Reviews of Sonesta Simply Suites Chicago Waukegan 3 stars
1151 South Waukegan Road, Waukegan, IL 60085, United States
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Reviewed: 31 August 2025 · Stayed in August 2025
Verified reviewLocation and price was good for Navy Bootcamp Graduation!
Mattress was uneven and sunken on one side and in my daughter's room she had to call housekeeping to change the comforter!
Reviewed: 30 August 2025 · Stayed in August 2025
Verified reviewLocation
Room was not clean, did not have utensils to eat with as stated. Toilet was clogged and I was made to fix
Reviewed: 20 August 2025 · Stayed in July 2025
Verified reviewReviewed: 20 August 2025 · Stayed in August 2025
Verified reviewReviewed: 20 August 2025 · Stayed in August 2025
Verified reviewReviewed: 19 August 2025 · Stayed in August 2025
Verified reviewI liked the front desk staff member Jadin. We had a lot of challenges and he was doing his best to help us get comfortable.
I didn’t like that I was placed in a room with a broken bed, which I have photos of the bed was sunken in, and when we brought it to the attention of the front desk, Jadin contacted the manager for us and she told him that that’s how the beds are. The bed was damn you’re on the floor. Jadin got a maintenance person to come look at it and we had a broken boxspring. They did nothing on Management and accommodate us if it wasn’t for Jadin I would’ve had to sleep on the floor because the rooms were sold out.
Reviewed: 18 August 2025 · Stayed in August 2025
Verified reviewReviewed: 17 August 2025 · Stayed in August 2025
Verified reviewThe location was great 10 minutes from great lakes!
The interior was outdated
Reviewed: 15 August 2025 · Stayed in July 2025
Verified reviewEverything that was available to me
The elevators were out of service
Reviewed: 11 August 2025 · Stayed in August 2025
Verified reviewThe staff the day we checked out were very helpful and clarified what charges were on our account
Elevator wasn’t in operation, Check in was at 4pm and a lot of us weren’t able to check in until 5pm. No hot water whatsoever with anything, so showers were cold and faucets were cold.
Reviewed: 9 August 2025 · Stayed in August 2025
Verified reviewReviewed: 1 August 2025 · Stayed in July 2025
Verified reviewIt was as close to navy station and a lot of stores. The room was nice especially including refrigerator and stove
The elevator didn't work. The hallway carpet was dirty. It smelled like animal urine.
Reviewed: 28 July 2025 · Stayed in July 2025
Verified reviewThe property was well maintained, it was inviting and smelled great.
Nothing
Thank you for staying at Sonesta. We are delighted that you enjoyed your stay. Thank you for your comments and we wish to welcome you back to the hotel soon!
Reviewed: 21 July 2025 · Stayed in July 2025
Verified reviewFor us the location was perfect. It’s surrounded by stores and restaurants. The room was spacious and had a full kitchen. The staff was friendly and helpful.
Thank you for choosing Sonesta, we recognize that there are a lot of hotel choices to choose from and we are proud to be one of your favorites. We appreciate you sharing your experience as it helps other travelers decide which hotels the right one for them. We look forward to welcoming you back and until then, we wish you safe travels.
Thank you for choosing Sonesta, we recognize that there are a lot of hotel choices to choose from and we are proud to be one of your favorites. We appreciate you sharing your experience as it helps other travelers decide which hotels the ri… Show more
Reviewed: 20 July 2025 · Stayed in July 2025
Verified reviewIt was clean, felt safe, and is near stores and restaurants.
N/A
We appreciate your positive feedback about our hotel. As you know we take pride in catering to our guests' needs the best way possible and we look forward to your return stay.
Reviewed: 17 July 2025 · Stayed in July 2025
Verified reviewReviewed: 13 July 2025 · Stayed in July 2025
Verified reviewWe arrived very late (2 am) after a delayed flight. The staff was very friendly, efficient, and kind! The bed was very comfortable. We were pleasantly surprised how well stocked and functional the kitchen was. We only stayed one night but it would work very well for an extended stay.
The parking lot was well lit (important when arriving at 2am). The check-in staff was very efficient and friendly. It was easy to get to the hotel and to return to the interstate the next day.
Thank you for taking the time to write your review of our property, your comments are very much valued. We really appreciate you complementing our customer service. Our staff members take their roles in our industry very seriously and try, every day to provide that quality customer service that our guests expect.
Thank you for taking the time to write your review of our property, your comments are very much valued. We really appreciate you complementing our customer service. Our staff members take their roles in our industry very seriously and tr… Show more
Reviewed: 12 July 2025 · Stayed in July 2025
Verified reviewReviewed: 8 July 2025 · Stayed in July 2025
Verified reviewReviewed: 2 July 2025 · Stayed in June 2025
Verified reviewClose to the Navy base
Old furniture
Reviewed: 30 June 2025 · Stayed in June 2025
Verified reviewLocation
Elevator went out 2nd day into trip and hot water went out the morning of departure. Coffee machine was dirty and some utensils were missing.
Reviewed: 29 June 2025 · Stayed in June 2025
Verified reviewstaff was friendly and relatively convenient for our trip
room we had the dishes were all dirty in dishwasher not run nor coffee filter cleaned out a/c fan speed limited control- high or off. fan noise very loud 3rd floor room. 5 day stay with 3 days of no elevator No HOT water on final morning Security doors not locked - pass card not needed Dresser drawers would not remain shut
Reviewed: 28 June 2025 · Stayed in June 2025
Verified reviewThere's electric stove in the room, pans, utensils, sink, fridge and desk. Room was pretty spacious too.
None.
Reviewed: 24 June 2025 · Stayed in June 2025
Verified reviewThe Location was fantastic. Many restaurants and stores by the hotel. 15 minutes from 2 major malls, and 10 minutes from the Naval Base. Great for those who want to attend graduations like myself!
The Wifi was either barely working or not at all. But otherwise, everything was good.
Reviewed: 22 June 2025 · Stayed in June 2025
Verified review