Reviews of Sleep Inn & Suites Smyrna - Nashville Area 2 stars
2689 Highwood Boulevard, Smyrna, TN 37167, United States
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Reviewed: 2 September 2025 · Stayed in September 2025
Verified reviewStaff was nice and hotel smelled good and was clean.
Upgrade the bathtub. It wasn’t dirty just kept creaking the whole time we were in it.
Reviewed: 1 September 2025 · Stayed in August 2025
Verified reviewOur room, 118 was updated, clean and comfortable.
Pleased we stayed here.
Reviewed: 28 August 2025 · Stayed in July 2025
Verified reviewThe lobby was clean and the parking lot was okay
The room smelled musky and mildewed. The bed was even mildewed. My pajamas smelled horrible.
Dear Guest, We’re very sorry for the experience you had. This is not acceptable, and we appreciate you bringing it to our attention. We will address the issue immediately to ensure our rooms meet proper cleanliness and comfort standards. Sincerely, General Manager Sleep Inn & Suites Smyrna - Nashville
Dear Guest, We’re very sorry for the experience you had. This is not acceptable, and we appreciate you bringing it to our attention. We will address the issue immediately to ensure our rooms meet proper cleanliness and comfort standards. … Show more
Reviewed: 23 August 2025 · Stayed in July 2025
Verified reviewThe location to family
The complexity of operating the television
Dear LeJune, Thank you for sharing your experience. We are glad our location made your visit to family convenient. We appreciate your feedback regarding the television and understand how that could be frustrating. Your comments are valuable and will help us enhance the experience for future guests. Sincerely, General Manager
Dear LeJune, Thank you for sharing your experience. We are glad our location made your visit to family convenient. We appreciate your feedback regarding the television and understand how that could be frustrating. Your comments are valuabl… Show more
Reviewed: 19 August 2025 · Stayed in August 2025
Verified reviewLiked the bathroom and the shower.
Refrigerator leaked in the room and the 2 bottom dresser drawers did not work. There were no cups in the bathroom to rinse with.
Dear Duncan, Thank you for sharing your feedback. We are glad you liked the bathroom and shower and found the stay decent for the price. We apologize for the issues with the refrigerator, dresser drawers, and bathroom amenities. Your comments are valuable and will help us improve the experience for future guests. Sincerely, Hotel Manager
Dear Duncan, Thank you for sharing your feedback. We are glad you liked the bathroom and shower and found the stay decent for the price. We apologize for the issues with the refrigerator, dresser drawers, and bathroom amenities. Your comme… Show more
Reviewed: 19 August 2025 · Stayed in August 2025
Verified reviewI loved the cleanliness. I absolutely love the shower.
Dear Guest, Thank you for your kind feedback. We are delighted to hear that you loved the cleanliness and enjoyed the shower during your stay. It is always rewarding to know our guests had a positive experience. We truly appreciate your comments and look forward to welcoming you again. Sincerely, Hotel Manager
Dear Guest, Thank you for your kind feedback. We are delighted to hear that you loved the cleanliness and enjoyed the shower during your stay. It is always rewarding to know our guests had a positive experience. We truly appreciate your co… Show more
Reviewed: 11 August 2025 · Stayed in August 2025
Verified reviewFriendly staff when they speak to you. Seemed like a safe area. Close to a lot of restaurants and shopping center Beds were fairly comfortable.
Shower had grime in it. Shower floor was turning black. A/C unit quit working. Took a while to get moved rooms. And our room was downgraded without some type of refund. Comforter had brown stains on it. Chairs in the room aren't comfortable.
Dear John, We appreciate your feedback and are glad the staff made a positive impression. We are sorry the room did not meet your expectations with cleanliness and comfort issues. Your comments will help us focus on improvements to ensure a more comfortable and enjoyable experience for future guests. Sincerely, General Manager
Dear John, We appreciate your feedback and are glad the staff made a positive impression. We are sorry the room did not meet your expectations with cleanliness and comfort issues. Your comments will help us focus on improvements to ensure … Show more
Reviewed: 11 August 2025 · Stayed in August 2025
Verified reviewFirst the TV didn't work then the toilet didn't flush and I called to front desk and they wanted me to plunge it. I tried as I didn't want to switch rooms at 11 pm but to no prevail. The desk people weren't very helpful. This was second time I stayed here. First time was great, this time not so much
Dear Josh, We are glad you chose to stay with us again and appreciate your feedback. We regret the inconvenience with the TV and toilet during your visit and understand how frustrating it was. Your comments will help us improve our services to provide a smoother experience in the future. Sincerely, General Manager
Dear Josh, We are glad you chose to stay with us again and appreciate your feedback. We regret the inconvenience with the TV and toilet during your visit and understand how frustrating it was. Your comments will help us improve our service… Show more
Reviewed: 3 August 2025 · Stayed in July 2025
Verified reviewReviewed: 28 July 2025 · Stayed in June 2025
Verified reviewReviewed: 23 July 2025 · Stayed in June 2025
Verified reviewReviewed: 21 July 2025 · Stayed in July 2025
Verified reviewLocation
Being charged for incidentals that was not on the website.
Dear Guest, Thank you for your feedback. We're glad the location met your needs. We apologize for the confusion regarding incidental charges — this should have been clearly communicated. We recommend contacting the property directly for clarification, and we’ll work to ensure better transparency for future guests. Sincerely, General Manager Sleep Inn & Suites Smyrna - Nashville Gm.tn355@choicehotels.com (615) 220-2260
Dear Guest, Thank you for your feedback. We're glad the location met your needs. We apologize for the confusion regarding incidental charges — this should have been clearly communicated. We recommend contacting the property directly fo… Show more
Reviewed: 21 July 2025 · Stayed in July 2025
Verified reviewReviewed: 19 July 2025 · Stayed in July 2025
Verified reviewEverything. Customer Service was awesome.
N/A
Dear Guest, Thank you so much! We're thrilled to hear you had a great experience and that our customer service stood out. We hope to welcome you back soon! Sincerely, General Manager Sleep Inn & Suites Smyrna - Nashville Gm.tn355@choicehotels.com (615) 220-2260
Dear Guest, Thank you so much! We're thrilled to hear you had a great experience and that our customer service stood out. We hope to welcome you back soon! Sincerely, General Manager Sleep Inn & Suites Smyrna - Nashville Gm.tn3… Show more
Reviewed: 18 July 2025 · Stayed in July 2025
Verified reviewIt’s close to a lot of restaurants and Nashville is nearby. The plus it’s quiet and clean. Loved the breakfast.
Nothing
Dear Guest, Thank you for the wonderful review! We're happy to hear you enjoyed the cleanliness, quiet atmosphere, convenient location, and breakfast. We look forward to welcoming you back on your next visit! Sincerely, General Manager Sleep Inn & Suites Smyrna - Nashville Gm.tn355@choicehotels.com (615) 220-2260
Dear Guest, Thank you for the wonderful review! We're happy to hear you enjoyed the cleanliness, quiet atmosphere, convenient location, and breakfast. We look forward to welcoming you back on your next visit! Sincerely, General Manag… Show more
Reviewed: 14 July 2025 · Stayed in May 2025
Verified reviewReviewed: 13 July 2025 · Stayed in July 2025
Verified reviewThe property was clean. It smelled luxurious the was nice smelled really good
The people were friendly.. They gave us extra towels.
Dear Guest, Thank you for the kind words! We're so glad to hear you had a wonderful stay at Sleep Inn & Suites. It's great to know you enjoyed the clean, fresh-smelling property and friendly service. We hope to welcome you back again soon! Sincerely, General Manager Sleep Inn & Suites Smyrna - Nashville Gm.tn355@choicehotels.com (615) 220-2260
Dear Guest, Thank you for the kind words! We're so glad to hear you had a wonderful stay at Sleep Inn & Suites. It's great to know you enjoyed the clean, fresh-smelling property and friendly service. We hope to welcome you back… Show more
Reviewed: 13 July 2025 · Stayed in July 2025
Verified reviewReviewed: 7 July 2025 · Stayed in July 2025
Verified reviewLocation
Checked in our room and the A/C was not working. Switch to another room and jad a much smaller refrigerator than the first room. Room key did not work for entry to property after hours. Breakfast was not very good. Same food everyday
Dear Guest, Thank you for your honest feedback. We're sorry to hear about the issues with the A/C, room amenities, and key access, as well as the breakfast variety. This isn’t the experience we want for our guests, and we appreciate you bringing these concerns to our attention. Your comments will be shared with our team to help us improve. Sincerely, General Manager Sleep Inn & Suites Smyrna - Nashville Gm.tn355@choicehotels.com (615) 220-2260
Dear Guest, Thank you for your honest feedback. We're sorry to hear about the issues with the A/C, room amenities, and key access, as well as the breakfast variety. This isn’t the experience we want for our guests, and we appreciat… Show more
Reviewed: 2 July 2025 · Stayed in June 2025
Verified reviewReviewed: 1 July 2025 · Stayed in May 2025
Verified reviewReviewed: 30 June 2025 · Stayed in June 2025
Verified reviewReviewed: 30 June 2025 · Stayed in June 2025
Verified reviewReviewed: 27 June 2025 · Stayed in June 2025
Verified reviewBreakfast was fine.
The first room they tried to put us in was not clean. It smelled like urine and marijuana. They moved us to a new room.
Dear Guest, Thank you for your feedback. I sincerely apologize for the condition of the first room you were shown—this is not the standard we strive to maintain. I'm glad our team was able to promptly move you to a new room, and I appreciate your patience. Your comments have been shared with our housekeeping department to ensure this issue is addressed. We hope to have the opportunity to provide a better experience in the future. Sincerely, General Manager Sleep Inn & Suites Smyrna - Nashville Gm.tn355@choicehotels.com (615) 220-2260
Dear Guest, Thank you for your feedback. I sincerely apologize for the condition of the first room you were shown—this is not the standard we strive to maintain. I'm glad our team was able to promptly move you to a new room, and I appr… Show more
Reviewed: 23 June 2025 · Stayed in June 2025
Verified review