Reviews of SpringHill Suites Austin Round Rock 3 stars
2960 Hoppe Trail, Round Rock, TX 78681, United States
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Reviewed: 2 September 2025 · Stayed in September 2025
Verified reviewLocation and staff
No hot tub pillows too flat
Reviewed: 2 September 2025 · Stayed in June 2025
Verified reviewReviewed: 30 August 2025 · Stayed in August 2025
Verified reviewReviewed: 24 August 2025 · Stayed in August 2025
Verified reviewReviewed: 18 August 2025 · Stayed in August 2025
Verified reviewReviewed: 14 August 2025 · Stayed in August 2025
Verified reviewBreakfast choices was excellent.
The lift chair at the pool didn't work.
Dear guest, thank you for sending feedback regarding your most recent visit. I am glad to see you were able to enjoy our breakfast options during your stay. I am sincerely sorry to hear about the lift chair not functioning correctly. I have asked out maintenance team to look into this issue and follow up. I understand how disappointing this must have been for you. Please let us know if we can assist with your next reservation when visiting the Round Rock area. We would be happy to ensure prior to arrival that your stay is flawless and enjoyed to the fullest extent.
Dear guest, thank you for sending feedback regarding your most recent visit. I am glad to see you were able to enjoy our breakfast options during your stay. I am sincerely sorry to hear about the lift chair not functioning correctly. I have… Show more
Reviewed: 11 August 2025 · Stayed in July 2025
Verified reviewReviewed: 9 August 2025 · Stayed in August 2025
Verified reviewStaff (front desk) was super friendly and helpful. also the maintenance staff was helpful and friendly too .
Well I fell the bed was to soft but not bad at all.
Dear guest, thank you for sending feedback regarding your stay with us. We are excited to see you enjoyed your visit and the amenities offered. We are glad to hear our team provided a safe and friendly environment. We look forward to welcoming you back in the future. Until then, safe and happy travels.
Dear guest, thank you for sending feedback regarding your stay with us. We are excited to see you enjoyed your visit and the amenities offered. We are glad to hear our team provided a safe and friendly environment. We look forward to welcom… Show more
Reviewed: 8 August 2025 · Stayed in July 2025
Verified reviewReviewed: 5 August 2025 · Stayed in August 2025
Verified reviewReviewed: 5 August 2025 · Stayed in August 2025
Verified reviewBreakfast
Pillows too thin.
Dear guest, thank you for taking the time to send feedback regarding your stay with us. We are happy to see you enjoyed our breakfast options and hope to welcome you back in the future for more variety and changes to our options. I understand the frustration of a thin pillow during your stay. We are happy to change out our feather pillows for foam pillows for a more firm option. We hope to welcome you back in the future. Safe and happy travels!
Dear guest, thank you for taking the time to send feedback regarding your stay with us. We are happy to see you enjoyed our breakfast options and hope to welcome you back in the future for more variety and changes to our options. I understa… Show more
Reviewed: 2 August 2025 · Stayed in July 2025
Verified reviewGreat breakfast
A little more bigger the beds.think they were small beds.
Dear Guest, thank you for sending feedback regarding your most recent visit. We understand the frustration of a smaller than expected bed as our property offers a single king bed or a room with two double size beds as well as a trundle bed. I understand we were unable to meet your needs during this visit and hope for the opportunity to provide options for you in the future. Safe and happy travels!
Dear Guest, thank you for sending feedback regarding your most recent visit. We understand the frustration of a smaller than expected bed as our property offers a single king bed or a room with two double size beds as well as a trundle bed.… Show more
Reviewed: 1 August 2025 · Stayed in July 2025
Verified reviewReviewed: 1 August 2025 · Stayed in July 2025
Verified reviewEverything was great, except for the rain. Clean rooms, buffet breakfast and great location!!
Reviewed: 30 July 2025 · Stayed in July 2025
Verified reviewReviewed: 29 July 2025 · Stayed in July 2025
Verified reviewLocation and area surrounding it. Plenty of dining options. We did have a couple of issues with room such as TV not working nor mini fridge however staff immediately addressed those issues.
Reviewed: 28 July 2025 · Stayed in July 2025
Verified reviewReviewed: 25 July 2025 · Stayed in June 2025
Verified reviewReviewed: 23 July 2025 · Stayed in July 2025
Verified reviewThe staff was exceptional! During our long stay, we got to know several of the employees who were all perfectly hospitable and kind. It was ideal for our family, and we were happy to see families with other young children there as well. Parking was plentiful, and we appreciated the location near many of the city's best restaurants and retail. The Wi-Fi was spotty at times, but overall sufficient for remote work. The desk and kitchenette were very convenient. I was so impressed with the West Elm sofa bed that I'm considering buying one for our home.
There were a few things we only noticed because we were there for so long. Our AC didn't adequately remove humidity from the room, the treadmills in the gym are outdated, and one of the elevators was out of service for a few days. We notified the staff, and they responded immediately to address issues.
Reviewed: 22 July 2025 · Stayed in July 2025
Verified reviewThe pet deposit is extremely expensive for one night with a 3lb chihuahua... $75 is steep
Reviewed: 21 July 2025 · Stayed in July 2025
Verified reviewReviewed: 14 July 2025 · Stayed in July 2025
Verified reviewReviewed: 7 July 2025 · Stayed in May 2025
Verified reviewReviewed: 7 July 2025 · Stayed in July 2025
Verified reviewSmelled and stained carpet.