Reviews of Spark By Hilton Rochester University Area 3 stars
797 East Henrietta Road, Rochester, NY 14623, United States
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Reviewed: 2 September 2025 · Stayed in August 2025
Verified reviewthe room smelled of cigarette smoke.
the smoke
Reviewed: 1 September 2025 · Stayed in August 2025
Verified reviewMe and my family really enjoyed this hotel. The price was great, the location was also very good. The room and breakfast was nice. We would definitely stay there again .
We are delighted to hear that your stay with us was a positive one! We truly appreciate your kind feedback and thank you for choosing Spark by Hilton Rochester University. We hope to welcome you back again in the near future.
Reviewed: 1 September 2025 · Stayed in July 2025
Verified reviewProximity to the hospital. Sweet staff.
Simple, almost inedible breakfast. No microwave for warming oatmeal, consistently watered down orange juice. No meat, or hot eggs, pancakes, etc. Noise levels are rough at times. Small rooms, tv service is bare minimum. Bring your own pillows. High deposit cost.
I am truly sorry to hear that your recent stay with us was not a positive experience. We sincerely appreciate your honest feedback, as it is invaluable in helping us improve. Please be assured that we are looking into the issues you raised. Our goal is to ensure all our guests are comfortable and happy, and we are committed to remedying this for future stays. Thank you again for choosing Spark by Hilton Rochester University.
I am truly sorry to hear that your recent stay with us was not a positive experience. We sincerely appreciate your honest feedback, as it is invaluable in helping us improve. Please be assured that we are looking into the issues you raised… Show more
Reviewed: 1 September 2025 · Stayed in August 2025
Verified reviewReviewed: 31 August 2025 · Stayed in August 2025
Verified reviewReviewed: 24 August 2025 · Stayed in July 2025
Verified reviewKimberly the manager was wonderful and so helpful.
The fact that not every room is handicapped accessible.
We are delighted to hear that your stay with us was a positive one! We truly appreciate your kind feedback and thank you for choosing Spark by Hilton Rochester University. We hope to welcome you back again in the near future.
Reviewed: 21 August 2025 · Stayed in August 2025
Verified reviewReviewed: 19 August 2025 · Stayed in June 2025
Verified reviewReviewed: 15 August 2025 · Stayed in July 2025
Verified reviewReviewed: 15 August 2025 · Stayed in August 2025
Verified reviewCentrally located
N/A
Thank you for staying with us and for taking the time to leave a review. We truly value all feedback and use it to make improvements where needed. Our goal is to provide every guest with a clean and comfortable place to stay. We hope that if you're in the area again, you'll choose to stay with us.
Thank you for staying with us and for taking the time to leave a review. We truly value all feedback and use it to make improvements where needed. Our goal is to provide every guest with a clean and comfortable place to stay. We hope that i… Show more
Reviewed: 11 August 2025 · Stayed in August 2025
Verified reviewReviewed: 11 August 2025 · Stayed in August 2025
Verified reviewReviewed: 10 August 2025 · Stayed in August 2025
Verified reviewThe promptness of the staff was great. We ended up needing a bed change and toilet seat repair and everything was handled very quickly
A variety at breakfast would've been a little nicer and it was unexpected to not have a microwave in the room. A better mattress would've been a little better too.
Thank you for staying with us and for taking the time to leave a review. We truly value all feedback and use it to make improvements where needed. Our goal is to provide every guest with a clean and comfortable place to stay. We hope that if you're in the area again, you'll choose to stay with us.
Thank you for staying with us and for taking the time to leave a review. We truly value all feedback and use it to make improvements where needed. Our goal is to provide every guest with a clean and comfortable place to stay. We hope that i… Show more
Reviewed: 5 August 2025 · Stayed in August 2025
Verified reviewReviewed: 4 August 2025 · Stayed in July 2025
Verified reviewfriendly staff, clean
the air in the room was not fresh even thou there was a conditioner
Thank you for staying with us and for taking the time to leave a review. We truly value all feedback and use it to make improvements where needed. Our goal is to provide every guest with a clean and comfortable place to stay. We hope that if you're in the area again, you'll choose to stay with us.
Thank you for staying with us and for taking the time to leave a review. We truly value all feedback and use it to make improvements where needed. Our goal is to provide every guest with a clean and comfortable place to stay. We hope that i… Show more
Reviewed: 1 August 2025 · Stayed in July 2025
Verified reviewReviewed: 1 August 2025 · Stayed in July 2025
Verified reviewLocation was fine.
Advertised as having “breakfast”. It was just a cold bagel bar. It was noisy. Beds were uncomfortable. The person who checked us in was on the verge of rude. We had never stayed at a Spark property before. We will avoid them in the future.
I am truly sorry to hear that your recent stay with us was not a positive experience. We sincerely appreciate your honest feedback, as it is invaluable in helping us improve. Please be assured that we are looking into the issues you raised. Our goal is to ensure all our guests are comfortable and happy, and we are committed to remedying this for future stays. Thank you again for choosing Spark by Hilton Rochester University.
I am truly sorry to hear that your recent stay with us was not a positive experience. We sincerely appreciate your honest feedback, as it is invaluable in helping us improve. Please be assured that we are looking into the issues you raised… Show more
Reviewed: 31 July 2025 · Stayed in June 2025
Verified reviewReviewed: 30 July 2025 · Stayed in July 2025
Verified reviewReviewed: 27 July 2025 · Stayed in July 2025
Verified reviewAttentive front desk staff. Within 5 minutes (drive) to restaurants. The area felt safe and quiet.
Noisy people arriving after midnight with kids screaming, running and crying down the hall until 1 a.m. The front desk was quick to check out the noise complaint once I decided to text them for help.
We are delighted to hear that your stay with us was a positive one! We truly appreciate your kind feedback and thank you for choosing Spark by Hilton Rochester University. We hope to welcome you back again in the near future.
Reviewed: 24 July 2025 · Stayed in July 2025
Verified reviewNice motel and comfortable
2 of my rooms were to be paid when I got there but they ran my card before and overcharged me $40 per room and the receptionist didn't have any explanation. I was told the manager would call me as soon as she got there but nothing happened
I am truly sorry to hear that your recent stay with us was not a positive experience. We sincerely appreciate your honest feedback, as it is invaluable in helping us improve. Please be assured that we are looking into the issues you raised. Our goal is to ensure all our guests are comfortable and happy, and we are committed to remedying this for future stays. Thank you again for choosing Spark by Hilton Rochester University.
I am truly sorry to hear that your recent stay with us was not a positive experience. We sincerely appreciate your honest feedback, as it is invaluable in helping us improve. Please be assured that we are looking into the issues you raised… Show more
Reviewed: 23 July 2025 · Stayed in July 2025
Verified reviewClose to expressway, but not too noisy.
Door the bathroom was almost impossible to close, it needs to be replaced/adjusted. Likewise, the showerhead water pressure was not adjustable and was very abrasive to the skin. Room 112.
I am truly sorry to hear that your recent stay with us was not a positive experience. We sincerely appreciate your honest feedback, as it is invaluable in helping us improve. Please be assured that we are looking into the issues you raised. Our goal is to ensure all our guests are comfortable and happy, and we are committed to remedying this for future stays. Thank you again for choosing Spark by Hilton Rochester University.
I am truly sorry to hear that your recent stay with us was not a positive experience. We sincerely appreciate your honest feedback, as it is invaluable in helping us improve. Please be assured that we are looking into the issues you raised… Show more
Reviewed: 22 July 2025 · Stayed in July 2025
Verified reviewThe manager Kim was very kind, friendly and helpful. I would recommend this hotel to my friends.
It would be helpful to have more handicapped accessible rooms. I would also prefer a more rounded breakfast, but it was ok.
We are delighted to hear that your stay with us was a positive one! We truly appreciate your kind feedback and thank you for choosing Spark by Hilton Rochester University. We hope to welcome you back again in the near future.
Reviewed: 17 July 2025 · Stayed in July 2025
Verified reviewReviewed: 14 July 2025 · Stayed in July 2025
Verified reviewLocation was easy to get to and from hospital. It was clean and staff was great.
We are delighted to hear that your stay with us was a positive one! We truly appreciate your kind feedback and thank you for choosing Spark by Hilton Rochester University. We hope to welcome you back again in the near future.