Reviews of Sonesta Essential Vacaville Napa Valley 3 stars
800 Mason Street, Vacaville, CA 95688, United States

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Reviewed: 3 September 2025 · Stayed in June 2025
Verified reviewReviewed: 1 September 2025 · Stayed in August 2025
Verified reviewReviewed: 21 August 2025 · Stayed in August 2025
Verified reviewThe staff were very friendly and helpful.
My room has an ant problem and housekeeping didnt come around to clean room or bring clean towels.
Hello, I am so sorry, and the problem should have been taken care of. Please let us know the next time you come in. The only reason you would receive no service is if your do not disturb sign was up. We will do our best to ensure you have no issues. Thank you so much for your feedback.
Hello, I am so sorry, and the problem should have been taken care of. Please let us know the next time you come in. The only reason you would receive no service is if your do not disturb sign was up. We will do our best to ensure you hav… Show more
Reviewed: 17 August 2025 · Stayed in August 2025
Verified reviewReviewed: 17 August 2025 · Stayed in August 2025
Verified reviewThe staff provided exceptional service, offering valuable local information and assistance with practical needs, such as currency exchange for laundry facilities. Furthermore, the breakfast offerings consistently met expectations. I personally highly recommend this establishment for its excellent value and overall positive experience.
Reviewed: 14 August 2025 · Stayed in August 2025
Verified reviewReviewed: 11 August 2025 · Stayed in August 2025
Verified reviewReviewed: 9 August 2025 · Stayed in August 2025
Verified reviewI liked the friendliness of the staff, both at the front desk and at the breakfast the next morning. The beds were comfortable, and the room was very clean. The location was good too. It was within walking distance to the cute "downtown" area - although it was way too hot to walk so I drove.
Well, I did not realize this was a dog friendly hotel. I do like dogs, but there was a bit of barking from the room next door. Additionally, there was a very funky smell on the second floor by the elevator - as though a dog had an accident. It had definitely been cleaned up, but I'm super sensitive to those "fragrant sprays"...perhaps 'no carpet' would be in order in a dog friendly hotel...
Thank you for choosing to stay with us. We are happy to her that the staff was friendly amd the location was good for you. We do apologize for the dog barking. You have a good point about the flooring. We will take that into thought.
Reviewed: 9 August 2025 · Stayed in August 2025
Verified reviewReviewed: 4 August 2025 · Stayed in August 2025
Verified reviewTurkish coffee in the morning made it feel like a real vacation getaway! Comfy bed and pillow. Really appreciated having access to cold drinking water in the lobby and atrium.
Cooking smells travel up from the atrium to the rooms, kind of a design flaw as all the rooms are situated overlooking the atrium.
Thank you for staying with us. So happy to see you may have enjoyed that Turkish Coffee. Also that the beds were comfy. We do apologize about that flaw in the the design. We hope that does't stop you from coming back
Reviewed: 31 July 2025 · Stayed in June 2025
Verified reviewReviewed: 30 July 2025 · Stayed in July 2025
Verified reviewReviewed: 27 July 2025 · Stayed in July 2025
Verified reviewReviewed: 27 July 2025 · Stayed in July 2025
Verified reviewPretty and quiet
Thank you fostaying with us we are glad to hear it was quiet for you and you enjoyed the view of our hotel. We hope to see again soon.
Reviewed: 25 July 2025 · Stayed in June 2025
Verified reviewReviewed: 24 July 2025 · Stayed in July 2025
Verified reviewRooms were large and clean with all facilities available. Breakfast was plentiful and tasty available from 6am to 10am. Location was excellent for Napa Valley and a much more reasonable value.
Nothing springs to mind
Thank you for styaing with us. We are so happy to see you enjoyed the varitey of brekfast foods we serve to our guests. We hope this will continue to bring you back to us and can't wait to see you again in the future
Reviewed: 23 July 2025 · Stayed in July 2025
Verified reviewVery beautiful very clean loved the room would live to see more if it so sad I had to leave Early the nicest people as well!!
Nothing was perfect
Thakn you for staying with us. We are happy to hear the room was cleaned well and enjoyed it. Maybe next trip can be a little mini vacay and you can enjoy the festivites we have around time. Hope to see you again soon
Reviewed: 23 July 2025 · Stayed in July 2025
Verified reviewReviewed: 23 July 2025 · Stayed in June 2025
Verified reviewIt sucked. Nothing. Average. Boring. No frills hotel and anywhere/ nowhere USA. The breakfast was garbage.
Taking an extra $100 deposit for " incidentals" when the company has my credit card it's criminal. Holding $100 for 10 days gives this shyster company cash to leverage. A bonus would be that customers do not follow up to ensure money has been returned. Predatory behavior. I will never stay at one of these hotels again!
Hello Sutia, We have recently changed our policy and will not require a deposit if you have a credit card. Please accept our apologies and give us another chance to serve you. Robert Brown
Reviewed: 18 July 2025 · Stayed in July 2025
Verified reviewThe whole place was clean and very comfortable with large open areas. There were areas on each floor to gather with friends and family to sit and talk about your plans or to just sit and relax the rooms were large and came with all the amenities. The pool and spa area was large with plenty of seating and was stocked with ex-large clean pool towels for drying off or just laying in the sun. The place was Very Pet Friendly and the included breakfast was the best I've ever had with a large selection of breakfast foods from waffles to muffins to cereals all with ample choices to choose from even the juice came in 4 varieties and the coffee was not just regular and decaf to pick from but also French roast and a very tasty house blend that you could flavor with assorted creamers and sweeteners. All in all it was the best night I've spent on a hotel in many years I HIGHLY RECOMMEND SYAYING HERE AND THE ONLY REASON I DIDN'T GIVE THEM A SCORE OF 10 IS BECAUSE I HAD TO BE ABLE TO GIVE THEM A HIGHER SCORE NEXT TIME I STAY
Reviewed: 14 July 2025 · Stayed in July 2025
Verified reviewEvery time we come to this hotel it is always a pleasure good breakfast clean rooms and always something special come to this hotel
Thank you for coming back each time. We love seeing repeat guests knowing what they come into. We hope you continue styaing with us
Reviewed: 14 July 2025 · Stayed in July 2025
Verified reviewThe bed was comfortable, and the breakfast was delicious
Lots of ants and wifi was down
We do apologize about those issues. We have brought them up to the right teams to take care of those issues. We hope we get to see you again in the future
Reviewed: 13 July 2025 · Stayed in June 2025
Verified reviewReviewed: 11 July 2025 · Stayed in July 2025
Verified reviewGreat Customer service
Thank you for choosing to stay with us. We are so happy to hear it was great experience with customer service. We hope to see you again in the future
Reviewed: 10 July 2025 · Stayed in July 2025
Verified review