8.6

Reviews of Sonesta Essential Vacaville Napa Valley 3 stars

800 Mason Street, Vacaville, CA 95688, United States

  • Anonymous

    Reviewed: 3 September 2025 · Stayed in June 2025

    Verified review
  • Anna

    Reviewed: 1 September 2025 · Stayed in August 2025

    Verified review
  • Anonymous

    Reviewed: 21 August 2025 · Stayed in August 2025

    Verified review

    The staff were very friendly and helpful.

    My room has an ant problem and housekeeping didnt come around to clean room or bring clean towels.

    Property response:

    Hello, I am so sorry, and the problem should have been taken care of. Please let us know the next time you come in. The only reason you would receive no service is if your do not disturb sign was up. We will do our best to ensure you have no issues. Thank you so much for your feedback.

    Hello, I am so sorry, and the problem should have been taken care of. Please let us know the next time you come in. The only reason you would receive no service is if your do not disturb sign was up. We will do our best to ensure you hav… Show more

    Sonesta Essential Vacaville Napa Valley
    21 August 2025
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  • Patricia

    Reviewed: 17 August 2025 · Stayed in August 2025

    Verified review
  • Jmhayes

    Reviewed: 17 August 2025 · Stayed in August 2025

    Verified review

    The staff provided exceptional service, offering valuable local information and assistance with practical needs, such as currency exchange for laundry facilities. Furthermore, the breakfast offerings consistently met expectations. I personally highly recommend this establishment for its excellent value and overall positive experience.

  • Lisa

    Reviewed: 14 August 2025 · Stayed in August 2025

    Verified review
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  • Andres

    Reviewed: 11 August 2025 · Stayed in August 2025

    Verified review
  • Annie

    Reviewed: 9 August 2025 · Stayed in August 2025

    Verified review

    I liked the friendliness of the staff, both at the front desk and at the breakfast the next morning. The beds were comfortable, and the room was very clean. The location was good too. It was within walking distance to the cute "downtown" area - although it was way too hot to walk so I drove.

    Well, I did not realize this was a dog friendly hotel. I do like dogs, but there was a bit of barking from the room next door. Additionally, there was a very funky smell on the second floor by the elevator - as though a dog had an accident. It had definitely been cleaned up, but I'm super sensitive to those "fragrant sprays"...perhaps 'no carpet' would be in order in a dog friendly hotel...

    Property response:

    Thank you for choosing to stay with us. We are happy to her that the staff was friendly amd the location was good for you. We do apologize for the dog barking. You have a good point about the flooring. We will take that into thought.

    Sonesta Essential Vacaville Napa Valley
    16 August 2025
  • 7.0 Good
    Bill

    Reviewed: 9 August 2025 · Stayed in August 2025

    Verified review
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  • Lisa

    Reviewed: 4 August 2025 · Stayed in August 2025

    Verified review

    Turkish coffee in the morning made it feel like a real vacation getaway! Comfy bed and pillow. Really appreciated having access to cold drinking water in the lobby and atrium.

    Cooking smells travel up from the atrium to the rooms, kind of a design flaw as all the rooms are situated overlooking the atrium.

    Property response:

    Thank you for staying with us. So happy to see you may have enjoyed that Turkish Coffee. Also that the beds were comfy. We do apologize about that flaw in the the design. We hope that does't stop you from coming back

    Sonesta Essential Vacaville Napa Valley
    4 August 2025
  • Wendy

    Reviewed: 31 July 2025 · Stayed in June 2025

    Verified review
  • 7.0 Good
    Charlene

    Reviewed: 30 July 2025 · Stayed in July 2025

    Verified review
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  • Corrie

    Reviewed: 27 July 2025 · Stayed in July 2025

    Verified review
  • Vanessa

    Reviewed: 27 July 2025 · Stayed in July 2025

    Verified review

    Pretty and quiet

    Property response:

    Thank you fostaying with us we are glad to hear it was quiet for you and you enjoyed the view of our hotel. We hope to see again soon.

    Sonesta Essential Vacaville Napa Valley
    4 August 2025
  • Davis

    Reviewed: 25 July 2025 · Stayed in June 2025

    Verified review
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  • Darren

    Reviewed: 24 July 2025 · Stayed in July 2025

    Verified review

    Rooms were large and clean with all facilities available. Breakfast was plentiful and tasty available from 6am to 10am. Location was excellent for Napa Valley and a much more reasonable value.

    Nothing springs to mind

    Property response:

    Thank you for styaing with us. We are so happy to see you enjoyed the varitey of brekfast foods we serve to our guests. We hope this will continue to bring you back to us and can't wait to see you again in the future

    Sonesta Essential Vacaville Napa Valley
    4 August 2025
  • Mia

    Reviewed: 23 July 2025 · Stayed in July 2025

    Verified review

    Very beautiful very clean loved the room would live to see more if it so sad I had to leave Early the nicest people as well!!

    Nothing was perfect

    Property response:

    Thakn you for staying with us. We are happy to hear the room was cleaned well and enjoyed it. Maybe next trip can be a little mini vacay and you can enjoy the festivites we have around time. Hope to see you again soon

    Sonesta Essential Vacaville Napa Valley
    4 August 2025
  • Hilda

    Reviewed: 23 July 2025 · Stayed in July 2025

    Verified review
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  • Sutia

    Reviewed: 23 July 2025 · Stayed in June 2025

    Verified review

    It sucked. Nothing. Average. Boring. No frills hotel and anywhere/ nowhere USA. The breakfast was garbage.

    Taking an extra $100 deposit for " incidentals" when the company has my credit card it's criminal. Holding $100 for 10 days gives this shyster company cash to leverage. A bonus would be that customers do not follow up to ensure money has been returned. Predatory behavior. I will never stay at one of these hotels again!

    Property response:

    Hello Sutia, We have recently changed our policy and will not require a deposit if you have a credit card. Please accept our apologies and give us another chance to serve you. Robert Brown

    Sonesta Essential Vacaville Napa Valley
    23 July 2025
  • William

    Reviewed: 18 July 2025 · Stayed in July 2025

    Verified review

    The whole place was clean and very comfortable with large open areas. There were areas on each floor to gather with friends and family to sit and talk about your plans or to just sit and relax the rooms were large and came with all the amenities. The pool and spa area was large with plenty of seating and was stocked with ex-large clean pool towels for drying off or just laying in the sun. The place was Very Pet Friendly and the included breakfast was the best I've ever had with a large selection of breakfast foods from waffles to muffins to cereals all with ample choices to choose from even the juice came in 4 varieties and the coffee was not just regular and decaf to pick from but also French roast and a very tasty house blend that you could flavor with assorted creamers and sweeteners. All in all it was the best night I've spent on a hotel in many years I HIGHLY RECOMMEND SYAYING HERE AND THE ONLY REASON I DIDN'T GIVE THEM A SCORE OF 10 IS BECAUSE I HAD TO BE ABLE TO GIVE THEM A HIGHER SCORE NEXT TIME I STAY

  • Leandro

    Reviewed: 14 July 2025 · Stayed in July 2025

    Verified review

    Every time we come to this hotel it is always a pleasure good breakfast clean rooms and always something special come to this hotel

    Property response:

    Thank you for coming back each time. We love seeing repeat guests knowing what they come into. We hope you continue styaing with us

    Sonesta Essential Vacaville Napa Valley
    14 July 2025
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  • Shaniquea

    Reviewed: 14 July 2025 · Stayed in July 2025

    Verified review

    The bed was comfortable, and the breakfast was delicious

    Lots of ants and wifi was down

    Property response:

    We do apologize about those issues. We have brought them up to the right teams to take care of those issues. We hope we get to see you again in the future

    Sonesta Essential Vacaville Napa Valley
    14 July 2025
  • 7.0 Good
    Craig

    Reviewed: 13 July 2025 · Stayed in June 2025

    Verified review
  • Aguilera

    Reviewed: 11 July 2025 · Stayed in July 2025

    Verified review

    Great Customer service

    Property response:

    Thank you for choosing to stay with us. We are so happy to hear it was great experience with customer service. We hope to see you again in the future

    Sonesta Essential Vacaville Napa Valley
    14 July 2025
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  • Debra

    Reviewed: 10 July 2025 · Stayed in July 2025

    Verified review
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The guest reviews express the personal opinions of Booking.com customers who filled out a questionnaire after their stay at the hotel. These opinions do not necessarily represent the views of Booking.com. See our Review Guidelines

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