Reviews of Sheraton Raleigh Hotel 3 stars
421 South Salisbury Street, Raleigh, NC 27601, United States
#56 of 78 hotels in Raleigh
Guests' ChoiceReview score
Based on 152 hotel reviews
7.6Score breakdown
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Cleanliness
8.3
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Comfort
8.5
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Location
9.1
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Facilities
7.8
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Staff
8.5
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Value for money
6.8
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Reviewed: 22 June 2025
Janet
United States4 reviews8.0“Great location and comfortable beds.”- • Leisure trip
- • Family with young children
- • Traditional, Guest room, 2 Double
- • Stayed 1 night
- • Submitted via mobile
Have to pay for parking.
So close to the Red Hat Amphitheater.
Stayed in June 2025
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Reviewed: 23 May 2025
Alex
United States4 reviews7.0Good- • Leisure trip
- • Couple
- • Traditional, Guest room, 1 King
- • Stayed 1 night
Paying for parking, the bathroom could use an update.
The location and the lobby.
Stayed in May 2025
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Reviewed: 22 May 2025
Sophy
United States27 reviews4 helpful votes8.0“Nice for access to Downtown Raleigh”- • Leisure trip
- • Couple
- • Traditional, Guest room, 1 King
- • Stayed 2 nights
- • Submitted via mobile
The bed was uncomfortable No valet parking
The staff! Courteous, friendly amd very helpful. Loved the location.
Stayed in May 2025
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Reviewed: 17 March 2025
Tashia
United States7 reviews9.0Superb- • Leisure trip
- • Couple
- • Traditional, Guest room, 1 King
- • Stayed 2 nights
- • Submitted via mobile
Fantastic Stay at the Sheraton Raleigh! I had a wonderful experience at the Sheraton Raleigh Hotel! From the moment I arrived, the staff was welcoming and attentive, ensuring a smooth check-in process. The hotel’s location is perfect—right in the heart of downtown Raleigh, within walking distance of great restaurants, entertainment, and attractions. My room was clean, spacious, and well-appointed, with a comfortable bed that made for a great night's sleep. The amenities were excellent, including a well-equipped fitness center and a stylish lobby area perfect for relaxing or getting some work done. The on-site restaurant and bar offered delicious food and drinks, making it convenient to grab a meal without leaving the hotel. Overall, the Sheraton Raleigh exceeded my expectations. Whether you're visiting for business or leisure, this hotel offers comfort, convenience, and top-notch service. I will definitely stay here again on my next trip to Raleigh!
Stayed in March 2025
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Reviewed: 26 January 2025
Sarah
United States2 reviews8.0“We had a nice stay. Great views, great location, wonderful staff.”- • Family with young children
- • Traditional, Guest room, 2 Double
- • Stayed 1 night
- • Submitted via mobile
I feel like the bathroom could be a little updated and the mattress was very hard. The pillow quality could have been better as well.
I loved the location and the staff was very friendly.
Stayed in January 2025
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Reviewed: 5 December 2024
William
United States20 reviews8.0“Great location and good restaurant.”- • Business trip
- • Solo traveller
- • Traditional, Guest room, 1 King
- • Stayed 1 night
- • Submitted via mobile
Escalator was broken between 1st and 2nd floors. Employee then told me that they were also having trouble with the elevators…… she hoped that we would not get stuck
Location. Jimmy V’s was a very good restaurant.
Stayed in December 2024
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Reviewed: 24 November 2024
Glen
United States24 reviews9.0“It was perfect for the Raleigh Christmas parade!”- • Leisure trip
- • Couple
- • Traditional, Guest room, 1 King
- • Stayed 1 night
- • Submitted via mobile
Our shower was not really clean when we arrived!
Staff were engaging and proficient!
Stayed in November 2024
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Reviewed: 13 November 2024
David
United States3 reviews9.0“Wonderful getaway in Downtown Raleigh just 3 blocks from Martin Marietta Performing Arts Center.”- • Leisure trip
- • Couple
- • Traditional, Guest room, 1 King
- • Stayed 2 nights
Bathroom a little old/dated/dirty. Might expect nicer towels for $250/night.
Location, staff, amenities, happy hour, on-site Jimmy V's restaurant.
Stayed in November 2024
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Reviewed: 4 November 2024
Chitra
United States15 reviews1 helpful vote7.0“Older property. Centrally located.”- • Leisure trip
- • Couple
- • Traditional, Guest room, 1 King
- • Stayed 2 nights
- • Submitted via mobile
Run down. Scratched furniture, chipped tiles, dusty vents. We could hear other guests in the hallway all night. Elevators smelled like cigarettes.
Centrally located.
Stayed in November 2024
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Reviewed: 1 November 2024
Andrew
United States22 reviews4 helpful votes7.0“Convenient (but outdated) travel hub for gathering in downtown Raleigh”- • Business trip
- • Solo traveller
- • Traditional, Guest room, 1 King
- • Stayed 3 nights
For as nice as the lobby is, the rooms are very outdated and in need of a renovation (as many of the other reviews have pointed out). The hallways and elevator lobbies on my floor didn't feel feel well-maintained. For example, a guest's abandoned food wasn't picked up from the hall and the ice machine had a consistent drip. At least one of the three elevators was not working during my stay.
The location is really convenient in downtown Raleigh if you're going to the convention center or on the main strip with all of the late-night bars and restaurants. The lobby is a cool open air brick layout that is pretty and has lots of fresh air from the three open layers. There's an attached restaurant that is good and convenient.
Stayed in October 2024
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Reviewed: 13 October 2024
Fred
United States1 review9.0Superb- • Leisure trip
- • Couple
- • Traditional, Guest room, 2 Double
- • Stayed 1 night
- • Submitted via mobile
More light in the room
Staff was good room was clean and your key system
Stayed in October 2024
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Reviewed: 23 September 2024
Pittman
United States1 review8.0Very good- • Leisure trip
- • Couple
- • Traditional, Guest room, 1 King
- • Stayed 1 night
- • Submitted via mobile
The flooring in our room was coming up and coming apart in the main area. It's clear there's been water damage and the glue has failed.
The lobby was very nice and the bed was super comfortable. I also loved the location.
Stayed in September 2024
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Reviewed: 23 September 2024
Jennifer
United States4 reviews8.0Very good- • Leisure trip
- • Couple
- • Traditional, Guest room, 2 Double
- • Stayed 2 nights
- • Submitted via mobile
not very clean
food, location central to interesting places and wedding venue
Stayed in September 2024
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Reviewed: 25 August 2024
Linda
United States7 reviews7.0“Enjoyable time”- • Leisure trip
- • Couple
- • Traditional, Guest room, 1 King
- • Stayed 3 nights
- • Submitted via mobile
Blow dryer did not work, had coffee in room but none of the fixings
Very clean, convenient, friendly staff
Stayed in August 2024
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Reviewed: 19 August 2024
Kern
United States7 reviews8.0“Very convenient clean and the staff a very hospitable. Would most definitely stay because every worker I encountered was”- • Leisure trip
- • Solo traveller
- • Traditional, Guest room, 1 King
- • Stayed 1 night
- • Submitted via mobile
Understandably priced a little high
Celeste at the counter was more than exceptional
Stayed in August 2024
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Reviewed: 19 August 2024
Darius
United States4 reviews8.0Very good- • Leisure trip
- • Couple
- • Traditional, Guest room, 1 King
- • Stayed 3 nights
- • Submitted via mobile
no microwave in room, parking is confusing at first
great hospitality, great decor, restaurant downstairs was delicious
Stayed in August 2024
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Reviewed: 20 July 2024
Robert
United States3 reviews8.0Very good- • Leisure trip
- • Solo traveller
- • Traditional, Guest room, 1 King
- • Stayed 1 night
- • Submitted via mobile
Bathroom is dated and needs work or upgrade as the shower tiled grout is dirty, faucets are dated & lose when turning water on & off, vinyl flooring is coming up, no parking on site where you have to pay a 3rd party price & walk across the street.
Downtown location, restaurant on the premises, large & beautiful atrium.
Stayed in July 2024
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Reviewed: 18 July 2024
Sheila
United States6 reviews3 helpful votes9.0“Convenient location. Clean facilities.”- • Leisure trip
- • Family with young children
- • Traditional, Guest room, 2 Double
- • Stayed 1 night
- • Submitted via mobile
Parking not included. Didn’t have enough signs by entrance on South Salisbury pointing to lobby to check in. Check in staff not overly informative regarding where elevator was & about parking situation.
Liked that it was close to the venue at Red Hat Theatre. Clean.
Stayed in July 2024
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Reviewed: 14 July 2024
Brigid
United States48 reviews7.0“We’d stay again”- • Leisure trip
- • Couple
- • Traditional, Guest room, 1 King
- • Stayed 1 night
- • Submitted via mobile
Festival happening below our room and we couldn’t take a nap because it was so loud!
Staff quite nice Cookies :) Location
Stayed in July 2024
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Reviewed: 13 June 2024
Gina
United States1 review9.0“Excellent stay !! Enjoyed it !!!”- • Leisure trip
- • Group
- • Traditional, Guest room, 2 Double
- • Stayed 1 night
- • Submitted via mobile
Parking
Great property
Stayed in June 2024
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Reviewed: 20 May 2024
Ernest
United States8 reviews7.0“Convenient and Affordable Stay”- • Business trip
- • Family with young children
- • Traditional, Guest room, 2 Double
- • Stayed 2 nights
I spoke with someone the day before check-in, and they were very dismissive and hard to hear on the phone. I was not sure if they resolved my problem because the call ended before I could confirm. There was one more thing about my stay that was odd: the TV and light would flicker in and out, almost in sync at times.
I liked that this location was perfect for me to walk everywhere I needed to go for food, events, etc. The room was clean and nice. I was hoping for a fridge or something, but those were not included. The bed was comfortable, so I could get a good night's rest.
Stayed in May 2024
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Reviewed: 18 May 2024
Mark
United States10 reviews8.0“Great but too expensive.”- • Leisure trip
- • Solo traveller
- • Traditional, Guest room, 1 King
- • Stayed 1 night
- • Submitted via mobile
Expensive
Location
Stayed in May 2024
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Reviewed: 22 April 2024
Jose
United States28 reviews2 helpful votes9.0“Business & Conventions”- • Leisure trip
- • Family with young children
- • Traditional, Guest room, 1 King
- • Stayed 1 night
- • Submitted via mobile
No doorman at midnight
Cleanliness
Stayed in April 2024
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Reviewed: 27 February 2024
Deborah
United States35 reviews9.0Superb- • Business trip
- • Family with young children
- • Traditional, Guest room, 2 Double
- • Stayed 3 nights
- • Submitted via mobile
Room cleaning very spotty
Great reception staff
Stayed in February 2024
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