The towels were dirty the first night we came, our room rarely got cleaned, the phone did not work.

The beds were comfortable, the lay out of the rooms

Stayed in August 2025

The phone in the room not connecting to reception or operator; Teenage lodger running down corridor and making lots on noise. Shower gel not refilled during room cleaning. Cleaning staff not able to communicate in English.

Closeness to the Newark Airport; Airport shuttle service efficient & friendly; Very regular room cleaning. Good breakfast Very efficient elevator system

Stayed in August 2025

Way too soft pillows, pool hours too limited especially in am, front desk hard to reach

Swimming pool, restaurant, room

Stayed in August 2025

It is a bit tired around the edges and some aspects of the bathroom could do with some freshening up, but it did not detract from short stay.

Its location is great. The bus transfer to and from the airport is regular and convenient. The pool looked great but we arrived after it closed and left before it opened.

Stayed in August 2025

Poor noise cancelling. We could barely sleep because of the running, slamming the door and the staff cleaning in the morning. You could almost hear everything outside. Also paying for parking daily was a bit harsh since there's basically no parking on the street that close by.

The room was very spacious and the lobby itself was very nice

Stayed in August 2025

Shuttle bus never came to pick me up. I had to pay for an expensive taxi. Total rip-off! New Jersey is not very pleasant. Also, many machines that sold food and drinks were not functioning. Room service was terrible - they took my order and then room service never delivered! I waited an hour for nothing! No apologies from the front desk.

Close to airport.

Stayed in August 2025

It took 45 minutes for the shuttle to arrive to the airport Eventualy 2 shuttles artived at once. And the driver pushed rudly all the guest to one shuttle. Like sardines. When we arriived to the check in the receptionist said the rooms will ne available after 2pm

The room was clean and comfortable

Stayed in August 2025

The beds are so small. Like an oversized twin. Two people trying to sleep in one was ridiculous.

It was fairly close to the airport.

Stayed in August 2025

I was disappointed that the shuttle service (which was one of the reasons I booked the hotel) did not turn up when it said it would. I had to wait over 1 1/2 hours to then have to book and share a taxi with other hotel guests. Other hotels were coming and going at the airport but yours wasn’t.

There was a good selection of items on the breakfast menu. All well laid out and fresh looking.

Stayed in July 2025

The service Front desk was to say the least not at the level of a Hilton, very unfriendly, slow and could not find solutions. Charged me 27$ for parking and then had to pay at the exit more 25$. asked for the refund did not happen

Room size very good and well equipped, king size bed. airport nearby so convenient for us and breakfast not applicable

Stayed in August 2025

Trainee staff member was very soft spoken and had a mild attitude at being misunderstood, but otherwise staff were excellent and very friendly.

Almost all staff members were pleasant, welcoming, and had excellent suggestions for food and attractions in the area.

Stayed in August 2025

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Responsive staff.

Stayed in July 2025

Really big rooms, very clean and comfortable. Downstairs, restaurant, pool area is lovely, very grand and well kept.

Stayed in May 2025

Shower flooded every time we used it, guests slamming doors at all hours, lots of noise. Needs a fan or noise machine to help. Could stock room with more towels and pillows.

Proximity to airport to catch train, hotel shuttle vans to get us there.

Stayed in July 2025

Weak and no taste to coffee. Machine to difficult to use.

Coffee in rooms was very average.

Stayed in June 2025

I don’t like the pool hours at all. They’re not convenient tbh. The pool closes too early. - it was hard to find a trolley for luggage, never saw one on my last trip and this time I luckily found one. It was barely any trolleys, hard getting luggage and bags to the floor. I think they need to invest in that!

The indoor pool was amazing, Close to the airport, breakfast was delicious, the hotel is very nice, I enjoy the amenities. I stayed 2 months ago prior to this trip.

Stayed in July 2025

$4.00 for a soda and water seems like gouging (and getting a warm Pepsi from the vending machine when I wanted water, TWICE, was annoying).

Convenient to the airport and our son loved the chocolate chip cookies. The beds were comfortable and the was a pool and workout room (which we unfortunately did not get to use).

Stayed in July 2025

No soap for washing your hands at the sink— had to reach into the shower and use shower gel pump. No one answered when I called housekeeping (4 times) just to get soap. It was severely understaffed at the front desk and we waited in line for 45 minutes to get our room

Location, shuttle to the airport, clean room, comfortable bed

Stayed in July 2025

The extra fees for parking in the hotel even if u staying there every night was kind of ridiculous to me

The property was nice and clean the staff was pretty good

Stayed in July 2025

Facilities for any near by shops or restraunts were not available though there waqs a restruant in the hotel would have preferred to explore and eat what we like .Also quite far from the airport

staff were very nice and helpful Room was very clean The shuttle service was good

Stayed in June 2025

Did not like the restaurant. Not accommodating to customers. Very little to food to choice from. Staff not so pleasant. I also don’t think people who stay at this hotel should have to pay for parking. That was very tacky in my opinion.

I loved the openness.

Stayed in July 2025

Est

I love it

Stayed in May 2025

Really bad location. There is no walking distance. The freeway around you. You can't walk , you have to take Uber or taxi. One bus go there once in awhile . The worst location ever

Good hotel

Stayed in June 2025

Check in wasn’t done professional, not all information were given to me at checkout in. Missed breakfast vouchers and very uncomfortable accounting system that keep charging your card against any spend during our stay despite being charged initially for the full stay and good security amount Create missing peace in mind That want explained as well at checkout in

Housekeeping staff are the best within this experience

Stayed in June 2025