Reviews of Sleep Inn Lancaster Dallas South 2 stars
3508 N I35-E, Building A, Lancaster, TX 75146, United States
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Reviewed: 30 August 2025 · Stayed in August 2025
Verified reviewReviewed: 28 August 2025 · Stayed in August 2025
Verified reviewThe location
The unauthorized charges. The staff unwillingness to correct the issue. Seems like they intentionally do this to make a bigger profit
Dear Kenneth, Thank you for sharing your feedback. We sincerely apologize for the concerns you experienced regarding billing and for any impression that our staff was unwilling to assist. Please know that we do not engage in any practices intended to overcharge our guests, and we take such matters very seriously. We would like the opportunity to review your account in detail and resolve this issue for you. Please contact our front desk or management team directly so we can investigate and ensure this is corrected promptly. Your satisfaction is very important to us, and we appreciate you bringing this to our attention so we can improve our service. Sincerely, Chetan Patel SleepInn Lancaster Dallas South
Dear Kenneth, Thank you for sharing your feedback. We sincerely apologize for the concerns you experienced regarding billing and for any impression that our staff was unwilling to assist. Please know that we do not engage in any practices … Show more
Reviewed: 27 August 2025 · Stayed in July 2025
Verified reviewReviewed: 26 August 2025 · Stayed in August 2025
Verified reviewReviewed: 19 August 2025 · Stayed in July 2025
Verified reviewKey entry only was very secure
No elevator
Subject: Your recent stay at Sleep Inn Lancaster Dallas South in Lancaster Dear Sara, Thank you for taking the time to complete our online survey regarding your recent stay at Sleep Inn Lancaster Dallas South. We appreciate your feedback and are glad you felt secure with our key entry system. We also wanted to clarify that our property does have an elevator available for guest use. We apologize for any confusion during your stay. Your comments are valuable to us, and we use them to continually improve our services to provide the most enjoyable experience possible. We look forward to welcoming you again soon. Sincerely, Chetan Patel Sleep Inn Lancaster Dallas South
Subject: Your recent stay at Sleep Inn Lancaster Dallas South in Lancaster Dear Sara, Thank you for taking the time to complete our online survey regarding your recent stay at Sleep Inn Lancaster Dallas South. We appreciate your feedback… Show more
Reviewed: 14 August 2025 · Stayed in August 2025
Verified reviewReviewed: 13 August 2025 · Stayed in August 2025
Verified reviewReviewed: 12 August 2025 · Stayed in August 2025
Verified reviewNothing
It smelled like an ash trey. Water barely come out of the shower. Toilet did not flush, I went all day Saturday without a room and had to stay outside in 108 degree weather in Texas. Double charged my deposit and still have not gotten it back and doubled the room charges.
Dear Kayla, Thank you for taking the time to complete our online survey regarding your recent stay at SleepInn Lancaster Dallas South. On behalf of our entire team, I would like to apologize for failing to exceed your expectations with our motel services. We will be using your feedback to make improvements, so that we can provide exceptional experiences for our guests. We hope for an opportunity to properly host you in the future. Sincerely, Chetan Patel SleepInn Lancaster Dallas South
Dear Kayla, Thank you for taking the time to complete our online survey regarding your recent stay at SleepInn Lancaster Dallas South. On behalf of our entire team, I would like to apologize for failing to exceed your expectations with ou… Show more
Reviewed: 4 August 2025 · Stayed in August 2025
Verified reviewIt’s dumb you have to keep paying an deposit for the same room when you already in da room
Da staff at night is weird you can’t really understand them and it’s just like you can’t never get an understand cause I shouldn’t have to keep paying for an deposit if I’m in da same room.
Dear Shametris, Thank you for taking the time to share your feedback regarding your recent stay at Sleep Inn Lancaster Dallas South. We understand your frustration about the deposit policy, and we truly apologize for any confusion or inconvenience it may have caused. The reason a new deposit is required each day is because a new reservation is being created daily. Per our policy, when a reservation checks out, the associated deposit is refunded, and a new authorization is required for the new day’s reservation—even if you’re staying in the same room. We understand this may feel repetitive, but it is part of the standard process for separate reservations. Your satisfaction is important to us, and we appreciate your feedback as it helps us improve. We hope to have another opportunity to better serve you in the future. Sincerely, Chetan Patel Sleep Inn Lancaster Dallas South
Dear Shametris, Thank you for taking the time to share your feedback regarding your recent stay at Sleep Inn Lancaster Dallas South. We understand your frustration about the deposit policy, and we truly apologize for any confusion or inco… Show more
Reviewed: 31 July 2025 · Stayed in June 2025
Verified reviewI like the clean rooms I liked the staff
The noise was just too much at times
Dear Shametris , Thank you for taking the time to complete our online survey regarding your recent stay at SleepInn Lancaster Dallas South. As a Choice Privileges member you are truly valued. Your feedback about our motel is important to us. Rest assured that we use your comments to continually improve with the goal of providing the most enjoyable experience for our guests. We hope to see you again soon. Sincerely, Chetan Patel SleepInn Lancaster Dallas South
Dear Shametris , Thank you for taking the time to complete our online survey regarding your recent stay at SleepInn Lancaster Dallas South. As a Choice Privileges member you are truly valued. Your feedback about our motel is important to … Show more
Reviewed: 18 July 2025 · Stayed in July 2025
Verified reviewThere was no iron in room and we had to go to desk four (4) times before getting one. Also, after taking shower, there would be a puddle of water around the base of the toilet.
We're Sorry to Hear This. Thank you for your feedback, and we’re truly sorry to hear that your experience didn’t meet expectations. We take all concerns seriously and are constantly working to improve. If you're open to it, we'd appreciate the chance to make things right — please feel free to reach out to us directly. Your input helps us do better.
We're Sorry to Hear This. Thank you for your feedback, and we’re truly sorry to hear that your experience didn’t meet expectations. We take all concerns seriously and are constantly working to improve. If you're open to it, we'd… Show more
Reviewed: 26 June 2025 · Stayed in June 2025
Verified reviewThe room was very clean and the staff was great. It rivals a higher brand hotel easily.
I put in a request to price match and have not received it
Thank you so much for taking the time to leave us a review! We truly appreciate your kind words and are glad to know you had a positive experience. Your support means a lot to us and motivates our team to keep doing our best. We look forward to serving you again!
Thank you so much for taking the time to leave us a review! We truly appreciate your kind words and are glad to know you had a positive experience. Your support means a lot to us and motivates our team to keep doing our best. We look forwar… Show more
Reviewed: 25 June 2025 · Stayed in June 2025
Verified reviewReviewed: 23 June 2025 · Stayed in June 2025
Verified reviewBed was comfortable
Poor check in process Uninformative front desk clerk Stained sheets and comforter Long black hairs in shower
Thank you so much for taking the time to leave us a review! We truly appreciate your kind words and are glad to know you had a positive experience. Your support means a lot to us and motivates our team to keep doing our best. We look forward to serving you again!
Thank you so much for taking the time to leave us a review! We truly appreciate your kind words and are glad to know you had a positive experience. Your support means a lot to us and motivates our team to keep doing our best. We look forwar… Show more
Reviewed: 13 June 2025 · Stayed in June 2025
Verified reviewLocation was good, fwlt safe where we were located
There was no screen on window so when we wanted it open we could not. Being handicap the bathroom had a raised ledge so was difficult getting through doorway
Thank you for sharing your feedback. We’re sorry to hear about the difficulties you experienced with the window screen and the bathroom doorway. Your comfort and accessibility are very important to us, and we appreciate you bringing these issues to our attention. We will review these concerns to see how we can improve for future guests
Thank you for sharing your feedback. We’re sorry to hear about the difficulties you experienced with the window screen and the bathroom doorway. Your comfort and accessibility are very important to us, and we appreciate you bringing these i… Show more
Reviewed: 2 June 2025 · Stayed in June 2025
Verified reviewClean location right off the interstate.
I was not billed correctly.
Thank you so much for taking the time to leave us a review! We truly appreciate your kind words and are glad to know you had a positive experience. Your support means a lot to us and motivates our team to keep doing our best. We look forward to serving you again!
Thank you so much for taking the time to leave us a review! We truly appreciate your kind words and are glad to know you had a positive experience. Your support means a lot to us and motivates our team to keep doing our best. We look forwar… Show more
Reviewed: 29 May 2025 · Stayed in May 2025
Verified reviewReviewed: 22 May 2025 · Stayed in May 2025
Verified reviewThe staff.
The rooms the facility it was nasty, had bugs
Thank you for your feedback, and we’re truly sorry to hear that your experience didn’t meet expectations. We take all concerns seriously and are constantly working to improve. If you're open to it, we'd appreciate the chance to make things right — please feel free to reach out to us directly. Your input helps us do better.
Thank you for your feedback, and we’re truly sorry to hear that your experience didn’t meet expectations. We take all concerns seriously and are constantly working to improve. If you're open to it, we'd appreciate the chance to make… Show more
Reviewed: 17 May 2025 · Stayed in April 2025
Verified reviewReviewed: 26 April 2025 · Stayed in March 2025
Verified reviewReviewed: 15 April 2025 · Stayed in April 2025
Verified reviewReviewed: 15 April 2025 · Stayed in April 2025
Verified reviewStaff not always available. Was unable to get enough towels for me and my daughters. There was barely any light in the room. The air conditioning made a loud noise every time it came on.
Reviewed: 6 April 2025 · Stayed in April 2025
Verified reviewToilet kept running , room had a odor, shower was dirty,the front desk said they were going to send maintenance to fix toilet she never did send maintenance and it was my birthday
Reviewed: 4 April 2025 · Stayed in March 2025
Verified reviewEverything was really nice except the room where the ice machine was. It was not tended to at all and smelled horrible. Other than that, it was a very good stay.
Reviewed: 4 April 2025 · Stayed in April 2025
Verified reviewNice rooms, clean, plenty of amenities