Reviews of Sleep Inn Columbia Gateway 3 stars
8145 Washington Boulevard, Jessup, MD 20794, United States
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Reviewed: 3 September 2025 · Stayed in August 2025
Verified reviewReviewed: 2 September 2025 · Stayed in August 2025
Verified reviewThe lobby was clean, the customer service rep was nice and check in was hassle free
I’ve got a smoking room. The room was disgusting it had stains on the mattress as I was spraying w/ lysol, the carpet felt & smelt dirty. The toilet constantly had the flushing sound and the tub was rusted /brown. The ceiling had stains on it. The chair that was under the table in room was filled with dirt & dust when I try spray it with lysol. I was afraid to sit on bed or chairs in the room. I nva took my shoes or socks off the little time I was there. I really checked out that same day I checked in never asked to get a room change I’ll rather sleep in my truck before I come back. Waterloo location room much better then this location
Dear Kiera, Thank you for taking the time to complete our online survey regarding your recent stay at Sleep Inn Columbia Gateway. Allow me to apologize on behalf of our hotel for failing to meet your expectations regarding on your recent visit. I have shared your feedback with to better handle these types of situations differently in the future. Feedback from our Choice Privileges Platinum members on their experiences is what we use to further our constant improvement. Again, thank you for your time and valuable feedback. We hope for another opportunity to properly host you in the future. Kind regards, Ms. Patel General Manager Sleep Inn Columbia Gateway
Dear Kiera, Thank you for taking the time to complete our online survey regarding your recent stay at Sleep Inn Columbia Gateway. Allow me to apologize on behalf of our hotel for failing to meet your expectations regarding on your recen… Show more
Reviewed: 26 August 2025 · Stayed in August 2025
Verified reviewReviewed: 21 August 2025 · Stayed in August 2025
Verified reviewIt was comfortable
Air conditioning was hard to work at first
Dear Alexus, Thank you for taking the time to fill out our online survey with such positive feedback! I have shared your comments with my staff, and they join me in thanking you for your kind words. We take great pride in Sleep Inn Columbia Gateway and the services we provide for our valued Choice Privileges members. We are so glad you enjoyed your stay. We look forward to providing you with wonderful accommodations and experiences each time you are in town. Kind regards, Ms. Patel General Manager Sleep Inn Columbia Gateway
Dear Alexus, Thank you for taking the time to fill out our online survey with such positive feedback! I have shared your comments with my staff, and they join me in thanking you for your kind words. We take great pride in Sleep Inn Columbi… Show more
Reviewed: 20 August 2025 · Stayed in August 2025
Verified reviewFast check in. Rooms nice
Vending machines not on the same floor as the room
Dear Yarsheca, Thank you for taking the time to fill out our online survey with such positive feedback! I have shared your comments with my staff, and they join me in thanking you for your kind words. We take great pride in Sleep Inn Columbia Gateway and the services we provide for our valued Choice Privileges members. We are so glad you enjoyed your stay. We look forward to providing you with wonderful accommodations and experiences each time you are in town. Kind regards, Ms. Patel General Manager Sleep Inn Columbia Gateway
Dear Yarsheca, Thank you for taking the time to fill out our online survey with such positive feedback! I have shared your comments with my staff, and they join me in thanking you for your kind words. We take great pride in Sleep Inn Colum… Show more
Reviewed: 8 August 2025 · Stayed in August 2025
Verified reviewReviewed: 8 August 2025 · Stayed in August 2025
Verified reviewReviewed: 6 August 2025 · Stayed in August 2025
Verified reviewReviewed: 4 August 2025 · Stayed in August 2025
Verified reviewGood breakfast
Went to open mirror closet and it fell and broke. You need heavier doors. Mount mirror on wall. Not safe
Dear Folan, We would like to thank you for taking the time to complete our online survey about. Feedback from our Choice Privileges members is very important to us and your input helps us in our efforts to providing excellent service. Thank you so much for your business and we look forward to seeing you in the future. Kind regards, Ms. Patel General Manager Sleep Inn Columbia Gateway
Dear Folan, We would like to thank you for taking the time to complete our online survey about. Feedback from our Choice Privileges members is very important to us and your input helps us in our efforts to providing excellent service. T… Show more
Reviewed: 3 August 2025 · Stayed in July 2025
Verified reviewReviewed: 3 August 2025 · Stayed in July 2025
Verified reviewReviewed: 1 August 2025 · Stayed in July 2025
Verified reviewReviewed: 31 July 2025 · Stayed in July 2025
Verified reviewReviewed: 30 July 2025 · Stayed in July 2025
Verified reviewReviewed: 24 July 2025 · Stayed in July 2025
Verified reviewBetter breakfast than any other motel
Next room noises
Dear Fraidoon, Thank you for taking the time to fill out our online survey with such positive feedback! I have shared your comments with my staff, and they join me in thanking you for your kind words. We take great pride in Sleep Inn Columbia Gateway and the services we provide for our valued Choice Privileges Platinum members. We are so glad you enjoyed your stay. We look forward to providing you with wonderful accommodations and experiences each time you are in town. Kind regards, Ms. Patel General Manager Sleep Inn Columbia Gateway
Dear Fraidoon, Thank you for taking the time to fill out our online survey with such positive feedback! I have shared your comments with my staff, and they join me in thanking you for your kind words. We take great pride in Sleep Inn Colum… Show more
Reviewed: 22 July 2025 · Stayed in July 2025
Verified reviewVery nice and clean smelled amazing
I loved it
Dear Angela, Thank you for taking the time to fill out our online survey with such positive feedback! I have shared your comments with my staff, and they join me in thanking you for your kind words. We take great pride in Sleep Inn Columbia Gateway and the services we provide for our valued Choice Privileges members. We are so glad you enjoyed your stay. We look forward to providing you with wonderful accommodations and experiences each time you are in town. Kind regards, Ms. Patel General Manager Sleep Inn Columbia Gateway
Dear Angela, Thank you for taking the time to fill out our online survey with such positive feedback! I have shared your comments with my staff, and they join me in thanking you for your kind words. We take great pride in Sleep Inn Columbi… Show more
Reviewed: 12 July 2025 · Stayed in July 2025
Verified reviewFriendly helpful staff
They didn’t have honey for my tea.😂
Dear Maryann, Thank you for taking the time to fill out our online survey with such positive feedback! I have shared your comments with my staff, and they join me in thanking you for your kind words. We take great pride in Sleep Inn Columbia Gateway and the services we provide for our valued Choice Privileges members. We are so glad you enjoyed your stay. We look forward to providing you with wonderful accommodations and experiences each time you are in town. Kind regards, Ms. Patel General Manager Sleep Inn Columbia Gateway
Dear Maryann, Thank you for taking the time to fill out our online survey with such positive feedback! I have shared your comments with my staff, and they join me in thanking you for your kind words. We take great pride in Sleep Inn Columb… Show more
Reviewed: 10 July 2025 · Stayed in June 2025
Verified reviewBad service. Dirty Room. Unprofessional Staff.
Dear Latori, Thank you for taking the time to complete our online survey regarding your recent stay at Sleep Inn Columbia Gateway. Allow me to apologize on behalf of our hotel for failing to meet your expectations regarding on your recent visit. I have shared your feedback with to better handle these types of situations differently in the future. Feedback from our Choice Privileges members on their experiences is what we use to further our constant improvement. Again, thank you for your time and valuable feedback. We hope for another opportunity to properly host you in the future. Kind regards, Ms. Patel General Manager Sleep Inn Columbia Gateway
Dear Latori, Thank you for taking the time to complete our online survey regarding your recent stay at Sleep Inn Columbia Gateway. Allow me to apologize on behalf of our hotel for failing to meet your expectations regarding on your recent… Show more
Reviewed: 10 July 2025 · Stayed in May 2025
Verified reviewReviewed: 9 July 2025 · Stayed in June 2025
Verified reviewOk. Not a 5 star but ok for what it is.
Dear Debbie, Thank you for taking the time to fill out our online survey with such positive feedback! I have shared your comments with my staff, and they join me in thanking you for your kind words. We take great pride in Sleep Inn Columbia Gateway and the services we provide for our valued Choice Privileges Gold members. We are so glad you enjoyed your stay. We look forward to providing you with wonderful accommodations and experiences each time you are in town. Kind regards, Ms. Patel General Manager Sleep Inn Columbia Gateway
Dear Debbie, Thank you for taking the time to fill out our online survey with such positive feedback! I have shared your comments with my staff, and they join me in thanking you for your kind words. We take great pride in Sleep Inn Columbi… Show more
Reviewed: 4 July 2025 · Stayed in July 2025
Verified reviewReviewed: 3 July 2025 · Stayed in June 2025
Verified reviewNothing!
I did not realize I had booked a smoking room. My family has never smoked. I asked the clerk if I could just get a non-smoking room. He refused and made us pay for another room. He told us there was no other room and that the hotel had sold out. However, when I booked another room at the same hotel, we got a non-smoking room. I understand there are rules, but a little courtesy goes a long way. I would never stay at another hotel under that name. I know my $2 does not matter to a large franchise, but it matters to me and how I choose to spend it.
Dear Fray, Thank you for taking the time to complete our online survey regarding your recent stay at Sleep Inn Columbia Gateway. Allow me to apologize on behalf of our hotel for failing to meet your expectations regarding on your recent visit. I have shared your feedback with to better handle these types of situations differently in the future. Feedback from our Choice Privileges members on their experiences is what we use to further our constant improvement. Again, thank you for your time and valuable feedback. We hope for another opportunity to properly host you in the future. Kind regards, Ms. Patel General Manager Sleep Inn Columbia Gateway
Dear Fray, Thank you for taking the time to complete our online survey regarding your recent stay at Sleep Inn Columbia Gateway. Allow me to apologize on behalf of our hotel for failing to meet your expectations regarding on your recent v… Show more
Reviewed: 3 July 2025 · Stayed in June 2025
Verified reviewReviewed: 1 July 2025 · Stayed in June 2025
Verified reviewReviewed: 30 June 2025 · Stayed in June 2025
Verified reviewThe room was nice, and the breakfast was good and had warm food (eggs, waffles, meat patties, toast, etc.)
the neighbors were loud at night, so we had to complain, but the staff was responsive and addressed the issue
Dear Darya, We would like to thank you for taking the time to complete our online survey about. Feedback from our Choice Privileges members is very important to us and your input helps us in our efforts to providing excellent service. Thank you so much for your business and we look forward to seeing you in the future. Kind regards, Ms. Patel General Manager Sleep Inn Columbia Gateway
Dear Darya, We would like to thank you for taking the time to complete our online survey about. Feedback from our Choice Privileges members is very important to us and your input helps us in our efforts to providing excellent service. T… Show more