Reviews of Sheraton Raleigh Hotel 3 stars
421 South Salisbury Street, Raleigh, NC 27601, United States
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Reviewed: 30 August 2025 · Stayed in August 2025
Verified reviewThe room wa cozy
One elevator was down and no sign was on it to indicate. Dozens of People were waiting on 2 Elevators Room Service was to expensive and we could not eat in the restaurant because of a large convention that was given preference.
Reviewed: 24 August 2025 · Stayed in August 2025
Verified reviewReviewed: 23 August 2025 · Stayed in August 2025
Verified reviewReviewed: 12 August 2025 · Stayed in August 2025
Verified reviewLocation
It was really hard to get inside for checking, nobody help for carry baggage, coffe shop close really early , not opening Monday morning, we told the receptionist we will do late check out , because we were taking class until 12 , he said ok , but he didn’t put notice , other receptionists were bad talking to us because we were late , pillows are really bad , not coming back this hotel
Thank you for taking the time to share your feedback. We sincerely apologize for the challenges you experienced during your stay, from the check-in process and lack of assistance with luggage to the confusion around your late check-out request. This is not the level of service we aim to provide, and your comments have been shared with our team for immediate review and improvement. We also regret that the comfort of the room did not meet your expectations. While we understand your decision, we hope you might reconsider and allow us the opportunity to provide a much better experience in the future.
Thank you for taking the time to share your feedback. We sincerely apologize for the challenges you experienced during your stay, from the check-in process and lack of assistance with luggage to the confusion around your late check-out requ… Show more
Reviewed: 31 July 2025 · Stayed in July 2025
Verified reviewI really liked the location of the hotel to the convention center. It's the closest hotel besides the Marriott. It was very clean also.
The walls are extremely thin. You could hear people talking in the next room all night and all day. The doors slam closed so you also heard that. The bathroom door always hit the toilet. It's so small that the hotel had to saw grooves into the door so you could get past the toilet. The lobby and rest of the hotel look extremely nice, but they need to focus more on the rooms.
Thank you for taking the time to share your feedback. We are glad to hear that you appreciated our convenient location and found the hotel to be very clean. We also appreciate your honest comments about the room, including the thin walls and door issues. We understand how important comfort is, and your feedback will help us focus on improving our guest rooms. We hope to welcome you back for a better experience in the future.
Thank you for taking the time to share your feedback. We are glad to hear that you appreciated our convenient location and found the hotel to be very clean. We also appreciate your honest comments about the room, including the thin walls an… Show more
Reviewed: 17 July 2025 · Stayed in July 2025
Verified reviewReviewed: 2 July 2025 · Stayed in June 2025
Verified reviewWell kept and great location
Nothing
Thank you for taking the time to share your feedback, Augusta! We are glad to hear that you found our property well kept and enjoyed the great location. Your positive comments are truly appreciated. We look forward to welcoming you again in the future.
Thank you for taking the time to share your feedback, Augusta! We are glad to hear that you found our property well kept and enjoyed the great location. Your positive comments are truly appreciated. We look forward to welcoming you again i… Show more
Reviewed: 1 July 2025 · Stayed in June 2025
Verified reviewReviewed: 22 June 2025 · Stayed in June 2025
Verified reviewSo close to the Red Hat Amphitheater.
Have to pay for parking.
Thank you for taking the time to share your feedback, Janet. We are pleased to hear that you appreciated our proximity to the Red Hat Amphitheater, making it easy to enjoy events and attractions nearby. Regarding parking, we understand that this was an inconvenience. While we do not offer on-site parking, we strive to provide information about nearby parking options to assist our guests. Thank you again for your comments. We hope to welcome you back in the future.
Thank you for taking the time to share your feedback, Janet. We are pleased to hear that you appreciated our proximity to the Red Hat Amphitheater, making it easy to enjoy events and attractions nearby. Regarding parking, we understand tha… Show more
Reviewed: 19 June 2025 · Stayed in April 2025
Verified reviewReviewed: 14 June 2025 · Stayed in June 2025
Verified reviewhotel staff was pleasant- agreed to a (slightly) later checkout time,
We got very basic services at what we believed to be a high cost. for example, very minimal amount of towels in bath, no written material describing hotel services, early (11 am) checkout time, absolutely no wasted space. Everything about the room was about efficient use of space with nothing extra provided.
Thank you for taking the time to share your experience. We are glad to hear that you found our staff pleasant and accommodating, and that we were able to honor your request for a slightly later checkout time. Providing attentive service is very important to us, and we appreciate your kind words. We also understand your concerns regarding the amenities and overall value. We apologize if the number of towels, availability of hotel information, or the 11 a.m. checkout time did not meet your expectations. Your feedback is important, and we will carefully review these aspects to identify opportunities for improvement. Thank you again for your thoughtful comments. We hope to have the opportunity to welcome you back in the future.
Thank you for taking the time to share your experience. We are glad to hear that you found our staff pleasant and accommodating, and that we were able to honor your request for a slightly later checkout time. Providing attentive service is … Show more
Reviewed: 26 May 2025 · Stayed in April 2025
Verified reviewReviewed: 24 May 2025 · Stayed in May 2025
Verified reviewGreat location.
Thank you for taking the time to share your experience, Mike. We are pleased to hear that you enjoyed our convenient location in downtown Raleigh. Being in the heart of the city allows our guests to easily explore all that the area has to offer, and we are glad this added to your experience. We look forward to welcoming you again in the future!
Thank you for taking the time to share your experience, Mike. We are pleased to hear that you enjoyed our convenient location in downtown Raleigh. Being in the heart of the city allows our guests to easily explore all that the area has to o… Show more
Reviewed: 23 May 2025 · Stayed in May 2025
Verified reviewThe location and the lobby.
Paying for parking, the bathroom could use an update.
Thank you for taking the time to share your experience, Alex. We are pleased to hear that you enjoyed both the location and the ambiance of our lobby. These are elements we take great care in maintaining, and we are glad they contributed positively to your stay. We regret any inconvenience caused by the parking situation. As we do not offer on-site parking, we understand that using a nearby garage and incurring additional charges may have been an unexpected inconvenience. Your feedback regarding the bathroom is also appreciated and will be taken into consideration as we evaluate future updates to our guest rooms. Thank you again for your thoughtful feedback. We look forward to the opportunity to welcome you again in the future.
Thank you for taking the time to share your experience, Alex. We are pleased to hear that you enjoyed both the location and the ambiance of our lobby. These are elements we take great care in maintaining, and we are glad they contributed po… Show more
Reviewed: 22 May 2025 · Stayed in May 2025
Verified reviewThe staff! Courteous, friendly amd very helpful. Loved the location.
The bed was uncomfortable No valet parking
Thank you for taking the time to share your experience, Sophy. We are very pleased to hear your kind words about our staff. It is wonderful to know that you found them courteous, friendly, and helpful. We are also glad that you enjoyed our convenient location in downtown Raleigh! We regret to hear that the bed did not meet your expectations. Comfort is very important to us, and we will review this feedback with our team to explore possible improvements. Regarding parking, we understand the inconvenience. Unfortunately, we do not offer valet or on-site parking, and we apologize if this caused any difficulty during your stay. Thank you again for your feedback. We hope to have the opportunity to welcome you back in the future.
Thank you for taking the time to share your experience, Sophy. We are very pleased to hear your kind words about our staff. It is wonderful to know that you found them courteous, friendly, and helpful. We are also glad that you enjoyed our … Show more
Reviewed: 12 May 2025 · Stayed in May 2025
Verified reviewFaye's cafe. Walking distance to Vic's Italian restaurant. Walking distance to Meymandi.
The wifi didn't work well. I ended up using another network. When we arrived the credit card machine didn't work so we had to leave our credit card information on a sheet of paper. Really not secure.
Thank you for taking the time to share your experience, Suzanne. We are glad to hear that you found the location convenient to restaurants and event centers. We sincerely apologize for the inconvenience you experienced with the Wi-Fi connection and the credit card processing issue. We appreciate you bringing this to our attention, as we have shared this with our leadership team. Thank you again for your feedback. We hope to welcome you in the future for a more seamless experience.
Thank you for taking the time to share your experience, Suzanne. We are glad to hear that you found the location convenient to restaurants and event centers. We sincerely apologize for the inconvenience you experienced with the Wi-Fi conn… Show more
Reviewed: 10 May 2025 · Stayed in February 2025
Verified reviewReviewed: 8 May 2025 · Stayed in February 2025
Verified reviewThe hotel was very conveniently located close to the conference center.
The hotel overall seems a bit outdated. The price is definitely very high for what is offered. More importantly, it seems impossible to contact the hotel via the app or via email. Several weeks after I am still trying to get an invoice for this stay. Hence, I can not recommend this hotel at all for business travel.
Thank you for sharing your feedback, Christoph. We are glad the location was convenient for your conference, but we are sorry to hear that other aspects of your stay did not meet expectations. We understand your concerns regarding the hotel's condition and pricing. Regarding the invoice, since your reservation was prepaid through a third-party provider, we are unfortunately unable to issue an invoice directly. We recommend reaching out to the booking platform for that documentation. We appreciate your feedback and will share your comments with our team as we continue to look for ways to improve the guest experience.
Thank you for sharing your feedback, Christoph. We are glad the location was convenient for your conference, but we are sorry to hear that other aspects of your stay did not meet expectations. We understand your concerns regarding the hote… Show more
Reviewed: 5 May 2025 · Stayed in May 2025
Verified reviewReviewed: 4 May 2025 · Stayed in May 2025
Verified reviewReviewed: 16 April 2025 · Stayed in April 2025
Verified reviewThe staff was very good
Was very run down. I am a member even tho I booked with Booking.com my room was very poor. Coffe shops it’s always closed
Thank you for taking the time to share your experience, Nicoletta. We appreciate your kind words about our staff and their service. We are sorry to hear that your room did not meet expectations and that parts of the hotel felt run down. We also apologize for the inconvenience with the coffee shop being closed. Your feedback is important to us and will be shared with our team as we work to improve the overall guest experience. We hope to have the opportunity to welcome you back in the future for a more comfortable stay.
Thank you for taking the time to share your experience, Nicoletta. We appreciate your kind words about our staff and their service. We are sorry to hear that your room did not meet expectations and that parts of the hotel felt run down. We… Show more
Reviewed: 14 April 2025 · Stayed in April 2025
Verified reviewReviewed: 17 March 2025 · Stayed in March 2025
Verified reviewReviewed: 17 March 2025 · Stayed in March 2025
Verified reviewFantastic Stay at the Sheraton Raleigh! I had a wonderful experience at the Sheraton Raleigh Hotel! From the moment I arrived, the staff was welcoming and attentive, ensuring a smooth check-in process. The hotel’s location is perfect—right in the heart of downtown Raleigh, within walking distance of great restaurants, entertainment, and attractions. My room was clean, spacious, and well-appointed, with a comfortable bed that made for a great night's sleep. The amenities were excellent, including a well-equipped fitness center and a stylish lobby area perfect for relaxing or getting some work done. The on-site restaurant and bar offered delicious food and drinks, making it convenient to grab a meal without leaving the hotel. Overall, the Sheraton Raleigh exceeded my expectations. Whether you're visiting for business or leisure, this hotel offers comfort, convenience, and top-notch service. I will definitely stay here again on my next trip to Raleigh!
Thank you very much for the fantastic review. We are thrilled to hear that you had such a wonderful experience at Sheraton Raleigh. It is great to know that our team made you feel welcome from the moment you arrived and that you enjoyed everything from our central downtown location to the comfort of your room and the on-site amenities. We are especially glad you had the chance to enjoy the restaurant, fitness center, and relaxing lobby space. Your kind words truly mean a lot to us, and we look forward to welcoming you back on your next visit to Raleigh.
Thank you very much for the fantastic review. We are thrilled to hear that you had such a wonderful experience at Sheraton Raleigh. It is great to know that our team made you feel welcome from the moment you arrived and that you enjoyed eve… Show more
Reviewed: 10 March 2025 · Stayed in March 2025
Verified reviewEvery thing was clean, my first time having “Jimmy V’s” the Alfredo was good and their bartender made a good old fashioned.
No onsite parking..I wasn’t feeling paying an additional $22 dollars to park overnight
Thank you for your feedback, Jordan. We are thrilled to hear you enjoyed your first visit to Jimmy V’s, especially the Alfredo and the Old Fashioned from our bartender. We will be sure to share your kind words with the team. We understand the frustration around parking. While we don’t have onsite parking, guests can use the public garage conveniently located across the street. We truly appreciate your understanding and hope to welcome you back again soon!
Thank you for your feedback, Jordan. We are thrilled to hear you enjoyed your first visit to Jimmy V’s, especially the Alfredo and the Old Fashioned from our bartender. We will be sure to share your kind words with the team. We understand … Show more