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Reviews of Sheraton Westport Plaza 3 stars

900 Westport Plaza Drive, Maryland Heights, MO 63146, United States

#9 of 21 hotels in Maryland Heights

Guests' Choice

Review score

Based on 44 hotel reviews

8.2

Score breakdown

  • Cleanliness

    8.6

  • Comfort

    8.9

  • Location

    8.2

  • Facilities

    8.2

  • Staff

    8.3

  • Value for money

    7.4

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Showing 1 – 25

  • Reviewed: 11 August 2025

    9.0
    Relaxing and comfortable.
    • Leisure trip
    • Group
    • Guest room, 2 Queen
    • Stayed 1 night

    There were 4 people set to stay in our room. There were only 2 bottles of water, 2 coffee cups, 2 water cups and 3 bath towels provided.

    I loved the locations, friendliness of staff, amenities....

    Stayed in August 2025

  • Reviewed: 17 March 2025

    7.0
    Great location and comfy, but not totally worth the high cost.
    • Leisure trip
    • Family with young children
    • Club level, Guest room, 1 King
    • Stayed 1 night
    • Submitted via mobile

    The pool was extremely small which was unfortunate since it was one of the reasons we chose it. The hotel staff also didn’t initially realize that we were supposed get a complimentary breakfast so we had to go around for a while to figure that out.

    Big hotel room, great location.

    Stayed in March 2025

  • Reviewed: 27 December 2024

    8.0
    Very good
    • Leisure trip
    • Couple
    • Guest Room, 1 King
    • Stayed 2 nights
    • Submitted via mobile

    Accommodation and hospitality from front desk staff on 12.24

    Location

    Stayed in December 2024

  • Reviewed: 1 December 2024

    9.0
    Superb
    • Leisure trip
    • Family with young children
    • Guest room, 1 King, Sofa bed
    • Stayed 1 night
    • Submitted via mobile

    No microwave in room.

    Nice room

    Stayed in December 2024

  • Reviewed: 22 October 2024

    7.0
    Good
    • Leisure trip
    • Couple
    • Guest Room, 1 King
    • Stayed 1 night
    • Submitted via mobile

    Unfriendly checkin. Housekeeping slamming doors before checkout, checking rooms.

    Closeness to activity

    Stayed in October 2024

  • Reviewed: 5 February 2024

    7.0
    Good
    • Leisure trip
    • Family with young children
    • Guest room, 1 King, Sofa bed
    • Stayed 2 nights
    • Submitted via mobile

    Some type of 3m film on entire window so couldn't see outside or enjoy a view. No vent in bathroom. Had to move bed some to get to outlet on nightstand. Crackers from a previous stay under couch.

    Bed was comfy. Water was hot. Pool was nice.

    Stayed in February 2024

  • Reviewed: 24 June 2023

    8.0
    Very good
    • Leisure trip
    • Couple
    • Guest Room, 1 King
    • Stayed 2 nights
    • Submitted via mobile

    The room walls are a little thin, I guess my TV was was up to loud. I was told by the front desk,the room next to me can hear me talking or my TV was on..

    The room was clean and the location is excellent.

    Stayed in May 2023

  • Reviewed: 18 October 2022

    8.0
    Very good
    • Business trip
    • Solo traveller
    • Guest room, 2 Queen
    • Stayed 2 nights

    All three ladies at the front desk are the best. I only remember Trish name, but the lady from India and the other lady with the mask on were very helpful. The lady in the restaurant was great at 6 a.m

    Stayed in October 2022

  • Reviewed: 4 October 2022

    8.0
    Very good
    • Leisure trip
    • Couple
    • Guest Room, 1 King
    • Stayed 1 night
    • Submitted via mobile

    expensive breakfast

    location

    Stayed in September 2022

  • Reviewed: 14 April 2025

    10
    Best trip ever
    • Leisure trip
    • People with friends
    • Guest room, 1 King, Sofa bed
    • Stayed 2 nights
    • Submitted via mobile

    Nothing at all

    Everything

    Stayed in April 2025

  • Reviewed: 16 February 2025

    10
    Good value for location.
    • Leisure trip
    • Family with young children
    • Suite, 1 King
    • Stayed 1 night
    • Submitted via mobile

    Suite was on floor 1, not an upper floor. Hard to tell Westport Sheraton from Sheraton Chalet. No free breakfast, restaurant only.

    Very clean, great room service, spacious suite, free parking, nice wet bar space in junior suite, great for a romantic getaway. Pool available, mostly kids. Friendly & helpful staff.

    Stayed in February 2025

  • Reviewed: 22 August 2024

    10
    Exceptional
    • Leisure trip
    • Couple
    • Guest Room, 1 King
    • Stayed 1 night
    • Submitted via mobile

    Great location with several activities in walking distance. Very clean and spacious room.

    Stayed in August 2024

  • Reviewed: 18 March 2024

    10
    Exceptional
    • Leisure trip
    • Couple
    • Guest Room, 1 King
    • Stayed 1 night

    This has become a go to getaway weekend for us. Park the car and don't move it all weekend.

    Stayed in March 2024

  • Reviewed: 22 January 2024

    10
    We would stay again!!! Loved the employees and the hotel. The rooms do need to be a little updated but it was still nice
    • Leisure trip
    • Couple
    • Guest room, 2 Queen
    • Stayed 1 night
    • Submitted via mobile

    Funny bones employees

    It is outdated but comfy and clean. Nice staff. They were wonderful. And very nice people all around. Some workers at the Funny Bone were very rude. There were 23 of us and prob $2,000 in tickets and drinks. No one was bad or intoxicated. It was just 3 men trying to use power. My son was reading his phone and one of them walked up and slammed it down. Said he couldn’t check his phone. We were in no one’s way and on the side up on an area , so we were not on the floor making a loud sound. The waitress was wonderful and apologized profusely. The 3 guys working were just rude and hateful. I even have videos. It’s not good for business.

    Stayed in January 2024

  • Reviewed: 9 October 2023

    2.0
    Very poor
    • Leisure trip
    • Couple
    • Guest Room, 1 King
    • Stayed 1 night
    • Submitted via mobile

    There was people running in the all at 2am. . The parking lot were I park there was teenagers smoking weeding I was very nervous about leaving my car in the garage.

    It was close to my wedding reception.

    Stayed in October 2023

  • Reviewed: 20 June 2023

    6.0
    would like one of the $293.79 charges to go away
    • Leisure trip
    • Family with young children
    • Guest room, 2 Queen
    • Stayed 1 night

    I didn't like that I got double charged by both you guys AND booking .com (which is where I booked it first). I have talked to someone and have a case #462949745. Not sure WHY I haven't heard anything back... Otherwise, it was a good stay. But, the double charge thing may have me re-thinking EVER staying at a Sheraton again.

    Stayed in June 2023

  • Reviewed: 12 October 2022

    4.0
    My stay was below my expectations.
    • Leisure trip
    • Family with young children
    • Guest room, 1 King, Sofa bed
    • Stayed 2 nights
    • Submitted via mobile

    The room could use an upgrade. It was clean but looked like it needed to be up to date. I found hair in my bed and on towels in the bathroom. The lobby was noisy due to either a soccer conference or tournament. There were many kids with their parents everywhere! I paid for breakfast for three and the hotel only had two, this was included in the price I paid via Booking.com so I had to pay for an additional breakfast for my daughter for two days.

    I only liked the location of the hotel and the fact that it was near the restaurant I went to for my birthday. The bed was fine. Comfort was ok.

    Stayed in October 2022

  • Reviewed: 19 September 2022

    3.0
    Don't use Booking.com
    • Leisure trip
    • Couple
    • Guest Room, 1 King
    • Stayed 1 night
    • Submitted via mobile

    The hotel oversold King rooms so at check in the gave me a double and didn't inform me at check in. Also, the parking situation was horrendous. I have a handicapped hang tag, the handicap area had two security vehicles, one delivery type truck and not enough places. I had to park way to the north end of the lot, several hundred feet from the entrance

    Location was excellent and the hotel was very nicely appointed.

    Stayed in September 2022

  • Reviewed: 16 August 2025

    8.0
    comfortable stay
    • Business trip
    • Solo traveller
    • Guest Room, 1 King
    • Stayed 3 nights

    odd round desk and hard seat for working

    such a comfortable bed and soft sheets

    Stayed in August 2025

  • Reviewed: 4 June 2024

    8.0
    Very good
    • Leisure trip
    • Couple
    • Guest Room, 1 King
    • Stayed 1 night
    • Submitted via mobile

    There are no comments available for this review

    Stayed in June 2024

  • Reviewed: 14 January 2024

    8.0
    Very good
    • Leisure trip
    • Solo traveller
    • Guest Room, 1 King
    • Stayed 1 night
    • Submitted via mobile

    There are no comments available for this review

    Stayed in December 2023

  • Reviewed: 10 January 2024

    7.0
    Good
    • Leisure trip
    • Family with young children
    • Guest room, 1 King, Sofa bed
    • Stayed 1 night
    • Submitted via mobile

    There are no comments available for this review

    Stayed in December 2023

  • Reviewed: 2 November 2023

    7.0
    Good
    • Leisure trip
    • Family with young children
    • Guest room, 1 King, Sofa bed
    • Stayed 1 night
    • Submitted via mobile

    There are no comments available for this review

    Stayed in August 2023

  • Reviewed: 12 August 2023

    9.0
    Superb
    • Leisure trip
    • People with friends
    • Guest Room, 1 King
    • Stayed 1 night
    • Submitted via mobile

    There are no comments available for this review

    Stayed in July 2023

Showing 1 – 25

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