Reviews of Sonesta Select Chattanooga Hamilton Place 3 stars
2210 Bams Drive, Chattanooga, TN 37421, United States
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Reviewed: 26 August 2025 · Stayed in August 2025
Verified reviewReviewed: 25 August 2025 · Stayed in August 2025
Verified reviewReviewed: 18 August 2025 · Stayed in August 2025
Verified reviewReviewed: 11 August 2025 · Stayed in July 2025
Verified reviewVery nice
The pool was very dirty
Reviewed: 11 August 2025 · Stayed in August 2025
Verified reviewStaff was very friendly and prompt. Room was cool, comfortable, and quiet.
The drain in the tub (Room 112) was a little clogged/slow to drain. Not a big deal, though.
Reviewed: 6 August 2025 · Stayed in August 2025
Verified reviewReviewed: 6 August 2025 · Stayed in August 2025
Verified reviewReviewed: 4 August 2025 · Stayed in June 2025
Verified reviewLocation
Parking
Reviewed: 2 August 2025 · Stayed in July 2025
Verified reviewReviewed: 2 August 2025 · Stayed in July 2025
Verified reviewReviewed: 1 August 2025 · Stayed in July 2025
Verified reviewReviewed: 1 August 2025 · Stayed in July 2025
Verified reviewReviewed: 30 July 2025 · Stayed in July 2025
Verified reviewThe pool and the firepit were very nice.
THEY STEAL YOUR MONEY. Took a 117 dollar deposit. At the end of the trip, I asked the front desk, is there a cleaning fee? She said as long as nothing is broken from the mess. I explained we left our trash in the room because we couldn't find a garbage. She said that was fine, that we will get our deposit in a week. WE NEVER GOT OUR DEPOSIT BACK. called and asked why, they said "cleaning fee + smoking fee". NEITHER OF US SMOKE. we were blatantly lied to, and if we knew they would charge us 117 to take out some trash, we would have brought the trash with us! Room service walked in my room while I was using the bathroom. No knocking or anything, two hours before checkout. The room left me with bug bites that have since scarred over from scratching, probably from begbugs.
Hi Megan, I'm truly sorry to hear about the issues you encountered during your stay. It sounds frustrating to have had an unresolved deposit matter, and you should always expect privacy and cleanliness. I will ensure this feedback is shared with our team to improve our services. Thank you for letting us know about these concerns. Sincerely, Sonesta Management Team
Hi Megan, I'm truly sorry to hear about the issues you encountered during your stay. It sounds frustrating to have had an unresolved deposit matter, and you should always expect privacy and cleanliness. I will ensure this feedback is shared… Show more
Reviewed: 30 July 2025 · Stayed in July 2025
Verified reviewAt this point nothing
Couldn't use grill or fire pit because there was no fuel grill and pit was broken. And found drugs and used pipe in the couch of the room.
Hi Jared, We sincerely apologize for the issues you experienced during your stay. It is concerning to hear about the condition of the facilities and the unacceptable findings in your room. Your feedback is highly valuable to us and will be shared with our team to prevent such occurrences in the future. Sincerely, Sonesta Management Team
Hi Jared, We sincerely apologize for the issues you experienced during your stay. It is concerning to hear about the condition of the facilities and the unacceptable findings in your room. Your feedback is highly valuable to us and will be … Show more
Reviewed: 28 July 2025 · Stayed in July 2025
Verified reviewEverything
The key cards didn’t work very well but it was a quick fix so that’s okay
Hello Kenyata, Everything about your stay being enjoyable makes us very happy. We apologize for any inconvenience caused by the key cards but are pleased to know that it was a quick fix. Thank you for your understanding and the excellent rating. Sincerely, Sonesta Management Team
Hello Kenyata, Everything about your stay being enjoyable makes us very happy. We apologize for any inconvenience caused by the key cards but are pleased to know that it was a quick fix. Thank you for your understanding and the excellent ra… Show more
Reviewed: 23 July 2025 · Stayed in July 2025
Verified reviewReviewed: 23 July 2025 · Stayed in July 2025
Verified reviewReviewed: 22 July 2025 · Stayed in July 2025
Verified reviewReviewed: 17 July 2025 · Stayed in June 2025
Verified reviewReviewed: 17 July 2025 · Stayed in July 2025
Verified reviewReviewed: 14 July 2025 · Stayed in July 2025
Verified reviewReviewed: 10 July 2025 · Stayed in June 2025
Verified reviewReviewed: 10 July 2025 · Stayed in May 2025
Verified reviewLocation is great and close to everything.
Room could have been cleaned more. There were stains in the carpet and curtains. There was also something very sticky near the sink that literally made my shoes come off.
Hi Yolanda, Thank you for the good review. We are pleased to hear that you found our location convenient. It is disappointing to learn that the room cleaning did not meet your expectations. Our team has been informed about your feedback regarding the cleanliness issues. We are committed to providing a better experience on your future visits. Sincerely, Sonesta Management Team
Hi Yolanda, Thank you for the good review. We are pleased to hear that you found our location convenient. It is disappointing to learn that the room cleaning did not meet your expectations. Our team has been informed about your feedback reg… Show more
Reviewed: 9 July 2025 · Stayed in June 2025
Verified reviewI like the location and accessible. Its big anf comfy room, for the amount of money we paid.
I dont like who assist us in the front desk when we checked in. She is not accommodating at all and when we inquired the pool timing. She looks annoyed stating that its open at 10am. My son waited up to 10 am to find out that the pool timing is 6am -10pm.
Hello Dehsa, I'm thrilled to hear that you enjoyed our location and found your room spacious and comfortable. I'm sorry for the inconvenience you experienced at the front desk. It is important for us to provide accurate information, and I apologize for any miscommunication regarding the pool hours. We will certainly address this to avoid future issues. Sincerely, Sonesta Management Team
Hello Dehsa, I'm thrilled to hear that you enjoyed our location and found your room spacious and comfortable. I'm sorry for the inconvenience you experienced at the front desk. It is important for us to provide accurate information, and I a… Show more
Reviewed: 6 July 2025 · Stayed in July 2025
Verified reviewWe ate out most of the time
Nothing
Dear Renee, Thank you for your excellent feedback. We're delighted to know you had an enjoyable stay with us. Please consider us again for your future visits. Sincerely, Sonesta Management Team