Staff not attentive or friendly. No one acknowledged us in passing or as we entered the lobby.

Breakfast was overpriced and the gratuity should be up to the customer not automatically included. It’s a buffet! They did nothing.

Stayed in August 2025

The drapes were tired.

Stayed in July 2025

The cost is really quite high. It is to be expected in this area, though. I did also think that breakfast could have been included in the price, but this kicks in only for more than three nights' stay. That's not quite our league.

Fine room, fine view and location. Pool and spa, well equipped gym, bath robes, pretty much what amounts to luxury. As it was summer, the access to hiking trails to Snow King Mountain was welcome and very close. The gondola can be used both up and down for those wanting to walk one way or not at all.

Stayed in July 2025

See above. Cleanliness, Price, Resort fees.

This was our last stop of our trip and for the price my worst of the stays. The location is it's #1 asset. Staff did not seem upbeat or even happy to be there. The room was submarginal and not a clean as one would expect. I spotted stains on our pillow cases. The shower head and flow had issues and the door to the bathroom itself would get stuck half way and had to be opened with force. The pool was having some kind of issues keeping clean and had a lot of dead flies around it. Hot tub jets were not working. UGH! I mean we paid a lot for this location, which also included "Resort Fees" which I have issues with. Just doesn't seem right when they can't even maintain a clean and functioning pool.

Stayed in July 2025

The outside cushions were a bit worn and some missing. We stayed for 3 days and not once did anyone come in to offer new towels, make the bed or take our trash. Grand Teton view advertised with booking.com but not what we were given.

I enjoyed the location. It was very walkable when going into town. The lobby, pool and hot tub area nice and inviting.

Stayed in July 2025

The price! $650 per night is insane! We asked for an upper room but were told everything was booked out. We reached out to the reception via text message and phone/voicemail (since we called multiple times and they seemed to be always busy) but did not hear back at all during our stay. The fireplace in the living room suddenly turned off at night and we couldn’t get it back on. Even though we turned off the thermostat im the living room, there was no way to turn the AC floor vents in the main bedroom off so we dropped pillows on it to not freeze at night. Booking showed the total $$ cheaper for 2 nights saying all tax and fees were included but they were not and we got charged an additional $150 at check-in. When approaching the front desk about these question they couldn’t help us for any of these, just offered to send maintenance and said it’s bookings fault (even though in my experience, it’s usually VERY clear on booking if taxes or fees are included or not). Staff was okay, but not overly friendly and supportive which we‘d expect for that price.

We reserved a condo which was very spacious and had plenty of amenities, 2 bathrooms, 2 beds, a nice balcony, good equipped kitchenette, etc The resort was fully booked due to an event so we didn’t use the pool or gym but everything looked clean and organized. Convenient Parking right at the basement of the condo even though there is no elevator. When we asked about using the pool after check out we were given spa wristbands to use it in the afternoon which was very nice of the front office clerk.

Stayed in June 2025

We stayed in a condo, which is rather far from the main building and had to return to the reception desk 3 times before we finally got a key that worked to the room. It was very frustrating. We were also told by the front desk that we could get bear spray at the sports/activity center. We went there and were told they never carry any. Other than those few hiccups, we really enjoyed our stay.

The property was beautiful and our room was spacious and had everything we needed and more!

Stayed in June 2025

Front desk staff were not great. Booked 4 rooms on reservation and had to really push to get them even on the same floor at first they said rooms weren't available close then after asking again they were able to accommodate this should be a given especially for the cost of rooms. They were not particularly friendly or accommodating at all, very disappointed in the staff.

The facility and restaurant were very nice and so close to Jackson

Stayed in June 2025

room rate and resort fees make this place highly expensive. I feel it verges on gouging tourists for what you get

The location and view is wonderful, in Jackson its hard to not be Room is average, with minimal provisions considering the high room rate, with added resort fee did not use the restaurant as there are fantastic places in town

Stayed in June 2025

Did not have an ice machine on my floor, which was not a huge deal- but would've been helpful! Also was super pricey when looking at other places around the area, but if you want a resort, you get a resort! There is a resturant I believe, but they did not have breakfast.

If you want to feel a little "boujee" then this is the place. Placed just above Jackson Hole, this resort does have quite the beautiful views and is an easy walk to the main streets. The staff were so friendly and sweet, even accomodated me to a slightly early check in, which I am so beyond grateful for! The room was cozy, clean and stunning- had extra towels, robes, etc.

Stayed in June 2025

Unfortunately, the one staff member I dealt with at check in wasn’t very pleasant to deal with, and didn’t really give me a welcoming or friendly vibe…she seemed angry and didn’t enjoy her job. She failed to give me a parking pass, which I had to come back in to get after I realized one was needed to park overnight. She also managed to charge an additional $100 on my credit card for essentials, which was supposed to be $50 per night, totaling $100 for the two nights I planned to stay there, but instead was charged $100 twice. As of this post, one charge has posted and been withdrawn from my bank account, and the other is pending…so hopefully both are returned since I didn’t utilize any of the facilities essentials or amenities. If not, I will be contacting the property to find out what’s what. I later went back to get the parking pass and dealt with a different member of the staff, and she was super helpful and pleasant. Meanwhile the other one I had dealt with earlier was busy looking at herself in the mirror, and looking just as miserable as before. Fortunately, I didn’t see that staff member the rest of the time I was there, and the other staff members I met over the 2 days were very helpful, friendly, and pleasant to engage with.

The property was really nice overall, clean and comfortable. The location was great, and the restaurant there on site “Hayden’s Post” was really tasty. Overall I liked it and would recommend staying there to friends and others.

Stayed in May 2025

The condos could use a refresh. The furniture is old and worn. The shower was also old and drained really slow.

The hotel was newly updated and the restaurant, pool and hot tub were all very nice.

Stayed in February 2025

Can be a little tricky to find where you’re going at first, and especially at night.

We reserved one of the condo’s and it was well worth the expense. It felt like being at a second home rather than a hotel.

Stayed in October 2024

The staff was extremely helpful, the beds are comfortable, property is gorgeous and Hayden’s Outpost is a wonderful restaurant!

Stayed in October 2024

Location

Great location, with nice clean room

Stayed in October 2024

Notes above.

The staff and service at the restaurant were always courteous and helpful. The whirlpool wasn’t working, and request for help had no follow-up. Pricing was high for off-season (end of September. Beautiful hotel and large rooms.

Stayed in September 2024

Since we didn't book deirectly with snow king resorts we wasn't intitle to the breakfast. Wrong I always book by a third party and was never refuse BREAKFAST.

Nice stay

Stayed in September 2024

Very expensive for a tiny hotel room. Property is nice. Seems a bit over priced.

Great location. Unfortunately very smoky due to the fires.

Stayed in October 2024

room size…small

location …..michael at the front desk…….cleanliness

Stayed in October 2024

I had email correspondence prior to arrival my room would have a microwave. When I inquired it was told no, it was a mistake. Cable in my room went out the last day. I was packing and watching TV. Called the front desk and reported. Waited a while, called back. Girl who answered said they had no record. Gave me a lame excuse that they all have separate logins so no one knew who or if anyone reported it ….

The property was beautiful inside and out

Stayed in September 2024

It was on the higher pay but nice

Stayed in September 2024

Rooms need refurbishing, especially the tubs that have been resurfaced and are peeling.

Well appointed, large room

Stayed in September 2024

Bed was ok, pillows were too fluffy, room was decent, a little overpriced but you’re centrally located to everything. Staff was super accommodating and friendly!

The location was great! Near the cute town that’s there! Neat restaurant!

Stayed in September 2024

Hotel staff responsible for private condos. No extra garbages bags/no extra tissues. Wife grumpy about cost as she things-it should be perfect at that price.

Already rated see other.

Stayed in September 2024