacuum and clean up the bathroom! Heavily disturbed so we left and could not even speak to the guy at the front desk because he was napping! Absolutely appalled by this establishment.
Stayed in August 2024
Reviewed: 29 July 2024
Carrie
United StatesThe property is under construction there was NO CABLE so tv was unavailable. The bathtub had mold
Front desk lady was nice
Stayed in July 2024
Reviewed: 28 July 2024
John
United Statesmold in the shower, wet carpet (I almost fell from a slip from the wet carpet to the tile), no tv, sketchy wifi
the bed
Stayed in July 2024
Reviewed: 22 July 2024
Leticia
United StatesI don’t recommend this place we came here from far away just to get our truck stolen and they have no cameras at all no security so what’s my safety there none.
Stayed in July 2024
Reviewed: 5 July 2024
Bhaskar
United StatesRoom smelled and the beds weren’t queen size
NA
Stayed in July 2024
Reviewed: 28 June 2024
Brad
United Statesthe breakfast was pretty weak. and there was a car in the parking lot with no wheels so that was concerning.
the hotel was clean. As well as quite
Stayed in June 2024
Reviewed: 24 June 2024
Martha
United StatesThis place is close they only take my money
Stayed in June 2024
Reviewed: 23 June 2024
Juan
United StatesThere was no mention of the facility being renovated. The room and specially the bathroom was filthy, shower curtain was tore, bathtub was filthy with mold in multiple places, the water did not drain properly, couch was terribly stained room had a bad odor
Nothing at all... We arrived late and had little time to inspect the room until the next morning and the room was Horrible
Stayed in June 2024
Reviewed: 28 May 2024
Sharon
United StatesOdd " rounding up" of $80 and $500 hold applied the day I checked out. Not how hotel stays typically charge. Waiting to see if it gets refunded.
Front desk staff, very friendly and helpful.
Stayed in May 2024
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