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Reviews of Sleep Inn and Suites Downtown Houston 2 stars

2475 North Freeway, Houston, TX 77009, United States

#211 of 442 hotels in Houston

Guests' Choice

Review score

Based on 162 hotel reviews

7.7

Score breakdown

  • Cleanliness

    8.2

  • Comfort

    8.3

  • Location

    8.3

  • Facilities

    8.0

  • Staff

    8.1

  • Value for money

    8.1

  • Free WiFi

    8.0

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Showing 1 – 25

  • Reviewed: 6 September 2025

    7.0
    Overall was a great stay
    • Leisure trip
    • Family with young children
    • Queen Room with Two Queen Beds
    • Stayed 1 night
    • Submitted via mobile

    Being double charged and having to wait to get money back

    Very clean and peaceful

    Stayed in September 2025

  • Reviewed: 3 August 2025

    9.0
    Loved it would stay again
    • Leisure trip
    • Solo traveller
    • King Room
    • Stayed 2 nights
    • Submitted via mobile

    Wifi was terrible but wasn't a necessity for me

    I enjoyed it

    Stayed in July 2025

  • Reviewed: 3 June 2025

    8.0
    Very good
    • Solo traveller
    • King Room
    • Stayed 3 nights
    • Submitted via mobile

    Lady at front desk needs training. They changed my arrival even i called, tell them I will arrive at 11 am. They gave the available rooms to people who showed up before me even they had been told I will check in at 11 am. I didnt ask for savings or move my reservation. I expected we are sorry, we will talk to housekeeper to get your room asap. I had been told rooms are given away first come first serve and go wait after 15 hours drive. I also had been threaten to cancel the reservation. I said lets do it, she responded to call the booking.com to cancel it. I didnt do it since booking.com was nt working properly. I stayed a day and moved myself to different hotel even it costed me two nights. Totally unprofessional.

    Free parking, room was clean.

    Stayed in June 2025

  • Reviewed: 30 April 2025

    8.0
    Very good
    • Leisure trip
    • People with friends
    • Queen Room with Two Queen Beds
    • Stayed 1 night
    • Submitted via mobile

    The girl at the front desk was very unprofessional and very rude!! I went through booking and only needed one night and she said it was for 2 and I proceeded to show her the email and confirmation and she told me to call booking and refused to look at it. I tried to pay with my business card and she refused it and said it wasn’t real. The entire process was insane. I was also charged over 50$ for a wash rag that had makeup on it. I called to see what the charge was for and the same rude girl answered and told me she had pictures and I asked to see them and she told me she didn’t have to show me anything. She told me she would have a manager call me. She called me back and was very rude and told me she wouldn’t have anyone call me. She should not be working for the public as rude as she is. Also being charged over 50$ for a wash rag is insane. Wash it and it comes off. There is no sign that says don’t use the wash rag. I have 6 different charges trying to come out of my bank but the bank refused them and it is all from this hotel.

    Convenient to the comedy show we went to.

    Stayed in April 2025

  • Reviewed: 14 March 2025

    7.0
    Alright
    • Leisure trip
    • Family with young children
    • Queen Room with Two Queen Beds
    • Stayed 1 night
    • Submitted via mobile

    Kinda in the middle of nowhere, not many restaurants around. The AC unit too a while to cool the room, don’t know if it was working properly.

    Pretty Clean and good price

    Stayed in March 2025

  • Reviewed: 15 November 2024

    9.0
    would stay again!
    • Leisure trip
    • Couple
    • King Room
    • Stayed 2 nights

    Temperature was a little cold throughout but manageable

    Clean, aroma/smell, clean room all around

    Stayed in November 2024

  • Reviewed: 14 November 2024

    7.0
    Short stay in quiet area
    • Leisure trip
    • Solo traveller
    • King Room
    • Stayed 2 nights
    • Submitted via mobile

    No complimentary water

    Big size room and free breakfast

    Stayed in November 2024

  • Reviewed: 10 November 2024

    7.0
    Nice facility with convenient location.
    • Leisure trip
    • Family with young children
    • Queen Room with Two Queen Beds
    • Stayed 1 night
    • Submitted via mobile

    It took three rooms to find one where the climate control was working properly. The complementary breakfast needed to be maintained better.

    Facilities look newer and maintained

    Stayed in November 2024

  • Reviewed: 15 October 2024

    8.0
    It was good
    • Leisure trip
    • Group
    • Queen Room with Two Queen Beds
    • Stayed 2 nights
    • Submitted via mobile

    The second sliding door was broken which means every customer had to slide open/close the door their self

    The location, room and staff where great 10/10

    Stayed in October 2024

  • Reviewed: 3 October 2024

    7.0
    hotel 😒
    • Family with young children
    • Queen Room with Two Queen Beds
    • Stayed 3 nights
    • Submitted via mobile

    what I'd didn't like was the people above me had children 🧒 that was running around half the night and also when I checked into my room there were a bar of soap that was left in the soap dish from previous owners, so to me that is not at all sanitary at all ,that bar of soap should have been thrown away and not left like that, and also the air conditioner was not working at all, so had to call front desk to make a complaint the maintenance guys came to switch out the one that was in my room,he was very nice to do so and also the telephone 📞 in my room was very dustpan also the housekeeping need to do a better job in cleaning the rooms at the hotel, and also the cook didn't show up to cook breakfast for the guests so I've believe we all should have gotten a discount on our stay at the hotel!

    I've very much enjoyed the staffing at the hotel and also when I'd needed answers the front desk answers all my questions.

    Stayed in September 2024

  • Reviewed: 29 September 2024

    9.0
    Great stay at a decent price
    • Business trip
    • Solo traveller
    • King Room
    • Stayed 1 night

    Breakfast was a little sparse. I was told they serve from 7am-9am. I went down around 7:50am and there were only a few scoops of eggs left, 3 tater tots, and NO sausage. Waffle batter was almost empty as I had to tip it up to get enough batter. They did eventually bring out more sausage, and the food that I had was good.

    Great location for where I was heading. The price was good, and the room was spacious and clean. Front desk was extremely friendly and helpful. Great stay

    Stayed in September 2024

  • Reviewed: 27 September 2024

    9.0
    Worth the stay
    • Leisure trip
    • Family with young children
    • Queen Room with Two Queen Beds
    • Stayed 1 night

    At first it seemed lonely, but we started seeing more guests checking in.

    We loved the location and the staff was very friendly.

    Stayed in August 2024

  • Reviewed: 16 September 2024

    8.0
    Very good
    • Leisure trip
    • Solo traveller
    • King Room
    • Stayed 1 night
    • Submitted via mobile

    They opened my door before checkout was asleep and had set my alarm to wake up but did not hear the door knocked 😒 was not dressed, but luckily had put on the lock so lady did. Not see me naked

    Good Breakfast

    Stayed in September 2024

  • Reviewed: 26 August 2024

    7.0
    Good
    • Leisure trip
    • Family with young children
    • Queen Room with Two Queen Beds
    • Stayed 1 night
    • Submitted via mobile

    No designated smoking area outside But that comes with non smoking facility

    Rooms clean, staff friendly, good location and no stragglers standing around on property

    Stayed in August 2024

  • Reviewed: 16 August 2024

    9.0
    Really nice hotel for a reasonable price
    • Leisure trip
    • Solo traveller
    • Queen Room with Two Queen Beds
    • Stayed 1 night
    • Submitted via mobile

    The water pressure in the shower was very lackluster and the shower head needs to be replaced. When I attempted to turn it to massage, it leaked around the selector. Neither of which is a deal breaker for me, I would definitely stay here again v

    Hotel was very clean, front desk staff were friendly and very helpful, the room was nice and quiet, I couldn't hear people in other rooms or in the hall. The bed was comfortable and I felt very safe in this hotel.

    Stayed in August 2024

  • Reviewed: 1 August 2024

    8.0
    Very good
    • Leisure trip
    • Group
    • Queen Room with Two Queen Beds
    • Stayed 2 nights
    • Submitted via mobile

    Breakfast was solid for what it was. Room didn’t smell funky. Decent prices and proximity to downtown Overall mega recomendable

    Stayed in July 2024

  • Reviewed: 7 May 2024

    8.0
    I enjoyed my stay, and I will continue to stay here.
    • Leisure trip
    • Couple
    • King Room
    • Stayed 3 nights
    • Submitted via mobile

    I did not like that I was unable to checkout with a staff member, and instead I was told to place my key card on the counter. I was also told my “deposit” would go right back to my card upon check in. It didn’t come back to my card until the day after checkout. Please let everyone know that beforehand.

    I did like that there were more options for breakfast. The staff were very polite and helpful. The manager offered me a bottled water, and I found that very kind.

    Stayed in May 2024

  • Reviewed: 28 March 2024

    7.0
    Good
    • Leisure trip
    • Family with young children
    • King Room
    • Stayed 3 nights
    • Submitted via mobile

    I found a bag of an illegal substances in my shower. Luckily I was not traveling w my daughter. I brought it up to the front desk and all I was told was sorry.

    Bed was nice and early check in was avaliable.

    Stayed in March 2024

  • Reviewed: 1 September 2023

    9.0
    Overall good value and comfortable
    • Couple
    • Queen Room with Two Queen Beds
    • Stayed 1 night
    • Submitted via mobile

    Breakfast was ok, always short an item or two

    Clean and comfortable, easy access

    Stayed in August 2023

  • Reviewed: 14 August 2023

    9.0
    Superb
    • Leisure trip
    • Family with young children
    • Queen Room with Two Queen Beds
    • Stayed 1 night
    • Submitted via mobile

    The breakfast was unsatisfied. Not good at all. Food didn't look good at all. Was really disappointed because I look forward to a good breakfast. Had to go eat elese where.

    Everything was good. Nice room...

    Stayed in August 2023

  • Reviewed: 14 June 2023

    9.0
    Excellent room, even front desk clerk was fantastic, lack of a morning clerk disappointing
    • Business trip
    • Solo traveller
    • Queen Room with Two Queen Beds
    • Stayed 2 nights
    • Submitted via mobile

    The fact that when I went to check out (get a receipt) there was no front desk clerk. A Maintenace person was baby sitting while the cashier supposed was delayed. He did call the owner and the owner said he would have a receipt emailed. That never happened so I had to return to get a copy.

    The room was very clean, had all the amenities that I need and lots of tv channels.

    Stayed in June 2023

  • Reviewed: 20 April 2023

    9.0
    Superb
    • Leisure trip
    • Family with young children
    • Queen Room with Two Queen Beds
    • Stayed 2 nights
    • Submitted via mobile

    Still too expensive, but I believe it's a US thing

    Quick check in, comfortable beds and clean bathroom

    Stayed in April 2023

  • Reviewed: 3 April 2023

    7.0
    The stay was ok. I just needed someplace to shower and to lay my head down for one night.
    • Leisure trip
    • Group
    • Queen Room with Two Queen Beds
    • Stayed 1 night

    Issues with air conditioning; Bedding covers had stains; Requested blankets and never received them

    Ease of check in and check out; Free parking

    Stayed in April 2023

  • Reviewed: 13 March 2023

    7.0
    Good
    • Business trip
    • Family with young children
    • King Room
    • Stayed 1 night
    • Submitted via mobile

    Smoking of marijuana inside and out.

    The comfy beds.

    Stayed in January 2023

Showing 1 – 25

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