2621 South 47th Place, South Mountain, Phoenix, AZ 85034, United States
Based on 130 hotel reviews
6.4Cleanliness
6.4
Comfort
6.8
Location
7.4
Facilities
6.3
Staff
7.5
Value for money
6.7
Free WiFi
6.5
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End of dialog contentReviewed: 29 September 2023
Don
United StatesNo decafe coffee and not much of a choice at breakfast.
The location for what we wanted was very good.
Stayed in September 2023
Reviewed: 26 June 2023
Balcazar
United StatesDuring my stay the direct TV service keep restarting made it impossible to watch anything
No additional comments
Stayed in June 2023
Reviewed: 15 June 2023
Richard
United Stateswake up call did not happen. Poor follow thru. Almost missed plane
Wake up call for 2:30. Did not eat breakfast
Stayed in June 2023
Reviewed: 6 June 2023
Kathleen
United StatesPOOL AND HOT TUB WERE DIRTY. POOL LOOKED LIKE IT HAD NOT BEEN CLEANED IN A WHILE. NO TOWELS WERE AVAILIBLE. WORKER SAID HE WOULD BRING SOME OUT BUT DIDNT. WE HAD TO LEAVE BEFORE 6 SO DID NOT GET ANY BREAKFAST EITHER. SHOULD HAVE BREAKFAST EARLIER BECAUSE YOU ARE AT AIRPORT.
Stayed in May 2023
Reviewed: 28 May 2023
Marianne
United StatesThe front desk guy was rude. Couldn’t provide a receipt for my stay or tell about my two. Hundred dollar deposits. Short with me
Stayed in May 2023
Reviewed: 6 May 2023
Sarah
United Statesshower and bathroom was very small.
clean and staff were friendly
Stayed in February 2023
Reviewed: 20 March 2023
Darlene
United StatesRoom started leaking had to move to different room.
Stayed in March 2023
Reviewed: 16 March 2023
Luna
United StatesFacilities are ok but not great
Good location next to the airport, bed was comfortable.
Stayed in March 2023
Reviewed: 30 November 2022
Karen
United Statesit is old and dated
close to airport
Stayed in November 2022
Reviewed: 21 November 2022
Tara
United StatesThe evening staffer (man) was extremely rude & dismissive to my questions & concerns. My first room smelled & was dirty with hairs in the bed & bath, light that didn’t work & almost all the outlets did not work. The second room was only a little better but it was late and I had a 3am flight, so I delt with it.
The early morning crew was super nice and helpful.
Stayed in October 2022
Reviewed: 19 November 2022
Timothy
United Statesroom was small
close to airport
Stayed in November 2022
Reviewed: 15 November 2022
Charles
United KingdomBreakfast was terrible. The sausage and egg burrito was vile. Coffee weak. The rest was muffins, bagels, cereal, and waffles. Dining area was very cramped
The beds were comfortable
Stayed in November 2022
Reviewed: 12 November 2022
Tonia
United StatesIt was old and dated. The toilet had some issues and we stated that so instead of them fixing it they left a plunger by the door. I felt like update your stuff and we wouldn't need a plunger. Also I did not get the rate that I saw it was more when I got there.
I was clean, friendly staff, also breakfast was offered. It was a decent place to lay my head but definitely not luxury.
Stayed in October 2022
Reviewed: 5 November 2022
David
United Statessmall room
location- parking - limo service
Stayed in November 2022
Reviewed: 21 October 2022
Glenn
United Statessmall parking lot
Stayed in October 2022
Reviewed: 23 September 2022
Joleen
United StatesThe pool is open till 11.
Stayed in September 2022
Reviewed: 19 September 2022
Letisha
United StatesThe fan in the restroom did not work. A woman was sitting in her car for about 30 mins, looking around the middle console of her car the whole time, as we were bringing in items and getting food to go from a nearby restaurant (Panda Express).
Right off the freeway, along our the route we needed to get to.
Stayed in September 2022
Reviewed: 12 October 2023
Marc-eric
FranceTHIS HOTEL IS A SHAME!! 2 Nothing! This hotel was a nightmare. Everything was dirty. The sheets were not washed. The pillows were dirty! The cover either. There were hair everywhere. See pictures. We were close to leave but were trapped. We slept with towels on dirty pillows, without sheets, just covered by an unwashed blanket! THIS HOTEL IS A SHAME!! Spend 20 USD more and you will have Ramada!!
THIS HOTEL IS A SHAME!! 1 Nothing! This hotel was a nightmare. Everything was dirty. The sheets were not washed. The pillows were dirty! The cover either. There were hair everywhere. See pictures. We were close to leave but were trapped. We slept with towels on dirty pillows, without sheets, just covered by an unwashed blanket! THIS HOTEL IS A SHAME!! Spend 20 USD more and you will have Ramada!!
Stayed in October 2023
Reviewed: 10 October 2023
Jane
United StatesNeeds some cosmetic repairs.
Location,staff and good sound proofing
Stayed in October 2023
Reviewed: 10 October 2023
Charles
United StatesNot safe location. Lots of illegal activity on premises. Door wouldn't latch correctly because it had been kicked in previously.
Price
Stayed in October 2023
Reviewed: 5 October 2023
Tanlon
CanadaThis review has been hidden because it doesn't meet our guidelines.
Reviewed: 28 September 2023
Brittany
United StatesIt all started when I used the restroom by the lobby, toilet seat was dirty with hair, the walls had stuff all over them, was just not clean. In the room The shower was dirty with a bug on the bottom of the door, the toilet was clogged the first time we used it, the sink didn’t drain, and there was also stains on the floor, one looked like blood and couldn’t figure out what the other one was. The pictures on the wall were smudged and looked disgusting. We didn’t want to stay but since it was only one night we decided to just touch it out.
It was close proximity to the concert we were attending.
Stayed in September 2023
Reviewed: 25 September 2023
Ronald
United StatesMany things
Could be a lot better
Stayed in September 2023
Reviewed: 19 September 2023
Ethan
United StatesThere’s nothing really bad to say about the hotel it was very close to the airport,it was easy to get to
Location was convenient over all it was great staff was ver helpful and friendly
Stayed in September 2023
Reviewed: 5 September 2023
Shafer
United Statesabsolutely nothing nothing that I like I thought it was terrible they could do this to me and they look me squarely eyes there's nothing I can do bullshit bullshit bullshit and I'm going to speak to the media here in Arizona and let them know what bullshit you guys operate at no compassion done at all thank you so very very much
My wife had surgery scheduled for tomorrow morning and it got moved up to today I asked it was only 2 minutes after I got here if I could cancel the reservation they told me no and I told him why and I had to rush her down to the hospital because it's an emergency operation and they wouldn't refund my money and I think that's terrible it's terrible thing to do because I can't afford after they took 2,500 for this surgery that's what I had to pay up front I don't have the money so they took my last dime that I have in the bank and I think that's totally wrong uncalled for it was only 2 minutes 2 minutes after I booked it it came in here and then they called and I had to get up there right away and I mean this is a life-threatening situation and they still they took my money they don't care that's what I think's horrible about this place simply horrible they should have the consideration of at least dealing with the situation situation on hand is that I had to pay upfront to these to the hospital for the surgery and they took the last dime I had out of my pocket and then I find out it wasn't $80.01 it was only 50 58 76 so there's a question of 20 22 something dollars missing and I can't get a hold of anybody from booking.com to see what they can do but it's terrible I do not like and I do not want to ever book again with you guys last time that I'm going to get screwed for money because it didn't say anything about cancellations it said I could cancel but somehow it got switched around after I did book it and I'm furious about this and I'll tell you what somebody is going to head is going to roll over this this is wrong wrong I mean where's somebody's compassion just so they can make a God damn dollar bullshit it's bullshit it's bullshit
Stayed in September 2023
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